Bernadette Hume
After previously staying at this hotel and having no issues and only positive things to say, I wanted to give an honest and open review of our stay so far. Arrived on Tuesday to a warm welcome by friendly staff and a glass of fizz. Unfortunately we were unable to book a sea view room and was allocated one overlooking the noisy bars and car park. On arriving in the room the first thing we noticed were the handles hanging off the wardrobe doors, quickly rectified once we advised reception. Next issue the toilet seat does not stay up when lifted. The basin in the bathroom took ages to empty, again maintenance was quickly dispatched to look at the basin. I know we don't go on holiday to watch TV but none of the English channels work, we were advised this was a signal problem and was being rectified, 5 days later still no signal and we have since found out from other guests that this is an ongoing problem and has been for some time. When we came to have a shower (which is over the bath) the screen had been badly fitted and moves causing leaks on the floor. I realise these are all picky things but ones which I feel should be picked up by housekeeping and rectified before allocating the room.
We would not sign up to the Green room service again, having housekeeping turn up between 3pm and 6pm and having to phone reception to find out why no-one has been at 6.20 when waiting to get showered for dinner is not worth the 8.57 euros daily incentive.
On a positive note all of the staff are lovely and go out of their way to help, the restaurant is clean and the food is good, the pool and bar areas are well maintained and the hotel is in a nice area with plenty of shops and local bars if you fancy a change from the hotel.
Janet Stevens
Amazing - staff, location, food, activities and the whole ambience. Rooms were fairly basic decor and facilities wise, however bathroom was modern and great shower.
Wish there was a self service guest laundry room rather than hotel service option.
Wonderful place and once again the staff were above and beyond friendly, polite and helpful. Pool areas, bar and service was fab!
Gary Lea
Haven't stayed in the hotel but did call in for lunch and to have a look around for future reference, firstly the lunch around the pool was lovely with good and quick service.
The hotel itself looks really nice and with it being located in the main resort there was plenty to do in the local area with plenty of cafes, bars, shops and a lovely marina.
When we go back to Tenerife we'll definitely be staying there.
Sue R
Good hotel. Food very good and labelled for various dietary requirements. Chefs will help identify options for your diets so just tell your waiter when you are seated at restaurant for your diet. A la carte restaurant was grest. Staff are very helpful and friendly.
Safe in bedroom for which a deposit is partially refunded. Towels are charged for the pool but ensure you keep your receipt for refund on departure. Check room info for their "green options ". Good holiday but sadly we experienced a lot of windy weather.
Kate Hazan
A quiet hotel (no children) with beautiful views over the sea. Good food with plenty of choice. Lots of exercise classes to suit all abilities and other activities like boules, skittles & table tennis. Good walking and close to the harbour & shops. Spa & gym on site. Highly recommended.
My Booking
