igor ukhatyuk
Highly recommend Silken Saaj Las Palmas Hotel with half board options.
We have been offered sea view room location from the staff at the good rate so we decided to upgrade . And its absolutely different . Sunny side, great view, very testy breakfast and dinner.
All staff very polite and helpful.
Special thank you to all cleaners as always leave our room nice and fresh. I am also grateful to several housekeepers for being truthful in helping me locate my forgotten power bank in my room.
Ones again thank you to Silken Saaj Las Palmas and see you soon
Selina Chang
This is more of a 3 star hotel than 4.
I stayed in a few other 4 star hotels and this one lacked these amenities:
1. No daily complimentary water bottle. I asked, they said it’s only free the first night. All the other hotels have two free bottles a day.
2. Cheap soap dispensers. They don’t distinguish between shampoo and conditioner, they use some cheap combination shampoo/conditioner liquid. And the face of the dispensers kept falling off whenever I pressed on it to get the liquid.
3. They only provide bath and hand towels. They didn’t have any washcloth.
4. They only had one towel hook for the room. I asked for a second one and they tried to use double sided tape to stick it up, but when I tried to put my towel on jt, the hook fell down from the weight.
5. There are holes in the wall they didn’t patch up.
6. There were burns in the floor as if someone dropped embers.
7. Hot tub was not accessible, they put up a rope to block access.
8. No microwave in the room
9. Fridge barely got cold even after I tried to adjust it.
10. The day to day cleaning was sufficient but there is some deep cleaning I wish was done to get rid of the black mold in the shower.
On the outside and the lobby this felt nicely decorated. I would have preferred some nicer amenities in the actual room. It was near that there were smart features like buttons to turn all the lights on or certain sections of the room.
Location wise I appreciated not being near crazy traffic. It was quiet and safe. Easy access to public transport.
Cap K
I had the deluxe room with a huge balcony and great views. The hotel really needs a swimming pool for the full experience but does have a small gym. At ground level the hotel entrance is on a very busy road but the best beaches and restaurants are only a 15min walk to the other coast.
Severino-Henrich Cilla
Honestly, far from a 4 star hotel.
The room is nice but a little small, but our room was extremely dark, there was no natural light as our window was out towards a wall. Quite a claustrophobic experience to be honest.
The bathroom door and wall are transparent, so not so very private. But worst about the room, the beds had wheels on them??? So every time I turned around in the bed, the bed would move. Extremely annoying and inconvenient.
The minibar was empty at arrival. There were two small towels, no bathrobe. One toothbrush. The soap dispenser in the shower had a cover falling off all of the time. The hairdryer didn't work.
All of this could be excused if the roof top bar was any good, but do not make the mistake of eating here. Poor servers, at times they had way too much to do. They don't have the proper training and it almost seems like they have just been thrown in the restaurant to serve. The food was not good. Maybe for a small snack it would be ok. We actually had to find a kebab shop afterwards which had much better service and quality of food, which to me is a little shocking. With these facilities and resources it's a shame that the management literally ruins the most interesting aspect of the hotel. For reference we were guests here last year at the restaurant and it was a different experience all together.
All in all I cannot recommend the hotel for anyone, maybe at a discount but honestly, not even then. I will not come back even if we get paid to do so. I would have written a better review if this was a 3 star hotel, but for a 4 star, you expect a lot more. And I'm sorry to say it's not on par with the rating.
Markus Neugebauer
Great rooms and the roof top bar with dj at weekend is amazing.
The location is very central in front of the beach. Only the sound of the street is disturbing.
My Booking
