Richard Hallam
Location is good unless for the beach but we wanted just to be by the pool side this time. The pool is very small and everyone reserves the sun loungers at the break of dawn. Food is not worth the money, its old stale and is repeated and reused day after day after day. Unfortunately I have only been here for 4 days and I have another 8 to go.... The whole hotel is very dated and the rooms even more so. Water is not included in all inclusive. They provide you with some water in the mini bar then after that you have to pay €2 for more. Just outside the restaurant and in the lobby it smells very bad of rotten egg. I wouldn't be staying here ever again. If you think this place is four star it's definitely not. If you want a 4 star stay at Santa Monica suites they are worth the money after staying there last holiday, unfortunately there were no rooms available at this time so we choose this place instead... Please don't make the mistake of booking here
Lynda Simpson
I know this hotel has got a lot of good reviews but we weren't very impressed. Staff are very nice and it is very clean. Breakfast and dinner not good, food in snack bar better. Beds very uncomfortable. Entertainment not great. Location very close to yumba centre, clientelle to hotel mostly men so we felt a bit out of it. The pool area small but ok. Two sets of steps into hotel so definitely not if you have mobility issues or a lot of luggage. We have holidayed a lot and mostly 4 star hotels ok. but def wouldn't go back to this one. Three star at most, sorry
Christian Scott
This hotel is at times very good and at times really awful, making it hard to review.
I will start with the positive. Lunch at the poolside snackbar is brilliant - an extensive selection of burgers, sandwiches, tapas, light bites and salads. Most people seemed to go for the burger option which was huge and looked much more like an evening meal than a light snack. The snackbar is also table service which made it feel very relaxed.
Breakfast in the restaurant was very nice with a wide selection of foods including lots of fresh fruit and healthy options as well as traditional cooked options. You will always find something nice to eat.
Another good point was that the rooms were very clean.
Dinner in the restaurant was decent. Will it win a Michelin star? No, of course not, but again you will always find something nice to eat.
To the negative: sadly this hotel is by far the noisiest I have ever stayed in, ever. Bar none. The walls are painfully thin so much so that I could hear every time my right-side neighbour coughed and I could hear my left-side neighbour snoring. But worse than this was the fact that ever single morning the cleaning staff gathered outside my room (which was inconveniently close to a supplies cupboard) and shouted down the hallway to each other, for a long time. A very long time. If you naturally plan to get up at 7am this won't bother you but if you plan to have late nights and want to sleep in past 7am, forget it: you will have your sleep disturbed in the most egregious and repetitive fashion without fail. Note that my room was on the ground floor so perhaps if you had a room on another floor you would be less disturbed by the cleaning staff every single morning.
That said, I could also hear what sounded like heavy furniture being dragged around the floor of the room directly above mine: this went on for some time.
Another negative point was the bar (not the excellent snackbar, but the hotel's main bar, situated just outside the restaurant). Usually only one barman was on duty so you would wait ages for service. Occasionally a second barman appeared but he either stood talking to the first barman or he flitted about and didn't help. We found the delay for a drink so draining that in the end we left the hotel and walked to the nearby Yumbo Centre where we paid for drinks. If you go all-inclusive at Neptuno just bear in mind that you will struggle greatly to ever get a drink in the evening, especially between 7pm and 9pm when the restaurant is in use. We went in February (off season); I hate to think how impossible it would be to get a drink in the middle of summer.
Thirdly I thought for a purported four star hotel to ask for payment to use the in-room safe was pretty offensive. Again, I've travelled a lot and stayed in more hotels than I can recall and I've never had to pay to use the safe. Maybe this is common in poor quality hotels but it's a first for me.
My last point was a small one: the smell of the restaurant. Whether it was breakfast or lunch, even a short trip to the restaurant meant your hair and clothes smelt badly of fat for the rest of the day/ night. There is no extraction whatsoever in the restaurant so we ended up breakfasting in last night's clothes to avoid ruining what we planned to wear for the day, then putting them back on for dinner so as to avoid going out smelling. A minor point but a definite inconvenience.
Overall my friends and I decided on reflection we probably wouldn't stay here again.
Jorgen Groth
Recommend this hotel. Are so satisfied after 1 week of stay. Good location, quiet, safe, nice and fresh rooms. Nice staff and above all very good cleaning every day. The hotel has an age limit of 18, which makes it quiet and peaceful. The hotel is reasonably large so you never feel crowded. On arrival, you are offered a glass of Cava, which is that little extra. The staff are always nice, which is not always the case in Spanish hotels. The hotel is right next to Yumbo, which offers shopping and mainly evening entertainment. The hotel has an exit from the pool area towards Yumbo, around the clock. Even it is close, we did not had disturbing sounds (the balcony door insulates well). The hotel is not located so you can see the water or the sand dunes (which you don't in many of the hotels in Playa del Ingles). Walking distance to the beginning of the Maspalomas desert. Buses to San Augustin, Meloneras and Las Palmas are a few minutes away. Also taxi rank. A taxi from the airport costs around 45-48 Euro (2024). A very nice guy helped us with the luggage to the room. The hotel has some stairs, not long but from the street to the entrance and in the pool area. The first night we got a hotel room located on the first floor and with a view to the side of the hotel. These rooms have less hours of sunlight, slightly less light. There are rooms on the right and left side but most are directly facing the pool area. As soon as another room became available, we wanted to change. We didn't have to remind, the reception call us. We then got a room facing the pool. The rooms are not large and perhaps not the latest in décor but do not feel old, but fresh. When you enter the room in a narrow hall, the bathroom is directly to the side. A fresh, modern bathroom in white tiles with bath and shower, large mirror and good light. There is also a window to open if necessary. After a short hall, there are two single beds (most rooms have this type of bed, although there are others) which are placed together. 3 sliding mirror doors closest to the hall on the left or right and before the first bed protect the wardrobe, one with shelves and a safe (safe not included but costs extra) and the rest for hanging clothes on hangers. White painted walls with a headboard of a slightly different look depending on the room, wood or mosaic with two smaller bedside tables. The lighting can be turned off from the bed and in most rooms there are electrical sockets by the bed. A fresh armchair in bright colors and a modern desk with a chair and above a medium-sized flat-screen TV that has an HDMI socket. Free WIFI who are okay. Kettle, glasses and mugs and best of all a fridge. Most balconies are of medium size where there are two substantial higher chairs with a table. The cleaning of the rooms was unusually good. Each day the rooms looked as they did on arrival, fresh and so nicely done. Praise! The only thing we lacked is information about the hotel, there was no folder and nothing on TV.
We had bought All inclusive. Breakfast is served in the restaurant as a buffet. Some days they also serve Cava and there are also schnapps if anyone needs it :) In addition to the buffet, which varies slightly from day to day, there is a chef who prepares an omelette, fried eggs or fried bacon as you wish, which is nice. Lunch is served in the restaurant which is on the side, a little above the pool area. There it was extra good that it is a menu and not a buffet. Very nice to sit there in the sun, have something to drink and eat in peace and quiet. Desserts, ice cream are available as a buffet. Dinner is served as a buffet in the indoor restaurant with slightly different main courses every day. There are plenty of serving staff. No sitting, you can come whenever you want during opening hours. The dinner is okay but obviously cannot be compared to a regular menu restaurant. After dinner there is a smaller bar that has slightly different performances in the evenings of varying type. Not any big shows.
Really recommend this hotel! Friendly to all people!
Inco Gnito
I was harassed/stalked by another guest, and the only solution the staff had was to move me to a worse room (on the shadow side of the building, twin beds, small balcony), while I paid the same amount. After emailing the manager he told me that “we reached out to you, and you were satisfied”, which they never did. The staff told me the guest had been involved in several incidents throughout the week, yet they let him stay (probably because he booked for 3 weeks and they didn’t wanna lose money).
Some days there weren’t any space at the pool as people reserve with their towels, and the guests are mainly men in their 60-70s who stared all the time.
TL;DR Felt very unsafe to stay by myself, and the staff did nothing with the situation except change my room.
Update: The hotel has never responded any other emails from me, although they commented here that they wanted me to contact them.
My Booking
