Max Prychidko
Lengthy check in process took us nearly 45 minutes if not longer. It was all a bit chaotic & unsure what took so long to do! We arrived at around 1pm and were fully aware the check in time was 2pm – however our rooms were not ready for another hour at least after the advertised 2pm. Why advertise a check in of 2pm when it is likely to be after 3pm or later?
Our booking had two rooms and we were given two completely different types, one older dated and one that had been modernized. Upon request this was changed but yet another visit to reception down to reception.
Our room was eventually pleasant, clean with a great shower. You heard the rubbish collection every morning though.
The roof top pool area is lovely, as was breakfast & very well organized considering the number of people staying in the hotel. All communal areas of the pool were well maintained and very clean.
The hotel is big so a lot of walking to and from the entrance and buildings waiting for lifts – unavoidable but something to note.
We are not given any kind of guidance about the location of facilities at check in kind of left to fend for ourselves to find our rooms and other areas. I noticed confusion amongst other guests about this too. A little more attention to detail and it would have been the perfect stay.
Mu ZHAO
The picture on website for “Deluxe Sea View Room” shows an unblocked wonderful sea view, but after we check in, we find the room is mostly facing the hills, and we need to sit at the terrace to see the sea. This is definitely cheating on us. And the staff on the first night is unable to help us because no manager was still on duty that night, and we felt very upset. Furthermore, our room cards lost function for like 3 or 4 times and each time we have to go down from room in the annex building, walk way down to the reception, change the card and go back, taking about 15 minutes each time, and this really wastes us a lot of time and emotion.
Denise Meek
Our 3rd stay. It is a lovely hotel. Since our last visit, there have been a lot of upgrades to facilities. All perfectly good. There is more entertainment in the evenings, food excellent. Staff friendly and helpful. If I had to complain, it would be the usual way of hotels the world over. They charge just a little too much on drinks from the bar.
Kevin K
Excellent location for the beach. Lots of restaurants and other food options nearby. A short casual and enjoyable walk up the hill to the town center where the bulk of the restaurants and shopping are located. Rooms nicely appointed, comfortable and I believe all have a wonderful balcony to sit and enjoy your morning coffee.
Bunty Smith
Over the years we have stayed here a few times.
I would like to take this opportunity to thank the very efficient reception team for their help with everything connected with our stay.
The hotel has been upgraded recently and is looking very elegant our room was well appointed, kept very clean by housekeeping, very quiet and comfortable. We took the half board option and enjoyed the abundance of food on offer, it was delicious!!
We noticed from our previous stays how over worked staff are, all staff were working at top speed but could barely keep up with demands. The hotel was much busier than our previous stays and management may need to look at increasing staff numbers to meet demand. Overworked staff is never good as customer service fails and guests get annoyed so it's a false economy.
The entertainment was very good especially the Elvis impersonator and the guitar and violin duo. Wonderful musical artists!!
We had a wonderful stay and hope to return!!
My Booking
