Caroline Postings
We have holidayed at the El Mirador Hotel well over a dozen times and have just returned from yet another fabulous stay! On arrival, we were greeted by Carla and received a very warm welcome, check-in was seamless as always by the reception staff - our room was ready…. what a room, located on the 6th floor with a beautiful outside terrace with sun loungers and an elevated covered seating area with table and chairs, it offered fantastic views of the hotel beneath, the stunning grounds and the sea beyond. Our favourite place to enjoy lunch each day is the Pergola restaurant where the service is always outstanding, the atmosphere is extremely relaxed and the food excellent. The choice at breakfast is superb, so many options to consider in beautiful surroundings, whether it be inside the restaurant or on the gorgeous terrace. All the staff are extremely attentive – we wish we could remember some of their names, nothing is too much trouble – everyone goes above and beyond to make all guests feel special but we, like everyone else must mention Tiziana, she is so invested in providing a first-class experience for all guests and takes time to speak with everyone each morning as they arrive for breakfast. We cannot recommend this hotel enough – so much so we already have our November trip booked!!
Damian Mottram
What a simply absolutely superb hotel with truly wonderful staff. Been twice. So many exceptional people to look after customers; too many to name all but here’s a few …. Besik maker of wonderful flat white coffees and all round brilliant waiter in the main restaurant that provides endless superb food; the head chef with his incredible bacon and mushroom omelettes, Letitia and Enrique. Orlando and the pool support team …. so friendly, smiling and helpful every day. Carla always so knowledgeable and available to help and truly care. Gonzalo, Pedro and Jonathan
The setting and location of the hotel and its style and design is brilliant but overall it’s all about the staff; one year on virtually all still there …. thank you for another brilliant stay
Ann Kerr
Wonderful stay.
Fantastic location and all staff pleasant and helpful.
Food is delicious - wide choice in breakfast buffet.
Complementary drinks/ice cream twice daily around pool area. Helpful pool attendants - thank you Orlando!
Lots of seating areas in different locations - day beds and loungers.
Freshwater pool is stunning and surrounding shrubs are mainly beautiful Hibiscus. Grounds are immaculate.
Several choices for dining. We spent most lunchtimes at Las Pardelas- again superb service and food delicious.
Room was perfect.
Have no complaints whatsoever. It was just a brilliant and well deserved 5*.
Nicola Gordon
UPDATE: Tiziana (hope I’ve spelled that right) came to find us & couldn’t have apologised more. Our room was upgraded to a STUNNING room/suite with a huge private balcony.
Our flight home on the last day wasn’t until almost 9pm. Tiziana saw me having breakfast & asked what time it was and I’d mentioned we had hours to kill. She took the key off me & changed it so we could stay in the room until 6:30pm so we didn’t have to lug suitcases and bags all day with us.
That was a godsend. We could relax for the day and not have hassle.
We had a lovely last couple of days because of this. Victoria was also lovely & a great help!
It wouldn’t let me update the TripAdvisor review so I wanted to update this one here.
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Hotel looks stunning (really it does!), and most staff do what they can to be sure you have what you need. But then you have the flip side.
First, let me say this is not by any means a hotel catered to anyone below the age of 65. We aren’t party people in any respect but it’s definitely for older people here.
Now the problem.
We came here for a luxury honeymoon & haven’t gotten it.
Our balcony is overlooked completely, and on night two after 2am, a man almost launched himself over onto my balcony while screaming at me about smoking cigarettes because he sleeps with his door open. It did give me a fright - I don’t know how he didn’t wake the hotel.
I told the hotel this & was told to come back if it happened again but I HATE to complain. We don’t feel comfortable sitting on the balcony now and haven’t since.
Then you have the roadworks, directly outside our door. Jackhammers and all that start from stupid o’clock in the morning. I went down to ask about this and was basically told at reception, ‘well what do you want us to do?’
When you pay this much money for what should be a 5 star hotel, roadworks & loud noise is a hotel problem, not a guest problem. Three times I went to reception over it. Each person shrugs. That, let me tell you, is NOT what you would expect from a ‘5 star luxury hotel’.
Not once did we get an actual apology over the noise or inconvenience & it has me fuming. We’re still here and have a couple of days left. It was the attitude of the staff when I’d said it that it bothered me even more.
Honestly, if you’re on honeymoon spend your money somewhere else. We regret so much we came here for what should have been the nicest holiday we’ll ever have.
Playa Fañabe has lovely adult only hotels on the strip & the location is 100% better as there isn’t a whole lot around here.
Huppel Depup
Yet another stay at this hotel with 80% repeater guests. That says it all !! We go 2 to 3 times a year. Everything else about this fabulous hotel has been said. Tiziana and her team will make your stay heavenly. ALL the staff will go the extra mile for their guests :-