Hotel El Duque

Marek Lew

This was our 13th holiday in Tenerife and we always stay in a different hotel and tbh the El Duque is in the top 3. Our stay was excellent from start to finish. The location is superb and just behind the Duke Shops which is a great spot for shopping and dining and the odd drink. Back to the hotel, two pools , one being a great size with plenty of sunbeds and bar / cafe. Our room G005 was superb , full kitchen , lounge , good sized bedroom plus a terrace with sunbeds , excellent in deed. We were on half board terms and out of 6 night stay we ate dinner here 3 times ( we do like to dine out too ) and the main dishes changed every time . The pigs cheeks were delicious 😋 Good choice at breakfast inc British bacon ... yum yum. The evening entertainment was above the norm , with special mention to the chap running the bingo etc , very funny and got everyone joining in. All staff we came into contact with were nice and helpful and our cleaner looked after us very well. Absolutely no negatives and highly recommended.

Martin1c

Stayed here on bed and breakfast board. I'd booked a studio but was given a free upgrade to a superior room which I'd definitely recommend. One thing that is particularly good about the superior rooms is that they come with a large patio area with sunbeds. The hotel is accessed via a small shopping mall which also had some really good restaurants. Out of the 5 nights we stayed, we ate there 4 times at different restaurants, and they were all really good.

taz k

Lovely hotel, although a little dated on the deco in the rooms. Very clean and rooms cleaned every day. There was a lot of maintenance work going on when there, in preparation for the summer season, i suspect. We had drilling, leaf blowers, and jet washers going all at once when trying to relax. Maybe they could have closed the 2nd pool off whilst completing. The location is great. Would go back but look at a different hotel for variety. Food was limited for a vegi, pizza most nights, although I wouldn't go half board again as there are soooo many restaurants to choose from and good on price too.

helen allen

On arrival our room was not as expected and was up a hill at edge of complex despite the statement we had been upgraded especially for us.... I'm sure a very frequent greeting. HOWEVER JEZY the Czech receptionist was extremely helpful and changed what I felt was a rocky start to a holiday to a holiday that was most enjoyable. Weather was good which helps. The new room was on a flat level, H203 perfect, spacious and clean. The facilities in the room more than adequate. JEZY went beyond the call of duty and was a good front of house ambassador for the hotel. He took time and trouble to ensure our needs were met to the full. The restaurant was strict with Al option and a little smile from lady manager may have improved that experience. There were no snacks which was unusual but food was well presented and hot, day of leaving we had no facilities after midday, no lunch or evening meal. We had to pay for drinks despite being Al and not having a lunch on day of arrival. This is quite unusual as day was hot and wasn't prepared to pay for soft drinks when we had paid for Al. Instead went to supermarket and bought some. Be mindful day of departure despite what time you leave ends at 12 noon. Pool lovely clean and lifeguards in constant attendance. Well done to all who made our experience good and lady manager in restaurant - maybe should take a leaf from some of your colleagues. Politeness costs nothing but makes a huge improvement to a visitors experience. Internet was poor kept dropping in and out all through the stay xx

Emily Rawson

Would highly recommend this hotel really secure, lovely room, lovely big pool. staff are lovely and are always willing to help. It's was our son's first holiday abroad which really enjoyed it. We went self catering but did eat at the hotel a few nights and food was lovely. We will definitely be coming back.