A “Medicineman004” N
Decent hotel. Rooms a bit dated. One of the best gyms. Service at breakfast and options average. Exec lounge served same snacks as the conference I was in during the afternoon. Overall ok hotel does the job and not too pricey.
Aleena Taufiq
I am not kidding when I say this is the best hotel I have stayed at in the entire world. I’ve travelled all over, but I haven’t stayed anywhere as amazing as Jumeirah Emirates Towers hotel. Location is perfect, and the rooms are super clean and comfortable and huge! But the best thing about this hotel is the service! We were welcomed with a smile from everyone at the front desk, the doormen, bellmen, concierge, and the man who calls the elevator. Everyone was SO nice and helpful. The breakfast restaurant staff was OUTSTANDING, especially the manager (the lady who stands at the front) - she was so extremely nice and made us feel at home everyday. It was my birthday during our stay, and she made it extra special, which I really appreciate! Thanks to the amazing service, JET hotel has a customer for life, and I will definitely be back soon!!
Robin K
Nothing much to say, really. This is a five-star hotel that well deserves every single star. The on-site bars and restaurants deserve special mentioning as they, too, are quite excellent. Recommended without reservations - this is a very good hotel.
rosie Latham
Must say this is one of the best hotels I've ever stayed in! the staff couldn't do enough to help. Everyone was extremely polite and helpful. All the small things have been thought of, many many hotels could take a leaf out of this hotel. Absolutely perfect!
hamad alromaihi
I recently had the displeasure of staying at the Jumeirah Emirates Towers, and unfortunately, my experience was far from satisfactory.
Firstly, despite the hefty price tag, the room was merely passable in terms of quality, failing to justify the premium rate charged by the hotel.
Upon check-in with my wife, both of our IDs were scanned, and we were given access to the club lounge. However, the trouble began on our very first night. As we returned from dinner, a security guard near the elevator questioned our room number and proceeded to embarrass us by denying access to my wife, claiming she was not registered. Despite explaining the situation and presenting both IDs that were scanned during check-in, the guard's demeanor remained rude and unapologetic, causing unnecessary discomfort in front of other guests.
The unpleasant encounters did not end there. When we attempted to enjoy the included breakfast at the club lounge as promised during check-in, we were met with further disdain from the staff. Despite arriving for coffee well within the specified hours, the attendant seemed annoyed by our presence, insisting that breakfast time had ended. After clarifying that we only desired coffee, the response was equally dismissive, with eye-rolling and a refusal to accommodate both guests, despite our entitlement to such privileges according to our booking.
Overall, the conduct of the staff and management left much to be desired. For a hotel of such high cost, the level of service and professionalism displayed was wholly unacceptable. I would caution potential guests to carefully consider whether the inflated price tag of the Jumeirah Emirates Towers is truly reflective of the experience they seek.