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Sales Team
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 21.00 hrs
09.00 to 20:30 hrs
09.00 to 17.30 hrs
10.00 to 18:00 hrs
10.00 to 18.00 hrs
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Customer Service
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 17.00 hrs
09.00 to 17.00 hrs
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Call: 0330 124 0424

Trustpilot Reviews

Browse through our detailed reviews to see what some of our valued and repeat customers had to say.

ste was very good and patient and found…

ste was very good and patient and found best deal possable will use him again

Yesterday
Christopher,


Hotel booking

Re-booked a hotel that was originally cancelled due to Covid-19. Stefan from Holiday Gems was very helpful in sorting our booking out.

Yesterday
G Mather,


Minor error on travel documents

Minor error on travel documents. Jordan sorted the problem quickly. Revised documents sent within ten minutes. Perfect service!

Yesterday
Scott White,


Steph was brilliant today he really…

Steph was brilliant today he really helped with our quiery very helpful fantastic service feel a lot better now :)

Yesterday
Fotini Leoudi,


I have just made an ammendmet to a…

I have just made an ammendmet to a booking and spoke to Jordon Mirza he was absolutely brilliant thank you Jordon for your help

Yesterday
Angela Jones,


Well done Just had a very helpful and positive…

JM138 Just had a very helpful and positive experience with a gentleman by the name of Jordan. Had been worried about my position on an upcoming holiday and what our options were given that even if our flights and Hotel were open members of my party were in no position to travel. Jordan was very helpful and with his and his colleagues assistance we have found a resolve. Thank you.

Yesterday
ALAN FLACK,


Holiday

Supposed to be off to Portugal tomorrow 05/07/2020, hadn't heard anything from our tour operator,so phoned today,spoke to Jordan from Holiday Gems,after being a bit concerned,he explained everything,totally put my mind at rest,very professional and very respectful of what we wanted to do,so sadly no hols this year,see how things pan out next year,but will definitely book through Holiday Gems again.

Yesterday
MR DAVID FITZSIMONS,


John Johnson very helpful in getting me…

John Johnson very helpful in getting me the best deal.

2 days ago
lily,


Booked with Stef

Booked with Stef, price over the phone differed from the online price but Stef met me half way and had it reduced. Good experience.

2 days ago
Nicholas,


Thank you very much Stuart for ur help…

Thank you very much Stuart for ur help great no hassle and took time explaining things very happy will recommend to other people great service thanks again

2 days ago
Nichola Kennedy,


Stef done an amazing job helping me…

Stef done an amazing job helping me book my holiday for next year and even got it cheaper for me than the original quote I received

2 days ago
Natalie ,


Stef did an amazing job coaching me…

Stef did an amazing job coaching me through the booking of my Holliday well done stef. Top man. Was very Pleasent to deal with many thanks.

2 days ago
Chris Williams,


Stef ⭐️⭐️⭐️⭐️⭐️

Stef With a couple of phone calls from you our holiday has moved from July 8th to End of September and we couldn’t be more grateful.We have booked many holidays with you and once again you have put us at total ease In this present day of pandemic you have once again come up trumps Thank you Stef at Holiday Gems once again it’s been a pleasure x

2 days ago
Linda Holling,


John was fab!

John was fab! Very friendly and helpful and really assessed all our options for us to get us the best deal. Would definitely recommend using holidaygems! Lovely staff, brilliant prices, quick service :)

2 days ago
AMIE WITHERS,


Holiday to Kos

Spoke to Stuart today who went out of his way to resolve my holiday query, in a very friendly and professional way. Well done Stuart

2 days ago
sue culshaw,


Fantastic service. Thank you

Finn was so helpful and keen to help out with our change of travel plans I cannot thank her enough

2 days ago
Myrtle Howie,


excellent customer service

Was cancelled due to Covid 19, so rebooked, nice and straightforward. booked originally with Andy. Then later helped out by steph whose customers services was excellent.

2 days ago
lucy t,


covid re book

I spoke to Noah today regarding re booking a holiday due to covid 19. His customer service was excellent and called back in seconds instead of leaving me on hold constantly. Great people skills and was happy to repeat all information every time I asked. Very pleased with the outcome of the booking he was very open and honest and found us the best deal we could get on our required dates.

2 days ago
Tracy Hardman,


Rebook holiday

Just rebooked are holiday with Stef Due to covid Excellent service Thanks Stef for all your help

2 days ago
Sheila Murphy,


Spoke to Stuart today and he was very…

Spoke to Stuart today and he was very professional and sorted out my problems straight away

2 days ago
Noel,


This man done everything possible to re…

This man done everything possible to re arrange our holiday checking different hotels airports and departure dates.

3 days ago
Jim Fraser,


Excellent service

Excellent service, very helpful.

3 days ago
Jackie Stapleton,


Jordan was brilliant at sorting my…

Jordan was brilliant at sorting my booking out very polite and capable.thanks for all your help jordan

3 days ago
Nidee D,


Great customer assistance with booking.

Booked a holiday online, but due to what's going on called to check everything. Was assisted by Geraldine 221. Outstanding, she must have called me back several times with updates and any changes. Next day had issue with Ryanair and she sorted that too. Difficult time need special employees. Thank you Geraldine.

3 days ago
MZG,


Staff brilliant been with holiday gems…

Staff brilliant been with holiday gems before . Had good holiday and a great price

3 days ago
Mr Clipston,


Great service

Trying to book a break for a group of 6 friends flying from two different airports sounds easy, but isn’t. Fortunately I had Lindsey/208 on the case. She was massively helpful. Looked at every possible option for us and called back when she said she would. In short. Brilliant. I would definitely recommend and use Holiday Gems again.

3 days ago
Simon Gray,


Jordan is an Absolute star

Jordan is an Absolute star. Amazing. Just booked a holiday to Iceland and would definitely come back thankyou

3 days ago
Hayley Warburton,


As always great service and value for…

As always great service and value for money

4 days ago
Mary,


No holiday documents

Hadn't received my travel documents I phoned Gems spoke with Stuart Brownson all sorted in ten minutes nice guy to talk to first class service

4 days ago
KEITH MARTIN,


Jordan was brilliant and really helpful

Jordan was brilliant and really helpful

4 days ago
Darren Jackson,


Great service from Paul

Paul was great, very friendly and helpful.

4 days ago
Tracy Cannon,


Jm138 is amazing efficiently quick…

Jm138 is amazing efficiently quick helpful and gentleman he finds you a bargain holiday gem agents never give you what they want its 100 per cent customer focused.

4 days ago
Andrew Peacher,


FINN 104

Extremely happy with the way my case was dealt with... quickly and pleasantly!

5 days ago
Christopher Tully,


then person was very helpful and…

then person was very helpful and professional

5 days ago
Anna Keenan,


John Johnson from Holiday gems…

John from Holiday gems made booking holiday very easy and not stressful at all. Catered for all our needs with a large party. Thanks John

5 days ago
Marcus Albert,


Spoken to Stuart today very friendly…

Spoken to Stuart today very friendly and helpful

5 days ago
Jade Kuforiji,


Geraldine was very helpful.

Geraldine was very helpful. Made our booking easier to completef.

6 days ago
M&V B,


Stephen excellent service

Thank you Stephen Jones for your excellent service sorting out my cancelled flight saving my holiday.second to none customer support. I hope your company appreciate you.

6 days ago
Jason Ivey,


extremely friendly

Jordan was extremely friendly, easy to talk to and very informative. Everything you want in a travel agent 5 stars all the way. Thankyou

6 days ago
Hayley Warburton,


Geraldine was fantastic

Geraldine 221 was fantastic today. With everything that's going on Geraldine got my holiday sorted. Called me back several times with updates. First class service and lady. Thank you.

6 days ago
MZG,


I dealt with John Johnson HolidayGems and received excellent service

I dealt with John Johnson from HolidayGems and received first-class service all-round. John was extremely polite, helpful and proactive - plus he called me back as he said he would (sadly this doesn't always happen!). I felt my booking was in safe hands and was handled in a a professional and easy way.

6 days ago
Joe Merricks,


Stuart dealt with me today and he was a…

Stuart dealt with me today and he was a pleasure explaining everything, and was very polite

6 days ago
Dave Mason,


Good customer service by Finn104

Good customer service by Finn104, quick response to all questions. Point to note for the website maintainers, flight costs should be updated more regularly. Finding out after booking that costs have changed damages customer trust. Given the situation with COVID-19 this should be addressed.

7 days ago
Scott White,


Recommended!

Good pricing, quick to respond to online query, polite, helpful and patient, thanks Stuart!

8 days ago
Monsters,


Jordan who I spoke to was amazing and…

Jordan who I spoke to was amazing and mange to help me change dates too my holiday to next year without any problems and he did it all for me I can now stop stressing about all this so want to say a massive thank you to Jordan for all his help.

9 days ago
Amanda Vaughan,


Fantastic company

00000000000000000000000000000000000

9 days ago
Dave Rooke,


Really great service and staff- Stefan…

Really great service and staff- Stefan Page. He is a STAR. I spoke to Stefan and got a really great deal, he was very friendly and helpful.

9 days ago
Pritpal singh anand,


Excellent customer service

I booked a holiday on line on the 25/6/20, I received a call to say the property I'd booked was no longer available so Stef the advisor spent a long time helping me look at other properties to suit my requirements. He was extremely helpful and polite and in the end managed to get me a room at the original hotel I had booked, it did come in more expensive but for the location and rooms I was happy to pay, its still a massive bargain! Overall I am very happy with how my booking has been handled. The current situation with COVID19 has put holiday companies under massive strain and I can honestly say Holiday Gems have handled this better than a certain very huge well known holiday company who have just completely ignored all my calls and emails.

9 days ago
Mrs G,


Dealt with John Johnson very good…

Dealt with John Johnson very good throughout the booking first time with holiday gems will book again

10 days ago
Thomas johnson,


STEPHEN was amazing help in booking our…

STEPHEN was amazing help in booking our holiday.. a star review lovley man hope to deal with you again in the future.. thank you

10 days ago
Ryan Beesley,


Transfer of Kos holiday to next year

Finn104 was extremely helpful in transferring our kos holiday to next year. Also she was very friendly and put our minds at ease.

10 days ago
sue culshaw,


JJ149

JJ149 Have been yet but John looked after my booking that was affected due to coronavirus and was very polite and sorted any issues and rebooked my holidays including finding me the best deals and putting our best interests at heart! Very impressed and looking forward to my 2 holidays!

10 days ago
Hannah Leak,


JJ149

JJ149 - John has been very helpful in sorting out my new holiday details without too many complications. He was very polite and nothing was too much trouble for him. Thank you

10 days ago
Clare Wilson,


Amazing customer service

Spoke to Stuart to sort out issues I had paying for my holiday (bank blocked my payment 🙄) Stuart was amazing. He helped book my holiday over the phone. Nothing was too much trouble, brilliant service!

10 days ago
charlie lea,


Excellent

Excellent. Very friendly and understanding

10 days ago
Alan Dundas,


rebook holiday

Just rebooked a holiday that was canceled at Easter, Disappointed that we had to pay extra for the same trip but these are maybe the sign of the times. I was however impressed with Jordon ( JM138) who was very polite and knowledgeable and made this a pleasant experience thank you, I hope the holiday lives up to expectations. Many thanks Martin. Stay safe Stay well!!!

10 days ago
martin,


Lanzarote

Andy who I spoke to at Holiday Gems was very helpful got me sorted very quickly

10 days ago
Michael Thom,


had a query which was sorted very easily

had a query which was sorted very easily

10 days ago
Michael Stephens,


Very helpful Mr Paul Warrington led me…

Very helpful Mr Paul Warrington led me through every process to get my new holiday

11 days ago
Robert Stevenson,


Not the Agents Fault!!!!

With all the unknowns that are part the whole current travel climate I AM MORE THAN HAPPY with my outcome to change the holidays date to suit the position the Airline left me in, STEPHEN could not of been more helpful in finding out all i needed to know WELL DONE!!!!

11 days ago
Darren Aulsford,


Just booked a holiday and Stef was…

Just booked a holiday and Stef was really helpful and professional, he was very in-depth and helped to sort out our holiday. We are all looking forward to the holiday now. Thanks Stef.

11 days ago
Football HD,


Paul

Paul, Stephen and HolidayGems have been fantastic in dealing with our original booking and rebooking (due to COVID) our holiday. Effectively and effeciently.

11 days ago
Amanda Brown,


An asset to HolidayGems

I was helped today by STEPHEN who has gone the extra mile to assist me in obtaining refund credit notes for my cancelled holiday for 9 people ranging from 15 years old to 81. Although usually on reservations, he has been extremely efficient, courteous and stepped up to the plate in his Customer Service role. He is an asset to HolidayGems.

11 days ago
Suzanne,


Stuart booked my holiday today

Stuart booked my holiday today. Absolutely perfect really pleased will use holiday gems and hopefully stuart to book next holiday many thanks jason

11 days ago
Mr Clipston,


Jordon was very polite helpful and…

Jordon was very polite helpful and called me back when we got cut off could not have been more helpful. Brilliant phone manner excellent service

11 days ago
Debrah Phythian,


Jason the magnificent jm138 excellent…

Jason the magnificent jm138 excellent customer service and very efficient. Put my faith back in booking an online holiday.

11 days ago
Andrea Brooke,


Jordan was very helpful and friendly

Jordan was very helpful and friendly. He tried to help me as much as possible. He went through our package in great detail making sure everything was to a high standard. Great service!

11 days ago
Liz Turner,


Hi excellent service

Hi excellent service, I found Stuart well mannered and guided me through all the paperwork In a mana I understood.

11 days ago
Consumer,


Stuart dealt with me well very…

Stuart dealt with me well very professional good agent. No issue good lad

11 days ago
jake gordon,


Excellent customer service

Jordan dealt with our query quickly and sorted out a change of date for us. He made it easy and was very helpful. Excellent customer service

12 days ago
Laura,


After calling several times

After calling several times, eventually, I could speak to one of the agents ( JM138 ). And I would like to thank him for helping me with my booking. He was very helpful, kind and the most important thing, he find a solution. Great customer service. Thanks

12 days ago
Oliever Zuaznabar Medina,


JJ 149

JJ 149 John is an absolute diamond ,very friendly and helpful ,would recommend him to everyone

12 days ago
Keith,


Stuart was absolutely fantastic

Stuart was absolutely fantastic. All sorted. Much appreciated. SBS164

12 days ago
Wilkie,


Really impressed! Ask for Stef!

Yet to go on our holiday but had to rearrange due to cancelled flights! Had the pleasure of having a helpful Stef make all the ammendments and plans we needed. He was polite and very knowledgeable, he kept us updated through the whole process. I was sceptible about holiday gems as I'd never used or heard of them before but I will definitely use them again! Ask for Stef if you ever call and book with them!

12 days ago
Claire,


Fantastic customer service

Paul was extremely helpful and professional. I have been able to amend my holiday to suit my needs at what is a very difficult and busy time for the travel industry. Thank you Paul for the friendly and very efficient way in which you helped us. You are a credit to Holiday Gems.

12 days ago
Amy,


Paul my adviser was very helpful

Paul my adviser was very helpful. Thank you. Fantastic service.

12 days ago
Jackie Cooper ,


Shout out to Andy on the sales team

Andy was a great help to me in finding the holiday of our dreams! Thanks again can’t wait til we go to the Maldives 😎

12 days ago
Richard Collins,


Prompt and Efficent.

I needed to check somethings on my booking as its very uncertain at the moment. Jordan was very helpful and quick to respond with my requirements and made sure I had all the information I needed.

12 days ago
Lee,


Holiday to Rhodes

Booked our holiday to Rhodes this morning with Stuart, this was a quick hasske, free process.

12 days ago
Faye Louise,


Helpful staff

I had to transfer my holiday from July 2020 to a new booking in 2021 and was guided through the process by Jordan (ref: JM138). Due to the current Covid-19 climate it a process that I thought may have been difficult to navigate but Jordan was very patient and helped me with some queries that I also had. He also called me back after the booking was changed to ensure that I'd received all the paperwork via email. I've used HolidayGems on a number of occasions and will continue to do so.

13 days ago
Nickie O'Hara,


Covid-19 what can I say!!!!!

I have ad numerous problems with this particular booking, owing to the current uncertainty with Covid-19. I think this must be the third time it has been altered, nothing I might add concerning Holidaygems only the Covid situation and now the airline.

13 days ago
Neil Webb,


Jordan went out of his way to help add…

Jordan went out of his way to help add friends on our earlier booking very helpful and easy to book with him thank u

13 days ago
Denise Hinchliffe,


Very pleased holiday gems moved our…

Very pleased holiday gems moved our holiday to next year. very fast at answering the phone line and also getting back to us,, pw173

14 days ago
dean,


stuart was very helpful great customer…

stuart was very helpful great customer service

15 days ago
sylvia,


Very Professional Service

John Johnson (JJ149) provided an excellent service when Covid forced the cancellation of our holiday to Greece. His patience and attention to detail was so much appreciated- we were able to book another holiday so now have something to look forward to! Thanks John, we appreciated your hard work.

15 days ago
Angela Allen,


Finn was very helpful and gave us all…

Finn was very helpful and gave us all the help we needed to get our holiday within the budget required

16 days ago
Rachel Calvert,


Thank you Stuart your a top bloke.

I was told by Nikki someone will call me back within 72 hours. This is now day 8. You asked yesterday to provide all my details for the holiday I sent them to you and was expecting a call. Still nothing I just want to speak to someone regarding the holiday I booked with you for a few mins. Please can you call me ASAP as I have sent so many emails it's terrible I have not had a call!!! You have my details so please can Stephen who I booked it with or anyone to discuss my Holiday. This was your message to me yesterday. ( Good Afternoon, I wonder if you would please kindly send your reference number in order for us to take a look at your complaint? Many Thanks Customer Liaison Team) So can someone from customer liaison team call me today please???? Many Thanks To Vikki Today's date is 24th June. Thank you for your call and as discussed you will speak to the sales team and tell them regarding my health and either the sales team or you will call me back today to move it. Good Afternoon.. I wanted to change the bad review where I was told by Nikki that holiday gems will call me back. This never happened!. I'm so glad I waited in the end as Vicky in customerservices asked Stuart to call me. Stuart is amazing at he's job. He made me feel very comfortable he helped me so much I suffer memory loss due to brain injury. Stuart told me all the details and then he spoke to my wife we well so she new what was happening. Stuart is so good at what he does. He's kind patience makes sure the customer is happy calls when he says he's going to call. He's a true credit to holiday gems. If it was not for Stuart I would of left me review with one star. Now I'm giving 5 star. Wish I spoke to Stuart from day one. Thank you Stuart for all your help and understanding. Really nice person to deal with and in the future i will use holiday gems as long as I can Speak Stuart to every time. Thanks very much Stuart top man. Best wishes Spencer Many Thanks Mr Senior

16 days ago
Mr Senior,


I found jordan to be very friendly and…

I found jordan to be very friendly and helpful, he said he would do his best to address my concerns ,and I’m sure he will do so

16 days ago
Keith,


Excellent customer service

Excellent customer service, Noah was so helpful & nothing was too much trouble, sorted everything out for us no hassle, now we have our holiday to look forward to in 2021. Thanks Noah you little gem

16 days ago
Emma,


Very helpful.

My holiday has been cancelled this year, so I asked if I could go same time and same package on next year. Stephen sorted out everything for me, looking forward next years holiday. Very helpful Holiday Gems, Called me few times and made sure I am informed on all updates. I give 5*. Will book with them in the future.

16 days ago
Mrs Santa Figg,


Due to covid our hotel in Majorca was…

Due to covid our hotel in Majorca was closed so we would be left with a like for like match. I phoned holiday gems and spoke with an agent called Jordan JM138. Jordan was extremely helpful and genuinely cared about what would happen with our holiday. He made sure we would be able to pick our hotel and gave us some information and advice. He always phoned when he said he would and in the end was able to secure a lovely alternative for us! Thanks Jordan holiday gems are lucky to have you as an agent!

16 days ago
Katie Harrington,


WOW!!

WOW!!! So helpful, Stefan went above and beyond to help us sort our holiday out. We no longer wanted to travel due to Covid 19, Stefan spent so much time working though many different options with me, nothing was to much. We really appreciate your patience. Thank You.

16 days ago
Melanie,


Customer Service excellent

Customer Service excellent, always managed to get through to the person dealing with my booking. Finn (104) went the extra mile to explore different options available and now delighted to have a holiday to look forward to in 2021.

17 days ago
Bella7273 Hamilton,


Holiday Change

Having had a summer holiday to Egypt booked for August 20 we decided to change the date and destination due to uncertainty over COVID-19. The agent I spoke to, Stephen was extremely helpful and made the necessary changes in a polite and professional manner. Very impressed with the service given these uncertain times!

17 days ago
dave newton,


1st Time Using Holiday Gems

Book my 1st ever holiday with this company only 12hrs before my flight was due to leave & never had any problems throughout. This is a 1st classed company which ill be using again, hope corona virus don't force you to close!

17 days ago
NK,


Noah McGee a credit to Holiday Gems.

Booked a holiday with Holiday Gems and was checking confirmations etc a couple of weeks after, I rang the Company as there was a discrepancy on the booking which to be fair I should have noticed. I got through to a guy named Noah McGee and nothing was too much trouble he reassured me sorted all the booking out with no fuss at all and at the same time gave me information about my hotel and destination. I wish I had booked my other holidays with these, booked 1 with love holidays at the same time and still not even had an email acknowledgement let alone a confirmation so Noah thankyou for your service you are an absolute credit to your Company in what must be a very difficult time in the travel industry. Linda

18 days ago
Linda Bowman,


Balance paid

Jordan was very helpful and answered all my questions

18 days ago
Julie Howells,


Today I booked my holiday with Stuart…

Today I booked my holiday with Stuart for Sept 2020! Very helpful with everything I needed, very knowledgeable and made sure I had everything I wanted within the holiday. He was very patient and called me back at the time that he said he would which is rare! A credit to Holiday Gems 👌 Dave, Surrey!

18 days ago
Robyn Springett,


Problem solved ⭐️

Absolutely brilliant service by the young gentleman John, JJ149, We changed our booking Hassle free. Very professional and polite. Would highly recommend Holiday Gems 💎 used several times and never once been disappointed. Thank you JJ you eased our worries and helped resolve the problems that could have been caused by this nasty pandemic. 👍😊

19 days ago
Jackie,


Fantastic service :)

Couldn’t recommend these guys enough, throughout this whole pandemic it’s been ups and downs with the decisions of going on our holiday but today I spoke with John j who couldn’t do more for us, we’ve re booked and I couldn’t be happier! He was fantastic and reassuring and did everything he could to make sure we still had our perfect girls getaway :) Thank you so much x

19 days ago
Zoe-Ann Minors,