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Sales Team
Bank Holiday
09.00 to 21.00 hrs
09.00 to 20:30 hrs
09.00 to 17.30 hrs
10.00 to 18:00 hrs
10.00 to 18.00 hrs
Customer Service
Bank Holiday
09.00 to 17.00 hrs
09.00 to 17.00 hrs
Call: 0330 124 0424

Trustpilot Reviews

Browse through our detailed reviews to see what some of our valued and repeat customers had to say.

Rose213 was amazing

Rose213 was amazing. Excellent customer service provider

10 days ago
Mrs Janice campbell,

I booked my hotel through lily 209 at…

I booked my hotel through lily at holiday gems (lily 209) she was a lovely lady so helpful and professional and friendly, Lily found me an amazing deal and even a seaview room at no extra cost, Highly recommend holiday gems and I’ve used them several times and so have my friends and family

14 days ago
Lisa Wilkinson,

A wee Gem.

Easy to talk to. Great explanation of all aspects of the service. Very helpful and friendly.

18 days ago
Bobby Forsythe,

Excellent customer service from start…

Excellent customer service from start to finish when dealing with holiday gems especially LILY 209. Incredibly pleasant and helped assist me in getting a great deal in booking my holiday.

26 days ago

wonderfully easy process with an adviser who is genuinely trying to get you the best deal.

Sam was incredibly helpful and made sure that all the things we were looking to do on our holiday, we are able to do. 5 star ⭐️ customer service and such an easy and stress free process for booking. Sam is a lovely person to chat too and I felt 100% Looked after. Highly recommend customer advisor, could not have asked for more.. well done HolidayGems!! Very satisfied customer!!

27 days ago
Jennifer Macartney,

Lily209 booked my holiday she was very…

Lily209 booked my holiday she was very professional and explained everything got a good price off her would use her again it took a long time with payment not going through but she sorted it out Thanks James mulholland

27 days ago
J mulholland ,

I was Sceptical !!!

Hi, I was very sceptical !!! this company was offering very cheap holidays !!! but we didn't have much money so thought we would give it a go, well I tell you what everything they did for us was exceptional, they arranged everything the flights, the private taxi to and from the airport which was on time waiting for us, the hotel etc everything was emailed to us for us to print out, and in Morocco you can't use the Ryan-Air app for the boarding so the print-outs were spot on once again. I cannot recommend this company enough we were staying in the same places as people who had paid hundreds more !!! Seriously we are so glad we took a "chance" on this cheap holiday company !!! they are awesome and so professional - Thank you Holiday Gems !

27 days ago
Mark Ray,

ROSE213- happy- helpful- honest- many-…

ROSE213- happy- helpful- honest- many- thanks-

28 days ago
Mr Richard Woodruff,

Emma, 212, was very helpful

Emma, 212, was very helpful, looked at alternative hotels for us and emailed info and locations etc. Also checked different options of flight booking to get cheapest deal for us. Would highly recommend Holiday Gems.

28 days ago
Lynne McKibbin Muirhead,


We have been trying to book a family holiday for a while and after making an enquiry we had a call from Rose at Holidaygems. She is amazing! She is helpful, polite and friendly. She isn’t pushy at all like some other travel agents can be. After a lot of hard work on her part, taking into account all our needs, she managed to find us a great holiday for a great price. I wouldn’t hesitate to use her and Holidaygems again. Thank you Rose. We will send you a postcard! Carrie.

29 days ago
Carrie Patrick,

Comfirmation booking

Ref 212 very friendly helpful and efficient couldn't ask for better customer service

29 days ago
Sandra chilton ,

Great service lilly 209

Great service lilly 209

29 days ago
Hayley license,

Great customer service

Great customer service, easy to talk to, informative, helpful. Spelling mistake in one of the names of passengers was dealt with promptly and efficiently. Looking forward to my holidays 😊

29 days ago

General booking experience fine

General booking experience fine. Very disappointed that flight prices we'd seen wasn't available when booking. Was told that live prices can change. Felt as though they are used to get you interested & then taken away

30 days ago


BOOKING 64318 SHORT BREAK TO LANZAROTE Twaid helped book our short break to Lanzarote. He was amazing from start to finish. He phoned me back several times to answer queries and put my mind at rest. He took a lot of time to make sure we were happy with our choice. Our first choice wasn't available so he helped suggest a few other hotels and gave us great advice. He even tried to help us get room upgrade. He was fantastic. I got a bit panicked as I read some really bad reviews about Holiday Gems after booking, however, they absolutely delivered. Our hotel Incidental playa was brilliant. It looked horrible on arrival, however the rooms were large, the food was fantastic and the entertainment was brilliant. Thank you Twaid and Holiday Gems.

30 days ago
Julie Foster,

would use again

very helpful and professional. a pleasure to deal with Emma 212

31 days ago
Ryan Gibson,

Emma Jackson

Emma Jackson Thank you ever so much i couldn't ask for more of a helpful colleague of Holiday Gems Absolutely Brilliant Thank you Adrian Aulton

31 days ago

Excellent service

Excellent service, excellent price and wonderful staff.

31 days ago
Mark Norton,

Had a really good experience booking…

Had a really good experience booking with holiday gems today. Got a great deal to Budapest and Emma (212) has been really helpful with the booking. She even sent a list of top tourist attractions in Budapest. Great service.

32 days ago

very professional with my booking would…

very professional with my booking would definetly use again

33 days ago
a p jackson,

Simple and straightforward to book…

Simple and straightforward to book holiday and flight.

33 days ago
Mrs Deborah Pearson,

I was a bit apprehensive at first as…

I was a bit apprehensive at first as Daniel sort out such a great deal.for thought to.good to be true.. But.. WOW..Thank you Holiday Gems great service,prompt tickets and all the paperwork needed.. I will definitely be letting you know hoe the holiday went.. Thanks Again. Natalie Bowie

33 days ago
Miss Natalie Bowie,

Paul has been extremely helpful during…

Paul has been extremely helpful during the booking process and nothing was too much trouble.

33 days ago
Mrs Jacqueline Seaton,

Lady who dealt with my booking SJ

Lady who dealt with my booking SJ Is amazing And so helpful and explains everything. We have not been yet but already happy with the service from this company :-) Lois

34 days ago
Lois Tyson,

Was happy with services

Was happy with services

34 days ago

Helpful staff

Helpful staff. Long phone queues when ringing after service

34 days ago
Anne l leedham,

I was very pleased with the booking…

I was very pleased with the booking procedure which I found very satisfactory but I then had a problem when an amount of money was added on to my final balance. I initially found it very frustrating trying to contact anybody from holiday gems to speak to regarding my problem however I was then given a telephone number to contact them and the lady I spoke to was very helpful and was able to sort the problem. Overall up to now satisfied with my booking

35 days ago
Glen Schofield,

Really helpful staff -agent 210.

Really helpful staff -agent 210. Helped us search and book our holiday without any complications. It’s nice to have such helpful staff my self and my husband can not recommend agent 210 enough. Thank you again.

35 days ago
Tracey Row,

Great choice of hotel for my three…

Great choice of hotel for my three grandchildren and myself, right on the beach everything in walking distance.

35 days ago

I booked with Gail O'Neill

I booked with Gail O'Neill. I had chosen my holiday online but prefer someone to book it for me. She was very friendly and helpful, offering good advice. Her experience shone through. I feel assured that my booking is complete and can now relax and look forward to my family holiday.

35 days ago

Very helpful and pleasant person who…

Very helpful and pleasant person who helped me

35 days ago
Mrs Jacqueline Robbins,

Good service can't wait for our holiday

Good service can't wait for our holiday

35 days ago
Joanne Brown,

friendly and helpful lady helped me to…

friendly and helpful lady helped me to get the best last minute deal. Thank you

35 days ago

I always manage to get good deals

I always manage to get good deals. Staff are very helpful

36 days ago
Mr stephen woodhouse,

Brilliant service

Brilliant service

38 days ago
Garry Davis,

This is a seriously good company to…

This is a seriously good company to book with. I use agent 212 as she is so knowledgeable about every country you are interested in and is a genuinely nice lady. She makes sure we get the best holiday we can for our budget. I go back to agent 212 for every booking I make, she gives a very good personal service and is a credit to the company.

39 days ago
Julie Drinkwater,

Holidaygems are amazing!

Emma was so helpful and the process to book the holiday was very fast! 212.

39 days ago

Holiday cancellation administration

Thank you so much to Vicky who was extremely helpful and reassuring when we had to cancel our trip to Turkey recently.We will certainly be recommending and using Holiday Gems to book our holidays again in the future.

39 days ago
Anne Brodie-Simpson,

Thanks holiday gems

I have gone on holidays through holiday gems many times now. Always pleasant quick service and good deals. My agent Emma 212 was very friendly and helpful.

39 days ago
Kristina Noreikite,

What amazing service Emma gave to us.

What amazing service Emma (212) gave to us when booking. What a pleasure to have booked it through her. Nothing was too much trouble and was patient and offered assistance travel for the passengers with special needs. Even had s phone call this morning to tell me special assistance has been booked. Would highly recommend. Thanks Emma (212) you are a credit to Holidsy gems

39 days ago
Mr Slater,

Friendly helpful staff

Friendly helpful staff

39 days ago
Mr Michael rawlings ,

Very helpful with the booking talked us…

Very helpful with the booking talked us through with the booking the only thing I will say is that the web price is not always the same

40 days ago

Great to get the holiday you we wanted

Great to get the holiday you wanted , the sales girl was extremely helpful and made every effort to give us the holiday we requested Will book again George Greig

40 days ago

Ellis Evans was very helpful and…understanding very grateful for his help

Holiday gems were easy to contact and helpful with the issue I had .very prompt in sorting problem out .when there was lots of issues going on the storms in Tenerife .

40 days ago

My booking was dealt with in a polite…

My booking was dealt with in a polite and professional manner, it was also completed with speed and accuracy. It is difficult to find fault with any element of the transaction. Best regards, Dave Mitchell

40 days ago
Mr David Mitchell,

Great service

Great service. Tom exceeded my expectations. Thank you

40 days ago
Mrs Gail Andrews,

Holiday Gems very competative prices

Holiday Gems very competative prices. Helpful pleasant staff when I phoned to book my holiday , made it all very easy..

40 days ago
Mrs Gwen Harris,

Very helpful operator took our boking…

Very helpful operator took our boking ,helped with questions we asked ,spoke very polite x

40 days ago
Mr Michael Green,

Booking this holiday was a pleasure…

Booking this holiday was a pleasure with this young man Kayden. He was had a friendly approachable manner. very competent and informative. It was a godsend not to be badgered or forced into any decision making. I would recommend to my friends and family to book with your company. Kayden is an asset to your company.

40 days ago

KAYDEN 175 really help me with…

KAYDEN 175 really help me with everything that I needed and find me best deals on hotel and flights and would recommend him to my friends and family.

41 days ago

agent 210

agent 210 great person to deal with great person to have working on your team thank you for making my booking easy to book thank you

43 days ago
Garry Davis,

212 Wonderful friendly service

212 Wonderful friendly service Holiday explained to perfection

43 days ago
Mrs Pearce,

best customer service experience ever i…

best customer service experience ever i had that lady who is work for that company her name is emma she is so kind and helpful thanks i feel my self so comfii during booking my holiday all starss for emma :)))

43 days ago
kyamil yumerov ,

Fantastic service from HolidayGems Travel Consultant Jane Walton

Fantastic service from HolidayGems, Agent 210 Jane Walton was so helpful in helping us book our holiday, She is a real credit to your company very polite and so so helpful. 10/10

43 days ago
Debbie Causon,

Great service once again by Emma ‘212’

Great service once again by Emma ‘212’, love that I can contact her year after year to book my holidays. Amazing knowledge and outstanding at her job role. I don’t even consider using anyone else for booking our family holiday, such a smooth easy process when being served by Emma.

43 days ago

Booking our holiday was a breeze.

We confirmed our holiday booking with Jane (agent 210) over the phone, she went through everything with us making sure we got the best prices and flights for the dates we wanted, she had all the information we needed ie: haul luggage costs, cabin bag sizes, right down to explaining the city tax, to make sure that we were aware of all cost so no hidden charges, she was very knowledgeable and patient while i made notes of our booking , it can be a nightmare booking family holidays, but holiday gem made booking our family holiday a breeze which is refreshing.

44 days ago
Amanda Keegan,

Agadir here we come again

Holiday was all booked and problems sorted very quickly thank you for your help today Jane

44 days ago
lisa fearon,

Great example of good customer service

Dealt with Emma today. Wow. how lovely and Willing to help. Usually book on line as most convenient but was actually a nice change to discuss what I wanted with someone. A pleasant experience Thank ypu

45 days ago


KAYDEN175 Absolutely great service from Kayden. Couldn't do enough for me. Brilliant service. 100%

45 days ago

Brilliant service Kayden went above and…

Brilliant service Kayden went above and beyond defo book with him again

45 days ago
Simon ,

212 Emma ***** excellent

212, emma was amazing at finding our holiday, she send a long time searching for the best deal for us and we definaely got it and cant thank her enough. x rachael tempest x

46 days ago

Big thanks to leah Abbott 215 excellent…

Big thanks to leah Abbott 215 excellent service helping with our summer holiday you was extremely helpful and patient. Thank you

46 days ago
Jason Ivey,

Great Customer Service

I've used this company on a previous occasion, normally booking on line. Today I had a query before booking so I called directly. It must have been my lucky day to get through too Kayden175. Not only was he extremely helpful he brightened up my day with his great sense of humor. I would definitely use Hoilday Gems again from todays experience!

46 days ago
Julie Dickens,

I spoke with agent 210

I spoke with agent 210 she was very helpful and polite always willing to discuss any problems that might arise during the process and after. She sorted a few thing's out for me in a efficient manner very plesant and efficient all together a good experience with holiday gems.

46 days ago
Michael Hall,

Great stuff ,so helpful ,carn't do…

Great stuff ,so helpful ,carn't do enough .

47 days ago
Mr Flynn,

Kayden was very helpful and pleasant in…

Kayden was very helpful and pleasant in dealing with my purchase

48 days ago
alan thomas,

Kayden was fantastic sorting my booking…

Kayden was fantastic sorting my booking and could not of been more helpful

48 days ago
graham wintle,

Kayden Spencer

Kayden Spencer was great on the phone helped make the process good nothing was too much trouble he had all the time in the world you didn’t real rushed what a really nice guy we need more people like this on the end of a phone call would highly recommend. Ref Kayden 175

48 days ago
Mandy Stanley,

Very friendly and polite phone…

Very friendly and polite phone conversation. Answered all questions and was very informative. Follow up emails were quick with all the necessary documentation.

48 days ago

This is my second booking using this…good results every time

This is my second booking using this company and l find them very very helpful, polite and pleasant to deal with. And l most certainly would be my first choice every time.

48 days ago
Alfred Elliott,

First class service

First class service

48 days ago

I am still waiting for confirmation on…

I am still waiting for confirmation on the spelling of Deborah Murphy as it is spelled wrong on the bookings and I was told it would be redone and sent to me over a week ago the spelling on booking is Debroah instead of Deborah

48 days ago

Very helpful advisor who go us a good…

Very helpful advisor who go us a good deal

49 days ago

212 reference

212 reference Very nice person and very professional. Great service

49 days ago
Jon Checkley,

Having just a booked a holiday over the…

Having just a booked a holiday over the telephone with HolidayGems I would not hesitate recommending them and would definitely use them again. Geraldine was extremely helpful and ensured all our needs were met

49 days ago
Mrs Janet Jack,

212 great experience

Very helpful and patient thank you again

49 days ago
Roxy Harris,

Kayden was fantastic thanks

Kayden was fantastic thanks

49 days ago
Sharon Bennett,

Very helpful staff in the booking dept

Very helpful staff in the booking dept. Can't say how the holiday went as I haven't been on the trip yet.

49 days ago
Janet Davies,

found it very easy to book on line

found it very easy to book on line, and very helpful lady

49 days ago
janet morris,

I dealt with Martin on the phone

I dealt with Martin on the phone, very helpful and polite. Top service tank you.

49 days ago
Mr Jason Wall,

Malta February 9th 2020

Booked a Last minute holiday to Malta flying 10 days after booking, booking by telephone was easy with lady from Holidaygems, paying in full. Had an immediate confirmation of payment with notification that would receive documentation within 72 hrs. When documentation arrived it was all wrong, it took 3 days and 5 phone calls to sort out. All this being said, the travel arrangements, flights, transfers and hotel booking all went with no problems, the staff I spoke to on the telephone were all very polite and friendly. The holiday was great and yes I would book with Holidaygems again currently looking at website for 3 weeks time

49 days ago
Alex Murray,

LILY 209

LILY 209 Very helpful individual in resolving an issue/problem in respect of my booking and following up with amended details. This is very much appreciated. The online website itself is easy to navigate and to make a booking.

50 days ago

Amazing service

Amazing service, booked a week in Malta for our honeymoon November 2019. Even though the price had increased between booking online and the representative actually booking the holiday, I had no issues. When the price increase happened, I was called up and talked through my options. They sent the documents well in advance and multiple times, if your like me and have hundreds of emails in your inbox this is a blessing. Would definately book with them again.

50 days ago

Great service from Gail from start to…

Great service from Gail from start to finish. Always available on emails. Would book through these guys again.

50 days ago
Chandresh Varsani ORDER ID,

Rose213 was very helpful and friendly

Rose213 was very helpful and friendly. It was a simple process and she endeavoured to find us a good deal to suit our budget. Made the whole experience a very pleasant one not like some other online sites.

51 days ago

Agent 312 very helpful couldn't do…

Agent 312 very helpful couldn't do enough for me very helpful

51 days ago

Really helpful, Shame about the cost of the call.

Our customer service advisor was very helpful and informative, she had a nice manner and a lovely attitude towards helping me and my friend book our holiday. The only reason I have not given 5* is due to the cost of the call. Would have given 5 had the phone call been free.

51 days ago
Michaela ,

The gentleman I spoke with on the phone…

The gentleman I spoke with on the phone stef was very well spoken he went all out to get us a nice package deal holiday. He spent lots of time giving us lots of info about the place we are staying. He was a true people's person well done him.. We are having a awesome time there now in benidorm. Jamie Williams

51 days ago
Mr Jamie Williams,

Rose 213.

Rose 213. Has been exceptional on every aspect of what I was looking for It has been a pleasure,and will certainly be booking our next holiday with rose Regards Hugh

51 days ago

Initially fantastic service from a very…

Initially fantastic service from a very helpful travel advisor called Daniel, who worked very hard to find the right holiday, budget, flights etc etc, I’m quite exacting in what I wanted & Daniel was happy to help, nothing was too much trouble. So I have to give 5 stars for that. I did however, have a problem the following day & realised I needed to change my flights. I called but was told I needed a different department now & Daniel was unavailable. THE OTHER DEPARTMENT was a real disappointment, telling me I needed to send my request in by email & I may have to wait 72 hours for a response, plus they kept reading out the legal implications of the contract etc, scary. After me showing my dissatisfaction with this service, they eventually got through to Daniel, he called me straight away & the problem was dealt with successfully & swiftly within about 5 minutes. So I would suggest, if your initially impressed enough, from your first point of contact, to actually book a holiday, that you make sure you have a specific extension or number etc, email address or something, so you can make contact with that person again. Dealing with the admin department is very unsatisfactory, they have no answers & just keep telling you everything is done by email & you have to wait 72 hours. Thank goodness Daniel called me to see what the problem was, otherwise I’d have been pulling my hair out, plus, I was feeling very uncomfortable about going on holiday with this company, that was treating me so badly, happily Daniel saved the day.

53 days ago
Ms Cheryl Dennis,

After weeks of trying to find a holiday…

After weeks of trying to find a holiday to Morocco, we found it with Holiday Gems. FINN104 was so helpful, giving us time to do our research, before finally making our booking. Will definitely be back in touch to book our family holiday for Summer 2020. A credit to the business for sure. Well done Finn :)

53 days ago
Wendy Eiffert-Brock,

I am most pleased with the way that…rose dealt with me

I am most pleased with the way that rose dealt with all of my questions. And the way she has handled my queries regarding my future trip had been excellent So to rose well done keep up the good work It has been a pleasure. Hugh

53 days ago

The gentleman I felt with was helpful…

The gentleman I felt with was helpful and honest.

54 days ago
Mr Alun Owen,

Excellent service from Lindsey

Excellent service from Lindsey. She listened patiently to what we needed and we got what we needed. Will definitely use this company again. Thank you so much 😊

54 days ago
Pamela Jain,

Our agent Rose (rose321) was marvelous…

Our agent Rose (rose321) was marvelous and really went the extra mile to make sure we got exactly what we were looking for and needed. She was very kind and very good at her job. Thank you Rose.

54 days ago
Garry Petersen,

happy customer

i was having difficulty in booking a stag do for 12 people, but SJ helped me find a destination within budget and with everything required to meet our needs.

54 days ago

was ok,misleading on the prices as it…

was ok,misleading on the prices as it is not a live site,

54 days ago
Mr swailes,

Kayden 175

Kayden 175 Kayden was more than helpful when booking my holiday. He explained in detail the cost etc. He was extremely polite too. Would not hesitate in booking another holiday in the future..

54 days ago

I always return,

Look they are not perfect and I have had issues but they give such bargains its a 'No Brainer' I always return. I have just booked a holiday £250 cheaper than anybody else could provide, per person. No inconvenience would require a £250 bill. Always check out your chosen hotel on, Trustpilot.

54 days ago
Susan Sahota,

Nothink is any trouble for them polite…

Nothink is any trouble for them polite and took me though everythink 😊

54 days ago
jean ,