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Sales Team
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 21.00 hrs
09.00 to 20:30 hrs
09.00 to 17.30 hrs
10.00 to 18:00 hrs
10.00 to 18.00 hrs
Call:
Customer Service
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 17.00 hrs
09.00 to 17.00 hrs
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Call: 0330 124 0424

Trustpilot Reviews

Browse through our detailed reviews to see what some of our valued and repeat customers had to say.

Helpful

Helpful, enthusiastic and easy to talk to. Martin1918

Today
Katharine Delahaye,


Martin was very professional

Martin was very professional, helpful and polite Very good customer service Great help , top bloke Best regards Danny / Sarah

Today
Mr Daniel Keenan,


Excellect martin was the most helpfull…

Excellect martin was the most helpfull person i have ever dealt with he was polite and very easy to understean

Today
Shirley Edyvean,


Having booked this trip in May for May…Sam214

Having booked this trip in May for May 2020 we were disappointed to find that we had to start again with additional costs. Sam was very sympathetic with our situation as we explained that this was for a family wedding. She quickly set about finding other flights and changing the departure date by one day to avoid us having to cancel the whole trip. Although we still had additional costs of £330.00, it could have been a lot worse. Many thanks Sam214.

Today
Katerina Saville,


Martin was very helpful and sorted my…

Martin was very helpful and sorted my booking very efficiently . Very pleased with his service. Thank you.

Today
Jyoti Patel,


Martin1918 was really helpful and got…

Martin1918 was really helpful and got us the best price he could.

Yesterday
Amanda ,


"212" Holiday gems have given a great…

"212" Emma. Holiday gems have given a great service and I would highly recommend.

Yesterday
Julie Lindsay,


Kayden175

Kayden175. Was very helpful,polite and patient with me. I would always recommend him to all my family and friends.. thank you Kayden...

Yesterday
Eirlys Edwards,


KAYDEN175

Kayden was very helpful and informative on booking our holiday cant thank him enough for his help will definitely book again with holiday gems thank you

Yesterday
Ann Foley ,


Absolutely fantastic service today from…

Absolutely fantastic service today from Emma Jackson!!:) She was very considerate of my own personal requirements with reference to my holiday and was very patient in meeting all my needs. Stress free and happy service received:)

Yesterday
Emma Jackson-Parkes,


Brilliant service fantastic staff (Sam214)

Just had Sam214 from holiday Gems call us,to rebook our flights after TC went bust, Sam couldn’t have been more helpful, sorted it all out and with better flight times. I can’t fault holiday Gems for service and there very professional staff,we will definitely be using you again for our holidays. Thanks.

Yesterday
Not to happy,


I was very happy to receive a call from…

I was very happy to receive a call from FINN104 today to re book my holiday for next year.Due to collapse of Thomas Cook.I was very impressed with the way she handled the whole situation.She was very professional and managed to get us sorted out with new flights very quickly.More than happy with the way she handled everything for us.

2 days ago
Susan Edgeryon,


Yvonne13 rang us to explain our…

Yvonne13 rang us to explain our situation regarding our holiday next summer of which we had Thomas cook flights.Yvonne13 has got us new flights to same destination and put our minds at rest,thankyou for your help.

2 days ago
Paul Gustafson,


excellant service

kayden was very helpful in helping me get a holiday sorted for next year at the right time and the right price, even offering a few changes and tweaks to the original plan, very helpful man would recommend him to anyone. he has the customers interest at heart wendy and peter

2 days ago
wendy,


Emma was amazing on the phone

Emma was amazing on the phone. She has made it possible for us to still go on are holiday. Friendly and easy to speak to , nothing was to much trouble. Thank you Emma

2 days ago
Sarah Sumner,


Lindsey/208

Great service lovely friendly lady who did her beat to help us

2 days ago
REBECCA HUNTER,


Lily 209

lily 209 was a pleasure to deal with when making my holiday booking. Can't fault the service given, would recommend holiday gems to everyone

2 days ago
Jeffrey Cookson,


Martin1918

swift booking and receiving etickets etc

2 days ago
Neville,


holiday gemsHi

Holiday gems was fantastic, FINN104 was very helpful and spent time to find me the best deal possible . Would recommend using Holiday Gems and I will be using them in the future

3 days ago
paul adamson,


Excellent service very helpful nothing…

Excellent service very helpful nothing was any problem.

3 days ago
Mrs c.c,


I have used holiday gems on many…

I have used holiday gems on many occasions, there prices are the best, no hidden secrets, I mean no hidden costs, I will always use them, they are my secret holiday gem, who I would recommend to any one

3 days ago
Jacqueline,


Yvonne was a great help in finding me…

Yvonne was a great help in finding me the right holiday at the best price, very happy with the service

3 days ago
Claire Gordon,


Explained everything we needed from a…

Explained everything we needed from a holiday very professional service

3 days ago
Mr James Fox,


Yvonne13

All round brilliant service

3 days ago
Mr Roy Page,


Very helpful

Very helpful

3 days ago
Peter murphy,


Very helpful to get best prices

Very helpful to get best prices

3 days ago
Jackie Chandler,


We found Finn very helpful and…

We found Finn very helpful and efficient in dealing with our booking

3 days ago
Jeph Creswell,


Madeira The Vine

Excellent customer service and communication. The holiday was amazing and I would recommend Holidaygems. The transfers to and from the airport were excellent and the hotel itself was amazing in a great location. Thank you.

3 days ago
Karen Rockley,


HolidayGems - KAYDEN175

Wanted a reasonably priced holiday to the Canaries for 3 adults and found something suitable on HolidayGem's website. Couldn't sort out flight baggage details on website, so called contact centre instead. Spoke with Kayden there who was very helpful. Couldn't do enough to help in fact. Final price was not much more than the headline price, which was good, as they often get inflated by the time you get to the end of the booking. Very happy so far.

4 days ago
Andrew,


Lily 209 deserved more than 5 stars

Lily 209 deserved more than 5 stars. Her customer service is top notch.My friend and I plan on visiting Malta next year.It is a group holiday and to get all the groyp together and decide on what we wanted was a nightmare. Lily took her time to give us details of each hotel we gave her and at the end we were able to decide. She was very patient and polite on the phone and gave us the best deal.She is a great asset to that company. Thank you Lily. It was really nice speaking to you.

4 days ago
toun oladapo,


ive just booked my Holiday for next…

ive just booked my Holiday for next year with Holiday Gems their reference KAYDEN175 and can i say what a pleasure. it was He was most Helpfull with me .HE WENT THROUGH EVERY DETAIL WITH ME ABOUT MY HOLIDAY.i will surely book holidays with this company again and hopefully with Kayden.

4 days ago
Paul Carrick,


Yvonne13

Called to finalised my holiday, the lady on the phone was very helpful and managed to sort it very quickly.

4 days ago
Joe,


excellent help

excellent help

4 days ago
Mr Keith Tansley,


Top man

I would like to say I spoke to a guy names Martin Kavanagh and he has been the most helpful person ive spoken to in a very long time. give this man a pay rise xD

5 days ago
Ash Elko,


Kayden 175

Kayden was very professional and very helpful and explained everything in detail making it very simple. Followed up from emails and calls as promised. Great asset.

5 days ago
Shaun Wallace ,


Excellent customer service.

Excellent customer service. Agent 210. What a lovely lady. Nothing was too much trouble. A difficult booking but she is found a solution. Most of all for the first time booking a holiday I felt like I mattered and was most important rather than the money. Will definately be using Jane again. Maybe for my wedding party next year.

5 days ago
Deb Parker,


MARTIN1918 was great

MARTIN1918 was great - thank you

5 days ago
Mr Ian stirton,


Great customer service and very helpful

Great customer service and very helpful

5 days ago
katie watson,


Felt like Martin actually cared about…

Felt like Martin actually cared about finding the best price for me an flights. I would deff use again .

5 days ago
Carl Woods,


The only issue is contacting with…

The only issue is contacting with regard to a booked holiday as phone contact is sparse

5 days ago
Ron,


Amazing service ,wouldn’t book with…

Amazing service ,wouldn’t book with anyone else

5 days ago
Customer,


Nadia

Nadia was absolutely wonderful wth me so much patients with me did not know how she kept her cool

5 days ago
JOAN BARBER,


Martin was wonderful!

Martin was wonderful! Very helpful and informative - called me back when he said he would and certainly went the extra mile - I wouldn't hesitate to recommend!!!

5 days ago
Annie Vaughan,


The holiday itself was lovely but due…

The holiday itself was lovely but due to the Thomas Cook failure it was very expensive

6 days ago
Miss Lynn Jones,


Holiday Gems are so helpful

Holiday Gems are so helpful. After our Thomas Cook disappointment , we spoke to Emma 212, and had a great chat, and booked another holiday. Thanks to you Emma, our dream became a reality. We are now able to meet our friends as planned Thank you.

6 days ago
Viv ,


MARTIN1918

I am satisfied with the service, thank you

6 days ago
Michal,


Happy customer

I spoke to Sam 214 who dealt with my holiday booking very professionally and quickly . Throughout my call Sam was very polite and friendly and efficient. Thank you Sam.

6 days ago
Sue Prowen,


Very helpful and made our holiday…

Very helpful and made our holiday choice very easy and no hassle and a very pleasant fella

6 days ago
Michelle morris,


MARTIN1918 Was really friendly very…

MARTIN1918 Was really friendly very knowledgable also very professional, he was helpful as most of the hotels had no availability MARTIN1918 found us a fantastic deal. Well done Martin made my day .

6 days ago
Ruth,


Holiday

Excellent service Nadia was really helpful.

6 days ago
Andy ,


212.

Excellent customer service

6 days ago
Jane,


Just booked a holiday with Emma(212)

Just booked a holiday with Emma(212). Emma explained everything brilliantly and professionally and gave the impression nothing was too much. Thank you Emma

6 days ago
Mandy,


Spoke to lily209 great experience she…

Spoke to lily209 great experience she made the booking easy from start to finish .this is my second time using holiday gems cant fault them for price and expertise Many thanks.s devois

7 days ago
Steven devois,


So far so good!

So far the booking experience has been very simple. Nadia phoned me to advise that the accommodation would be slightly more expensive but this was easily solved. I hope the rest of the holiday is as good an experience and that the staff are as friendly as Nadia. I shall write another review after I have travelled. Thank you

7 days ago
Andrea Gatenby,


Very good service would definitely use…

Very good service would definitely use again

7 days ago
Andrew,


booked a holiday to Barbados for sept…

booked a holiday to Barbados for sept 2019,the booking went great,very helpful indeed,spoke to me about the island and where to go once there,paid deposit, received confirmation, very happy. then once I checked confirmation saw no transfers were on the paper work,(I know I had discussed transfers on the booking)contacted holidaygems who said they would have to listen to the phone call,and get back to me,they didn't ,I rang 2 weeks later to be told still waiting for the call to be listened to, AND GET BACK TO ME,once again I had to call them,this time was told no mention of the transfers on the call,so I requested to listen to the call,I was met with eerrrmmm it will cost you as we need to request the call again,so I agreed ,2 weeks and few calls later rude woman answered and said we told you transfers were not mentioned, I said I was ringing for a price of the call, she said nothing was mentioned on the call,but you can pay transfers now, I refused ,said I want to listen to the call,she put e through to someone else who confirmed transfers were mentioned and apologised, then sent new confirmation,,5 times I received confirmation until it was correct,.then emailed hotel and airline to check booking,and was told all booked and correct. had an amazing holiday and will use holidaygems again...just a shame they try getting more money from customers once booked..

8 days ago
lisa,


Excellent helpful customer service

Excellent helpful customer service. Spoke to FINN 104 who was rassuring and helpful. Thank you.

8 days ago
Sharon Deakin,


Sam214 was a brilliant help

Sam214 was a brilliant help! My first choice turned out to be too expensive and it was agreed i wouldn't bother but next day I got a call from Sam asking if perhaps there were any other areas I might be interested in. Sam was very professional and pleasant in her approach and after a few searches came up with just what I wanted at the same price as before. She also said I could email her if I wanted advice on places to go in the area which was very kind of her. Altogether a very easy transaction and I felt that she genuinely wanted to find me a good deal.

8 days ago
Valerie Jenkinson,


I spoke to a lovely lady called Finn

I spoke to a lovely lady called Finn, she was so helpful. Finn took time to listen to my needs and made me feel so confident in her to book my holiday. I've never used Holiday gems before but I will be booking all my future trips her and will definitely recommend to my family and friends.

8 days ago
Donna Sanders,


Lovely lady very polite and helpful…yvonne113

Lovely lady very polite and helpful Thankyou yvonne

8 days ago
Pamela Lefevre,


My holiday agent 210 was really nice…

My holiday agent 210 was really nice and very helpful aswel as patient and sorted my holiday in no time at all. A big thank you for explaining everything I wasn't sure of. Definitely happy dealing with this agent

9 days ago
Mrs L Morrison ,


Finn104 was so helpful today Coundt…

Finn104 was so helpful today Coundt have asked for bette service r hope she is appreciated thank you so much.

9 days ago
Amanda Burnett,


Yvonne was very helpful and very good…

Yvonne was very helpful and very good and thought the service was excellent

9 days ago
Michael Stephens,


Fast and efficient service.

Finn called me soon after I submitted my online booking. She confirmed my requirements and made a necessary adjustment. Finn was cheerful, clear, efficient, polite and pleasant. above all, easy to talk to. Within an hour I received my documentation, all correct. Very pleased with the service.

10 days ago
Brian Parker,


Quick honest and friendly manner .very…

Quick honest and friendly manner .very good communicator ty

10 days ago
Mr SIMON MURPHY,


Initially fine but just received…

Initially fine but just received papework and admin gor one of the surnames wrong. Then a pop up mesage says "we will let you know the cost of this change (suggesting £50.00)!! I sincerely hope not will update when I am

10 days ago
kathleen knight,


Great Service from Martin

Great advice from Martin to support the booking of a holiday. He answered my questions efficiently and really got to understand my requirements, offering a number of options.

11 days ago
Adrian,


Great service quick and efficient

Great service quick and efficient Was over charged and not notified except for on the billing however rectified within 3 days

11 days ago
Mr James Orr,


Excellent service

Just booked a short break with martin1918 excellent service would definitely book with this company again thank you for great service,

12 days ago
Joyce Broomfield,


Booked an amazing holiday though the…

Booked an amazing holiday though the contact centre. Spoke with FINN100 who helped us through the process and assisted us with getting the exact holiday, destination and hotel of our choice. Great experience and got exactly what we were looking for.

12 days ago
Andy Hal,


Booking a holiday was hassle free and…

Booking a holiday was hassle free and the agent Finn was friendly and helpful.

12 days ago
Author Grace Ruto,


Great staff member

Would just like to take the time to thanks Jane 210 at holiday gems. She was very attentive and even gave advice of some good hotels and restaurants in Bodrum when booking my holiday. Couldn’t recommend enough; Thankyou! Georgia

12 days ago
Holly,


I had previously had a booking with…

I had previously had a booking with Thomas cook to fly out on the 24th of September I obviously could not go so tried to book an alternative holiday the lady on the phone was very understanding and very patient trawling through different airlines trying to get us a holiday to our original destination this proved impossible she was very patient and we tried different location finding is a holiday the next day xx Thankyou

12 days ago
Guy,


I have not been on holiday yet I will…

I have not been on holiday yet I will be able to review after the holiday

12 days ago
Mr ROBERT Jackson,


Cracking holiday and hassle free

Cracking holiday and hassle free

12 days ago
Dave Dennis,


Excellent service

Excellent service. Easy booking and paperwork perfect. All parts of the holiday, flights, transfers and hotel perfect.

12 days ago
Chrissy Sharpe,


Lily the advisor I spoke to when I…

Lily the advisor I spoke to when I called couldnt have been any more helpful - she was great. Booked my flights and then when we went to book the hotel I had seen the last room was just taken- she found me another one straight away. Sent me a follow up email showing all the details and confirming it all for me. Had lost a Thomas Cook holiday and everything was 3 times the price but I got this for 3 people for £805 - delighted and will definitely use again

12 days ago
Andrea Reilly,


Very helpful only one slight problem…

Very helpful only one slight problem but was sorted out quickly

12 days ago
Mrs Jackson ,


Nadia was amazing

Nadia was amazing , so patient and informative. She finished work at 8pm and was still on the phone to me at 9.08pm. Her tone didnt change she remained happy and bubbly throughout... this girl deserves a bonus. Come on guys reward where its due... thankyou so much Nadia ... .regards NEIL

13 days ago
Neil,


Got back to us well before stated ..

Got back to us well before stated ... holiday had gone up £58 sorted out instantly very pleazent on the phone

13 days ago
Stephen Timmins,


Very helpful and friendly

Very helpful and friendly

13 days ago
Nidee D,


Martin 1918 made booking

Martin 1918 made booking our holiday so easy.

13 days ago
Richard Holmes,


Thought Martin was very pleasant and…

Thought Martin was very pleasant and professional whould not hesitate to book with him again and also recomend him to friends

13 days ago
Craig Plumb Brunt,


Last minute to Malta

I called Holiday Gems looking to book a last minute holiday to Malta and spoke to Lily 209. Although I was not able to book the holiday I initially wanted Lily was able to find another suitable option. She was very friendly, helpful and professional throughout the phone call. She explained the payment procedure clearly to me. I will certainly be recommending to family and friends that they book their holidays through Holiday Gems.

13 days ago
Tracey Cross,


Had a great experience

Had a great experience. Dealt with Martin 1918. He was very efficient and seemed to go out of his way to ensure I got what I wanted. Thanks Martin for a great booking experience.much appreciated.

13 days ago
Conrad Lake,


Agent 210 Jane was very helpful and…

Agent 210 Jane was very helpful and polite. The whole booking experience with holiday gems was excellent

13 days ago
Edmund Clark,


Lily 209 was fantastic in helping me…

Lily 209 was fantastic in helping me get the holiday booked for myself and my family next month, she was understanding to our needs and she catered to them all. I was absolutely delighted with the service she gave me.

13 days ago
Joanna Murray Bruce,


Booking this holiday was a pleasure…

Booking this holiday was a pleasure with the help of Lily. So pleasant and polite. Thank you Lily

13 days ago
Sheila,


Holiday to Lanzarote

Excellent service when a problem arose with the flights it was dealt with efficiently and professionally, and I was very pleased with the out come. Thank you Finn104 From Graham Belcher

13 days ago
Nicola,


Agent 125 great customer service and…

Agent 125 great customer service and pleasant to talk to and great listener

14 days ago
Jason,


Its a shame there are only 5 stars in…

Its a shame there are only 5 stars in the ratings, as Georgina96 could not have been more helpful in booking me and my friend a holiday to Spain. All the booking information was emailed to me very quickly and Georgina also replied to an email I sent her on a Sunday regarding the holiday, when I believe she would not have been working. Georgina was very professional and maintained a friendly demeanour. She is a credit to Holidaygems. Kim Sedgeman

14 days ago
kim,


Excellent experience

Excellent experience. Georgina is a very good, helpful person and was a pleasure to deal with. We wish her all the best in the future and hope to deal with her in the future. Adios 😁

14 days ago
Bobby,


Top Marks Georgina ☑️

Georgina was very helpful and did everything she could to find me the holiday I was looking for at a price I could afford , couldn’t have asked for better service !

14 days ago
Miss Heather Gibb,


2nd time this year we have used H Gems

2nd time this year we have used H Gems MARTIN 1918 was great nothing was any trouble at all. Will defo use again in 2020

15 days ago
David Green,


MARTIN 1918inish

Excellent communication from start to finish and everything explained thoroughly about every detail of the holiday, Thanks again to MARTIN1918

15 days ago
Charlie Hay,


Holiday gems 212

212 Emma was very helpful. She was able to find a suitable alternative for me due to the Thomas cook situation and was very reassuring under the circumstances.

15 days ago
Kelly,


Thank you Martin1918 for the efficient…

Thank you Martin1918 for the efficient service you've provided. I will recommend Holiday gems to others.

15 days ago
Richard ,


Really good site

Really good site, friendly and efficient service from MARTIN1918. C Clouston

15 days ago
Carole Clouston,


I would like to congratulate Holiday…

I would like to congratulate Holiday Gems and especially Agent 210, Jane Walton who I spoke to on the phone. She was great and very understanding as I had lost a holiday with Thomas Cook and was anxious to get a replacement holiday without spending loads more money. The site was the cheapest by far and even with the pressure of handling a higher number of calls than usual they took the time to explain the costings and get the best deals... brilliant totally recommend Thank you

15 days ago
suzanne marshall,


Easy helpful way to book our holiday .

Easy helpful way to book our holiday .

15 days ago
michael newall,