Sign up to our email and be the first to see exclusive discounts and offers!
SIGN UP
Sales Team
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 21.00 hrs
09.00 to 20:30 hrs
09.00 to 17.30 hrs
10.00 to 18:00 hrs
10.00 to 18.00 hrs
Call:
Customer Service
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 17.00 hrs
09.00 to 17.00 hrs
Closed
Closed
Closed
Call: 0330 124 0424

Trustpilot Reviews

Browse through our detailed reviews to see what some of our valued and repeat customers had to say.

great prompt service from finn she…

great prompt service from finn she helped us out once before thanks dave and linda

Yesterday
LINDA WHARTON,


FINN

Having used this company many times, and always been totally satisfied. The staff go beyond being helpful and make you feel like they care. The lady I booked with today who’s name was Finn was polite, professional and very helpful. It was almost like talking to a friend as I felt she cared. Thank you Holidaygems especially Finn ....

Yesterday
Rita Redford,


Stpoke to Stuart today

Stpoke to Stuart today. Fab service so friendly and made the experience of booking a holiday very smooth. I am a very happy customer Jayna

Yesterday
Jayana Kamdar,


Paul was excellent found me a lovely…

Paul was excellent found me a lovely holiday and got back to me quickly. I normally use on the beech. I will definitely change too holiday gems. Fantastic service

Yesterday
Mr Mark Thair,


Very Professional

Jordan Mirza was extremely helpful with my booking under circumstance beyond his control. Technical difficulties hampered documentation and payment but with perseverance everything was completed in good order. Jordan got the documents to me next day and followed up with a call to makes sure I had everything. All very professional.

Yesterday
Leon,


Change of Holiday

We had to postpone our holiday due to COVID-19 . Stephen help us with all our requirements so we are very pleased on how he dealt with everything and hopefully we will deal with him in the future

Yesterday
Ana Sainz-Maza,


Jordan was super helpful & helped my…

Jordan was super helpful & helped my book my holiday at such short notice. Even called me back twice when the call fell through. Top service.

Yesterday
Luke M,


Brilliant service from Stephen

STEPHEN was absolutely brilliant today went out his way to get my holiday rebooked at short notice. Can’t wait to go now!! Thank you so much.

Yesterday
Dawna Grierson,


Holiday to Spain

HolidayGems were very helpful with are booking and even got are boarding passes.They also helped with getting the health forms required to visit are holiday destination. I would use this holiday company again.

Yesterday
Almo,


Spoke with a gentleman named Jordan

Spoke with a gentleman named Jordan, was so polite and friendly but also very professional. Found me what i was looking for at an amazing price and im now excited for a city break in December

2 days ago
Siana Leigh Tyler,


Called up to make some queries and…

Called up to make some queries and Stuart was brilliant with his help.

2 days ago
Customer,


Jordan has been really great with…

Jordan has been really great with arranging our holiday due to the current circumstance. Id defiantly book through these again

2 days ago
Claire Blakemore,


I was contacted by Paul Warrington…

I was contacted by Paul Warrington regarding my booking. I was surprised that he had found a little mistake and very impressed by it. He talked me through a few things and was very polite and friendly. Well done you, amazing customer service.

2 days ago
Miss Alison Bingham,


Very helpful and great service

Very helpful and great service

3 days ago
Kenneth McDonald,


Spoke to Stuart today very helpful…

Spoke to Stuart today very helpful thanks for all your help

3 days ago
Natalie,


We have booked with holiday gems…

We have booked with holiday gems several times. This was hotel only, easy process, and easily sorted, Thank you Paul for the fast call back.

3 days ago
BARRY HOLDEN,


Very helpful and polite agent

Very helpful and polite agent (stephen) .Perfectly splendid service ...SM180

3 days ago
Sheraz Hussain,


This is a review of an employee

This is a review of an employee, not the company. No more said in that respect. Customer service though is on point if you are lucky to get through to Stephen or DR180. He sorted everything for me, and caused me as less a headache as possible. And he seems very genuine, creating general chat, even though he doesn't have to. I even ended up with a lower price when I was transfered to him, compared to the same company but different adviser. Its also worth mentioning that he wasn't pushing a sale, as the sale was already done. This was just problem fix, and amendment.

4 days ago
Darren Rees,


Paul Warrington really helpful getting…

Paul Warrington really helpful getting our holiday sorted he was so professional has made three people with additional needs very happy thankyou xx Paul keep up the good work you have very good people skills.

4 days ago
Lynn,


Jordan was amazing once again

Jordan was amazing once again, we forgot the email to log into Ryanair on the way home from Rome and was going to be charged £55 each for not having our boarding passes. Jordan emailed everything over to us asap so we didn’t get charged. 10/10 again!

4 days ago
Kyra Leigh,


Very helpful

Jordan was really helpful when I phoned following a change of flight times. Reassuring & courteous.

4 days ago
Elaine Taylor,


Stuart helped me book a holiday today

Stuart helped me book a holiday today - thank you Stuart!

4 days ago
Consumer,


Stephen has been dealing with my family…

Stephen has been dealing with my family holiday. I am very impressed with all correspondence we have had. He has called me to inform me of flight times changing and has informed me of options available to us during this time.

4 days ago
Colette Saunders,


JJ149

Spoke to John jj149 was very helpful and sorted everything out very efficiently and was very impressive.thanks steve

4 days ago
Stephen Russell,


bad email communication through out but finally sorted

It has been very frustrating with unanswered emails and incorrect advice which now means I have charges for late cancelation which I am hoping to get back. I did finally speak to the agent john johnston on the phone who sorted everything very quickly and was excellent to deal with

4 days ago
Joesy Lowesy,


Excellent service with such a friendly…

Excellent service with such a friendly and efficient attitude. Thank you Paul Warrington ( PWT173 ) You Are an asset to Holiday Gems.

5 days ago
Consumer,


October Holiday booking with Holiday Gems

We booked our holiday to Corfu easily with Holidaygem and John rang the following day to advise that documents were being sent to my email - he was very helpful and answered the queries I had efficiently - John was very helpful and friendly - thank you

5 days ago
Sharon Rex,


Recently just booked new holiday for…

Recently just booked new holiday for the 3rd time and finally looks like ill be going away thanks to Pauls help online. Made my day mate thankyou !!! 😊

5 days ago
Simon Hackney Pt,


HOLIDAY AUG 21 PWT173

Adviser (PWT173) rang back promptly following our telephone call to the office. Had dealt with our re-booking previously and was very helpful again when trying to further amend our booking. Even telephoned back later to update position.

5 days ago
AD,


Jordan was very helpful I would come…

Jordan was very helpful I would come back to hoildaygems becasue wen he finished he read though the paperwork back to me so I give him 10 /10

5 days ago
Kerry Bishell,


Booking for corfu

Spoke to Stuart, holiday all booked with no fuss. Thank you

7 days ago
Jane Dawson,


Stephen was very helpful with changing…

Stephen SPJ180 was very helpful with changing our holiday, getting quotes for us and researching on the different types of rooms.

8 days ago
M Whicker,


My experience isn't with the company as…

My experience isn't with the company as I got treated horrible with some of the staff but Stephen who sorted it all out instead of being rude was brilliant no messing no being fobbed off absolute good at his job perfect customer service couldn't prise him enough thank you STEPHEN

8 days ago
Stephanie Trafford,


Great service from Paul Warrington

Great service from Paul Warrington

8 days ago
Shanley Booth,


We had to reschedule our trip to…

We had to reschedule our trip to Marrakech due to the corona virus. Finn was very good and managed to re-schedule to next year very quickly indeed.

8 days ago
Hannu Ylioja,


Finn- thank you

I have used Holiday Gem twice now . Although so far I can only rate my booking experience as holidays is on the way . It is always pleasure to deal with HG as they are looking for best affordable deals , also they are very polite , friendly and professional . Finn was really good - she found nice holiday for our family . Spent lots of time on the phone with me - as I wasn’t sure at times what to do and where to book 😂 she also was very kind and gave much needed advice ! Thank you Finn!!!!

8 days ago
Kristine,


Re-Schedule Holiday - Simples!!!!

Had to change all our plans due to COVID-19, but managed to get everything rescheduled for next year with ease. Finn was a fantsatic agent, who assisted through the whole situation and showed both support and empathy with the whole issue. Couldnt have asked for anyone better. Thank you Finn!! :o)

8 days ago
Mr Stuart Buttle,


Finn did a great job

Finn helped us through out the booking process and was a pleasure to speak to

9 days ago
Ethan Cousins,


Finn was super helpful

Finn was super helpful

9 days ago
Hazel Gordon,


5 stars!!

Contacted Paul at HolidayGems and from the start of the call to the end it appeared that nothing was too much trouble for him! Went above and beyond my expectations! Would 100% recommend Ref: PWT173

9 days ago
Rob Southall,


Great friendly service

Stuart was very helpful and a pleasure to talk to. He talked me through the booking and confirmed all the details, thank you!! 😊

9 days ago
laura malloy,


JM138

Jordan was brilliant! Helped me with my query and exceeded expectations from this call based on previous customer service experiences. He explained clearly what process my booking was at and the next steps. Top man!

9 days ago
Vicki Newman,


Holiday Gems have been a massive help during Corona Virus Rebooking

Holiday Gems did everything possible to help during the rebooking of our holiday to the Dominique Republic because of Coronavirus. Paul who was how agent was very helpful with suggestions about what to do.

9 days ago
WIll Brown,


stuart was really helpful very pleasant…

stuart was really helpful very pleasant got us a great deal ty 😁

9 days ago
kim dickinson,


FINN

Had to reschedule my booking and found the advisor to be very helpful and friendly in what I can only assume is an incredibly busy period with people cancelling or moving bookings due to covid

9 days ago
owen morgan,


Rang today to discuss my refund option

Rang today to discuss my refund option, (Jordan) was amazingly helpful and answered all my questions and reasurred me my refund would be placed. Its been along wait but no fault of holidaygems. Thank you Leah

9 days ago
Leah ,


Last Minute Flight Cancellation

After learning my flight for the following day had been cancelled last minute I rang Holiday Gems in a panic. Finn was fantastic in sorting me out with an alternative. The customer service from Holiday Gems staff have been second to none during these uncertain times. Highly recommended

10 days ago
Carol Preston,


Very friendly and helpful.

Very friendly and helpful.

10 days ago
Phil Newport,


Great customer experience

Had a few problems due to our current friend MrCovid but Stephen from HolidayGems couldn’t have been more helpful in helping us ensure we got our honeymoon. We could still encounter issues but going on my recent experience I’m pretty sure this company will help us sort it out. Will definitely use HolidayGems again.

10 days ago
Peter McClements,


I contacted Andy Ruiz about my re-book…

I contacted Andy Ruiz about my re-book for May 21 as the person who was looking after my booking had left the company, i explained the situation to Andy who said give me 15 mins and i will call you back with the amended holiday details. This he did and bonus we had an extra day put on the holiday with no extra charge, five mins later the new details were sent via e-mail. Well done and thanks Andy

10 days ago
Peter Fearnley,


It was a good experience

It was a good experience. However, the price I paid was different to the one online, which left me feeling a little let down. It was not explained properly what the price difference was of about £35. Then when I went to check in with the airlines I had to pay an extra £66 for seats. This should all be explained and transparent. The agent, Jordan was friendly and polite.

10 days ago
Marsha Myles,


Just spoke to Stuart today fantastic…

Just spoke to Stuart today fantastic service thank you

10 days ago
Debbie Morris,


Andy was extremely helpful

Andy was extremely helpful with finding the right hotel and flights for my holiday next year! He also got us a great deal, I would definitely recommend.

11 days ago
Aine,


Wonderful service from Paul first…

Wonderful service from Paul first class. We had a small issue at the hotel but Paul was straight on it an sorted. Will certainly book with Paul again.

11 days ago
Viv,


Helpful and patient

Found Mr. Paul Warrington most helpful on the booking our holiday for next year 20-21 My friend and I are of a certain age where we need all the help we can get. Paul was very obliging and answered all our queries especially with the Covid situation. Well done Paul. Thank you would have no hesitation in using to book any further travel.

11 days ago
C Knight,


Quick getaway

Had a great experience booking our quick trip to Greece, Stuart was so friendly & talked me through everything to the point I wanted to take him with us , thankyou holidaygems😊

11 days ago
Jane Stocks,


booked with stuart very happy and…

booked with stuart very happy and helpful

11 days ago
kim dickinson,


Jordon was a very helpful guy & dealt…

Jordon was a very helpful guy & dealt with my issue in a very professional manner

11 days ago
mark shorten,


Jordan Excelled

Jordan was very attentive in assisting me book my holiday to Spain for 2021, no request was too much for Jordan so the booking experience was made easy. Many Thanks Terry.

11 days ago
Terence White,


I completed my booking with Jordan who…

I completed my booking with Jordan who made it very easy and without any stress I would be happy to give him a 5 Star review with out question thanks again

11 days ago
Chris Ramsden,


Holiday

After having to move my holiday Stephen was very helpful with finding me and sister another holiday for the time that we could only go and also within our budget and dates. Stephen was always professional and his manner at putting me at ease in these difficult times. He gave me all the information for my travel and also answered all my question promptly and professional. I would recommend Stephen and holidaygems,to friends and family.

11 days ago
Gail Marshall,


Cant praise Jordan at holiday gems…

Cant praise Jordan at holiday gems enough when easyjet cancelled my flight he every swiftly rearranged my holiday to suit the new flight times he was very polite listened to my concerns and delt with them very efficiently.

11 days ago
John Taylor,


How Jordan helped me

I recently needed to contact you about my holiday I was directed to your agent Jordan who was brilliant he answered all my guestions and sorted everything out Jordan was so nice a lovely polite young man who reassured me that everything was sorted and all our travel documents and emailed me them straight away he is such a good agent Jordan should be praised for his wonderful helpful response.

11 days ago
Lesley Gooing,


just booked with paul at holiday gems…

just booked with paul at holiday gems what a nice helpful guy full of good info and honest never waffle on trying the hard sell just told the truth could not ask for more thank you

11 days ago
kane benmore,


Stephen

Stephen, was absolutely brilliant and really helped when I called to re-schedule my holiday to April 2021. Nothing was too much to ask as he checked for various dates and tried to find the cheapest flights for me. He called back when promised and I felt that everything was in good hands. Although I paid around 45% more for my holiday which obviously was expected considering the situation we all are in now, I genuinely believe he tried his best to get me the cheapest quote and we finally agreed on something. He gave as much information as possible so it was easy for me to decide there and then. I will definitely use Holiday Gem in the future if we have staff like Stephen on the other line. Keep up the good work Stephen 😊

11 days ago
Rufsana ,


Very Helpful.

Just booked on group golf trip to Spain with Holiday Gems, I was tagging on to the group. Jordan was most helpful and had all the information to hand and made it a very pleasant experience. Many thanks.

11 days ago
Mike W,


Stuart dealt with everything…

Stuart dealt with everything professionally and met all our needs, thank you I would recommend holiday gems to all. Martin Dooley

11 days ago
Martin,


Jordan was very very informed and…

Jordan was very very informed and helpful, no problem thus far in recommending.. let’s see how it all goes during this pandemic

12 days ago
Benjamin Warren,


Rebooking

I have just rebooked my holiday to Malta with Paul at Holidaygems and he was very very helpful and extremely pleasant and easy to talk to making the whole thing less stressful. Cant recommend him highly enough. I also need to mention PWT173 as it makes a difference to Paul l believe in mentioning this.

12 days ago
sandra elliott,


Stephen was most helpful and efficient…

Stephen was most helpful and efficient in helping us change our holiday plans he was polite and friendly

12 days ago
Carole Rawlinson,


Fantastic customer service.

Fantastic customer service from agent (Jordan) He was very helpful and clear. Would definitely book with this travel company again. Dean Walsh

12 days ago
Dean Walsh,


Finn

After trying to book a last minute holiday online for myself and my mate, I finally gave up and telephoned Holiday Gems where I was lucky enough to be greeted by Finn. I have to say that I have booked so many holidays in my time and the customer service from Finn was outstanding. Finn was friendly, professional, knowledgeable and had an answer to all my questions. After spending 2 days looking and feeling stressed, dealing with Finn was an absolute pleasure, I really mean that. I will def recommend Holiday Gems to friends and I am so pleased Finn helped me find the perfect holiday suit me and my mate. Well done Finn and Holiday Gems and thank you so much Finn!! All the best, Karl

12 days ago
Karl ,


Sorted our holiday out for next year…

Sorted our holiday out for next year after we changed it from this year. Was very helpful and patient with me while I had to ring the others to find out if it was ok with them. Thanks Stephen for sorting it.

14 days ago
Dianne Burton ,


Great help from Stuart

Great help from Stuart

14 days ago
Jamie Green,


We had some questions

We had some questions regarding our holiday and COVID 19 restrictions. All questions were answered, taking time to go through all options available. A very professional and friendly service.

15 days ago
Amanda Brown,


I had originally booked for Cyprus In…

I had originally booked for Cyprus In February Before Covid19 for October wedding ..as we had to have a covid test 72hrs before you went to Cyprus and the tests can't be done on NHS .the tests were hard to get so I decided to change destination to Turkey ..then two weeks before my holiday we were then told we had to self isolate 14days ...i can work from home but hubby couldn't as he is a driver so had to rearrange again so fingers crossed third time lucky...i have spoken to 3 different people for separate holiday destinations! Everyone that i spoke to were really helpful.patient with me,if they said they would call or email they did nothing was too much trouble. So a big thank you to Daniel, Jordan and Finn you have done a brilliant job.i will defiantly rebook another holiday in the future .🌴🏖🛫

15 days ago
John Such,


So happy with my call from paul he was…

So happy with my call from paul he was so helpful and so nice explaning my coming holiday to benidorm.

15 days ago
Jennifer Jackson,


Thank you Finn...

Unfortunately we had to change our holiday dates again due to the current situation but it could not have been more pleasant and straightforward due to the help of the lovely Finn. She patiently helped me through the whole process until we found a great alternative for next spring. Fingers crossed we get to go this time and look forward to booking future holidays with HolidayGems ✈😊

16 days ago
Nicole Jones,


Stuart Great Guy.10 Stars very helpfull,

Stuart Great Guy.10 Stars very helpfull,

16 days ago
Eric Seaman,


Stuart was really helpful!

Stuart was really helpful!

17 days ago
Elizabeth Vecchione,


Booked a holiday to Greece and Stuart…

Booked a holiday to Greece and Stuart was super helpful and sent all the info across

17 days ago
Wilson,


Jordan has been amazing.

Jordan has been amazing. Thankyou for sorting my holiday when Brilliant guy

18 days ago
Sharon Wood,


Awesome service

Awesome service

19 days ago
Joe Bassi,


I have to say FINN was very helpful…

I have to say FINN was very helpful with my booking, as I had spoken with Paul beforehand. He was quite rude and abrupt. Thankfully FINN dealt with the problem very efficiently and professionally. I now am able to transfer my holiday to next year. Fingers crossed.

19 days ago
Siobhan O'Rourke,


FINN

Due to Covid this is our third time of rearranging Finn was very helpful, quick had a lovely manner and was sympathetic . We were hoping for October 2021, but nothing suitable. Finn suggested alternative dates which we were happy with.

19 days ago
Tina Doust,


STEPHEN HOLIDAY GEMS STAR

My holiday to Salou was due to happen this coming Sunday and the hotel i would have been staying in closed at the end of Seotember. I had pretty much resigned myself tot he fact I would be losing all of my money paid as Ryanair are still flying. Stephen called me today to go through few options and kindly offered to move my holiday to same time next year. He went through all the hotel and flight options with me and got it confirmed and booked in under 15 minutes Mind is now totallt at rest and I now have a holiday to look forward tk next year thanks to Stephen. He couldnt have been more helpful.

19 days ago
Andrea Reilly,


HOLIDAY MOVE AGAIN

BOOKED HOLIDAY APRIL 2020 , COULDN'T GO BECAUSE OF COVID 19 , MOVED HOLIDAY OCTOBER 2020 , STILL CANT GO DUE TO QUARANTINE RULES , MOVED HOLIDAY MAY 2021 , VERY HELPFUL OPERATORS , FIRST FINN AND THEN JORDAN HELPED ME NAVIGATE THE PROCEDURE

19 days ago
Harry Thompson,


Paul was great at sorting everything…

Paul was great at sorting everything for us

19 days ago
Barry Urch,


excellent service and very helpful…

excellent service and very helpful staff i would recommend holiday gems to everybody i am so glad i found this site . i did actually go to LOVE HOLIDAYS but had that much messing from them and unable to contact them but i am so glad i did because i would not have found holiday gems and you are worth 10 stars to me . all i can say is excellent company and you are well named LITTLE HOLIDAY GEMS

22 days ago
gillian,


Very good service

Very good servise

22 days ago
Dorothy,


Excellent customer service

Excellent customer service. Stephen was very helpful and explained everything in great detail. Highly recommend.

22 days ago
James daly,


Excellent service from Stuart

Excellent service from Stuart, thank you !

23 days ago
Nancy Piedrahita,


Dealt with my query efficiently very…

Dealt with my query efficiently very happy with the service from Jordan today

23 days ago
Ross,


excellent service from Jordan

excellent service from Jordan, we went to check in online only to find our flight had been cancelled without anyone letting us know. We contacted holiday gems and Jordan had us rebooked and our paperwork sent through all within half hour

23 days ago
John l,


Just wanted to say thank you to Jordan…

Just wanted to say thank you to Jordan who helped me book my holiday today. I spoke to two other people before hand who weren’t very helpful and quite rude on the phone however when I got through to Jordan he was so polite and friendly. I was having trouble booking my holiday with my credit note, however he sorted everything out for me and took me through everything. He is amazing, when booking your holiday ask for Jordan! Thanks.

24 days ago
Kyra Leigh,


Excellent service from Holiday Gems

Excellent service from Holiday Gems, we waited right up until two days before our travel date to book and Paul helped and advised us on the trip we found. I would definitely recommend these guys, really helpful, thanks you.

24 days ago
Graham,


One stop for holiday bookings

It was an awesome experience booking our Holiday with Stuart. During the entire process he was so patient, friendly and made all the arrangements over phone after my bank messed up my online booking. This is our second holiday with this company and both times we were assisted by Stuart. Definitely reaching back to this site to make any future holiday bookings.

25 days ago
Shuchi Vaishnav,


This was one of the easiest holidays I have booked.69754

This was one of the easiest holidays I have booked. Got a call back in the morning from Paul @ HolidayGems who was friendly as well as professional and did what he could to make the experience as quick and painless as possible. great experience

25 days ago
Peter McClements,


Excellent

Excellent very good

25 days ago
Kevin Coleman,


Paul Warrington was really helpful and…

Paul Warrington was really helpful and knowledgeable about our destination, was made to feel comfortable. And moved the holiday with ease. Thank you

25 days ago
Ema,