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Trustpilot Reviews

Browse through our detailed reviews to see what some of our valued and repeat customers had to say.

Booked last minute holiday to Corfu…

Booked last minute holiday to Corfu for just over 2 weeks time. Slight hick up over the pricing of the accommodation, but Agent 210 was very helpful and got it all sorted out. Would recommend Holidaygems

Yesterday
Wendy Allen,


Ref:-SR180, Stephen Jones great customer service.

Ref:-SR180 Stephen Jones called me back because I wasn’t able to get the original dates I had booked. He found me the same holiday more or less the same price for a couple of days earlier, which was fine. I always pre book my seats online but didn’t have to, this time because he did it for me. Saved me the hassle. I have to say I delayed giving this review because I also paid £72.00 return for a 20 kilo case because he said it would be more expensive to do it on the Ryanair website later on. I wasn’t sure if this was true but I paid anyway. But to be fair I have just received the itinerary from Ryanair and the cases are now £100.return. Sorry I doubted you.

Yesterday
chip shop,


Holiday booking ref -Martin1918

To Whom It May Concern Martin1918 who was the person who answered my call made my booking so much easier, he took the time and trouble to go through all the options with me to ensure I got exactly what I was looking for on my holiday. I have booked with Holidaygems before and had a very positive experience then also, everything went so smoothly from the start of my holiday until I came home. I reccommend Holidaygems to all my friends without hesitation as the service is next to none. I will be booking my next holiday here also. Kind regards Margaret Gibson

Yesterday
Mags Gibson,


LINDSEY/208 was Very helpful and…

LINDSEY/208 was Very helpful and warm. She knew all about the resort and linked me to the map to show me locality etc. It is difficult for us to find reasonable flights from Cornwall but she suggested Exeter and now we are sorted. Looking forward to our hol!

Yesterday
Satisfied customer,


Booked my last minute holiday to Turkey.

Booked my last minute holiday to Turkey with Martin, he was very friendly. Gave me all the information I needed, reminded me about visas. Promptly sent all emails with my booking information. Called me back within the time he said he would, to double check all information had arrived and was correct. Made my booking really simple. Thanks Martin

Yesterday
Tracey Roberts,


SAM214.

SAM214. I've booked with Sam before, very pleasant, lovely lady.

Yesterday
Mark Norton,


Polite & helpful

Polite & helpful

Yesterday
simon jordan,


Excellent service

Excellent service. Made life easy. Thank

Yesterday
Tony Bond,


We have just booked our 1st holiday…

We have just booked our 1st holiday with holiday gems today and found the representative kayden 175 very helpful and polite, even when he rang us back to confirm if we had everything come through our email address and I had more questions on my mind he was so informative and made you feel nothing was to much trouble. I have only marked 4 stars as we haven't had the holiday yet but if anything is to go by I've every faith that will be excellent also

2 days ago
Robert and Julie ,


Kayden was fantastic!

Kayden was fantastic. He spent over 1 hour 15 on the phone to try and find me and my girlfriend the perfect first holiday! Lovely lad and really respectful to others. KAYDEN175

2 days ago
Aaron Brewer,


Martin is a fantastic asset to your…

Martin is a fantastic asset to your company. Thanks again Martin

2 days ago
Darren Dixon,


Highly recommend Emma 212 !!

Had the best experience booking with Emma212 - such a lovely lady and so knowledgable, she has made booking our holiday so easy and stress-free! Will definitely be booking again - highly recommended xx

2 days ago
Niamh,


MARTIN1918.

MARTIN1918. Booked online and was anxious about 72hr wait for confirmation as family were also booking from a different airport. Martin contacted me within an hour to advise supplier could not fulfil hotel and price would increase by £300. However Martin said he would find a way to get the same hotel and by going from a different airport he actually managed to save me money! He was extremely patient as we had to check price for other family and had to wait patiently while we were on the phone passing information over. Martin was polite, courteous, friendly and very patient.

2 days ago
Michelle Acuna,


Palm beach tenerife

SAM214 who i spoke to on the phone was lovely and friendly and helped get us sorted for booking our holiday. 😁 🌞

2 days ago
Pamela Webster,


Martin1918 Thoroughly professional friendly and efficient.

I booked a holiday on the holiday gems website last night (at least I thought I had booked a holiday) It wasn't until I got to the end of the process and PIF that it became clear that I had actually placed an order requesting my chosen holiday. A message popped up once I completed the transaction stating that an agent would call me in the next 72 hrs to confirm my "order" I have to say panic immediately struck. I'm usually very regimental and review everything before I commit but unfortunately, I did not think of reviewing Holiday gems itself beforehand. When I started reading some of the reviews on Trustpilot I became more and more anxious. and I didn't sleep a wink. I received a text message from a Martin at holiday gems this morning asking me to call him regarding my holiday "order" when I called I was advised that he was on another Call and that he would call me back as soon as he was free. I waited for an hour, still hadn't;t heard anything so I called back again only to be told that he was still on a call but that he definitely would call me back and he did so. Martin advised me that the flights that I had "ordered" had increased dramatically and that he would be happy to find other flights for me within the same price range. .(after reading the reviews, my anxiety went through the roof and I suddenly thought " here we go) However, to give Martin1918 his due he was nothing but professional, helpful, friendly and efficient. He managed to find me Flights at a slightly later time, from a different airport for an additional £25 which I feel was still a very good deal. Because its the weekend I have to wait for 24-48 hrs for all the holiday documentation to be emailed to me. However, My overall experience was nothing like I feared once I spoke to Martin1918. I do think the holiday gems website is misleading. However, Martin couldn't do enough to help me. I found him very helpful, friendly efficient and professional a credit to holiday gems. Thanks, Martin for all your help! Sandra.M

2 days ago
sandram,


october holiday

martin1918 was clear and helpful in finding me the holiday i was looking for . it was quite a nice experience and not long winded.

2 days ago
david,


Jenanna has been amazing helping me…

Jenanna has been amazing helping me look for holidays time and time again. I will always be returning to her as shes experienced and extremely helpful and nice x

2 days ago
Gemma Tant,


Got our holiday right firt time

Got our holiday right firt time

2 days ago
Mary Lou,


I spoke to a lovely women today…

I spoke to a lovely women today yvonne13 to book a holiday for a friend she was extremely helpful and polite nxt time I'm booking a holiday I will be asking to deal with her

2 days ago
Gillian Macdonald Stoddard,


Excellent customer service SAM241

Had an issue booking online as timed out then said flights no longer available when tried to search again - when we rang the booking number SAM214 was fantastic found our proposed booking and ensured we had 2 of the last seats available. We then had problem with payment as security password to our phone could not initially be recovered as phone had died. SAM241 was extremely patient and helpful throughout and ensured we got the holiday we were trying to book - Excellent service thoughout many many thanks!

2 days ago
Debbie,


Booked today with rep Kayden 175

Booked today with rep Kayden 175 Recommend the service and thank Kayden for his helpful attitude in booking a holiday today. I would not hesitate to book with Holidaygems again and hope that the next time I call other reps will be as obliging. The hotel looks lovely and I will be sure to review my holiday on my return.

2 days ago
Linda,


We decided on a late holiday spoke to…

We decided on a late holiday spoke to Sam organised our whole holiday fantastic service thank you sam

2 days ago
Mr Michael Diggines,


Excellent service from Martin1918 finding our perfect family getaway

We are overjoyed to have finally booked our holiday. After 2 attempts to book our chosen hotel (1 from another recommended site with poor customer service). We were disappointed to find it booked up. Martin contacted us this morning and took time to help us find something as close as possible to our original and now unavailable choice. We were pleased with our decision but we still had the original choice in the back of our minds and vowed to book earlier next year to avoid disappointment. You can imagine how thrilled we were when Martin1918 phoned us to let us know he had found availability in our 1st choice hotel. He must have tried many other avenues to find this. We can’t thank Martin enough for his friendly but professional assistance throughout this morning’s booking. Above and beyond for sure!

2 days ago
Robert Herndlhofer,


Just booked holiday with sam214 it was…turkey

Just booked holiday with sam214 it was a pleasure dealing with her she had everything sorted out within minutes looking forward to our holiday and will certainly deal with Sam next time

2 days ago
James Cleary,


££££££ Cheaper

Booking was quick and easy, Hotel chosen is £££££ cheaper than other sites. Day Time Flights is a plus and a friendly phone call from FINN104 to check what we had booked was what we required. Just need to have the Holiday to see if it as it says on the Tin. Thank you Finn

2 days ago
Mark Hughes,


My wife's surprise break.

My wife is 50 in February next year and i thought a holiday was just the ticket. So i searched the web, as one does, to find the right deal and location. I became clear, and quickly, that what we were looking for was on the holiday gems site. The break was booked very quickly and easily on the easy to navigate pages with a promise of a call back to confirm the holiday. Within the hour, Martin called me to ensure all was well and ensured we'd got the best deal on flights and hotels. There was a small problem with hotel allocation which threatened to unravel or plans. Martin jumped on this straight away and solved the issue with no fuss. The entire process was quick, efficient and i have no issues in recommending holiday gems and if you are lucky, Martin will be your rep too. MARTIN1918

2 days ago
Anthony Walters,


Martin was very helpful

Martin1918 was very helpful and tried to get things sorted as possible also trying to find the cheapest deal. He called me back when he said he was going to and he sounded friendly.

2 days ago
grace lopez,


Kayden175 very engaging and helpful

Kayden175 very engaging and helpful. Good job I phoned though as I was in process of booking on line and did not notice nor realise the small print about availability and price. I could easily have booked and had a nasty surprise later particularly with Ryan air involved. Thanks to Kayden booked and sorted - call took a while but better having considered options and being sure it fits our requirements.

3 days ago
Glyn Dutton,


Pm180 holiday booking

Pm180. I was very impressed with Stephen Jones who handled my holiday booking. He was polite friendly and vey knowledgable. I would not hesitate to go through holiday gems for booking future holidays

3 days ago
Pauline Martin,


I am writing this because I am very…holidays special thank you martin

I am writing this because I am very pleased with the way my booking was done the hotel I wanted was already booked but the man I was dealing with was marvellous he got a different week and better flights his name was Martin his no is 1918 so thank you Martin.

3 days ago
Linda Rosewarne ,


SY180

SY180 Outstanding service and took time to understand my needs and resolved everything first time

3 days ago
Saeed,


Martin was very easy to work with…

Martin was very easy to work with certainly knows his job and very helpfull. Thank You Martin 1918

3 days ago
John Burns,


I could not have asked for better…

I could not have asked for better service from Kayden175. He absolutely called back exactly when he said and was very attentive to what we needed in our holiday, he searched the best possible price and delt with my booking in an extremely timely manner and was very polite and sincere making me feel he really was doing his best in wanting us to have the best time. Thank you Kayden very much Sharon sawford.

3 days ago
Sharon sawford,


Fantastic Customer Service MARTIN1918

This is the first time I have used this company. I was having difficulty finding the flight and hotel I wanted. Martin was extremely helpful, knowledgeable and polite and found me exactly what I was looking for and at a great price. You were also really patient while I considered the options. Thank you very much Martin - you are a gem! Best wishes, Simone

3 days ago
Simone Cummings,


MARTIN1918 assisted me in booking a…

MARTIN1918 assisted me in booking a holiday to Majorca, which i have been researching for sometime. He discussed my choice of flight and agreed that it was an exceptionally good choice and used figures to reinforce the value for money I am getting, he also discussed the pitfall of price increases. He explained thoroughly an increase in the cost of my accommodation, reviewed alternate locations but agreed that as per my personal research, despite the increase I am still receiving a cost effective holiday, which rates favorably on trip adviser. He highlighted benefits of the beautiful town of cala dor and already knew the hotel chosen has good reviews for food (important in choosing an all inclusive) and gave me further information about what the hotel has to offer for children. I found him efficient, informative, a good communicator and I didn't feel like i was in anyway being given the hard sell (which i strongly dislike when booking travel). It was a useful conversation, where he praised me for having done my homework and seemed genuinely pleased that he was able to assist in my decision making process. He was professional, courteous and gave me further information on the travel industry and nature of booking holiday, that I would not have other wise realised. I give him a five star rating and feel he deserves commending as an asset to holiday gems. He also managed to do all this, whilst maintaining a speedy efficient pace. I am not one for writing reviews but credit where it is due. Many Thanks Martin. Nicola Reid

4 days ago
Nicola Reid,


Prompt

Credit goes to Finn Cresty who helped us for the booking Prompt, satisfying & quick response from the booking staff. Holidaygems web site is very quick as well, and we could find lots of information on our destinations with ease

4 days ago
Dalpat Lad,


Wonderful customer service from Norma

This is my 1st time ive booked via holidaygems. I am very impressed by the way my booking was handled by Norma. She was so patient as we looked at a few options and it was no bother at all to her. Norma reassured us about the booking and called us back to check we got confirmation. What a lovely lady and she was a welcoming start to our holiday in a few days. I will have no hesitation to book again and to recommend. Thank you Bobbie Adams Our ref is NV198

4 days ago
Paige Adams,


Extremely helpful

Extremely helpful, i really appreciate the amount of time your agent spent in booking our holiday

4 days ago
Lynne wells ,


Very helpfull young lady

Very helpfull young lady. Got me the holiday i wanted .and was very courteous. I will be recommending sam to my friends.im looking to book another holiday for october i will certainly be calling sam ...x

4 days ago
Joanne Dawson,


Very Helpful!

Our adviser Martin1918 was very helpful and went out of his way to find the answers to all of our questions.

4 days ago
Jessie Emerton-Barnes,


Fantastic service

Fantastic service, very professional.

4 days ago
Paul Wadhams ,


Sam214

Sam was very helpful in helping us find the correct holiday for us, she was extremely polite and made our experience with holiday gems very good.

4 days ago
Dawn,


Booking Enquiry in Relation to Cancun Holiday Price on Web Site

Called to enquire about a great holiday price for Cancun which we saw on Holiday Gems website. Spoke to Finn (FINN104). She was very helpful and answered my questions in an extremely courteous and professional manner. That's extremely important, but Finn had that essential personal touch that makes these types of calls worthwhile and reassuring given that I'm calling from Scotland and Holiday gems are based in Manchester and this was our first time dealing with them. Made the booking at a great price for my wife and I and our son.

4 days ago
Tommy Hughes,


Thank Gem

Kind, very well spoken, polite. They did everything they possibly could to help us on our way to our favourite destination. In future I will be looking to book through Gem holidays. Very happy! Georgina96 you did a great job thank you

4 days ago
Kerry,


It was easy and hassle free booking a…

It was easy and hassle free booking a holiday with holidaygems. Sam214 was most helpful in keeping the cost as low as possible and giving you customer satisfaction.

4 days ago
Mr PAUL SHELLEY,


Cant fault the Customer Service

Very easy booking and acknowledgment received straight away, was concerned that final confirmation could take up to 72 hours, but rang the phone number and spoke to Yvonne13, who said she would ensure someone rang me the same day to confirm. Yvonne13 phoned back within the hour to confirm everything was booked and this was followed up with e-mail confirmation straight away. A first class service and would definitely recommend

4 days ago
carl,


Booked my first ever holiday abroad! Thanks Leah!

Booked my first ever holiday abroad with my friend this morning, we’ve been looking on so many different sites but couldn’t be more happy with the help we’ve received from holidays gems! Big thank you to Leah abbot 215 for phoning this afternoon and sorting out final arrangements! Incredibly helpful and friendly. Would happily book again!

4 days ago
Char Lee,


Great

Great to see the prices were a bit cheaper. Customer service was great Yvonne13 was fab, so helpful

5 days ago
Cally Turner,


LW180

Fantastic service

5 days ago
Lisa Wilson,


Martin 1918

Thoroughly professional service from martin. His enthusiasm and commitment shone through and secured us a great holiday from an alternative broker. A credit to the company. Thank you

5 days ago
Graham Tooze,


Kayden175 was very helpful and friendly…

Kayden175 was very helpful and friendly throughout the booking and kept me up to date with the confirmed booking via emails and phone calls. Highly recommend and a pleasure to talk too. Thank you so much!!

5 days ago
Jenna ,


Took the hassle away

I was starting to feel very lost with all the seemingly available holidays online that on further inspection weren’t actually available. Then there were dates, hotels, room type, flights etc etc and suddenly booking a summer holiday seemed a chore. I called Holiday Gems and got through to Kayden175 who immediately instilled confidence. Kayden went out of his way to reassure and to find the best possible holiday for us. He was polite, friendly and responsive. Nothing was too much trouble. Upon receipt of my paperwork I noticed an error and emailed Kayden. Within one minute he had called me and sorted it out. Great service, thank you.

5 days ago
Dawn Morgan,


Had a bit of an issue with the…

Had a bit of an issue with the accommodation.. but Martin1918 was very helpful.. very friendly and very efficient.. he kept me up to date and managed to sort everything 😃needs a pay rise

5 days ago
Gemma,


Excellent service fro martin

Excellent service fro martin Really helped me book our family holiday will ask for him personally next time also

5 days ago
Mark barr,


Georgina

Georgina organised and dealt with the booking professionally. she was prompt with emails and supported me to find the right place to go. great help thank you!

5 days ago
Jendrop,


The help I received from Martin was…excelent

The help I received from Martin was excellent

5 days ago
kevin williams,


Booked on line ,plus Follow up.

Booked on line, Holidaygems contacted me to sort out a query on the specific room we requested . Yvonne very professional in every way . Kyle Lowry.

5 days ago
Kyle Lowry,


Georgina was fab very efficient and…

Georgina was fab very efficient and made it all enjoyable

5 days ago
Maxine Brookbanks,


THANK YOU SAM214

Would like to thank SAM214 for being patient with me and getting me the holiday i choose, she did her upmost to get the holiday for the price i was happy with...thank you SAM

5 days ago
gill brown,


Great site,Yvonne13 was very good

Great site,Yvonne13 was very good, quick and simple, Yvonne kept us informed with phone calls and emails, can’t fault her.

5 days ago
Annette Reed,


SS1807

Couldn't have been more helpful and very friendly and professional too

5 days ago
Tony ,


Excellent customer service from…

Excellent customer service from Georgina 96, let her know my requirements for the holiday fulfilled every requirement flight times, dates and location. Excellent communication and completely faultless service. It's been a few years since I've had a foreign holiday and was a little lost where to start Georgina made the whole process effortless and at a great price many thanks ☺️☺️

5 days ago
Steven Cooper,


SAM214 Was very friendly & provided a…

SAM214 Was very friendly & provided a great service. Thankyou for your help Sam

5 days ago
Callam Harvey,


Kaydon

Kaydon, was extremely knowledgeable and amazingly helpful. Also made me chuckle which always helps. Brilliant to speak to a real human being who actually speaks plain English instead of jargon. Thank you again Kaydon for your help x

6 days ago
Warren Samsa,


212 keep up the good work

A lovely pleasant voice on the end of the phone, the lady was very informative with all the answers to my questions. I would not hesitate in using holiday gems again.

6 days ago
Michael Hibbert,


Martin1918

What a great company!! I booked a holiday for myself and my granddaughter however I had accidentally (stupidly) booked for June not August!! The team at HolidayGems, particularly Martin1918 were so helpful in rectifying my mistake. Martin managed to find an alternative hotel and flight for my desired dates and completely put my mind at ease. The customer service that I received was second to none, I have never used this company before to book holidays but I will definitely do so for future trips. Thanks you Martin and the rest of the team

6 days ago
Edward Louis,


212 Thanks for your help Emma couldn't do…

Thanks for your help Emma couldn't do enough for use thank you she tuck the time to explain where the hotel's where so we got the right one for us.

6 days ago
Liz Scott,


Reference SDJ180

Reference SDJ180 Have had great service from Stephen. He has answered all my queries and I am looking forward feeling confident to our holiday tomorrow. Thank you

6 days ago
Customer,


I will definitely be using Holiday Gems again

I was really impressed with Jane as she was extremely helpful/knowledgeable and was incredibly patient as I couldn’t decide on a hotel. Many thanks and I’ll definitely be using you again.

6 days ago
Jo Bosworth ,


Georgina96 was extremely helpful whilst…

Georgina96 was extremely helpful whilst arranging my holiday. Thank you

6 days ago
jim boland,


Lily 209

Lily 209 has been great help and provided really quick solution to our issue.”

7 days ago
Customer,


Holidaygems.co.uk - LILY 209

Highly recommended!!! It was my first time to book holidays with the company and from the straight forward booking to the very friendly and helpful advisor - LILY 209. I will certainly use your company again. Thank you very much!!!

7 days ago
Kacha.83,


I was very happy with the service I got…

I was very happy with the service I got booking this holiday. Jane even phoned the hotel to answer some questions I had.

7 days ago
Margaret ,


First time to book with your company

First time to book with your company, and I would highly recommend. From the straight forward booking , to the extremely & friendly advisor. I will certainly use your company again. Thank you xxx

7 days ago
Dawny Nyree,


Very helpful on the phone

Very helpful on the phone. They try and get you better deals and it days it takes 24 hours for email I had mine just before that. I would recommend them.

7 days ago
Miss JADE GIBBONS,


'212'

212, emma was so helpful even when admittedly getting agitated not due to emma but myself, I'm not good on the phone and get stressed so easily but emma knew exactly how to keep me calm and a smile on my face, so easy to deal with, thanks alot appreciate it!!

7 days ago
brien hawksworth,


Very fast and great and many thanks from Yvonne13

A few minutes after booking had a telephone call for confirmation

7 days ago
Zara,


Experience with SAM214 was excellent

Experience with SAM214 was excellent. She tried really hard to get the price I wanted to pay and was close enough. I will use Holiday Gems again and hope I get SAM214 when I call.

7 days ago
Wayne Clark,


a bit disappointed that the price went…

a bit disappointed that the price went up when we received our call but all in all still a very good price.

7 days ago
mark king,


Georgina is a real lady

I didn't know where to go in Tenerife or anything about it georgina96.was amazing I gave her a list of what I wanted and she helped me fulfil that list with knowledge and helpfulness most impressive

7 days ago
Jane Maniscalco,


Booked our family holiday through… holiday gems Stephen jones

Booked our family holiday through holiday gems with a lovely man Stephen Jones he got my family a really good deal and cheaper than any of the rival companies he was very honest and genuine it ended up 3 lots of my family booked through him as he was so easy to speak to and anything we threw his way he was happy to help in any way he could xx

8 days ago
Joanne Atkinson,


excellent 5 star

it was lovely speaking to emma she is a credit to the company so good at her job

8 days ago
Mr james tighe,


MARTIN1918

Excellent experience, Martin is extremely helpful and professional and made booking a very last minute holiday stress free. Would recommend this company to all

8 days ago
Sam Jackson,


Sam S was absolutely brilliant with our…

Sam S was absolutely brilliant with our holiday booking, finding us an alternative. She answered my queries and was very patient. She is a credit to your company.

8 days ago
Julie White,


Martin1918

Martin1918 Martin called to confirm my holiday booking, although initially advised my hotel was fully booked, he used various options to ensure my holiday was all booked as planned.

8 days ago
Brian Bastick,


Sam214

Sam214 Sam was very helpful and confident in her role

8 days ago
Theresa Smith,


I spoke to nadia she was very polite…

I spoke to nadia she was very polite and very helpful with booking my holiday thank you nadia I will use you again

8 days ago
Terry Ashurst ,


So helpful

Martin has been so helpful with our honeymoon, after booking online I realised we had picked a hotel in an area a bit too quiet for us, I had booked it late in the day so had to wait until Sunday to call up, but Martin called me first, and he then called me back when I had gotten home, he changed the hotel for us, but kept our brilliant flight times and even though it was a small amount extra we now have the hotel and area we wanted. We can now relax and enjoy our honeymoon. Thanks so much.

8 days ago
Emma Bramley,


Great and easy site to navigate

Great and easy site to navigate , informative and quick and easy to book , the only negative comments I have for the online booking is the baggage allowance was unclear but this was all clarified and sorted when I received my call from Agent 210 Jane who was able to explain and offer alternatives if needed . Although I’m yet to go on holiday so unable to comment on much else the booking process and service provided has been simple and pleasant

8 days ago
Jayne Chappell,


Georgina96 was a fabulous help and…

Georgina96 was a fabulous help and sorted my holiday booking for me , really nice and polite lady

8 days ago
jeanette taylor,


Fantastic

Fantastic support Price was the best quote we got Would definitely recommend

8 days ago
Dean,


Excellent service from Booker

Excellent service from Booker , got me the best deal possible for dates I wanted

8 days ago
Jonathan,


Excellent assistance online received

Excellent assistance online received

8 days ago
Mr Ian Turner,


Gereldine is SUPERSTAR....

Gereldine is SUPERSTAR.... Thank you so much for your help... Davie G and family.

8 days ago
David Green,


Very helpful and patient - Ref AF180

Ref - AF180 Steven was very helpful. My friend and I had no idea where we wanted to go and Steven helped narrow down the search and sort out the flights all within the budget we had, over several phone calls. He was patient and polite and very informative. I would be happy to book another holiday with Steven in the future.

8 days ago
A Frisoli,


Perfect booking

This is my 3rd time using holiday gems and the service from staff is always impeccable, I spoke to Emma jackson 212 who was so patient and professional a total pro at her job, so helpful she booked exactly what i wanted, thanks so much, i can now sit back and look forward to our holiday, thanks Emma

9 days ago
Christine liverpool,


The lady who took my call today was…

The lady who took my call today was called Emma, she was very helpful and patient with me. She was very thorough and every question I asked she answered and put my mind at ease. I have not used this company before, I usually book with Love Holidays, I am very happy with the service I received today and will definitely be passing this positive opinion on to others. Thank you

9 days ago
Anne Calder,


World class customer service with a smile

We were booking for our one year wedding anniversary and Martin truly went the extra mile helping us to get the very best package with our holiday booking. I received a fabulous customer service and will definitely be booking with the company again. Thank you Martin. (MARTIN1918)

9 days ago
Paul Jones,


Great service yet again

Great service yet again. Emma (212) was very helpful and honest and didn't push me into buying anything untill me and my sister were sure it was the holiday we wanted!

9 days ago
Siobhan Mahon,


Brill Holiday - thanks to Holiday Gems

Booked with holiday gems in April now rebooked again as we had an amazing time. No problems and everything was very well organised and prompt. Booked on phone this time and Spoke to SAM214. Sam was amazing and so helpful.

9 days ago
leesa halton,