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Sales Team
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 21.00 hrs
09.00 to 20:30 hrs
09.00 to 17.30 hrs
10.00 to 18:00 hrs
10.00 to 18.00 hrs
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Customer Service
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 17.00 hrs
09.00 to 17.00 hrs
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Call: 0330 124 0424

Trustpilot Reviews

Browse through our detailed reviews to see what some of our valued and repeat customers had to say.

Finn (FINN104) was excellent

Finn (FINN104) was excellent! She was very helpful and happy to look at several options until we found our ideal getaway. I’d almost given up on a holiday this year after being let down by OnTheBeach, LoveHolidays and Teletext Holidays. Glad to say that HolidayGems came through! I’d have rated 5* if not for the fact that the advertised price went up by £500+ when I called to make the booking (but Finn explained that the pricing is not live). Thank you Finn/Holiday Gems!

Today
Claudia Hunt,


Finn was really helpful and very…

Finn was really helpful and very professional it was a pleasure talking to her and getting my holiday all booked thanks again Finn 104

Today
Isabel Aspin,


Very helpful FINN104

FINN104. Very helpful. Great to talk to. Highly recommended

Today
James Zergi,


FINN104 was a pleasure to book my…

FINN104 was a pleasure to book my holiday with, so knowledgeable about the place i booked (Thailand) Finn helped so much with my booking and gave me lots of information about the place i booked also. Finn was polite and professional and very good at her job. Also atating any questions you have however big or small contact and she will do her best to help with. Will definitely ask for finn104 again to book with, Holidaygems Finn is a credit to your company. A very happy customer Thankyou Finn Gresty Finn104

Yesterday
Leann Reynolds-Wilkinson,


Great service

Great service. Finn 104 was superb in sorting it out friendly and polite .no fuss..

Yesterday
Jackie Ransley,


first time booking a holiday myself

I’ve never booked a holiday before I normally let me boyfriend do all the hard work! But KAYDEN175 made my booking so easy, he is an absolute credit to your company, even with the awful dad joke ahaha! the hotel ended up being a bit more but I read previous reviews of this company and I kind of expected it to go up, pleased it’s not a lot more though, he also found me one for the same price but a better location! I was a bit worried when first booking with this company as I’ve never used them before but I’m very happy with the service. Me and my mom are very exited for our holiday now, thankyou ☺️☺️

Yesterday
Arian Shortt,


Hoilday booked with great customer services from sam214

I managed to book a holiday within the space of 3 hours I spoke to sam214 Who helped me with my booking from airport to hotel She was helpful and gave me plenty of details about it We communicate via email to begin with But having a conversation with sam214 I decided to book it I personally like to speak to people just incase I have questions Sam ask me questions and gave me answers all that I needed to hear Thank you for all the help info and professional manner you gave me

Yesterday
Tibby Scarry,


Phone conversation with SAM214

Received phone call from Sam Seymour ( SAM214). Regarding a holiday i had booked and paid for. Sam was very apologetic and explained everything clearly and was very friendly and polite. Everything was sorted within a few minutes. However i disagree that Holiday Gems can Advertise a holiday which you pay for in full and then come back 3 days later advising that the price had gone up. Be it the Airline or the Hotel who changed the price i think that after the holiday is paid for in full it should be honoured. The Airline/Hotel should be made to accept this

Yesterday
David Maddocks,


Steven was very knowledgable and…

Steven was very knowledgable and patient with me. He searched for the best deal for me. I called with one holiday in mind but he was able to offer alternatives and I do believe he offered the best option. Steven knew about flight prices and again offered alternatives. I was impressed with his knowledge of your industry and his professionalism. Will certainly come back to Holiday gems in the future.

Yesterday
Jackie Riggall,


this is the first time we have had any…

this is the first time we have had any contact with holidaygems and our consultant 212 our first impressions are that she was courteous , friendly, knowledgable and we are vastly impressed with her I hope that our holiday goes smoothly and is as impressive as she has led us to believe

Yesterday
H J Postle,


Truly outstanding customer service

Truly outstanding customer service. Full of patience, dedication and passion. Thank you for all your help in finding our holiday. The world needs more people like you Martin1918.

2 days ago
C Thomson ,


MARTIN1918 was extremely helpful and…

MARTIN1918 was extremely helpful and polite today helping me book my holiday!

2 days ago
Jodie Ashworth,


Jaden was very helpful and ironed out a…

Jaden was very helpful and ironed out a couple of probems so i was able to book my holiday.

2 days ago
Vicky Bloxam,


Martin

Hi. Martin was very polite friendly and helpful He was able to find us the holiday and resort we wanted Thank you again Martin for all you help Gillian Ashworth

2 days ago
Ian Ashworth,


Excellent choice for holiday

Very good service lily 209 was very helpful and knowledgeable will definitely tell other people to use there excellent service sorted our flight problem with no hitches

2 days ago
Warren Yeadon,


GM180

Thanks Steven for a great holiday experience and easy booking . Brilliant. phone you soon for our next holiday

2 days ago
Dode Moran,


Well done Holiday Gems

Was wary of booking with Holiday Gems, having read some bad reviews, but decided I would give them a chance and call them and get everything sorted over the phone. I spoke to Yvonne (Yvonne13) and she quickly put my mind at rest. Rather than keeping me hanging on the phone, she called me back with all prices and options. Although the price was slightly more than the Internet price, the airline charged a lot for baggage which wasn't included in the Internet price, and I knew exactly what I had to pay as it was a live price. The booking process was painless and simple, and I got the holiday I wanted, still at a better price than anyone else could give me. All my documents were with me in just 24 hours. Just a shame they don't do car hire. Now can't wait to go!

2 days ago
Matthew Tierney-Hewson,


Absolutely amazing company

Absolutely amazing company. The staff really went above and beyond to help me re book a holiday, after being let down by another holiday company 2 wks before our departure date. + School holidays was a bit of a nightmare!! I was very surprised at the cost being so low also! A special thank you to Jane, Sophie and Grace who are now probably relieved I won't be calling them back for a while 😄 We will. Definitely be using you in the future thanks again!!

2 days ago
Jade Davies,


MARTIN1918

While we weren't happy that we couldn't get the hotel at the price it was advertised on the website, Martin was very helpful and found us another supplier very quickly so that we could still visit the hotel we had chosen. I did cost us over £120 more than we expected after booking everything the night before online though so this was disappointing. Martin booked everything for us with the new supplier and kept us informed throughout the process, so the four star rating is for Martin and not the booking company.

2 days ago
Sheena Howells,


Julie was well spoken very friendly…

Julie was well spoken very friendly clear information given everything was explained to me I would use holiday gems again

2 days ago
Beverley Miles,


Kayden

We spoke to kayden on the phone and he was very pleasant and helpful.

2 days ago
Rebecca Rose,


Yvonne 13

Booking with Yvonne was so easy. She was very helpful and obviously knows her job inside out. Thanks for all your help with booking our Christmas holiday.

3 days ago
Lindy Steele,


I am very happy to choose my holiday…l

I am very happy to choose my holiday with holiday gem my decision was purely because of agent 152 julie who was very pleasant to talk to and julie explained very clearly to me from beginning to the finish which made the decision to book this is my first experience with holidaygem if all goes well you will certainly hear from me as i am going to travel a lot.No dought i have booked this holiday because of julie please thank julie for me

3 days ago
Shehraz,


MARTIN1918

MARTIN1918 was excellent at booking my holiday today, explained everything I needed to know and very quick at returning his call to confirm that everything had gone through smoothly!! I would recommend holiday gems to my family and friends and I look forward to book with you again in the near future.

3 days ago
Leri Williams,


Best customer service ever!

Best customer service ever!! I had no problems calling and booking, calls & questions were answered quickly & honestly.. Martin, the guy who I spoke to was very polite, & very helpful in booking my holiday & I would recommend HOLIDAY GEMS, to everybody, experienced travelers & even none experienced travelers, calls were clear, no language barriers and honest information were given.. Happy days..

3 days ago
Sinead Yipp,


Good service

@ FINN104 was Very eager to help, kind and informative.

3 days ago
Nora Ize Lite,


I found the device I got today was very…

I found the device I got today was very helpful and the person I spoke to was very pleasant her name was Yvonne 13

3 days ago
Lorraine Girt,


Yvonne13

Thanks again Yvonne13 to help add more people on to our holiday !

4 days ago
c evans,


Thanks Yvonne13 for helping in getting…

Thanks Yvonne13 for helping in getting my son away very last minute and helping us find the best deal going at such short notice

4 days ago
kiren bradshaw,


Kayden 175 was helpful and…

Kayden 175 was helpful and knowledgeable and was a pleasure to speak too. I wound have not hesitation in recommending your company and Kayden personally

4 days ago
Lynn Hall,


FINN104

FINN104 Very quick to call back even after hours, had an issue with the payment, Finn stayed on the phone to make sure everything was sorted.

4 days ago
Mr Saleem,


excellent customer care

excellent customer care, Agent 212 was extremely friendly and honest.

4 days ago
Mr Aqeel Ahmed Malik,


Superb service from Martin1918

I am so, so pleased with the level of service Martin1918 delivered today whilst trying to find a holiday within my budget. He didn't grumble or tire once as he scoured the web looking for a killer deal that fitted my families needs. I will definitely use and recommend Holiday gems in the future!!!

4 days ago
Nicki ,


FINN104

FINN104 was such a great help getting a break sorted for my husbands birthday. Very polite and offered great advice on areas to visit in Prague. 😁

4 days ago
Amy Stainforth,


Agent 205 Jane Walton,really helpful…

Agent 205 Jane Walton,really helpful and very efficient.Couldn't have been more helpful. WOULD recommend very strongly

4 days ago
CustomerPeter STEVENS,


Finn has been an absolute star in…

Finn has been an absolute star in helping me get my holiday booked thank you so much for your efficient and friendly service

4 days ago
Lesley Mattimoe,


Great service good advice

Great service good advice from Julie agent 152

4 days ago
Julie Hill,


I was called by Julie 152 who talked me…

I was called by Julie 152 who talked me through my booking. I was extremely pleased with her handling of my booking and her professionalism.

4 days ago
Marion Bonner,


Really do appreciate all the help…

Really do appreciate all the help Martin provided me with and the time he took to find my holiday. I am happy with the service he provided me.

5 days ago
Storme Young,


MA180

Great experience with Stephen, travelled with a group of 9 and found me the best deal. Thanks again.

5 days ago
Mushira Abubakar,


Yvonne13 was a great help at the…

Yvonne13 was a great help at the weekend sorting our annual family holiday thank you

5 days ago
c evans,


Yvonne 13

Yvonne 13 excellent service very helpful and polite could not do enough for us thanks very much we will be back Edwin rice

5 days ago
e rice,


Spoke to Nadia who was very helpful and…

Spoke to Nadia who was very helpful and polite. The only problem was the frozen screen but that was not her fault. Very straight forward and very easy to book

5 days ago
Mrs Linda Bienias,


I have booked my second holiday with…

I have booked my second holiday with Holidaygems. I am satisfied with their prices, the travel agent Emma (ref.number 212) was extremely helpful during our telephone conversation.

5 days ago
Eva Szavko,


Excellent service

Lindsey/ 208 was very helpful in giving me all the info needed, explained all the details and the next steps which will happen after the booking. I am very happy of her service because she's very good in what she's doing. I would definitely book my holiday with her other time.

5 days ago
Viorica Mercea,


Really easy experience by a very…

Really easy experience by a very competent adviser . Will definitely use again

5 days ago
Rose Tooly, Bedfordshire.,


extremely happy

Martin was really helpful keeping us up to date all the time and getting us the best deal he could for our honeymoon which we were extremely happy with thank you Martin🍻🍻

5 days ago
CollectPlus Customer,


Kayden 175

First class service provided by Kayden 175. extremely knowledgable and looking to get the best deal all round. On top of the excellent service, a pleasure to deal with .. excellent all round .. thank you !

5 days ago
Sue jergic,


Great costumer service!!

Lindsey was extremely helpful, offering different solutions to ensure we chose the right holiday for us!! She was friendly and easy to talk to and I am happy to give her great feedback for the service received. We are very much looking forward to our holiday!!!

6 days ago
Peter Banthorpe,


LINDSEY/208 was very helpful and…

LINDSEY/208 was very helpful and friendly and made booking the holiday an easy experience. Thank you.

6 days ago
Emma Harkin,


I was happy with the excellent service…

I was happy with the excellent service when booking my holiday over the phone

6 days ago
Mrs Fox,


Very efficient guy Martin1918

Very efficient guy Martin1918 , explained everything and looking forward to our holiday , a great help and great service

7 days ago
Michael Wheatley,


Holiday booking with Finn Gresty

I found Finn to be very helpful and is a very good customer service agent

7 days ago
Penny Melone,


Very helpful and professional

Very helpful and professional, explained everything and took time to advise on all the booking requirements. Excellent telephone manner and friendly. We will be more than happy to use the service again and recommend to friends. Kayden175. Excellent.

7 days ago
Philip Dunnill,


Martin was extremely helpful and helped…

Martin was extremely helpful and helped us find the right accommodation. Would recommend

7 days ago
MRS J MULLAN,


Finn was great

Finn was great! So helpful in finding me a holiday that met all the criteria I asked for. Will definitely be booking again. Thank you

7 days ago
Nicola Hardwick,


Big thanks to Chloe in the after sales…

Big thanks to Chloe in the after sales department for sorting out my transfer to the airport while I was on holiday in Malta. As for holiday gems fantastic would recommend and will definitely use them again

7 days ago
David Lynch,


Booked today and what a great experience

Booked today and what a great experience ..Lindsey/208 made it easy and not stressful Explained everything more then once and did not rush me which was nice

7 days ago
Ameecha Sharp,


thanks for sorting our perfect holiday…

thanks for sorting our perfect holiday Yvonne, great customer service

7 days ago
Isabel Dutton-Woodford,


Can't thank Emma Jackson enough from…

Can't thank Emma Jackson enough from holiday gems for sorting out our last minute holiday. She was absolutely brilliant thanks again from Alison and Jay

8 days ago
customer,


Really helpful thank you

Jane was really helpful and helped us find a holiday within our budget. The hotel I originally chose wasn’t available after booking but Jane sent me various options to choose from. Very friendly and helpful, thank you. Agent 210.

8 days ago
Connie Jennings,


Mr Martin kavangh

Second time this lovely man has booked for us he is a credit to company Martin1918

8 days ago
Leigh Thompson,


very pleasant and helpful young…

very pleasant and helpful young lady,dealt with me very professionally thank you yvonne 13

8 days ago
Mrs Julie Colleen Matthews,


Good prices and really good staff.

RE LINDSAY 208 Excellent service today from Lindsay. This is the third time we have used Holiday Gems and just like before the service is excellent. Which is why we keep coming back to them. Each holiday we have been on with them runs smoothly without any problems. Up to now so keep up the good work Holiday Gems. The staff member who helped us this time and others was Lindsay 208

8 days ago
Mr Nigel Cooper,


Was assisted by FIN104

Was assisted by FIN104 , she was extremely helpful and efficient and made the whole process easy . First class service I give her 5 stars.

8 days ago
Linda Dawson,


Hi I was helped by a man called Martin…

Hi I was helped by a man called Martin kavangan (MARTIN1918) I was trying too book a holiday and I was struggling with the web site . So I rang holiday gens and Martin helped me out . He made it so much more easier and stress free too . He gave loads information on the holiday and info on the hotel too . And I can’t wait too go in October . I will definitely recommend holiday gems too family and friends and recommend Martin too . So thank you again . Tina parsloe

9 days ago
Tina parsloe,


first class martin1918

first class phoned up tonight to book holiday for 29th aug. 19 spoke to martain1918 who sorted everything out within 15 minutes got last seat on plane very happy customer will be using again and highly recommend to friends and family..

9 days ago
alan,


Fantastic offer

Fantastic offer, from gem holidays will shop with them again. Nadia was very friendly on the phone.

9 days ago
Laura ,


Great experience with booking my trip…

Great experience with booking my trip and thanks go to SAM214 who could not have been more helpful. Many thanks and hopefully shall use you in the future.

9 days ago
John Finch,


Yvonne13 our travel adviser was very…

Yvonne13 our travel adviser was very efficient and helpful, polite and professional. I'm now looking forward to my hols without any worries or problems

9 days ago
Denise Kilgariff,


I would like to thank you to Martin he…

I would like to thank you to Martin he has helped me to book our holiday and thank u for explaining everything to me and what to do next

9 days ago
Amanda Glendinning,


SAM214

Sam was amazing and helped me out massively! This is really appreciated.

9 days ago
Mr Hooley,


Booking

Called to say the price had gone up but still happy to proceed Thankyou Linsey

9 days ago
James,


Agent 210 Jane Walton

Agent 210 Jane Walton, YOU ARE AMAZING. So I booked a holiday originally with On the beach, who then decided to tell me my flights were double booked, 4 days before I fly!!! Then I came across holiday gems, booked on a whim, then found out the hotel was fully booked, again I couldn't belive my luck. Next I find out someone called Jane agent (210) was on my holiday package. We spent ages on the phone with a small budget of £500 in August last minute!! She searched numerous flights hotels, everything and pulled it out the bag! I now fly on Tuesday and my god I cannot wait, if I could take Jane I would for all her hard work! I believe that people behind the phone don't get enough credit they deserve! This lady really needs recognising so whoever is the boss or manager of this lady give her wine a rise or employee of the month! Thanks again! Jess.

9 days ago
Jessica Cassidy,


Amazing service by Yvonne 13 she…

Amazing service by Yvonne 13 she managed to get me an Amazing deal I will defo recommend Holiday Gems to my freinds

10 days ago
Wendy Minshull Was Hunt,


Helpful response

Yvonne was very helpful in sorting out a hitch with the hotel following an online booking, she had clearly done a great deal of research to ensure we were accommodated at our preferred destination.

10 days ago
KJS,


Life saver KAYDEN175

Shout out to the best life save out there KAYDEN175 He’s been really really helpful today and able to find me a great deal and he honestly used his great time to make me happy. Thanks a lot

10 days ago
Sufiyan gour,


Just booked our holiday with sam214 she…

Just booked our holiday with sam214 she had everything sorted with in minutes fantastic service thanks sam

10 days ago
Michelle Lovatt,


Yvonne13 was very helpful.

Yvonne13 was very helpful changing the board basis to a bed and breakfast apartment at the place we wanted to stay at. Thanks Yvonne13.

10 days ago
Stephen Ryan,


Kayden175

KAYDEN175 and Jeananne both helped me massively with trying to find me the best deal for a holiday! Kayden was so so helpful and looked for all the best deals for me, great company to use! Have used HolidayGems before and I will do again! Another great job! Thanks again Kayden!

10 days ago
Mrs angela hall,


Sam214

This is the second time we have used this holiday company, very satisfied with all aspects. The after care is excellent, only yesterday we spoke to a lady called Sam, nothing was to much trouble for her, would recommend this company to all.

10 days ago
Julie Froggatt,


Martin1918 very helpful

Martin1918 very helpful, very friendly and explained everything . Thank you

10 days ago
Kerry Slater,


Martin was excellent within a 20 minute…

Martin was excellent within a 20 minute call everything was all sorted after wanting to change the hotel originally booked the change was no issue at all. great service will definitely book again via Holiday Gems. Great price also. Martin1918

10 days ago
CollectPlus Customer,


Julie was really helpful in booking my…

Julie was really helpful in booking my family holiday :)

10 days ago
Elle-Louise Tucker,


Excellent service LINDSEY/208 was very…

Excellent service LINDSEY/208 was very helpful and id recommend her to anyone wanting to book a holiday THANKS LYNSEY ☺️

10 days ago
Helen Taylor,


Brilliant customer service!

I cannot recommend holiday gems enough and will not hesitate in using them for all my future travel needs, I decided to call them as I was struggling getting a booking for a short notice holiday as all flights were fully booked for the dates I needed and I was on a budget too which made it near impossible, I called HG and was helped by KAYDEN 175 who made me the perfect package holiday up for my budget and gave me helpful advice about where I was staying, he was very helpful, patient and very knowledgable and I have to say I was pleasantly surprised that he wasn’t pushy either the customer service he provided was excellent and I will definitely be using Holiday Gems again!

11 days ago
Mrs Debbie Mottram,


Feedback for Yvonne 13

Yvonne 13 was very helpful when I called she phoned me straight back. She didn’t rush just took her time to make sure the flight,Accommodation,Transfers and Cases were all booked. We’ve got our 8kg hand luggage each and paid for 2x20kg hold luggage Thank you Just waiting for email and documents in the post

11 days ago
Deborah Gibbs,


Excellent and friendly service

Very friendly lady Lindsay 208 phoned me to make sure my holiday details were correct and to make sure I was happy with my booking.

11 days ago
Catherine Izatt,


Thanks

Bit of a price jump from web site to booking however Sam was extremely helpful, not her fault, she did everything really well and had some additional suggestions so thanks to her

11 days ago
Kathleen Mackenzie,


second time using them and there…

second time using them and there helpfulness is far greater than some of the others . definitely my go webpage for holidays now. I forgot to add a special thanks to yvonne13 who helped me even ringing me back a few times to make sure all was sorted thank you yvonne

11 days ago
K E Simmons,


extremely helpful in booking…

extremely helpful in booking alternative holiday due to problems with flight availability. Extremely patient in trying to fit in around work dates and our anniversary. Would highly recommend this company and the advisor and would use again on future bookings - thanks very much PS180

11 days ago
Jane,


Really helpful with organising and…

Really helpful with organising and explaining the booking to me. Polite and friendly service (ref 212).

11 days ago
Caroline Walsh,


I have just booked a holiday with…

I have just booked a holiday with Holidayjems for my birthday and I got a fabulous deal.I received exceptional customer service from Agent 152, who was really lovely, helpful and extremely knowledgeable. I will use Holidaygems again and recommend to my family, friends and work colleagues. Thank you again Agent 152.

11 days ago
Elizabeth,


Super efficient and friendly staff

Great service Yvonne13

11 days ago
Jude R,


Helpful

Helpful. honest, friendly

12 days ago
Clare Foreman,


Thanks to Julie (agent 152) we got the…

Thanks to Julie (agent 152) we got the holiday we were looking for at a great price. This is the second time we've used Holidaygems as they continually put us first in trying to get the best deal. Thanks Julie

12 days ago
Tennyson Towers,


Martin1918 dealt with my holiday

Martin1918 dealt with my holiday. Great customer service and did well with the budget I had. The only reason I have given this experience 4 stars is because it is not clear that when you book the holiday the room you book may not actually be available. This was disappointing and I had to pay an extra £20 on top of what I thought I'd paid for.

12 days ago
Danielle Marie,


5 star

Martin1948 was very friendly and helpful with all my questions and issues.

12 days ago
Laszlo Gegeny,


Very helpful and friendly on the phone

Very helpful and friendly on the phone

12 days ago
Amanda Delaney,


Martin1918

Martin tried to get my holiday at the cheapest price possible, which he did, Martin was very helpful, gave me call backs and advised on all aspects of my holiday

12 days ago
Sharron Chadwick ,