Sign up to our email and be the first to see exclusive discounts and offers!
Sales Team
Bank Holiday
09.00 to 21.00 hrs
09.00 to 20:30 hrs
09.00 to 17.30 hrs
10.00 to 18:00 hrs
10.00 to 18.00 hrs
Customer Service
Bank Holiday
09.00 to 17.00 hrs
09.00 to 17.00 hrs
Call: 0330 124 0424

Trustpilot Reviews

Browse through our detailed reviews to see what some of our valued and repeat customers had to say.

paul was really helpful

paul was really helpful. struggled as my computer crashed but he found me a cheaper deal

Rachel Adams,

Due to UK Government C19 current flight…

Due to UK Government C19 current flight restrictions to EMEA countries and EA travels rules imposed upon UK citizens (June 2021), our party of 6 adults have for the 3rd time moved our holiday to later in 2021 (October) hoping that we can then travel. HolidayGems (John and Paul) have very helpful and made these changes without issue. Thank you

mark burse,

Great service from 'LILY 209 most…

Great service from 'LILY 209 most helpful

2 days ago

Stephen Jones has been brilliant!

Stephen Jones has been brilliant!! I have lost count of the times I have had to speak or email him with changes or questions these last few months and he has been so helpful and patient with me! Wouldn’t hesitate to book another trip through him.

2 days ago
Lucy Gatens,

Spoke to a travel consultant called Paul…

Spoke to a travel consultant called Paul who was excellent

2 days ago
Patrick Walsh,

Geraldine made the booking and…

Geraldine made the booking and completed my booking and made sure the dates I wanted was booked for me.

3 days ago
Frazer King,

Customer service cannot be beaten!

I've booked a few times with HolidayGems because of their fantastic customer service, especially during the pandemic regarding refunds etc. Today I've booked a holiday for next summer and Geraldine who I dealt with was absolutely fantastic. She listened to what I wanted and spent the afternoon chasing flights to ensure we got the best price. I'd definitely recommend HolidayGems and Geraldine in particular as it really took the hassle out of booking a holiday - phone them and let them know what you're looking for and kick back and relax until they call you back with the perfect holiday.

3 days ago
Kirsty Evans,

Was getting concerned regards our…

Was getting concerned regards our holiday not knowing if we were going but didn't need to be as had a message today to contact Holiday Gems, contacted them and spoke to a lovely guy called Paul who rearranged our holiday for next year with no issues at all, really good at his job,very polite and really friendly,, brilliant customer service, thank Holiday Gems 😊👍

3 days ago
S Burrows,

Friendly Helpful Advisor

Paul (PWTINV1) at HolidayGems was really great. Very friendly and helpful. He made the booking process straightforward and put us right with seating options on the aeroplane. Thanks Paul.

3 days ago
Ian Whitehead ,

Jordan was most helpful

Jordan was most helpful, and gave me some great advice. He is clearly very knowledgeable and experienced at his job. Great experience so far.. let’s hope Boris allows our holiday to go ahead as planned. Thank you Lucy

4 days ago
Lucy Mulligan,

Great customer service

In the midst of all the stress trying to amend our booking, Jordan (JM138) helped us through the entire process, showing professional customer service skills. He is a great asset to the HolidayGems team.

4 days ago
George Hutchison,

Stephen was very patient and…

Stephen was very patient and understanding as when he phoned it was a really difficult time for me.Hours before his phone-call I had been informed of my father passing away.Having already explained my options for my cancelled holiday he said he would pop everything in an email.After sending me different hotel and date options I finally decided on one which I was happy with and he swiftly sorted it out so I could put that behind me and deal with other important issues.At no time did he try to talk me into anything or make me feel like I was under pressure which I really appreciated.. his ref- SJ180

4 days ago
Gwen Connett,


Paul was extremely helpful in rearranging my holiday booking, couldn't have done any more for me

4 days ago

i booked a holiday to spain when Spain…

i booked a holiday to spain when Spain was a green , Paul Warrington ,the gentleman i spoke to confirmed that if the holiday was cancelled that the hotel would be no issue but Ryan air flights probably would not refund unless the flights were cancelled by them This was made very clear and i accepted the terms. unfortunatly, Spain then went back to Amber and before i rang the travel agent to say i couldnt go they rang me (very efficient) and asked what we wanted to do . With the help of Holidaygems I have moved the flights and the holiday to september and hope we may be able to go then. I have been extremely pleased with the clear information i was given , the fact that holiday Gems contacted me about what i wanted to do when spain went amber and the assisitance they gave in rebooking replacement dates. Holiday gems have been so helpful i would not hesitate to recommend them to everyone. I would not normally bother with writing a review on things but honestly feel that Paul from Holiday gems went well beyond my expectations of service and therefore here i am typing away.

4 days ago
Mr barry brook,

It was lovely to speak to lily 209…

It was lovely to speak to lily 209 yesterday she got everything sorted for my holiday for me very polite and well mannered thank you lily

4 days ago
Alison wilson,

Stephen Jones was extremely helpful…

Stephen Jones was extremely helpful today, and did everything possible to help me with my holiday. Highly recommended him, first class.

5 days ago

Paul Warrington booked my original…

Paul Warrington booked my original booking and due to covid helped me again deferring holiday. Very polite and helpful. A good asset to your company!

5 days ago
Tina Gregson,

Supportive, helpful, knowledgeable and calm

Sam Called me today in relation to changing my booking, I have been in despair about my up coming holiday and unsure and worried about what and not what to do. After speaking with Sam who was so polite and helpful she has put me at ease and installed confidence in proceeding with the next steps. Thank you so much Sam for your help, support, calmness and knowledgeable information. Regards Sarah

5 days ago
Sarah Pearce,

Holiday Gems

Booked a holiday for our 25th wedding anniversary at the Grand Palladium in Ibiza through Paul Warrington at Holiday Gems. The service was excellent and they had the best prices. Can't wait to go now

5 days ago
Paul Smith,

Great service easy to book Emma who…

Great service easy to book Emma who rang to confirm booking was very helpful roll on next year covid free hopefully

5 days ago
Elaine Harrison,

Amended holiday

Very helpful. Amemded my holiday from Iceland December 2021 to Disney land Paris and added my young children to the booking. Very helpful quick painless process. Also it didn't cost too much extra on top of what I've already paid so not too bad at all.

5 days ago
Lester Hales,

Once again brilliant service by Paul…

Once again brilliant service by Paul Warrington. A credit to the company helpful, informative, chatty, and very knowledgeable.

5 days ago
Maggie Haycox,

Very easy to book a holiday and was a…

Very easy to book a holiday and was a great price saved £1,000 compared to the most common holiday site- not naming the Company! Will definitely be booking here again. Thank you HolidayGems

5 days ago
Sarah newcombe,

Re-Book holiday

Having to Re-Book holiday for the second time, SAM helped me with the re-book very helpful lady gave me prices on dates I asked for and kept phoning me back when I asked, I have now re-booked my holiday for 2022 hopefully third time lucky, Sam was great.

6 days ago
Maria Brooke,


Jordan was Very helpful in getting my booking sorted for me he was very professional throughout.

6 days ago

Excellent service From Jordan

Excellent service From Jordan He was really helpful looked for the best deal for me. Thank you JORDAN OR JM138

6 days ago
Deborah Davies ,

Jordan was very helpful and kind

Jordan was very helpful and kind

6 days ago

Jordan has been so helpful

Jordan has been so helpful, keeping me updated, and constantly chasing the right people to get my holiday rebooked to next year. Thanks to Finn also who equally helped us Lets hope this will finally happen!!

6 days ago

Brilliant service went above and beyond…

Brilliant service went above and beyond Stephen

7 days ago
Graeme Atkinson,

Paul Warrington A****

Paul was extremely helpful and actually lives near me.. which fell into conversation. He was clear, concise and gave me the facts with ease. Thank you x

7 days ago
Rosie Barnes,

Great Experience!

Advisor STEPHEN- AJ180- was absolutely brilliant! He got me the holiday that I wanted and went that ‘extra mile’ with his politeness & experience. I would definitely recommend Holiday Gems. Thank you

7 days ago
andrea jones ORDER ID,

Great Service from Paul,he has booked…

Great Service from Paul,he has booked our holiday with ease.He is a credit to HolidayGems.( PWTINV1)

7 days ago
Ash Ozturk,

All good

All good. Changed my current holiday to next year at no extra cost or any fuss. Paul was pleasant and polite and sorted out the amendment without any inconvenience to myself. VERY PLEASED WITH THE OUTCOME. WELL DONE HOLIDAY GEMS.

8 days ago
Paul Wadhams ,

Great holiday company very helpful

Great holiday company very helpful

10 days ago
Michelle Whitehead,

Very very good

Holiday gems are the better travel company’s I have used. This time all is good. Phoned on Tuesday 08.06.21 to say I would like to change my holiday to a later date. Great told me somebody would call in the near future. Wednesday 09.06 I was called by ema 212. She took over me request and came back to me in around 30.40 min. Ema had moved my holiday dates to suit my request. I looked at the email in more detail when at home. I phoned next day to explain the items that needed changing. The person then put me in contact with ema again. The couple of items were then discussed and all was completed in a very good time. Ema was always bright and cheerful, it was a pleasure to have her on the other end of the phone as she sorted all the items. Cannot wait for hols to start. I have traveled to a lot of countries and I found holiday gems staff the best yet. Thank you Ema

11 days ago
Alan Saxby,

Sam was very helpful and polite about…

Sam was very helpful and polite about the changes and sorting our boarding passes out thank you Sam

11 days ago
linda wood,

Stephen was so kind and helpful

Stephen was so kind and helpful - he sorted everything out with minimal fuss - he called back when he said he would An excellent asset to the company Thank you Stephen Jones - SJ180

12 days ago

Paul rearranged my baggage needs from…

Paul rearranged my baggage needs from hand luggage to suitcase for my trip to Gibraltar in August.

13 days ago
gary derricott,

Lily was fantastic rebooking my holiday…

Lily was fantastic rebooking my holiday to turkey for later in the year. Efficient and very polite!!! Thank you very much Kirsty Morrison

13 days ago
Kirsty ,

After having to rebook and cancel several times …

After having to rebook and cancel holidays several times since spring 2020 we have now booked for October 2021 in the hope that alls well by then. We have booked via Holiday Gems and the agent was so helpful. She managed to find us exactly what we wanted finding a hotel, dates and good flight times within our budget, also taking into account our limited mobility and health situation.... Given the service experienced I will have no reservation in contacting Holiday Gems again when we next want to go away and have no issue recommending them to family and friends or anyone else. Thankyou agent 212

14 days ago


This is a very well deserved review for "LILY 209" Lily thank you so very much for your help and assistance today in sorting my upcoming 2022 holiday to Hurghada (EGYPT). I had a couple of questions that needed answers which stopped me booking direct on line. These you dealt with in a polite and professional manner leaving a 73 year old smiling. Thank you Lily once again for being there for me in a fun but professional way...Your company should be proud of the way that you portray them...

14 days ago
Maurice Fletcher,

I cant thank Stephen Jones enough for…

I cant thank Stephen Jones enough for all his help in rebooting my holiday and helping me with ryanair getting my flights unchecked in and explaining everything its been a pleasure to deal with him

14 days ago
Jane Bowler,


Booked my 2022 holiday with Jordan. Easy to talk to and funny. Will be booking again with him 5 stars

14 days ago
Chloe hirst ,

Paul Warrington - AMAZING AGAIN!

Once again, the best service from Paul Warrington of Holiday Gems! I really wouldnt book my holidays with anyone else now! Thanks Paul for amazing service and finding us the best possible holiday! You are a credit to Holiday Gems!

15 days ago
joanne Graham,

Geraldine roberts was very helpful went…

Geraldine roberts was very helpful went out her way to give me reinsurance and everything I need to know about my holiday thank you Geraldine roberts

16 days ago
kelly cohen,

Excellent service once more

Thank you once more for your service, going above and beyond what you would expect and especially at such a busy time to check our questions against the airline, hotel and trip advisor. This trip has been changed and rebooked many times now but Holiday Gems have provided helpful expert knowledge at every stage.

16 days ago
Andrew Whitting,

Hol Gems and Paul are our heroes

Holiday Gems and particularly Paul Warrington ( PWTINV1 ) have been absolute stars during the pandemic, our holiday has been adjusted, adapted and moved as cancellations and other effects have hit our plans. The latest being the cancellation of our return flight while we are mid-holiday; which has been handled quickly with little fuss on what I believe is Paul's day off.

17 days ago
Kevin Woods,

Excellent customer service

Customer Care representative had explained very well and given nice advised on my upcoming holiday queries.

17 days ago

Holiday gems is uk based and the team…

Holiday gems is uk based and the team although very linited due to covid are amazing the star of the team is paul PWTMC1 he needs a holiday on his company hes been a guardian angel to me and other travellers.

17 days ago
Andrew Peacher,

Sj180 Stephen

Thank you Stephen for help changing our holiday twice very professional nothing too much trouble thanks again

18 days ago

Spoke to a very helpful lady named Sam…

Spoke to a very helpful lady named Sam who took the time to help us find everything we needed. Very impressed with the service.

18 days ago
Kelly Jolliffe,

thanks to Sam for a fab service very…

thanks to Sam for a fab service very quick on getting back to us

19 days ago
Margaret ferguson ,

Stephen was really helpful and professional

Stephen was really helpful and professional in his quick contact to sort our concerns on gov change Top man Regards Nigel & Claire Leake

19 days ago
Claire Leake,

Geraldine was extremely helpful in…

Geraldine was extremely helpful in moving our holiday to next year. Thank you so much for your excellent customer service.

19 days ago
Matthew Ball,

During the last 12 months its been a…

During the last 12 months its been a nightmare experience for us and thousands more trying to get away on holiday, Jordan from Holiday gems was however extremely helpful on two occasions helping us sort our holiday. This is where the bar should be set when dealing with frustrated customers in these testing times. Thankyou Jordan.

19 days ago

flight problems

had problems with flights and paul sorted it all for us. he was very courteous polite and patient. thank you

19 days ago
Bev Wakefield,



19 days ago

Paul at Holiday Gems.....

Paul at Holiday Gems has been an absolute star throughout our booking especially during a rapidly changing travel climate with flight changes etc a common occurrence. A great asset to the company and provided a friendly, reassuring & professional service. Thank you.

19 days ago

Our holidays to Turkey was cancelled

Our holidays to Turkey was cancelled. Paul explained everything for me and we find the option which suits us.Its very polite and helpful person.We booking holidays through that company many years and they never disappointed us.Our next holiday will be definitely through this company. Thanks alot.

20 days ago
Ingrida Teriajeva,

5 starBooking experience

I just got off the phone to a lovely lady Geraldine , I’m smiling as she made my booking experience so easy ..she really was so helpful and friendly and quick and efficient absolute pleasure booking with this company as the customer service reps make it go so smooth .

20 days ago
Lisa El Blanko,

Hi Finn your agent has been outstanding…

Hi Finn your agent has been outstanding all the way through my bookings over this pandemic she couldnt have been more helpful a credit to your company and also the other agent i have spoken to have been good as well and they have all been a credit to your company and i wouldnt book my holiday through any one else Thank you again

20 days ago
a p jackson,

Dealt with Geraldine had a very…

Dealt with Geraldine had a very pleasant and helpful experience.....thanks again Geraldine...hope to use you again next year. Michael and Bette

21 days ago
Michael Jenkins,

Well done Stephen Jones Ref180

Well done Stephen Jones Ref180, what a brilliant guy he is, this man phoned me today and changed our holiday destination without any problems what so ever. He sent me an email with a list of hotel in Portugal and had the holiday rescheduled in no time. We did not think we was going to get away and as we both have stressful jobs we were praying for that break in the sun and thanks to Stephen Jones Ref180 we can now do this so a big thank you Stephen who was very polite we can now enjoy ourselfs and also a big thank you to Holidaygems.

21 days ago

Thanks to Stuart for his help

Thanks to Stuart for his help, we are now booked for our trip next year.

21 days ago
Mr Simon York,

Easy to book online

Easy to book online. Follow up call after from a very nice young man checking I was happy with everything and to let me know a direct number if I have any queries about anything. Far more efficient and helpful than some of the more expensive companies I've dealt with. Feel safe and reassured.

21 days ago

Great customer service so far

Easy booking and good customer service.

21 days ago
Catalina ,

I spoke to Jordan very helpful

I spoke to Jordan very helpful, got what we wanted ,a pleasure talking ,thanks for your help 5 stars

21 days ago
Scott Cooke,

Another holiday flight cancellation

Another holiday flight cancellation Then holiday gems sorted another brilliant customer service thank you

22 days ago
Jayne mills ,

I spoke with Paul earlier today

I spoke with Paul earlier today , he provided and polite and professional service. Made me aware of all possible requirements and updates needed for my trip. Thanks again

22 days ago
Sophie Pearson,


Booking online, and then follow up call, to help me with the helpful....lady called Geraldine was really helpful...highly recommend.....

24 days ago
Mr Simon Ellis,

Efficient & friendly booking experience

I have received a fab service from holiday gems on both occasions I have dealt with them & my holiday consultant, Paul. Very friendly & efficient service, thank you.

24 days ago

Holiday to Corfu

Really please with how my enquiry was dealt with. The holiday I wanted was not available but Geraldine spent some time looking for alternatives and found another option which was almost the same . Very pleased.

24 days ago

Move holiday

Having decided to move our existing booking due to government advice not to travel to Spain, Jordan explained the fees airlines are charging to swap which I think are ridiculous we worked on our new deal and found something to our satisfaction at a good price. He was very helpful and committed.

24 days ago
Alison Neill,

Like to thank Jordan for his help and…

Like to thank Jordan for his help and changing our booking, he contacted me when it was done and sent over new documents, excellent service.

25 days ago
Steve Barrett,

Have used gem’s holiday 5/6 times and…

Have used gem’s holiday 5/6 times and have been happy with the service they provide some good cheap holidays and very pleasant staff keep it lite guys 👍

25 days ago
Mr Anothony Lynch,

re- booking

due to flight cancellation i had to re arrange accommodation booked through holiday gems. spoke to a chap called paul ref [pwtinv1], he was extremely helpful and sorted my problem out straight away, he even told me to contact him if i had further problems. thank you paul.

26 days ago
Mrs bev wakefield,

thanks for the help and assistance with…

thanks for the help and assistance with changing my booking without any hassle or stress. I will look forward to going to Rhodes now and not Turkey. I would highly recommend Paul as he was so helpful. Happy customer *****

26 days ago
Helen N,

Had to change my holiday twice due to…

Had to change my holiday twice due to Covid. Was dealt with superbly by Stephen Jones. Helped get the best deal for what we wanted out of our holiday. Nothing was too much trouble. Thoroughly recommend.

26 days ago
A. Duxbury,

Quick efficient and helpful

Quick efficient and helpful. Would definatly recommend.

26 days ago
Macy Dawson,



26 days ago

Great company with fab deals on…

Great company with fab deals on holidays! Very friendly & helpful staff, Sam called me to confirm my holiday details & she was super nice

26 days ago
Alix Mollon,


We booked the desired holiday in Portugal very easily and simply and we received a confirmation email very quickly. Then shortly we were contacted to receive confirmation once again with all the necessary information about this trip. We recommend with love and confidence. Very friendly and helpful staff. Thank you!

27 days ago
Georgiana Grigore,


Grate help, good time of respond. Thank you

27 days ago

Jordan at holiday gems

Jordan at holiday gems. Cheers pal! Thanks for the help making it easy to sort out. 🤞

27 days ago

Spoken with lily today

Spoken with lily today. Sorted my holiday for me. She was such a great help and was lovely to speak with.

27 days ago
Andrew Keep,


JM138 JORDAN helped me to amend my holiday to a later date finding the flights and hotel I still wanted. Very please it was sorted out so quickly :)

27 days ago
Chelsea Cobley ,

Very helpful

Very helpful, was on call a while as was looking for best deal and hotel. Was more than pleased with end result, BIG thank you to advisor😁👍.

27 days ago

Paul Ref: PWINV1

Paul was really helpful he resolved my issue promptly. Communication was brilliant.

27 days ago
Michelle Bristow,

Was Looking for a girls holiday for…

Was Looking for a girls holiday for next year spoke to Charlie to help me. He was very friendly and helpful. Found us a great deal. 👍would recommend to family and friends when then need to book or look for a holiday in the sun xx🏖🌞

28 days ago
Lisa farrar,

Hi everyone

Hi everyone, we have recently booked for the second time and the service is second to none. We first booked 2 years ago and Thomas cook went bust we did not have to worry about anything we had a full refund in no time. The sales team ring you and go through everything so you fully understand your holiday so rest assured you will have fab holiday.

28 days ago

Very happy with service

I was a little worried when booking my holiday online having read some of the reviews but was contacted by phone and text shortly afterwards by Emma '212' to talk through my booking. She was extremely helpful, polite and patient and sorted everything out for me. Obviously I have only just booked so cannot comment further but so far am very impressed with Holiday Gems and especially with Emma.

28 days ago
Susan Stephens,

great customer service

Great service and very professional throughout,, Charlie and Stuart was very helpful with booking our group booking got the cheapest deal around and the best price! Will definitely book again!

28 days ago
David Arundale,

We have dealt with holiday gems many…

We have dealt with holiday gems many times overv the years, and i can only imagine how tough it has been for them recently. I did my own homework though regarding a hotel in Lanzarote, and discovered it was closed the time we were meant to go, so our hotel stay has been moved to next year AGAIN.

28 days ago

Paul was very helpful in regards to…

Paul was very helpful in regards to confirming the holiday we booked online we booked it late at night and got a call the next day just after 9am to confirm the booking! PWTINV1 thankyou

28 days ago
Bethannie Richardson,

I would like to give Selina a 5 star…

I would like to give Selina a 5 star she was very helpful when I could not open my holiday documents on PDF .Selina emailed them to me stayed on the phone while I checked to see if I could open them.Also she changed my husband date of birth that was wrong .She was very happy and helpful need more staff like her . Thank you Selina

28 days ago
Diane Hayden,

Seamless process from start to finish.

Seamless process from start to finish.

28 days ago
Ian Ogburn,

I booked a holiday recently through the…

I booked a holiday recently through the HolidayGems website. Excellent value for money. Have received email confirmation re flights; however, no confirmation has been received re the booking in general or any travel documents. It has been 1 week now since booking. Booking ref: 79208 Documents now received - excellent customer service.

29 days ago


What a lovely experience with Emma 212 very informative (lives in the resort i was looking to go) more than helpful and very informative and i got a fantastic deal to boot!

29 days ago
janet Machin,

Very helpful have booked many times and…

Very helpful have booked many times and have always had a good experience thank you

30 days ago
Mrs Jeanette Down,

excellent service from Paul

i needed to amend my booking and Paul Warrington (PWTINV1) was extremely helpful and polite. he managed to get the best possible holiday change for myself and my family, and was very easy to talk to. nothing was too much trouble. thank you Paul

31 days ago
Christine Kendall,