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Sales Team
Bank Holiday
09.00 to 21.00 hrs
09.00 to 20:30 hrs
09.00 to 17.30 hrs
10.00 to 18:00 hrs
10.00 to 18.00 hrs
Customer Service
Bank Holiday
09.00 to 17.00 hrs
09.00 to 17.00 hrs
Call: 0330 124 0424

Trustpilot Reviews

Browse through our detailed reviews to see what some of our valued and repeat customers had to say.

Paul @ Holiday Gems has been so…

Paul @ Holiday Gems has been so helpful. We have had to change the holiday three times and everytime he has call me straight away and re-booked for our exact requirements. Really helpful and really friendly. Thank you so much.


Yes it has been good so far

Yes it has been good so far , Shane there is not an app so you can check next payment dates etc

4 days ago

PWT173 Excellent customer service would…

PWT173 Excellent customer service would definitely recommend Paul Warrington to my friends and family for help with our holidays.I have booked with holiday gems for 4 plus years and always found the staff polite and helpful.

5 days ago
Looloo Warr,

Very quick and efficient service this…

Very quick and efficient service this time

6 days ago


I was really impressed with not only the speed of their response once I had booked online, but also with the fact that they advised how I could save money on the booking!! Paul Warrington who dealt with me was amazing!! I had clicked pay in full, but he was able to override this mistake and refund me with the amount I had overpaid. Great that you can pay a deposit and then pay very soon prior to departure the balance. Fabulous prices compared to other sites for a city break in Lisbon and explained everything to me re possible changes etc. due to COVID-19. Will definitely use Holiday Gems in the future.

7 days ago
Jacqui Weatherhog,

I spoke to Paul Warrington from Holiday…

I spoke to Paul Warrington from Holiday Gems he was very helpful, polite & made me feel at ease on the phone. He also checked to make sure i got my double room & went over a few details with no hassle at all. Thank a million paul im now looking forward to a well earned holiday. Best wishes & Thank you once again for all your help

7 days ago
Lainy Morrison,

Holiday Booking

Really quick response from time of booking, understood needs as we have a 81 year old travelling, received all documents and instructions also quick follow up on an additional question, really good service so far

8 days ago
Shaun Butcher,

Hugely impressive

Easy to book service with practically an immediate call back , Paul was lovely, polite & informative, he gave me his name & direct line in case of queries, that goes such a long way so at least if I do have any I have a point of contact. Very impressed with the service from the company & Paul.

9 days ago
Elizabeth Morgan,

Stuart rapidly resolved the problem…

Stuart rapidly resolved the problem with booking

11 days ago
Pete Stewart,

Assistance from Paul

Once again Paul was very, very helpful in a professional manner, very pleased with service

12 days ago

Jordan from holiday gems has been…

Jordan from holiday gems has been fantastic at sorting out a booking which needed to be moved a second time due to COVID. His communication was brilliant throughout. He took our requests and individual needs from the three different parties travelling together on board when resolving the issue for us. Brilliant. Thank you!

15 days ago

What an absolutely lovely man very good…

What an absolutely lovely man very good service

15 days ago


We had to cancel our trip to Tenerife on 6 Jan due to Covid When Stephen rang and told us we asked him for another trip in July, he was very helpful explaining and sorting out everything .We will definetley book with Holiday Gems again

16 days ago
Arthur Wilkinson,

Great Service

Spoke with JM138 who was very helpful in amending and sorting out my upcoming holiday. Great service.

16 days ago

Great service from Jordan over the…

Great service from Jordan over the phone he sorted out all my requirements. Jordan checked all the options and choices to get me the full package for my holiday would highly recommend holiday Gems, price was great

16 days ago

I was assisted by some one called…

I was assisted by some one called Stephen ( sj180 ) and was very accommodating and very helpful and was able to swap our holiday dates over . I have used Holiday Gems before and won't hesitate to use them again

17 days ago

With the Coronavirus our group holiday…

With the Coronavirus our group holiday had to be rescheduled and Stephen was absolutely fantastic at sorting it all out for us! I was starting to panic but he sorted it all out in a calm a very professional manner! Thank you so much!

17 days ago

Lily 209 is amazing

Lily 209 is amazing. Saved our planned family holiday. Would not hesitate contacting her again. Thank you Lily.

18 days ago
Val Leatherbarrow,

Geraldine was a massive help in booking…

Geraldine was a massive help in booking our holiday. Thanks

18 days ago

Paul was great d everything…

Paul was great he explained everything to me thoroughly and help me feel rest assured that my booking was all in order and I felt confident and happy about my up and coming holiday in future the reference PWT173 Lisa blanks

18 days ago

Amazing service by 212

I rang and spoke to a lady called Emma 212 and she was so helpful, she helped and guided me in all the right ways and got me the perfect holiday. Emma give me all the information I need for my holiday.

18 days ago

PWT173 Excellent customer service

Excellent customer service from Paul Looked at best deals to suit our needs I will definitely be recommending to family and friends

18 days ago
Linzi Butterworth,

What a team of stars at Holiday Gems

What a team of stars. Was on an.excellent holiday at The Falcon Hotel in Antalya booked through Holiday Gems. Through no fault of theirs two return flights were cancelled. Paul Warrington and his colleagues were in constant touch to sort alternatives and as a result we are home safely today. Ive been.left totally in the mire by bigger more famous companies but Holiday Gems are the company for me in.future. Excellent holiday and brilliant effort to sort out new flights with possibilities diminishing. Paul and colleagues you are stars. Thank you all. Happy New Year from Gary and John

20 days ago


I have nothing big admiration for Stephen who rebooked a holiday for my husband and myself today I have only ever had good experiences with holiday gems Stephen is a credit to the company. He went out of his way to check and get us the best deal. Thanks Stephen

20 days ago

Helpful and efficient

Helpful and efficient

20 days ago
Bob Hobbs,

Sam Seymour Flint and all the team

Sam Seymour,Flin and all the team, doing a fantastic job in these unprecedented circumstances. Well done team holidaygems. 3rd time lucky with this re re booking!

20 days ago
Michaela Joan Tait,

Just booked our 2021 holiday to the…

Just booked our 2021 holiday to the Dominican Republic with destination 2. Barry couldn’t of been more helpful gave us a number of different options extremely helpful will be using him again.

21 days ago
Paul Chard,

Our Holiday to Paphos, may 2021

Hi Paul, many thanks for your very excellent service and helping my wife and i in rebooking our paphos holiday during may 2021, thanks, again, Brian,Pam..

21 days ago

Excellent service

Paul Warrington very helpful and understanding ref a change of our holiday plans

22 days ago
Richard Dickins,

Sorted problem

Jm138 sorted in 2mins thanks

22 days ago
Edward Ridley,

Booking experiance

I had spent sometime looking at your website and identified a villa and flights that I wanted to book. However the luggage details were not clear in the wizz flights so I preferred to speak to someone in person. Paul Warrington was friendly, clarified the best deal and looked around to see if we could better it. Booking confirmation came through via email later in the day.

22 days ago
Karen Homans,

spoke to Stuart today solved my problem

spoke to Stuart today solved my problem many thanks Debbie k

22 days ago

Jordan was very helpful and sorted my…

Jordan was very helpful and sorted my holiday rearrangement straight away. Thank you

23 days ago
Lisa Spencer,

Excellent customer service from Jordan

Had a phone call from Holiday gems on the 27th December regarding my holiday to fuerteventura, spoke with an agent called Jordan. Being as we're now in tier 4 and due to govt guidelines, I was expecting a call to give me my options about cancelling, refunds, etc etc etc. Jordan was thoroughly professional and knowledgeable with what we could do regarding the monies we had already paid, we had the choice to either a full refund, credit note or just simply to use it against another holiday of our choice at another time. We ran through some options and decided we'd put the money towards a holiday at a later date, flights sorted, transfers, luggage all done there and then, couldn't have asked for anymore to be honest. Throughout the whole process Jordan was superb, funny and a credit to holiday gems providing first class service. On a personal note good luck Jordan to you and your partner for July, hope all goes well.

23 days ago
Ibrahim Hussain,

Very helpful!

Came across a few booking difficulties along the way which Paul went above and beyond to fix, I’m not really excited again for this holiday! Thanks so much

24 days ago

Sam214 was extremely helpful

Sam214 was extremely helpful. She explained the options clearly and gave us time to think about them. She researched the possibilities we suggested and came up with a solution which pleased us very much. I was particularly impressed by her suggestions when I commented on how difficult we had found communicating with Holiday Gems in the recent past. Well done Sam1

24 days ago
Norma Smith,

Thank you Paul! PWT173

Paul was friendly and informative.

27 days ago

Had to change our holiday at short…

Had to change our holiday at short notice, due to closing of the travel corridor with the canaries. Paul was brilliant, sorted everything for us and rebooked for next summer 🤞. If covid is still a problem we can amend again. Great service and paul was really friendly and helpful. Thanks again.

32 days ago
ian Sargent,

Paul was really polite and efficient

Paul was really polite and efficient. I already knew where I wanted to go and what it was going to cost, Paul offered me an alternative date for flying back which would work out at at better flight times snd an extra days holiday for a minimal cost more. He did say that he had booked flight seats for us too but this didn’t come up on the confirmation so will have to chase this up, But to summarise I was pleased with the quick service.

32 days ago
P Newman,

Very knowledgeable and efficient was a…

Very knowledgeable and efficient was a pleasure to deal with

33 days ago
Sacha castel,

Finn was brilliant from start to finish…

Finn was brilliant from start to finish in booking everything - then unfortunately for Finn flight was cancelled and she had to find us alternatives - great service x

33 days ago
Julie ,

Paul at Holiday Gems has been very very…

Paul at Holiday Gems has been very very efficient and helpful

34 days ago
Mark Staniszewski,


PWT173 Paul has been brilliant as we needed to book at very short notice. we were able to get our PCR booked at london city airport. then the holiday all information was dealt with very efficiently. We are returning customers and we always receive excellent service.

35 days ago

Thank you to Paul for assisting me with…

Thank you to Paul for assisting me with my booking. I wanted a specific room at the hotel and needed clarification on a number of points. He was very helpful and patient explaining,clarifying and confirming all the details. Overall it was a very good experience. all emails he stated have followed through.

35 days ago
Lisa Morgan,

Refund its now going to be processed in the next 15 days thank you for getting back to me and your help

I have tried to call numerous times and have sent 6 emails from November i have been in contact with jet 2 said they have already refunded the company in September yet sadly i have had no response or refund .I still had no refund also the link for refund just takes me to my booking not even sure if this company is still trading .Please would anyone from the company at least contact me and give me my money back. And if they say access the online refund form on there website and click the link stating “Click here for COVID Refund” it will not work..... It the email address i sent them to from your web site customerservices i just want a full refund please as soon as possible.They managed now to help and gave support in this matter thank you for your response....

35 days ago
Kathryn Chen,

Refund Voucher

My holiday was cancelled in November due to the current situation with covid. I received a Refund voucher last week and tried to book another holiday with it last night .I followed all the instructions given to rebook using the voucher but it would not accept it. I have tried to call using the phone numbers given but with no success . Have holiday Gems stopped trading ? I have since managed to get through to holiday gems and rebooked my next holiday so all is good . My initial review was written because I was unable to get through on the phone on numerous occasions.

37 days ago

PAUL at holiday gems is a very friendly…

PAUL at holiday gems is a very friendly pearson over the phone.And very Helpfull. He has been very helpfull to us reguarding our holiday which has been going smooth with paul.A good member of staff for holiday gems.

39 days ago
Paul Carrick,

Holiday Gems have been brilliant from…

Holiday Gems have been brilliant from start to finish. Paul Warrington put my mind at rest about bad reviews on here. I got a courtesy phone call today about the new guidelines about my trip to Lanzarote next week. Cannot fault them. If it all goes pear, with anymore changes in rules and I can't go, I have no problem in taking a credit for a trip next year. I definitely trust them and I would ignore any bad reviews on here. In this climate we have to chill a bit. That said I haven't been on the trip yet. 😂😂I'll let you know. 10 out of 10 so far. 👏👏👏👏

40 days ago
Mr Ciaran ODwyer,

Booked my accommodation through holiday…

Booked my accommodation through holiday gems twice I couldn’t travel due to covid travel restrictions and Paul warrington the agent assisted me and amended my bookings for me he went above and beyond he was really professional too thanks Paul for all your help much appreciated

41 days ago
Lisa wilkinson,

great quick and easy service

great quick and easy service

41 days ago

I got through to Sinn at the end of her…

I got through to Sinn at the end of her shift, she stayed with it, answered all my queries, and was pleasant, and thoroughly professional. I liked the fact that when she was not sure, she told me to hold on, she needed to check which is so much better than giving the wrong information. Brightened my day!

42 days ago
Mr Robert Stanlake,

i booked on line next day bloke called…

i booked on line next day bloke called paul rang me back very warm jovial and polite went through everything with us regarding covid etc and i feel happy and confident our holiday should go ahead any problems he said he is happy to help cheers m8 i hope i dont have to bother you

42 days ago
Pud Butterworth,

We changed the dates of our holiday.

We changed the dates of our holiday. Finn has been very helpful, efficient reliable and polite in dealing with us! Thank you 😊

43 days ago
philip Conn,

he was a great help and explained…

he was a great help and explained everything thankyou paul warrington holidaygems

45 days ago

Very helpful

Very helpful - made sure I knew return flight was to different airport - offered to explore flight options - generally helpful, friendly - and gave specific help regarding my covid queries. Much appreciated. Haydn

46 days ago
Haydn Cook,

Fab service by Paul was absolutely…

Fab service by Paul was absolutely brilliant phoned when he said he would . He’s ur guy ask for 100%

47 days ago
Leanne ,

Gran Canaria 2021

Website was easy to use and straight forward. When I booked it said that I would be contacted within 24 to 72 hours to finalize the booking but everything was sorted in a matter of hours. Hopefully the good service continues until the end of my holiday.

47 days ago

Satisfied with booking experience

ref PWT173 The booking process was very smooth and the travel consultant offered different alternatives to sort out an issue with the flights selected.

47 days ago

Excellent service from Paul

Excellent service from Paul. Very helpful when booking our holiday. went above and beyond providing information for our trip. Couldn't not of done enough for us, a pleasur5to speak with.

48 days ago
Hannah Stacey,

So far, so good

The recorded message, albeit a little wordy, was helpful in that it clearly stated what could or could not be handled by the travel advisors. On my first call I eventually gave up waiting for an advisor even though the recording assured me that" my phone call was important " and some type of indication of how long the wait was liable to be would have been useful. However, on my second attempt the following day I was put through relatively quickly to Shauna who, after asking a few pertinent questions, was able to offer excellent advice and guidance for my proposed holiday in Dubai. She was very knowledgeable and was able to put together a choice of packages, the details of which were sent electronically within minutes. I had a number of questions which were answered effectively and efficiently. So far the service provided has been excellent and I can only hope that it continues in the same vein between now and departure in late February.

48 days ago
Roger Day,

Fantastic customer service

I received a call from Paul Warrington, the morning after I booked my holiday online with Holiday Gems. He was incredibly helpful, he saved me money on my flight and he managed to up grade my room. He sent me links to the hotel so I could see the 360 degree images and the spa! Really fantastic service, and I would highly recommend this agent.

49 days ago

Dealt with Paul (PWT) a few times and…

Dealt with Paul (PWT) a few times and was very friendly and helpful

49 days ago

Paul from Holiday gems was lovely

Paul from Holiday gems was lovely. He explained what the situation was and tried to help us as best he could. He recommended another hotel but with young children advised the hotel we had originally chosen would be better. Really friendly, eager to help with our query. He had been to Turkey before so was able to offer first hand experience of the resort and mentioned trips. Really happy with the call and service from him today. 5star customer service , thanks Paul . PTW173

49 days ago
J Mitchell ,

Great service

Paul has been extremely professional and helpful in this long drawn out procedure

49 days ago
Nikki Riden,

Rebooking Marrakesh Holiday

Paul (PWT173) from HolidayGems was extremely helpful in assisting with my re-booking for a delayed trip to Marrakesh due to Covid-19

50 days ago
Martin France,


Phoned back promptly. Friendly, took booking, and at a good price too. Crete here we come

50 days ago
ian Goodyear,

Hi i have problem with my booking…

Hi i have problem with my booking reference number . when i righting my correct number and email on cov-refund website than i get that note" Sorry, we could not retrieve your booking. Please ensure that the details you have entered are correct."

51 days ago
rafal zielinski,

Made paying very easy great customer…

Made paying very easy great customer service thank you. Paul Warrington PWT173

51 days ago
Gary Costello,

Customer service team was helpful and…

Customer service team was helpful and arranged everything we needed.

51 days ago

Change of details

We needed to make some changes to our holiday next march and were very impressed with Paul Warrington PWT175 he handled our enquiry promptly and was very helpful and professional many thanks Paul.

52 days ago
Steve Lines,

Helpful polite and friendly

Helpful polite and friendly and helped us sort our holiday out with ease.

52 days ago
Andrew Thomas,

An Honest review

I booked our holiday through holiday gems and the whole process was flawless and professional from the initial contact to the final outcome. I would personally like to thank Paul (pwt172) who was extremely polite and not only handle our first booking with the utmost professionalism but he also handled our request to add an extra 2 adults onto our booking with the same approach, I have no hesitation in recommending them.

53 days ago
Alan Hurst,

Very polite friendly and helpful guy

Very polite friendly and helpful guy. spoke with paul and got everything sorted within 10 mins. Easy

54 days ago
Siana Leigh Tyler,

Well wishes

Called us up confirmed everything, advised us about all the covid protocol and wished us all the luck with our honeymoon

54 days ago
tracey Kirkham,

I spoke to a guy called Paul about my…

I spoke to a guy called Paul about my upcoming Christmas holiday and he was very helpful with all the information I required thank you Paul at holiday gems.

55 days ago
Brian Nixon,

(PWT173)Great service from Paul at Holiday Gems.

Great service from Paul at Holiday Gems. Good attention to.detail and a very.pleasant.and helpful manner in taking our holiday booking and payment. Well done Paul. Thankyou. Gary

56 days ago

Paul was very helpful,polite and…

Paul was very helpful,polite and efficient today,much appreciated.

56 days ago
cliff Doyle,

Finn has done the business.

Finn was outstanding rearranging our cancelled holiday updating me very step of the way. Should now be on our way next year covid permitting.

57 days ago

Finn was very helpful and explained all…

Finn was very helpful and explained all I need to know very clearly.thank you.

59 days ago
Kevin Page,

Finn the customer service advisor has brilliant customer service

Finn the customer service advisor has helped a lot over the last few weeks over my distressed holiday I had booked for this year to change to next year. Can't thank her enough 🙂👍

61 days ago

Good experience

Paul was really helpful and spent time advising due to Covid restrictions, and later sorting out how to cancel arrangements given the current travel ban. Couldn’t fault him for his assistance.

61 days ago
Richard Cole,

An honest review

I booked our holiday online in the morning and I received a phone call from Paul within hours, I was informed that there was a problem with our outward bound flight and could we go 4 days later with the same airline no problem, Paul was very polite and courteous and very professional. holiday sorted and fully booked.

61 days ago
Alan Hurst,

Holiday booking (Finn)

Hi, I had my holiday cancelled because the flights were cancelled and no more flights were available. covid hasn’t helped and we are transferring our holiday to next year. Finn was very helpful and professional, I couldn’t have asked for more.

62 days ago
Ian Dove,

Paul from holiday gems! What a guy

Paul from holiday gems has been absolutely fantastic from start to finish on booking our holiday, even when I had a slight issue with Ryanair's obscene backage prices that were missed on the initial booking, I only had to send an email to him, and he was on the phone within the hour sorting this for me. He has gone above and beyond, and wasn't just a hungry travel agent! 10 out of 10 for customer service. Will use travel gems for every holiday I book from now on

62 days ago
Barry Griezans,

Referance Number PWT173

Referance Number PWT173 Paul was really patient and helpful when helping me amend my holiday in what is obviously a very hectic time for call centre staff . Excellent service and thanks for your help Paul :) regards Kevin

62 days ago

Great customer service

Paul Warrington is an asset to your team/company- because of the way Paul dealt with my re-book of my last holiday because it was cancelled due to LD2 I came back to you to book my hotel instead of booking via previous company or adding to my BA booking vouchers. I will continue to do the same for my other future holidays. Great customer service and overall care.

62 days ago
Nathalie White,

Helpful efficient and as usual friendly…

Helpful efficient and as usual friendly many thanks PWT173

62 days ago
Richard Woodruff,



62 days ago

Great service with charlie

Just booked my family holiday for next year got great service and charlie got me a great price too would highly recommend

63 days ago
Nicola Busby,

Needed to alter the dates of our…

Needed to alter the dates of our holiday and John Johnson (JJ149) was fantastic so helpful and professional.

63 days ago
caroline & veronica,

Holiday service top notch

Paul called me to reschedule my holiday, which I was happy to do, were in unprecedented times and I knew full well this could happen when I booked. He was a gem and bagged me a great holiday at a later date and kept it on school holidays for me so cant fault the service . Thank you Paul!

63 days ago
Kay loves Tarot,

Paul was so nice and took care of all…

Paul was so nice and took care of all my needs promptly. Great person and great service 👏

63 days ago

Recieved customer satisfaction from…

Recieved customer satisfaction from Paul Warrington with regard to a rearranged booking due to Covid restrictions .

63 days ago
Ian Girvan,

Discrepancy and hotel change

Regarding my upcoming holiday I would like to thank Paul (PWT173). He had excellent customer service especially at such an horrendous time for staff and holidaymakers. Would definitely recommend Paul if I have any other queries. All the best holiday gems

64 days ago
Lynsey Mifsud,

Paul looked after us very well

Paul looked after us very well, he was efficient, polite and extremely resourceful. He changed our flights, transfers and accommodation without complaint.

64 days ago
Tim Price,

Very friendly and professional answered…

Very friendly and professional answered all my questions quickly and efficiently

65 days ago
Paul Mcgill,

Holiday to Madeira

I recently booked a holiday through Holiday Gems and I found their service extremely good. Their representative Paul Warrington was particularly impressive in arranging the holiday efficiently with a pleasant manner and a sense of humour. He answered my queries competently and explained all the details thoroughly I have used this company before and have always had excellent service

65 days ago
Richard Allgood,

A second review to thank PW re PWT173

After my poor previous review, HolidayGems finally got their act together and I was superbly dealt with to my satisfaction by Paul W from HG. My complaint was sorted straightaway and my holiday re-booked. It was a pleasure dealing with Paul, his reference being PWT173.

67 days ago
Dave Bate,

Under these strange times

Under these strange times, things are not going as we planned. Paul sorted our hotel reservation out, and tnf it to next year. Pity Ryanair dont have the same scruples.

68 days ago


Quick, easy service. Cheap deals and great service from Paul Warrington going through my options - even saved me a bit of money :-)

69 days ago
Christopher Costello,