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Sales Team
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 21.00 hrs
09.00 to 20:30 hrs
09.00 to 17.30 hrs
10.00 to 18:00 hrs
10.00 to 18.00 hrs
Call:
Customer Service
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 17.00 hrs
09.00 to 17.00 hrs
Closed
Closed
Closed
Call: 0330 124 0424

Trustpilot Reviews

Browse through our detailed reviews to see what some of our valued and repeat customers had to say.

Excellent service - Martin

Excellent service from Martin, very polite and helpful in helping us find the right holiday for a good price.

Yesterday
Will Campion,


Lyndsey/208 review

Fantastic and helpful service from Lyndsey/208 made things so easy for me and I would definitely use her services again

Yesterday
George workman,


ref 212 Most helpful Staff .

ref 212. What a change to speak to such a most helpful person I cannot thank you enough for your patience in sorting out our holiday. thank you Emma .

Yesterday
Anne Rowley,


Amazing service can’t wait to For our…

Amazing service can’t wait to For our holiday, Thankyou so much Finn x

Yesterday
Stacey Morgan,


So friendly and helpful

So friendly and helpful

Yesterday
Stella,


SAM124

An excellent service was provided by Sam (SAM124) at Holiday Gems today. Sam helped me secure a great deal at short notice and she also went that extra mile to ensure my holiday catered for all my needs travelling as a single person. I fly next Tuesday. Thank you Sam!

Yesterday
Miss Ginette Lee,


Thank you Lily 209 I was very happy…

Thank you Lily 209 I was very happy with how patient you was with me and calling me back when you said you would! Great service from you and I can’t wait to get some sun!

2 days ago
Karina Widdows,


Very helpful and not pushy will be…

Very helpful and not pushy will be using them again

2 days ago
Mr ian pickering,


Booked pending holiday with kayden175…

Booked pending holiday with kayden175 and he was great - very professional and also friendly and helpful and the whole process was very smooth and received email and phone call back as promised. Would use again.

2 days ago
Tracey,


Great experience with Holiday Gems

Great experience with Holiday Gems, second time I’ve used them. Martin was down to earth, efficient & honest. I would definitely recommend 😃

2 days ago
Mr Declan Ambrose,


Not been on holiday yet but booking was…

Not been on holiday yet but booking was a pleasant experience with a very pleasant patient agent Sam

2 days ago
Barry H,


Ouick easy no fuss booking

Ouick easy no fuss booking

2 days ago
diane,


Made contact within 2 minutes,all…

Made contact within 2 minutes,all booked up in less than ten minutes. No hassle , very happy with the outcome.

2 days ago
Michael McGee,


Very helpful staff and friendly

Very helpful staff and friendly. Booking process easy to complete.

2 days ago
Dennis Dickson,


The contact I spoke to was very…

The contact I spoke to was very helpful, very professional and able to answer all my questions fully. He even called me back with clarification of one particular point during booking the holiday, Overall an excellent experience. Well Done!

2 days ago
Mrs sharon canning,


Helpful and friendly service thanks

Helpful and friendly service thanks

3 days ago
Mrs Carol Whittingham,


.................CHAMPIONS..............…

.................CHAMPIONS.................

3 days ago
Miss LesleyAnne Chambers,


Helpful and friendly

Helpful and friendly

3 days ago
Mrs Hannah McCartney,


Great prices and friendly helpful staff.

Great prices and friendly helpful staff to assist with pain free booking.

3 days ago
Mr Michael Smith,


great staff sorted everything out for us

great staff sorted everything out for us

3 days ago
Kevin May,


Very helpful and efficient when I…

Very helpful and efficient when I booked both of my holidays for 2020.

3 days ago
Mrs sandra hudson,


Was a very easy process booking our…

Was a very easy process booking our holiday ,(Daniel) who took our booking was very helpful, have booked before and service was the same experience and will book again Thanks

3 days ago
Mr Brian Thomson,


Kayden who I spoke to was very helpful…

Kayden who I spoke to was very helpful answered all my questions told me about the resort very polite and it all went smoothly

3 days ago
Karen Cook,


Very professional service

Very professional service and a pleasure to be able to have a great holiday sorted with them Finn104

3 days ago
margaret wheeler,


LINDSEY/208 What a superb 1st class service

LINDSEY/208 What a superb 1st class service you gave. Thanks so much for finding our perfect holiday. Brilliant recommendation and we booked your first choice of hotel and flights. Thanks for taking the stress out of my holiday booking will definitely use again.

3 days ago
Jodie Williams Pidgeon,


Lily 209

Lily was very helpful and got us the best deal available and made the entire process of booking a holiday a lot easier. Thankyou

3 days ago
Dec,


LINDSEY /208

LINDSEY /208 Loverly lady booked our holiday fast booking thank you

4 days ago
Sophia Hicks,


SAM214

SAM214 It was a pleasure to speak to Sam. She made the process of booking our hoilday simple and pain free. She was professional and speedily booked our holiday with no fuss whatsoever. Thank You

4 days ago
Jonathan David,


Hi just booked my holiday with agent…

Hi just booked my holiday with agent 210 She was amazing. Spent time with me till we got what I was looking for. Fabulous friendly service. Will definitely e calling her next time I need to book a holiday Betty

4 days ago
Elizabeth Jukes,


Brilliant service from Kayden175 at…

Brilliant service from Kayden175 at Holiday gems. I had a problem with my booking and this was sorted out very quickly by Kayden who managed to change everything which was better for myself and my family. Would book again with them as the service was Excellent and the prices very good. Nannashazza

4 days ago
Sharon Kenyon,


Very swift booking process with no…

Very swift booking process with no issues. All the family are extremely happy with the fast, friendly and professional service provided when booking our holiday. Agent 210 helped us and she was very happy to help, phoned back when she did, and processed our booking fast and stress free to Krakow. very happy, M.Hobbis :-)

4 days ago
Susan Lowe,


SAM214

SAM214 Excellent service and provided all essential information.

4 days ago
Ryan Waterworth New,


Very good service from Emma (212)

Very good service from Emma (212) very helpful and a pleasure to deal with.

4 days ago
Michael Smith ,


holiday

Well booked my holiday tonight within 20 mins Martin 1918 called to say gone up!! Which it does sometimes but he managed to find the same holiday, different flights for around the same price - called me back again within another 30 minutes as promised , all booked and confirmed, very friendly and helpful , well done Martin 1918 I will be booking again with you

5 days ago
Sarah ,


Martin was extremely helpful on booking…

Martin was extremely helpful on booking are holiday. Many thanks for all your help.Deb & Dave Gee

5 days ago
Dave Gee,


Finn104 very efficient booked my trip…

Finn104 very efficient booked my trip without any fussing about will definitely use holiday gems again thankyou

5 days ago
diane,


212 Emma

212 Emma Fantastic service, knowledge and I'm delighted. Thankyou so much. Brenda from Scotland

5 days ago
Brenda Cook,


Fantastic very very helpful

Fantastic very very helpful , as I had made a mistake on booking, I hadn’t put transfers on and without Martin recognising this I would of been stuck in a foreign country all alone and very frightened .. thank you Martin you was a fantastic help, and you got me an amazing deal 😊🧑‍🌾

5 days ago
Deborah Jayne,


i have used holiday gems before

i have used holiday gems before, they are very efficient in finding you a great holiday and fantastic prices, i will use them again!

5 days ago
Mrs Melanie Ejjaouani,


agent 210 Jane was really helpful to us…

agent 210 Jane was really helpful to us today booking our holiday to pineda de mar. nothing was too much trouble and she answered all our questions as best she could. thankyou Jane.

6 days ago
Christine Kendall,


Agent10 was very nice on the phone very…

Agent10 was very nice on the phone very helpful and was very happy with her service.. I'd definitely be back on the site

6 days ago
dean balmer,


Very helpful and polite friendly…

Very helpful and polite friendly brilliant service this is the sort of person you want to answer the phone when you are trying to book a holiday thank you Lindsey 208

6 days ago
lee baker,


Gran Canaria

Gran Canaria. At present the service has been very informative and professional all details meticulously confirmed. let's hope the apartment and holiday deliver. Thank you to Lily 209

6 days ago
David Smith,


Trust worthy and friendly holiday provider

Holiday gems is an excellent provider of a complete holiday. Twice I booked with them and they done a great job specially kayden-175

6 days ago
Mizanur Chowdhury,


Patient professional service thank you…

Patient professional service thank you Sam

6 days ago
Barry H,


Very good customer service

Very good customer service Second time we’ve booked and Wil book again

6 days ago
Mark taylor just doors ,


Martin1918

Martin1918, has been extremely helpful, initially I was disappointed that the price had changed, but he has gone above and beyond to try to help...thankyou Martin...and also would like to thank Emma that I spoke to while trying to contact Martin, she was lovely.

7 days ago
Dawne Yarnell,


MARTIN1918

MARTIN1918 Just booked my 50th break away to Benidorm with holiday gems martin was fantastic helped with the booking different options and got us exactly what we wanted. Such a pleasure to book with will definitely use again 10/10 for customer service

7 days ago
Jane Foreman,


Generally very good but would have…

Generally very good but would have liked more telephone contacts

7 days ago
denis,


I spoke to a lady called Norma and she…

I spoke to a lady called Norma and she was very friendly and helpful when booking my holiday thankyou so much

7 days ago
Mrs Andrea Balmer,


good service

good service. quickly sorted. Very pleased

8 days ago
Mr Philip Kenny,


Finn104 provided excellent service to…

Finn104 provided excellent service to ensure I had the best deal.

8 days ago
Catharine Woodhead,


I booked my holiday with Sam214

I booked my holiday with Sam214. She was so helpful, polite and professional. I thought I'd lost my booking after trying to do it online but Sam soon sorted everything and make sure that we got good value for money and everything we needed included. I would definitely book with her again.

8 days ago
Naomi,


book holiday gems

first class service from emma jackson, she went above and beyond to book all requests.holiday gems should be very proud of this lady.

8 days ago
June Sproule,


Fantastic service and choice

Fantastic service and found me my holiday of choice over £100 cheaper than any competitor.

8 days ago
Natasha Lowe,


What help they was always good very…

What help they was always good very helpful x friendly

8 days ago
Mrs JEANNIE BINNS,


Excellent customer service…

Sam went out of her way to accommodate our needs. We changed our minds on airports and hotels and not once was it a problem for her. Very courteous and understanding. Excellent customer service. Mrs K Taylor SAM214

8 days ago
Kerry Taylor,


EXCELLENT SERVICE, NOW MY GO TO HOLIDAY COMPANY.

UPON CALLING I WAS GREETED BY A VERY PLEASENT PERSON (LILY 209) SHE WORKED EVER SO HARD IN GETTING ME THE BEST DEAL FOR THE FLIGHT & HOTEL I WANTED. IT IS FOR MY WIFE'S 60TH BIRTHDAY HOLIDAY & WHEN SHE CAME BACK WITH THE PRICE WHICH FELL WITHIN MY BUDGET I WAS VERY HAPPY. THE WHOLE SERVICE WAS EXCELLENT FROM START TO FINISH. AGAIN A BIG THANK YOU TO LILY. HOLIDAY GEMS WILL BE THE FIRST COMPANY I APPROACH NEXT TIME I AM LOOKING FOR A HOLIDAY. MANY THANKS MIKE.

8 days ago
MICHAEL,


Leah Abbott

Would highly recommend - had to cancel with another company as never confirmed my trip. Leah put my faith back into booking again as she made it so easy. Thanks again

9 days ago
Consumer,


Very good service .

Very good service . Nadia Ahmad is good.

9 days ago
Mr Ahmed Mahmoud,


Lily 209

Lily 209 Lily was polite, friendly and honest from the outset. She worked tirelessly to book me the holiday I had found online at the best price possible. She called me back when she said she would and kept me updated on any changes. She made sure the hotel confirmed requests too! Would have been 5 stars but one little hiccup made me a little nervous...however this was quickly sorted! I would recommend Holidaygems to my friends and Lily as an agent. Thankyou.

10 days ago
Sophie j,


Kos lily209

Lily was very helpful, explained everything, and got us booked for our holiday no fuss. Thank you Gary and Gill

10 days ago
Gary Vaughan,


Fantastic customer service very polite…

Fantastic customer service very polite and friendly wish every one was like that finn104

10 days ago
Barry ,


Brilliant

Jane was fantastic very helpful and fulfilled are needs very impressed and will certainly use again thank You Jane

10 days ago
customer,


Good experience booking the holiday…

Good experience booking the holiday little hitch with the transfer sorted out straight away my first booking of a holiday with holiday gems

10 days ago
Mr Gary Brown,


Very helpful and gave slot of…trouble with booking on line

Very helpful and gave slot of assistance when needed

10 days ago
Gillian Allen,


Salou Holiday booking

Spoke with Leah Abbot 215 today after a query I had regarding an online booking which I couldn't complete. She found the holiday in question and was quickly able to explain the reasons why. We were cut off half way through but she quickly phoned me back. After a bit of searching, as the prices had gone up overnight Leah was able to sort the same holiday out at a reasonable price. The whole experience was hassle fre, even when she stayed on the phone and talked me through paying the deposit on their website. Will certainly book through holidayGems again in the future.

10 days ago
Claire Rotherham,


vary helpful .

vary helpful .

10 days ago
Mr Anthony Allen,


Kayden 175

I booked a holiday with holiday gems, spoke to kayden, he couldn't have been more helpful, myself and my niece wanted a cheap holiday in Feb half term, he looked thru everything trying to find the cheapest flights and apts, nothing was too much trouble for him, we booked a 3 night stay to benidorm and it took all the stress out of looking ourselves, so well done kayden I would definitely recommend bookingo with you

10 days ago
Jackie,


KAYDEN175

Kayden was a great help. Top bloke and will definitely do business with him again.

10 days ago
Jay,


SAM214

This is my fourth holiday booked with HolidayGems and SAM214 was probably one of the most courteous and willing agents I have encountered. After bombarding her with no less than seven possible holiday destinations for 9 people, she carefully navigated all my enquiries and got me a holiday which I think will please everyone, and of course at a very reasonable price. Well done her! A pleasure to deal with!

11 days ago
Suzanne,


Thanks for your help today much…

Thanks for your help today much appreciated with the help I got especially from agent 210 her name was Jane thanks again for helping us get what we wanted thank you regards tracy

11 days ago
Tracy,


Really easy to book our holiday with…

Really easy to book our holiday with holiday gems, very pleasant, explained everything, would definitely recommend, and Lyndsey 208, was brilliant. Great customer service, she was very polite, and even dealt with out booking after she had finished work.

11 days ago
Tracy Jefferis,


great service very helpful sam214

great service very helpful sam214

12 days ago
stephen hines,


Hi lily was very helpful and lovely

Hi lily was very helpful and lovely. Would book again with holiday gems. Lily209. Only thing i was disappointed was the price went up. But that isn't lily fault. Thanks again.

12 days ago
Jeanette Mcpartlin,


very professional

Nadia was very professional and helpful. However, although explanation given for much higher cost on phone i am aware that we could in fact have booked cheaper online had all the options been available. I only phoned due to needing to ensure priority boarding.

13 days ago
Sharon Roworth,


Cannot fault the service...

Cannot fault the service.... very helpful

13 days ago
Barb Mitchell,


Booked at very short notice

Booked at very short notice , for a holiday to Tenerife 14th December for 2 weeks. As we had lost our holiday to Gambia (TC). Lily was excellent in arranging this for us. The only hiccup was that I had to ring up and enquire about luggage as this wasn't included with the flight. Always ask about the latter. Booked private transfers to the hotel and back to the Airport, no problems at all , HG even sent me a text 24hrs before our taxi was due ,given times and reference . All in all excellent service by HG, and thank you Lily.Regards Ian Matthews

13 days ago
Ian Matthews,


Yvonne

The travel consultant, was polite and very helpful. She explained everything to us brilliantly

13 days ago
Jamie Testouri,


Friendly and very helpful

Friendly and very helpful. Great service!

14 days ago
J Roost,


a real lady who knows her job no.212

excellent service from beginning to end/

14 days ago
June Sproule,


Great Service

Just booked a 5 night stay in Costa Del Sol with this company. Had a lovely call from Emma 212 to confirm booking cabin bags & any questions we had great service and very pleased with price would highly recommend and use in the future many thanks

14 days ago
Lisa Maxwell,


Martin was really helpful and booked my…

Martin was really helpful and booked my holiday with no stress and all my requirements I asked he assisted brilliant lovely manor would highly recommend

14 days ago
MJ,


Lily 29 was very helpful and found us…

Lily 29 was very helpful and found us the perfect place and time that we wanted

14 days ago
Shirley Willcock,


Easy to book at a good price and SAM214…

Easy to book at a good price and SAM214 was very helpful.

14 days ago
Douglas,


10/10 great help online

10/10 great help online

14 days ago
Mr. PATRICK MILLOY,


We booked to go Fuerteventura

We booked to go Fuerteventura, and the sales assistant 212, was very warm and friendly and made us feel welcome.like we knew her all our lives. Chris Northampton.

14 days ago
Christopher,


LILY 209

I had the great pleasure of Lily booking my birthday holiday away she was kind and really helpful and went above and beyond to find a holiday and seems a really lovely down to earth lady thank you very much

15 days ago
Emma Churchill,


Very helpful quick & Linsey a joy to do…

Very helpful quick & Linsey a joy to do business with first class

15 days ago
MR BRIAN STANNARD,


Searched and believed I had booked a…

Searched and believed I had booked a holiday online. The next day Agent210 telephoned and explained that only one of the rooms was available and that although another room was available at the same hotel there would be a price increase of just under £50. As this is to be split between five of us I wasn't too put out. Jane was very professional in explaining the situation and I have no complaints. I usually book travel independently rather than through a holiday company/as a package so this is something I will be aware of should I book a package with a holiday company in the future. I believe I still received a good deal compared to airline/hotel prices I had looked at separately so as everything goes smoothly with the actual holiday then I will be satisfied. I cannot fault Jane (Agent210) on her professionalism, communication or customer service skills.

15 days ago
Geraldine Lawrence,


A lovely lady who took a lot of time to…

A lovely lady who took a lot of time to check choices and prices made informed suggestions and was extremely helpful all the way through. I would very much recommend lily209 and the amazing service she provided. We'll done lilyxx

15 days ago
Tracy Lautier,


Really helpful staff but we are not…

Really helpful staff but we are not happy with the appt which isn’t holidaygems fault but we moved after 2 nights and now staying there to a lovely hotel

15 days ago
customer,


Very helpful and friendly

Very helpful and friendly

15 days ago
Sarah Mitchell,


Fantastic and easy booking with John

Fantastic and easy booking with John - would highly recommend to all!

15 days ago
MISS SAMANTHA DICKENS,


Great service from Geraldine 221!

Holiday company websites are not always the easiest to use when booking a holiday. We had a group of 6 adults and two babies. Holiday Gems' telephone agent Geraldine 221 was brilliant in helping us get the flights, accommodation & transfers we needed. To avoid any disappointments you just need to be aware that the first price you see is very likely to change when your various requirements are factored in!

15 days ago
STEVEN GIBSON,


Sturdy and good information

Sturdy and good information

15 days ago
anthony naylor,


Very helpful and efficent

Very helpful and efficent

15 days ago
Barry Carr,


excellent

Leah was very helpful and chatty make me feel very reassured when booking.

16 days ago
Nicole Jayne Walker,


Excellent communication very helpful!!

Excellent communication very helpful!!

16 days ago
Fotini Leoudi,


Lindsey was very polite and came across…

Lindsey was very polite and came across as experienced in her role. Very patient,listening to my requirements and advising me accordingly. I would definitely recommend this company. And will certainly be using your services again.

16 days ago
Mrs Heather Cox,