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Sales Team
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 21.00 hrs
09.00 to 20:30 hrs
09.00 to 17.30 hrs
10.00 to 18:00 hrs
10.00 to 18.00 hrs
Call:
Customer Service
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 17.00 hrs
09.00 to 17.00 hrs
Closed
Closed
Closed
Call: 0330 124 0424

Feefo Reviews

We consistently provide customers with a great holiday; just take a look at these in-depth trusted reviews from our satisfied customers.

excellent service, very helpful. looking forward now to seeing Malta

2 days ago


personal touch, lady who dealt with me was brilliant & a credit to the company.
very easy and helped by explaining everything

4 days ago


Brill

Absolutely brill keep the good work up

4 days ago


I bough a holiday and agreed paid but afternoon I received another Emil from holiday gem that the rooms were not available and I had to change the rooms for more money .
They put you in such a situation that you have no choice and have to pay the extra few hundred for the same holiday you booked earlier.

10 days ago


Great bargains

I always use Holiday Gems, excellent service and really good feals, thank you.

10 days ago
Miss SHEILA CAMERON,


Perfect

So helpful nothing was too much trouble. Sorted out exactly what I wanted.

10 days ago


Would use again

Good response when called. Too late to book online so had to call. Got what we paid for at very short notice.

14 days ago
Mrs PETA COLLIER,


Efficient & professional

Very efficient & professional in all aspects of the booking experience

18 days ago
Mrs MARJORIE ASHTON,


AGENT KIRSTY224 WAS BRILLIANT. VERY QUICK AND LOTS OF KNOWLEDGE.

18 days ago
Mrs DENIC,


Excellent customer service

Excellent customer service made two separate bookings and found them excellent to use
And don’t think they can be beaten on price

25 days ago


Brilliant

Very good service , professional and have recommended to many people

25 days ago


Staff number 212, so helpful and cheerful, explained things clearly!

Amazing service lovely staff member

29 days ago
MRS KAY ROBINSON,


Very good

Always book holidays with yourselves, have done for past good number of years always get good prices and more or less exactly what we ask for. Sam was very attentive asking the right questions to get us the best possible requirements. Will book again for beginning of Feb2020 many thanks Hilary.

32 days ago
Miss Hilary Webster, Liverpool


Very helpful. Thank you.Tony from Brighton....

I have dealt with holiday gems before, and always found them to be very quick and efficient in finding the best deal. I would definitely recommend the to my friends and family....

32 days ago
Mr ANTHONY BANFIELD,


I would use again

Steve, who assisted me was great

39 days ago
Mr MARK CROCKETT,


Well recommended

Found our Egypt holiday on the website, but had a coupe of questions. When I rang I spoke to a very knowledgable young lady, she answered all our questions and booked it for us. Simple, pleasant and a pleasure to book with, will definitely use again, already told family and friends, who have also booked through them

47 days ago


easy to book

Quick and easy booking by a friendly man as it is my 1st time booking holiday gems i wasnt sure how long it would take.Everything was explain to me was advised about ringing for prices of luggage and for special assistance and recieved my confirmation email within a hour

53 days ago
MRS PATRICIA BENNETT, sheffield


Friendly and organized

Very friendly and helpful sorted new flights out as my 1st ones were with Thomas cook

53 days ago
Mrs TRACY PALMER,