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Sales Team
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 21.00 hrs
09.00 to 20:30 hrs
09.00 to 17.30 hrs
10.00 to 18:00 hrs
10.00 to 18.00 hrs
Call:
Customer Service
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 17.00 hrs
09.00 to 17.00 hrs
Closed
Closed
Closed
Call: 0330 124 0424

Feefo Reviews

We consistently provide customers with a great holiday; just take a look at these in-depth trusted reviews from our satisfied customers.

Great service

Great service. Booking holidays through them for a few years now without any hiccups.

3 days ago
Mr Sergio Rosa, London


A very good experience all round

Efficient service by a pleasant lady called Julie

3 days ago
Mr Keith Sykes,


Service was good. I did have to ring back twice as the name was incorrect. I also noticed that I got charged for the call on my mobile.

3 days ago


Great service

Great price great service keep it up

4 days ago


Excellent price

Fantastic customer service, excellent price.

4 days ago
Mrs SELINA TOWERS,


Top service

Great service has always . Emma Jackson customer service was amazing

4 days ago
Mrs LESLEY MCCLURE, Essex


This is acompany you have got to pick up the phone and it will be worth it

Can not say one bad thing about this company you hear that companies go the extra mile for customers well these go even further. If you want to book a holiday they make it so relaxing. We have not been yet but the deal they gave was amazing. The staff was so helpful. Honestly give them a try and see what you think and I can assure you that you will be happy. I spoke to many companies to gets quotes and you know when some people just want to take your money and get you off the phone or ain't interested in what you say or if you pay now we will give you a extra 10% well how does that work you phone up ask there best price they give it and then when you say your get back to them they say pay now and you get a extra 10% was not the best deal in the beginning. This company is not like that at all try them see what you think.

6 days ago


Excellent

Excellent service Daniel sorted out our holiday after flights were increased he found alternative flights cheaper carnt fault him thanks

6 days ago
Mr Richard Webster,


Exelllant service
S&as very patient and very helpful and above all very polite

6 days ago
Mr NARINDRA MISTRY,


Thwaib was brilliant deserves worthy praise

Holiday gems are Brilliant straight to the point and excellent.
Please note I would never book with
Last minute .com waste your time mess you around and customer services in India is appalling the worst ever. They took my money and didn’t book me a holiday and took 3 months to return my money quite shocking.
Teletext customer service disgraceful too the Indian call Centre always put you on hold for hours.
Twaib at holiday gems was brilliant and it took me less than an hour to find what I wanted and booked that quick, quite fantastic.

7 days ago
Mr mubasher Ahmed,


Easy to book

This is second time I have booked with holiday gems it was so easy to get the dates flights and hotel we wanted very friendly and helpful staff

7 days ago
MRS PATRICIA BENNETT, Sheffield


Exellent service and reasonable price!!

7 days ago
Miss ZANIAB SIDIK,


Very polite and took her time with my needs for a single traveller

Lily took her time looking through other options as a single traveller ensuring all my needs where met.
Very polite and made me feel she had my interest at heart rather than rushing a sale.
😎

7 days ago


Great company to deal with

Booked our holiday through these guys very quickly and efficiently. Agent very helpful and knowledgeable. Would recommend and use again without hesitation.

7 days ago


Great price and service

Had very good experience with Holiday Gems and in particularly Lilly, who went out of her way to get me a good deal, all paperwork came through quickly and I will definitely use them again.

7 days ago


Very supportive, helpful and polite found me holidays for all my family after ours was cancelled with Thomas Cook.

7 days ago
Miss LORNA GREASBY,