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Sales Team
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 21.00 hrs
09.00 to 20:30 hrs
09.00 to 17.30 hrs
10.00 to 18:00 hrs
10.00 to 18.00 hrs
Call:
Customer Service
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 17.00 hrs
09.00 to 17.00 hrs
Closed
Closed
Closed
Call: 0330 124 0424

Feefo Reviews

We consistently provide customers with a great holiday; just take a look at these in-depth trusted reviews from our satisfied customers.

Very happy customer

5 days ago
Mrs Dana Jevic,


Brilliant service emma was so good at her job and so polote

5 days ago
Mr David Newland,


A great company to deal with

Very helpful when you have a problem...always polite.Working from home does not detract from the professionalsm a customer expects from their holiday provider....

6 days ago
Mr Maurice Fletcher,


Very impressed

From my first phone call with Holiday Gems I was very impressed with Emma Jackson who dealt with my holiday inquiry, she was very helpful, knowledgable and very polite.
I will be using holiday gems for future holidays.

6 days ago
Miss Margaret ann Stewart, Glasgow


Amazing customer service

Amazing customer service. When my flight home was cancelled the night before I was due to travel abroad, the team was extremely helpful and quick at solving the situation. The staff are friendly, helpful and for a big company they offer a very personal service. Whenever I needed help they were quick to answer the phone and no issue was left unresolved in that same conversation. I would highly recommend booking with this company!

10 days ago
Miss Costello,


Great service

Sam was very helpful and friendly when we booked our holiday.

10 days ago
Miss Sarah Brand,


Great service.
Quick and simple booking.
Lots of support with Covid.

10 days ago
Miss Lauren Harrison,


Amazing company

It was very easy to book with holiday gems and the call I received after to booking to go over my details and ensure everything was as I wanted it was very helpful and I got my holiday for a great price

12 days ago
Miss Georgie Miles,


Fantastic service

So easy to book online and price very reasonable in comparison to other holiday firms
Curtesy follow up call from agent was not expected but very reassuring in current times
Would recommend holiday gems to my friends and family

12 days ago
Mr Steven Kelso,


Nice to talk to an English call centre , very helpful and informative

15 days ago
Mr Darren Kitchener,


Good service

Emma (212) travel advisor was extremely helpful

16 days ago


Good thanks

19 days ago
Miss Jacqueline Lynn,


Great service

Easy way of booking, all the information given after booking is easy to read and understand and when the agent rang confirming everything he was clear and polite with all thw details

20 days ago


Great Travel Company

From booking to receiving confirmation and travel documentation all was handled efficiently and faultlessly. I would definitely recommend using Holiday Gems to others I know and would afford them another opportunity when I book my next holiday.

20 days ago


Great service

great all round setvice

20 days ago
Mr Simon Ellis,


My first online booking,its the way to go.

Easy to navigate website, ( even for this oldie ) booking completed in a few short minutes, quick response from company to confirm, I didnt realise it was so easy to book a holiday. will certainly use your company in the future.

20 days ago
Mr norman wishart, worthing


I would recommend Holiday gems.They do look after their customers.

Good staff to talk to.Easy to book online and they have helped me as I've had my Holiday cancelled a few times because of the Corona viruses.

44 days ago
Mr Paul Carrick,


Top service by Stuart credit to your company

47 days ago
Mr Leslie Mills,