Sign up to our email and be the first to see exclusive discounts and offers!
SIGN UP
Sales Team
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 21.00 hrs
09.00 to 20:30 hrs
09.00 to 17.30 hrs
10.00 to 18:00 hrs
10.00 to 18.00 hrs
Call:
Customer Service
Monday-Thursday
Friday
Saturday
Sunday
Bank Holiday
09.00 to 17.00 hrs
09.00 to 17.00 hrs
Closed
Closed
Closed
Call: 0330 124 0424

MONARCH GROUP COLLAPSE

MONARCH GROUP COLLAPSE – update 3 - 1200hrs 12th October 2017

The company “Monarch Airlines & Monarch Holidays” has ceased trading. If you have a flight booked with us as part of an ATOL Bonded Holiday , we would like to advise you of the following :

Firstly, in line with our Financial Protection and ATOL bond, in all circumstances, your monies are safe & secure.

On learning of the collapse, the HolidayGems.co.uk Emergency Response Unit immediately reacted to this unfortunate situation and a dedicated team are working to ensure disruption in minimised to our mutual and valued customers.

We must advise in advance that unfortunately our Reservations Team DO NOT have access to After Sales systems and more importantly your booking records, therefore, please DO NOT call our Reservations Department as they are unable to help however and to reiterate, a dedicated team have been assembled to deal with this issue as efficiently as possible.

Our dedicated Emergency Response team are dealing with all bookings in strict priority order and we would ask for your understanding in this matter.

For those in resort: Our dedicated team will be in touch with yourself to advise personally of the situation in order that you do not have the expense and inconvenience of calling ourselves. For further and up to date information regarding your return flight, click here https://monarch.caa.co.uk/customers/i-am-currently-abroad/ In nearly all circumstances your holiday will continue as normal however, please regularly check this link for details of your new flight.

For those due to travel: Excellent progress is being made by our team in re-booking and re-arranging Holidays and they are dealing with this issue in priority date order and will contact you in due course. We must advise you to not take any action until we have contacted you as our team will be sourcing new or alternative flights that match your original Monarch flight.

The dedicated telephone number for further information is 01244 957866 This will play a short message on the actions we are taking. Please rest assured we will be calling you and are doing all that we can to minimise disruption to you and your party.

We thank you in advance for your patience and understanding in this matter.

HolidayGems.co.uk Emergency Response Team.