Zafiro Palace Alcudia

Caro R

We recently had the pleasure of staying at the Zafiro Hotel in Alcudia, and I have to say, it was one of the best hotel experiences I've had. From the moment we arrived, the service was exceptional, and it set the tone for our entire stay. The staff were incredibly welcoming and went above and beyond to ensure our comfort, making it feel like a truly personalised experience. The food was absolutely outstanding – one of the best sets of restaurants I’ve encountered. Each meal was a delight, but if I had to recommend just one, the Grill restaurant for dinner was a standout. The fish was incredible, and the atmosphere was perfect for a relaxing evening. Our room was immaculate – the cleaning was impeccable, and it was clear the staff took great pride in maintaining a high standard of cleanliness. Every detail was taken care of, and it made our stay feel even more luxurious. The coffee shop served proper coffee, which was the perfect way to start the day! One last note – I saw some reviews mention a shortage of sun beds, but I can confidently say that was nonsense. There were plenty available during our stay, and we never had any trouble finding one! Overall, the hotel and staff truly impressed me, and I would highly recommend it to anyone looking for a relaxing getaway in Alcudia. It’s one of the best hotels I’ve stayed at in a long time!

Selene Reilly

Great hotel and we had a fantastic holiday staying here. The location is ideal for families with kids but also perfect if you’re looking for a slice of luxury. It’s close to the beach and shops, and from the moment we arrived, the staff couldn’t do more for us. Room The room was excellent and felt like a piece of luxury. We stayed in one of the rooms with a rooftop jacuzzi, and I would highly recommend it. The cleaning service was great, and water was always topped up. One evening we had a slight issue with the air con (our fault for not shutting the door properly), but even after midnight, reception sent someone immediately to fix it. The room was spotless, comfortable, and truly a treat. Food & Restaurants The buffet offered a huge variety with plenty to suit all tastes for breakfast, lunch, and dinner. Some of our group mentioned they would have liked the food a little hotter, but overall the quality was very good. Service was pleasant and although plates could have been cleared a touch quicker, it didn’t affect the experience too much. We also tried all of the à la carte restaurants and enjoyed them all. Both the food and service were excellent. Booking in advance was essential as they filled up quickly. A little more flexibility with timings would have been nice, but we understand it was a busy season. One highlight was the restaurant above the pool, which we highly recommend for lunch as the food was absolutely delicious. Pools I didn’t spend much time in the pools, but they were clean and family-friendly. The only small downside was that the pool beneath one of the restaurants wasn’t always closed off during dinner service, which affected the ambience with kids playing while you’re eating. Otherwise, they looked inviting and well-kept. Another suggestion would be to consider keeping the swim-up bar as an adults-only space or at least sectioning part of it off, as it can be tricky carrying drinks with children splashing around. Entertainment The entertainment was very focused on children, with shows finishing around 10:30 to 11:00 pm each night. It would be great to see a separate space or program for adults, as we’ve experienced in other hotels, with kids’ entertainment in one area and adult-focused options in another. Daytime activities were also mainly aimed at children, so some adult-friendly pool games like water polo would be a welcome addition. The gym was good for a hotel gym, with a range of equipment and classes, though my yoga class was unfortunately cancelled at the last minute without warning. Overall This is an excellent hotel with fantastic food, service, and cleanliness. The staff couldn’t do more for you, and we had a wonderful stay. Perfect for families with kids who also want a touch of luxury. Highly recommended.

Vegard K

We spent a week at this beautiful hotel, and overall we had a pleasant stay. Food and Restaurants The buffet at The Market was excellent, with a large and varied selection. Unfortunately, we found that if you sat outside along the sides, staff could forget about you – plates were not cleared away, and it could take a long time to place a drink order. We ate at La Veranda only once. The food was fine, but not on the same level as the buffet. Rooms and Facilities Our room was nice, the bed was comfortable, and we had everything we needed. However, we did experience two technical issues: a balcony door that didn’t work, and a toilet that kept running after cleaning. These were fixed, but it was still inconvenient. The hotel felt very large, and we felt the staff sometimes lost oversight. Routines seemed unclear at times, resulting in inconsistent service. Pool Area The pool with the swim-up bar was quite crowded, and finding available sunbeds was very difficult. The hotel has a rule that sunbeds cannot be reserved for more than 40 minutes without use, but this was not enforced. Additionally, lifeguards began removing our towels before pool closing time, even though we had personal items like bags and shoes on the loungers. This felt unnecessary, as it meant we had to walk back to our room cold and wet. The pool bar was often busy, and we sometimes waited up to 10 minutes to be served, especially when seated on the sides. Hygiene could also have been better – we saw a bartender use a glass that had fallen on the floor. Entertainment and Amenities Evening entertainment was disappointing, and there was no mini-disco for children. We also missed having a small shop at the hotel for basic items like snacks, drinks, or pool supplies – everything had to be purchased outside the hotel. We also found it inconvenient to bring the hotel key card to the pool bar for all-inclusive service. A wristband system would have been much more practical and avoided bartenders constantly asking for the room number. After 10:30 p.m., the hotel became completely quiet, with no music or activities, giving the impression that everyone should return to their rooms. Summary Zafiro Hotel Alcudia is a beautiful hotel with an excellent buffet, nice rooms, and very friendly staff. However, the hotel feels slightly too large for the current staffing level, and routines are lacking to ensure consistent service. With better organization and a few more staff members, this hotel could easily move from very good to truly outstanding.

G K

Hotel is stunning, lots of amenities, food is incredible (even the buffet, which is rare) and the service is amazing. The staff are a real credit to the hotel and are absolutely fantastic. The pools are great and there is a stunning beach nearby. One small issue at departure, but the hotel team stepped up and put it right immediately. This kind of hospitality is rare these days but they’ve won a loyal customer today. Will be recommending the hotel to all and looking forward to a return stay. Thank you!

C Y

Fantastic stay overall. There were a few minor things that didn't seem as attentive as previous years but equally, some things seemed slightly better. The choice and quality of food was of a very high standard. The staff are superb, especially in the restaurants and bars. The rooms are very spacious and clean, although it did feel during this stay there were a few things not replenished or cleaned as thorough, like milk and the bath etc We had to call reception a few times for refreshments and to adjust things in the room. Overall though a fantastic resort with great swimming pools that caters for all ages. Extremely well kept grounds and excellent facilities. Night time entertainment can be hit & miss but overall it services everyone.