Vegard K
We spent a week at this beautiful hotel, and overall we had a pleasant stay.
Food and Restaurants
The buffet at The Market was excellent, with a large and varied selection. Unfortunately, we found that if you sat outside along the sides, staff could forget about you – plates were not cleared away, and it could take a long time to place a drink order.
We ate at La Veranda only once. The food was fine, but not on the same level as the buffet.
Rooms and Facilities
Our room was nice, the bed was comfortable, and we had everything we needed. However, we did experience two technical issues: a balcony door that didn’t work, and a toilet that kept running after cleaning. These were fixed, but it was still inconvenient.
The hotel felt very large, and we felt the staff sometimes lost oversight. Routines seemed unclear at times, resulting in inconsistent service.
Pool Area
The pool with the swim-up bar was quite crowded, and finding available sunbeds was very difficult. The hotel has a rule that sunbeds cannot be reserved for more than 40 minutes without use, but this was not enforced.
Additionally, lifeguards began removing our towels before pool closing time, even though we had personal items like bags and shoes on the loungers. This felt unnecessary, as it meant we had to walk back to our room cold and wet.
The pool bar was often busy, and we sometimes waited up to 10 minutes to be served, especially when seated on the sides. Hygiene could also have been better – we saw a bartender use a glass that had fallen on the floor.
Entertainment and Amenities
Evening entertainment was disappointing, and there was no mini-disco for children. We also missed having a small shop at the hotel for basic items like snacks, drinks, or pool supplies – everything had to be purchased outside the hotel.
We also found it inconvenient to bring the hotel key card to the pool bar for all-inclusive service. A wristband system would have been much more practical and avoided bartenders constantly asking for the room number.
After 10:30 p.m., the hotel became completely quiet, with no music or activities, giving the impression that everyone should return to their rooms.
Summary
Zafiro Hotel Alcudia is a beautiful hotel with an excellent buffet, nice rooms, and very friendly staff. However, the hotel feels slightly too large for the current staffing level, and routines are lacking to ensure consistent service. With better organization and a few more staff members, this hotel could easily move from very good to truly outstanding.
Ray Scotter
Spacious clean rooms with comfortable beds. Food choice and quality was excellent, perfect for kids and adults. All staff were pleasant and helpful. Good grounds and facilities for kids. Evening entertainment was varied and enjoyable. Complex is a 10/15 min walk to the beach but it is a safe and pleasant walk. Alcudia old town is well worth a visit particularly on market days, Sunday & Tuesdays.
G K
Hotel is stunning, lots of amenities, food is incredible (even the buffet, which is rare) and the service is amazing. The staff are a real credit to the hotel and are absolutely fantastic.
The pools are great and there is a stunning beach nearby. One small issue at departure, but the hotel team stepped up and put it right immediately. This kind of hospitality is rare these days but they’ve won a loyal customer today. Will be recommending the hotel to all and looking forward to a return stay. Thank you!
C Y
Fantastic stay overall. There were a few minor things that didn't seem as attentive as previous years but equally, some things seemed slightly better. The choice and quality of food was of a very high standard. The staff are superb, especially in the restaurants and bars. The rooms are very spacious and clean, although it did feel during this stay there were a few things not replenished or cleaned as thorough, like milk and the bath etc We had to call reception a few times for refreshments and to adjust things in the room. Overall though a fantastic resort with great swimming pools that caters for all ages. Extremely well kept grounds and excellent facilities. Night time entertainment can be hit & miss but overall it services everyone.
David Pitkin
It was great to see how amazingly hard the staff are working. This was especially noticeable in the restaurant where they are greeting you, cleaning away tables and preparing for the next guests with a spring in their step and a smile. Definitely a cut above other all inclusive / half board hotels we have stayed in. This is a fantastic hotel for young families. The young children were really enjoying the splash pools / mini water park type pool with the slides. Although not what I'd call "luxury" the hotel and its rooms were really good quality and spacious.
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