Xoria Deluxe

stuser22 1

Expected more from this hotel . Before booking everyone should know that it is located 2 to 2:30 minutes away from the Antalya airport , it is a small hotel not as large as it looks in the pictures , and the food choice is very limited , it is far away from everything, the bazaars , the medical facilities in case of emergencies, nothing is close to the hotel . The staff spoke English very little to not at all , i believe it should be mandatory for the staff to be highly knowledgeable of the language because of the foreign visitors . We needed medical assistance from the "24/7 doctor" located in the hotel , which by the way asks you to go to his clinic and pay hundreds dollars for a check up of any sort , 2 people came with an ambulance and pressured me to go to the clinic because my health insurance "will pay for it" , but i wasn't even insured of that....? The electricity in our room went off 3 times during the 2 last days of our stay , the staff brought a technician but never cared to look after what was causing the electricity to go off. The beach was very poorly kept with big rocks on the sand , it would be nice if the hotel invested in the beach and paid much more attention to it . During my 7 day stay very little amount of seafood was served , not sushi , but grilled fish . I would like to have more seafood varieties. The pools are very small , not very practical to the large number of visitors . The loudly played music at the pool from 10 am to 11pm made it impossible to relax . When it was the ice cream time which was very limited the line of the people waiting was so long that some people couldn't even wait in line for it , the same goes for the drinks . Overall i would not recommend this hotel for an all inclusive holiday in Turkey.

Uarda _S

We stayed for 6 nights at Xoria. We were very pleased with the staff service from the arrival up to meals and other requests. We appreciated the fact that our room was cleaned every day and that the resort provides multiple entertainments. We stayed during the last week of may and the weather was not so good for the sea. Another thing that we would like to be improved or let other people know is that the wifi is not very strong and the meals are almost similar every day. I suggest for them to be more active on social media because their last post is from 2023 and it made me skeptic about the reservation.

Gábor Balázs

I do not recommend it to anyone. I rate the hotel a maximum of ***. Several of us went we rented 4 rooms. There was a sewer smell in one of the rooms, we reported it several times but they couldn't fix it. The elevator was not working properly, we got stuck twice. We indicated several times that we needed a blanket and we got one! The food was raw and tasteless, we couldn't find a free seat several times. The drink selection does not meet the ***** standard! The temperature of the indoor pools was not suitable for swimming.

Aimee Rankin

Having a lovely holiday here, I would very much recommend it. the staff have been incredible and the hotel has been immaculate. The waffles were incredible and the ice cream with them was delicious. The entire experience has been absolutely lovely with all the staff being very accommodating and friendly. We have had gorgeous weather the entire time. The guest relations manager and the love holidays team have been brilliant and the bar staff have been exceptional. All round an amazing holiday and a perfect honeymoon.

HEZ

Very disappointed with both this holiday and how On the Beach (OTB) handled our complaint. This was my first time booking with them, and it will definitely be my last.The Xoria Deluxe in Alanya, Turkey, was advertised as a luxury 5-star resort, but it did not meet that standard at all. The hotel staff were incredibly abrupt, rude, and completely unhelpful whenever we raised issues. We faced severe problems with cleanliness, poor maintenance, and non-functional air conditioning. The food was also poor quality, and one member of our group became violently sick one night after eating the fish. Far worse, there was a major security breach where two unknown men walked straight into my son and his girlfriend’s room.We raised all these issues while on holiday. OTB's only solution was to offer a relocation, but they demanded we pay thousands of pounds more to move.Since returning home, OTB has repeatedly minimised our claims. Because they were not registered with ABTA at the time we booked, we had to go through independent arbitration via Hunt ADR. Despite clear video and photographic evidence of the broken facilities, food issues, and the security breach, we were awarded a pathetic amount. OTB completely failed us, misrepresented the holiday. Avoid them this place If you are looking for a Five Star Luxury this is NOT the place to go