fatjon selimaj
Hey Wyndham team! I want to be very honest with you, with my feedback. The points won't be deducted, but I'll give you my maximum so as not to disrupt your work, but some household tasks definitely need attention.
I think you need to work more on the cleanliness of the rooms. The shower heads from above seem like they haven't been touched for years. The mirrors also have cleaning issues. In fact, in the 7 days we've stayed, you've done daily cleaning often and changed the towels, but I would greatly prefer if the duvet and pillow had protectors, it's a standard for good hotels. As for the carpets in the room, I think you've put them as accessories, either wash them more often or remove them altogether as they give a bad feeling. The breakfast is abundant and well-organized except for 2 or 3 suggestions that if accepted, I would be happy to share with you. First, the boiled eggs should be cooked with different timings and not just one type, more variety in omelets.
All these points I've mentioned are constructive and not meant to be negative towards you. We thank you for your hospitality and wish you continued success.
Elisa Huber
Very good. all people very friendly. especially at the breakfast buffet and room cleaning. At reception some people have trouble giving detailed information. more skills would be suitable. otherwise very satisfied. Rooms very comfortable and new. Location is also very good.
What I found very unfortunate is that the rooms with two beds are so close to each other. I was on vacation with a colleague and booked this room, but because the beds were too close together, he took another room.
Dorrie Linford
The location by the marina is good, with many places easy to walk to - although note it’s at one end so a hotel in the middle of the marina would have a few more places closer by. Service was generally good - special mentions to Ahmed and Duncan for going above and beyond to be helpful.
The room was a good size, kept really clean by the housekeeper who was so kind and polite. The hotel also helped to make my birthday special with balloons and a cake in the room. There are people working here who do really care about providing a good experience.
The bad bits:
I didn’t appreciate being kept waiting for so long to check in - the guy at the desk kept us standing there for 10 minutes then invited us to sit down while waiting. Then he forgot or ignored us and saw two other people while we were desperate to go to bed after a long journey.
We paid for breakfast once and it was hectic with lots of rude and pushy guests to deal with.
The pool area isn’t great. Quite small and dead atmosphere, and the chair covers are stained. The gym was very warm with an average selection of equipment - max 20kg dumbbells.
A.M.M.
I recently stayed at a hotel in Dubai and had an exceptional experience. The staff was incredibly friendly and attentive, making our stay truly enjoyable. The hotel boasts a luxurious spa and provides convenient access to a refreshing pool, enhancing our relaxation. The valet service at the entrance added a touch of convenience to our stay.
A standout element of our visit was Ahmed at the reception. His extraordinary hospitality left a lasting impression, going above and beyond to make our stay special. In a delightful surprise, Ahmed presented us with a mini cake to celebrate my birthday, showcasing a thoughtful and personalized touch that truly made our day memorable.
Overall, our stay at this hotel was marked by outstanding service, top-notch amenities, and a genuine commitment to guest satisfaction. We are already looking forward to returning in the future. If you're seeking a hotel in Dubai with a perfect blend of luxury, warmth, and impeccable service, this is the place to be.
Linda Poirier
Beautiful hotel close to all amenities. Our room was spacious and very clean in a very modern decor. We had a balcony with a magnificent view of the Marina. The breakfast is complete and the choice is varied. The hotel also offers a free shuttle service to the metro and a few other places. All the staff are very attentive. We recommend this hotel without hesitation.
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