terry medhurst
We had a fantastic stay at this hotel! From the moment we arrived, the staff made us feel welcome. Everyone was incredibly friendly, polite, and hardworking – always going the extra mile to make sure guests are comfortable and well looked after.
The facilities were top-notch. The pool area was a definite highlight – clean, spacious, and perfect for relaxing in the sun or taking a refreshing dip. Whether you’re looking to unwind or stay active, the hotel has everything you need.
Overall, it was a great experience and we wouldn’t hesitate to return. A big thank you to the team for making our stay so enjoyable!
Işıl
I had an amazing stay at this hotel! Everything was great from start to finish. The pool is spotless and very well maintained, perfect for relaxing. The beach is just a 2-minute walk away — super convenient and beautiful.
The food was absolutely delicious with a great variety every day. I was especially impressed by the animation team; they really brought so much energy and fun to our stay. Special thanks to Ahmet — he went above and beyond to make sure everyone was having a good time!
Highly recommend this place for a fun, relaxing, and memorable vacation. I’ll definitely be coming back!
Molly Pring
Overall a great holiday, everything we wanted.
Staff are amazing and work so hard, especially Melek on reception. She was so kind, friendly and helpful during our stay.
Food was good, and cocktails were nice. We especially enjoyed the pancakes at lunch and burger bar. Beach is peaceful and easy to swim in the sea. We loved the slides in the pool very much!
Our only negative experience was in the hair/cosmetic salon. The man was very rude to me, said my hair was very dry. He pushed extra services, and tried to over charge me for my nails (€60!! This is double the price in the UK. He took a ‘deposit’ which I didn’t get back, and the prices advertised on his leaflets aren’t what he actually charges so it’s confusing). On top of this, he made me feel very uncomfortable, the whole experience was very upsetting and made me tearful.
Other than this negative experience in the salon, I couldn’t fault the hotel for what me and my boyfriend wanted. Thank you to all the staff who looked after us.
Elaine Carr
We stayed at the White City Beach Hotel in May. We had originally booked a 2 week all inclusive package with Jet 2 whilst our bathroom was being replaced. Due to the work taking longer we extended our stay by 2 nights so had 16 nights at the hotel.
We arrived late at night after a very long journey - the transfer from Antalya airport was around 2.5 hours. We were welcomed by a young lady with the warmest smile - Melek, who checked us in.
Our room, 316, was spacious and super clean. Comfortable bed, plenty of space for everything and a great shower with lots of hot water, kettle for tea and coffee and a fridge. Our little balcony even had a view of the sea. The room was serviced every day by a wonderful lady who really did look after us and kept our room spotless.
The food exceeded our expectations - the variety and quality were exceptional. Absolutely loved the salads and the deserts were just irresistible! (Waistline definitely expanded). I cannot understand how anyone could complain about the food here. There was something for everyone - even the fussiest of eaters could get their chips and pizza fix!
The staff in the restaurant were brilliant, always smiling and friendly. Special shout out to Kerem!
The bar tender at the pool bar, Omar was amazing. He is a definite asset to the hotel. So hard working and providing great customer service, always with a smile on his face.
The pool and surrounding area is lovely, very clean and well maintained. We found there to be plenty of sunbeds around the pool.
We spent most of our time at the beach area, either on the jetty or on the terrace. The beach bar was our favourite place for lunch - a limited menu but all cooked fresh to order - great tuna salads and grilled chicken. Yusuf who runs the beach bar is another great asset to the hotel - always smiling, super friendly and offering exceptional service.
When we ate at the restaurant the food and service were excellent - so many courses and all delicious. Although the buffet cannot be faulted there is something special about table service :)
The entertainment team did a great job and worked hard to get people involved. I have to admit we didn't participate really because that isn't our thing but we did enjoy some of the music and the dance troupes. Ahmet is another team member who always had a smile on his face and a kind word for everyone.
We loved the violinist playing in the lobby and in the dining area in the evening - just beautiful.
The reception team always had a smile and were incredibly helpful with any requests we had.
We did have a massage at the spa and whilst we enjoyed it there was a bit of a language barrier with the masseur and afterwards the manager tried to sell us a programme of treatments to combat ailments that they had identified - wasn't really impressed by that. The spa is not owned by the hotel.
We used the gym 3 times during our stay - it is small and perhaps is lacking a bit of attention. I guess it is difficult when it is probably not used very often but maybe if it was more inviting it would be?
With regards to location there isn't much around the hotel in terms of bars and restaurants but it is very easy to jump on a local bus if you want to explore Alanya.
When we wanted to extend our stay the reception staff and Jet 2 representative, Damla, could not have been more helpful - thank you!
Overall our stay at White City Beach Hotel exceeded our expectations. The team who work here are an absolute credit to the company - everyone does an amazing job - cleaning and maintenance staff, reception team, chefs, bar and restaurant staff. We saw the manager rolling up his sleeves and mucking in with so many things, from taking drinks orders, clearing tables to building a cupboard at the beach bar!
Thank you to the team at White City Beach Hotel for making our holiday memorable and such a positive experience.
Ailsa Fairnie
Just Arrived back to the UK after visiting White City Beach Hotel. Our stay was some what eventful ...
Raw Sewage Smell in Hotel
Our hotel room 218 ;
had an incredibly strong odor of raw sewage in the room coming from what seemed to be drains and the air conditioning unit. This continued on for the following day until the 2nd evening during our stay the smell became unbearable as we came back to the room for the night. We called reception to complain and ask if they had any solution to fix the smell. A maintenance man poured what appeared to be drains cleaner in the bathroom , this had absolutely no effect whatsoever of the smell in the room, after 5 or so minutes someone with better English from reception arrived offering to help and assured us that the smell was not coming from the air conditioner unit in the room and he quote on quote said that " the wind may carry the smell up from downstairs and into the room " bearing in mind both room door and balcony door were closed, when we returned to our room. The smell continued for the rest of the night, After then we decided to complain again to reception regarding the smell of raw sewage in the room, and when approached by staff members we were told that we would not be able to receive a free upgrade for the inconvenience and the manager said this would usually be €30 but he would do it for €15 a night , this made it feel to us that they were just trying to get more money out of us for something that was out with our control. We eventually were moved rooms to an upgraded room with pool and sea view the smell did not return in the room. This still affected our holiday and was a major inconvenience having to move all of our stuff to another room. In and around the main hotel entrance and pool area there was still strong smells of sewage. These smells continued throught the hotel during our stay.
My Booking
