Hend H.
Excellent hotel. The design of the rooms is very well thought of matching the culture of the Algarve. Very colorful and family friendly. They also have a kids playground which is a bit hidden and not mentioned by the staff but if you walk towards the beach you will find it easily. We had a bad smell throughout our stay in the bathroom but it wasn’t very strong that we didn’t bother letting them know as we didn’t want to change rooms (difficult with a toddler). Food is good. Pool side is really nice but surely they have better beaches than the closest one to the hotel. With everything I’ve mentioned, it’s a great hotel and the best W we stayed at and are definitely coming back.
Eva Wisnik
We spent a weekend at the magnificent hotel! The rooms are spectacular and the lobby is the most beautiful I’ve ever seen. The best part is the amazing staff that is there to make your stay the best possible experience. I want to call out Pedro who helped us to our rooms and Teddy who was extremely attentive to our needs in the restaurant. Best place to stay in Portugal!
D
W hotels never disappoint, i stayed here with my family and it was a blast. Most respectful and friendliest staff ever. The breakfast was delicious, the pool area and the food / lunch is perfect, rooms are big and clean, they always provided water bottles, new fresh towels , and tissue boxes daily without having to ask them to. The hotel also has activities and a gym which are also great. Reception and the “whatever and whenever team” are the most helpful and very welcoming, the atmosphere and vibes are great and it was never a dull moment staying in here. The staff members that work in the door and help with bags are so respectful, helpful, and friendly. Me and my family truly enjoyed the stay, when we come back to Portugal we will for sure come back to W algarve!
Value Books
Had literally the worst hotel experience of my life here. Stay at plenty of Marriotts and always had a good experience, including later on on this same trip. We arrived they took our car via valet, took our bags, and offered us drinks. It was our first time staying at a W so we were hesitant to take up their offer since we were worried about upcharging, but they tried to set us at ease. On check-in, they were personable and helpful it seemed. They told us where things were, pointed out that breakfast will be down the hall for us, and gave tips on eating. The room seemed pretty nice, though the automatic privacy curtain was broken and there was no hair dryer so we called it up. Not a big deal, but still you expect a little more from a 5 star hotel. Whatever, that kind of stuff happens.
The next morning, after having been given our free valet, free bag service, and free drinks, and then told about breakfast, we go down to breakfast. They ask for our room number and we give it. Later on they come back and say you're not on the list, and we say yes, the front desk told us about breakfast, and we stayed in this room last night. He comes back and says no. Then he proceeds to tell us that contrary to what the front desk implied, breakfast is not included, and it will cost 75 EURO! We say no way, we'll stop eating right now if that's the case. Instead, the kitchen and waiter person hold us hostage for nearly an hour when we had already planned to be on the road at that time (causing us to miss our next reservation later that day in Seville). No apologizes, no offers to forgive the cost, or even give us some kind of discount for the misrepresentation of the front desk. Unbelievable. Now, I don't want to hear anyone say "oh you should have known!" We had literally never stayed at a W before. We had them offer free drinks, free bag service, and were assured, EVEN AT CHECKOUT AFTER THE BREAKFAST FIASCO, by the valet, "oh don't worry, we're not like that at this hotel". Yeah buddy. Sure. I'm never staying at a W ever again. Ironically, later in the trip, we were offered breakfast at other Marriott hotels, but EVERY TIME they gave us the price of breakfast. W, if you're going to talk about breakfast, you better not lie and mislead your clients, with all the other free offers, and then suddenly hit them with a $75 EURO bill.
The two stars are because the girls that gave us tips were nice and the rooms, other than the missing items and broken screens, were pretty cool too. But the breakfast room service was literally the worst service I've had in any industry ever in my life.
Caroline Samuelsson
Amazing rooms! Could actually step it up on service. Food is good, drinks are great and vibe is nice.
Woke up to go the playground with the kids, at the beach that belongs to the hotel. Veeery dirty on the beach and on the playground after some kind of party the hotel hosted. Staff went home without cleaning. Glasses, cups, cans bottles, napkins and a lot of other things spread out everywhere.
My Booking
