Fern Smith
Stayed in this hotel in February. Beds are comfortable, no noise from other guests and inclusive breakfast was about as expected. Hotel is clean and staff were really helpful. Later check out than most hotels which we found really helpful for our flights. They left a treat for my partners birthday which was absolutely lovely. The area was nice and not far from the beach. Weather was nice being in Feb surprisingly but bet this is beautiful in the summer
Alisa
I chose this hotel specifically because of the indoor swimming pool, but the experience was extremely disappointing and poorly managed.
On the first day, I was told the pool was closed. On the second day, I was told I needed to pay £8 to buy two swimming caps. On the third day, when I finally accessed the pool, the water was extremely cold and not suitable for swimming at all.
I raised this issue with the front desk and was told the manager would come to my room at 7:00 pm to discuss a solution. I waited in my room until 7:30 pm — no one came.
When I went downstairs afterward, the front desk claimed they had called my room and assumed I wasn’t there. This is simply untrue — the room phone never rang. If the manager truly intended to resolve the issue, they could have come upstairs as promised instead of making excuses.
The manager was rude, unprofessional, and showed no sense of responsibility or credibility. In the end, no solution or compensation was offered. I was only told that “next time it would be better” — which honestly makes no sense. After such an experience, why would anyone choose to come back?
This was not just a facilities issue, but a serious service and management failure. I would not recommend this hotel.
Clear communication and basic professionalism were completely lacking.
Christopher Thomson
Fantastic hotel and we simply couldn’t fault it. The rooms are spacious and cleaned everyday. The food and service in the hotel we couldn’t fault and the swimming pool was really big. The hotel is in a great location too. Would highly recommend.
patch brown
Room was cleaned every day. The room was a bit dated but the bed was very comfortable and there was a nice big tv. Staff were all very nice.Notjing was to much bother for them. Breakfast was the usual choices but more than adequate. The hotel location is perfect. A shopping centre about 150 meters away. Plenty of restaurants around the area. Its a nice downhill walk to the old Town and a 20 minute walk in the opposite direction to the strip. The tourist train stops right out side the hotel. Its 6 euros to use it all day. It will take you to both the strip and very close to the Old Town. The location of this hotel couldn't be any better.
Jase
Nice stay here, November off season. Staff very friendly and helpful. The bar area is a nice setting - lots of wooden construct! Managed to use the indoor pool, sauna and jacuzzi. Slightly dated, so 4 stars, otherwise no complaints. Good location and parking space as well!
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