Scott Verret
Staff seemed very nice and the location is good, but this was supposed to be 4 star. The room was not only very dated, but rundown. Some lights didn’t work; cupboards were beat up; the furniture (actually extra cots) were very uncomfortable, water temperature sometimes went cold for no reason - just badly designed and in desperate need of renovation. Add to the dogs outside that bark most of the night every night, it was a very unpleasant experience. We did report the issues to staff, but apparently nothing could be done about any of it. At least the view was amazing.
Alisa
I chose this hotel specifically because of the indoor swimming pool, but the experience was extremely disappointing and poorly managed.
On the first day, I was told the pool was closed. On the second day, I was told I needed to pay £8 to buy two swimming caps. On the third day, when I finally accessed the pool, the water was extremely cold and not suitable for swimming at all.
I raised this issue with the front desk and was told the manager would come to my room at 7:00 pm to discuss a solution. I waited in my room until 7:30 pm — no one came.
When I went downstairs afterward, the front desk claimed they had called my room and assumed I wasn’t there. This is simply untrue — the room phone never rang. If the manager truly intended to resolve the issue, they could have come upstairs as promised instead of making excuses.
The manager was rude, unprofessional, and showed no sense of responsibility or credibility. In the end, no solution or compensation was offered. I was only told that “next time it would be better” — which honestly makes no sense. After such an experience, why would anyone choose to come back?
This was not just a facilities issue, but a serious service and management failure. I would not recommend this hotel.
Clear communication and basic professionalism were completely lacking.
patch brown
Room was cleaned every day. The room was a bit dated but the bed was very comfortable and there was a nice big tv. Staff were all very nice.Notjing was to much bother for them. Breakfast was the usual choices but more than adequate. The hotel location is perfect. A shopping centre about 150 meters away. Plenty of restaurants around the area. Its a nice downhill walk to the old Town and a 20 minute walk in the opposite direction to the strip. The tourist train stops right out side the hotel. Its 6 euros to use it all day. It will take you to both the strip and very close to the Old Town. The location of this hotel couldn't be any better.
Jase
Nice stay here, November off season. Staff very friendly and helpful. The bar area is a nice setting - lots of wooden construct! Managed to use the indoor pool, sauna and jacuzzi. Slightly dated, so 4 stars, otherwise no complaints. Good location and parking space as well!
Andrew Tate
Stayed here for 6 days including New Year’s Eve 2025. On arrival my first impressions were wow what a beautiful hotel. The staff on reception were extremely friendly and polite, the hotel surroundings looked really classy.
Wasn’t too happy with my room, everything in the room was too a good standard but there was this awful humming noise coming from a fan or humidity machine directly under my room. I went to reception and told them I wasn’t happy. Absolutely no problem they said, and changed my room to a much quieter location. Excellent result.
On arrival to my first breakfast sitting is when the whole experience started to unfold.
Bear with me!!
No seating available (had to wait in the queue) okay I thought no problem, it’s happened on many occasions before at other hotels.
Now it all started to go pear shaped.
I was offered a table outside, it’s December, it was cold. So no was the answer to that.
No hygiene stations.
People picking food up and putting it back.
No uncut bread, buns or rolls available, arriving a small amounts, the swooped on.
Jams and butter no where near the bread counter, so caused huge crowds bumping into each other trying to find some.
Chairs broken and wobbly.
Food on the counter tops.
Food on the floor (waiters just walked over)
No salt and pepper on the tables, had to go looking and located near the omelette making area, which caused even further chaos.
It’s an absolute zoo, in fact that’s not true. A zoo is a much better organised place.
The restaurant is a shambles at breakfast time. Far too many people for such a small eating area. I understand that during the summer months, they can provide outside eating areas, but during the winter months (especially for new year celebrations) it needs to be organised better)
So sorry Villa Galé you need to improve on this side of your hospitality.
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