Georgi Nikolov
The hotel was nothing special for an ultra all-inclusive resort. The food was average, and neither the pool nor the rooms stood out in any way.
As for the staff, they do not treat all guests equally and seem to have their own priorities, especially when it comes to British guests. Drinks are often not prepared properly, and some staff members expect tips if you want more than four drinks, which is completely unacceptable. Not everyone behaves this way, though. A staff member named Feret only made an effort after requesting a tip. He also seemed to be flirting with young girls like me. I am extremely dissatisfied with the staff. They made my friend and me leave the pool at 6:00 PM even though it closes at 6:30 PM, and they only asked us to leave. You should seriously reconsider your male staff, as their behavior is not acceptable. I have no complaints about the female staff. In fact, special compliments to the woman working at the bar near the reception desk – she was very professional, friendly, and provided excellent service. And not to mention that most of the staff could barely speak English, which is unacceptable for a resort that caters to international guests.
Yasmin London
I have had such an amazing time here.
The service has been amazing. Waiter Ali Cafarli, part of the kitchen staff has been very helpful and has catered to our every need. The entertainment manager Mahir Keser is incredible and such a remarkable man. Very friendly and approachable.
All staff have been super. I cannot wait to come back again. 5 stars all round.
Amy Whitfield
We visited this hotel from 7th-21st May - 2weeks.
I have such mixed reviews- when we first arrived we noticed there was only 1 tiny lift which is quite frustrating visiting with a buggy and family, the lift also had a really stagnant damp smell for the whole stay.
The room was okay however quite small for a family of 3, balcony is a little unsafe as there is gaps in the glass which you can get an arm through.
The air con was not turned on until about a week of being here which was really frustrating as it was really warm, the rooms were really stuffy and I had a 2 year old with me so trying to keep him cool was quite difficult. We noticed when the hotel got more busy they finally decided to turn the air con on even after asking continuously and being told they are still in winter months and it doesn’t turn on till June 1st.
Most of the staff here are quite young and do not speak English we were made to communicate via translator apps.
The food is VERY repetitive, lunch is the same every day with the only thing differing is one day lamb kebab and the next chicken, which after 2 weeks it’s safe to say no one was picking that for lunch.
We found the entertainment a real let down, no English music and no one speaking English which discouraged any of us to join in at all.
The kids club opened so I took my son in and was given no greeting or smile the staff told us there was a £10 charge for a T-shirt for him, they didn’t interact with him and actually made him cry and want to leave after he pulled out some toys (which I was putting away as I go) this really upset me as it was his first holiday and I just felt he wasn’t being included.
We spent a lot of time by the baby pool which was great, however it is advertised online as having the cover over the top which it did not have the whole 2 weeks which meant the only shade was the little umbrellas provided.
The hotel has also advertised in there booking photos a park in the grounds which they did not have which was really disappointing as there was no activities for children to take part in.
The beach is stunning and the cove however I would return to turunc in a heartbeat but I wouldn’t recommend the hotel personally.
Jenae clements
2nd time visiting Turunc resort. Such a lovely hotel, facilities are wonderful and the beach that is attached to the hotel is beautiful. Staff are very lovely, specifically the waiters Ali Cafarli, Davut, emine and Caner. Overall a great place - I would come again and again ;)
Howard Green
Lovely hotel a staff are very helpful and attentive. The food is excellent and there’s always plenty off choice. Rooms are large and lots of storage for clothing. I would like to highlight seher from patisserie she is very kind .
