C G
Absolute joke!!!!! Reception is non existent!!!! Waited ages for someone to check us in, after numerous calls to property.
Had to pay €100 damage deposit, which was grudgingly returned the day before departure as we had to check out at 5am, and only after being told we would have to come back later as reception wouldn't be open until 11.30am?!
TV doesn't work as there is no signal. No information/passwords for WiFi.
No room service at all for three days, despite seeing housekeeping in and out of other apartments each day, so had to buy our own toilet paper.
Towels thin and threadbare.
Water supply went off to whole complex in the early hours of morning, and wasn't restored until 10.30am, with no communication from property management. We and other residents had to take the salad drawers from our fridges, fill it up with water from the swimming pool in order to flush the toilets. As another reviewer said this is clearly an ongoing issue.
Such a shame as the complex is fantastic in terms of location, and the rooms themselves are spacious.
Customer service is non existent, and clearly property management are not all interested in their guests.
I would not recommend
Tracey Tipler
Green and filthy pool, never cleaned the whole week we were there. Expected e100 cash deposit upon arrival in case of damages. Reception never open, only a phone number to ring but unable to do so I had no roaming data. Only 2 towels and half a toilet roll,never saw a cleaner. It appears very run down, the wall behind the pool area literally all fallen down, taped off. Location is great. Unfortunately not recommending a visit
,such a shame.
Marky Mark
Stayed here for 5 nights. Our first night from before 8pm at night until 9.30am the following morning there was no running water. Me and also other guests phoned the owner numerous times that evening, to be told he was on his way to fix it. He never arrived until the morning. Beware if you stay here, the water pump failure is a common occurrence in this apartment complex.
The pool was dirty and had a tissue floating in it for 3 days and was also quite murky. Wasn't cleaned at all for the first few days.
Reception was barely open. No one checked us in, checked us out or registered us, which I'm sure is a legal requirement in Spain.
Had my phone stolen from the room.
Complained to Agoda. They tried to contact the the owner but just ignored them.
This is the worth place I have stayed in a long time.
Louise Deeney
Sheets not changed,bed made up once with the same sheets.On the same day I stupidly forgot to put my watch in the safe and when we returned..yip bed made watch gone.
Pool was filthy not cleaned once during out visit,not one person swam in it not sunbathed on the broken sunbeds.
No kettle so had to boil water in a pot.
Never anyone in office to complain.
Never ever again.Im OK with basic but this was worst ever.
Lee Cunliffe
He will take 100 euros security deposit and won't be around to
give it back,I was screwed over.the owner told love holidays he gave it me back.
And to top it all off, I said I don't have all the 100 euros o
n me he told me to find another hotel, I was fuming to say the least, he wrecked my holiday.
My Booking
