Adamg Smith
This is a great hotel. It's beautifully landscaped and feels more like staying in a village than in a hotel as it's a big complex.
Stayed for a week in February in a garden room and it had a lovely terrace overlooking the smaller outdoor heated pool area (although it was also very private). The rooms are nicely furnished and very large with a separate sitting area. Only criticism is perhaps they are a little dated. Everything was very clean and there were nice rituals products in the shower.
We were a family of 6 and a baby and went half board. We were a bit worried about the quality after reading some negative reviews but on the whole we found the food to be good. Breakfast great with plenty of choice. Evening meal good too with quite a bit of choice, different themed nights, main dishes, grilled meats and fish, salads, desserts, ice cream, cheese. The only thing is we weren't sure which theme would be on which night as there was nothing to say anywhere.
The smaller heated pools are both good and look well kept but the large pool over the main restaurant needs a bit of TLC as quite a few cracked tiles etc.
Location was fantastic. Best part of Playa Blanca with lovely restaurants at the marina. Also parking is super easy if you rent a car.
We only tried the evening entertainment one night and it was good. Maybe some more info about what the events were would be good and we tried to go to the bar one night when we came back from dinner and it was closed. Not sure why.
Overall we had a fantastic time at this hotel and I would stay again if going back to PB. Looked nicer than many of the others we passed further towards the main strip.
Thanks Livvo Volcan
Paul J Callan
The entrance is interesting, with a walkway through some monastery style chanting church like room. The hotel is laid out like a small village, but just like a small village some parts are showing age and need a revamp. We got a Junior suite, but this was really just a large double, although it did over look one of the Pools. The pool I used had some cracking and missing tiles, another part of the village needing to be renewed. Overall I felt the hotel was over priced for what it was, and added to this the WiFi was flakey. Overall I was disappointed based on price versus expectations.
Brian Marshall
We stayed here in late January 2024. Nice room with marina views. Has obviously been refurbished but the bathroom will need attention soon. Location was perfect right near all the bars and restaurants. Service was sporadic- some smiling happy staff. Others on reception and in the Club Volcán were surly and misinformed us about the opening days of the restaurants. Not sure Club Volcan is worth the extra- free evening bar and break both good but the astroturfed pool area is unattractive and windy
GREG SUMMERS
Over all we really enjoyed our stay here at the volcan. Many fantastic features. Breakfast was fantastic in the morning albeit busy. Pools were fantastic, and also the facilities at the hotel. Staff were fantastic.
Reason for 4 star... the one thing that realy let us down, was on the first night, there was a problem with our air con, the system sounded like it was on its last legs. Complained at reception, evenly someone came to the room and had a look, and he knew exactly was what wrong. (This situation happens all the time? Not good infront of guests)He takes the filter out of the system, and it was horrific, the dead skin dust and fluff was horrific. Totaly unacceptable. He replaced it for a new filter, and all was good. But due to the time of night last day (around midnight) this was far from ideal. And not the start to the holiday we expected from a high end hotel like yourselves.
I reported this on the email review they sent me after the stay, but heard nothing from them, nor an explanation to why the filters were not cleaned, or clearly inspected.
**I will edit this review, if I get a responce to the issues**
Ann Kelly
2nd time at The Volcan and was pleased it still has the high standards it had previously. Rooms are spacious and nicely decorated. Everyone very friendly. Room cleaning was to a very high standard - totally spotless. Pools are fantastic. Close to the marina. Good choice of food every day and very tasty. 😊
My Booking
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