Ed. Cleek
Great location. Excellent hotel. Staff was wonderful and helpful in every aspect way. Adults only was a plus.
Peter
We had a lovely stay in a level, marina view room in the Melia. The room was very comfortable and the staff were exceptional. In particular thanks to Gloria and Rokio in the lounge who took such great care of us and in helping to cater for my food intolerances. It is worth paying for the level service which includes free drinks, tapas, snacks and is a lovely place to retreat to for a rest.
The hotel restaurant is very good and staff, particularly Juanjo, are friendly. The restaurant is waiter service and there was a good choice of food included in half board.
We have stayed at this hotel before and will have no hesitation in returning.
Hannah Jo
The staff at the level were so friendly, the level itself is child free area, free breakfast wine beer Coca Cola etc. the breakfast is really good, so many options with smiley staff making fresh omlettes. It wasn’t just continental breakfast but had bacon, sausage etc. the little things go along way, for example the cups are refrigerated to make sure your drink is ice cold. The sun does go behind the hotel but you just sunbathe near the pool. The chairs could be a bit more spaced out as it does feel a bit close together. We were situated quite far from the level but we didn’t think it was that bigger deal. Hotel staff are so pleasant, rooms are super clean, bed comfy (although pillows are fairly soft). Overall worth every penny.
SB
My dad had a very serious fall during our stay, and the hotel staff offered no assistance, seemingly avoiding responsibility. We had to call emergency services ourselves. Instead of enjoying our time at the hotel, we spent it at the hospital.
Initially, the hotel mentioned they would address our poor experience, but when we tried to extend our stay because my dad was still in the hospital, they offered a room at a higher rate than our original booking. The guest experience manager admitted to being aware of my dad’s fall from the start, despite another staff member claiming no one knew. They also refused to investigate the cause of the fall.
On the day we were supposed to check out, they sent someone at 9:30 AM to ensure we left on time. The entire experience was terrible—there was no compassion, and the hotel is overpriced. I do not recommend staying here
Amanda Deubler
My husband and I just returned from out trip to Alicante. We stayed with The Level at Melia and really enjoyed our stay. We had initially booked the half-board but ended up cancelling that so we could try some of the food in the area. We really enjoyed our stay, and the room had some nice features, and amenities but there was a few cons.
Pro's
-Location, in walking distance to a TON of restaurants, shops, and near the beach
-Staff was very welcoming and accommodating
-The Level is adults only and includes some drinks, and snacks.
-The beach! One of the nicest beaches I have ever visited. Beautiful clear water, fine sand, no shells or rocks to step on, chairs available, stands with food and snacks near-by.
Con's
-Distance to the Level lounge. We were one of the farther rooms from the Level Lounge,
-Elevators never worked when we wanted to go down. Luckily, we were only on the second floor, so it wasn't much of an issue until we had to carry our luggage down to check out.
-My biggest complaint is the pool areas. It was probably in part due to the time of year we visited but both pool areas only saw a handful of hours of sun per day. And the chairs that were in the sun were already saved, even though no one was in them, by the time we came down to the pool in the morning ~10am. We ended up going to the beach and having to pay for chairs there.
-The restaurant at the hotel was very nice, the meal we had was very good and HUGE portions. But had a somewhat limited menu for us to have eaten dinner there all week, and all of the wine/ drinks available were an additional charge.
-The shower. We had booked a suite, and the ensuite shower only had a handled shower mounted very high on the wall. Because the shower isn't enclosed the water sprayed all over the whole bathroom every time. We ended up using the much side bathroom that had a shower head and was enclosed even though it was half the size.
My Booking
