Manal Haimour
Excellent hotel with the most wonderful staff. Very friendly, communicative, nice, and attentive. The room is nice, has everything anyone needs for a vacation. The location of the hotel is amazing. Greatest view anyone could dream off. Three pools (one small and shallow for relaxing, one deep, and one that is shallow and goes deep but not too deep, so it is possible to stand in it). Food was excellent (I booked with breakfast and dinner). Dinner had a different theme every night. Markets within walking distance, and the city market on Saturday is 10 minutes away on foot. The harbor of Cala Ratjada is 15 minutes on foot. Some nice hiking areas nearby. Nice beaches nearby.
Most importantly, no groups of 20 men with their loud music and crazy drinking.
The only thing I wished for was to have music on the pool.
Thank you for the wonderful stay.
Milica Todorovic
During our stay, we noticed that my sister was getting bitten at night. The bites were clustered and not like mosquito bites (see her arm in the photo). A pharmacist confirmed that bed bugs were the likely cause and prescribed antihistamines and topical cream.
We immediately informed hotel reception and requested a room change and that our clothes be washed and dried at high heat. The receptionist initially refused a room change, offering only a free cocktail. After I insisted, we were finally moved to a new room later that day. However, she denied our request to wash clothes, provide plastic bags for safe handling of possibly infested items, and refused to have the room inspected by hotel staff or pest control.
Upon moving, we personally inspected the new room and found: bed bug faecal stains near the bedside table drawer and dead insects on the kitchen table. We reported this immediately, but the hotel’s response was to send a cleaner to wipe the faecal stains with toilet paper. We were denied another room change, refused pest control or medical assistance, and told we could not use the laundry facilities after 7 PM (even for urgent drying).
The next morning, we spoke with the manager, who dismissed our concerns, claiming that their laundry process kills bed bugs and that the bites were likely from “something else.” He said he would only believe us if we caught a live bed bug, which is an unreasonable expectation for guests without proper tools or training. He again refused our request for help and only allowed us to use the paid self-service laundry, which cost us approximately 50 euros to wash and dry all our clothes in five loads.
Due to the situation, we checked out early on Monday, June 9th. The hotel manager refused any refund and told us to contact Booking.com.
We are currently still dealing with new unlocked fears and with the possibility of the bugs following us home.
I understand that bed bugs happen in hotels, but the lack of reaction from the hotel is a very bad sign.
Update:
Hi hotel,
As you've requested, here are the photos of the bites from your room. You may notice your lovely curtains in the background, as well as your tv and wardrobe. Hope this helps. The first photo I posted was indeed from outside, when we were returning from the pharmacy.
As for the room - after inspecting the second room and finding bug faecal matter (which your cleaner wiped away), I asked for a NEW room, not to be returned to the first one. And yes, my sister did get new bites after spending a night in the second room.
As for the washing of clothes - your receptions gave me 3 coins of 1 euro. One load in washing machine is 4. Load in drier additional 4.
And as for procedure, you said complain to Booking. I did - they passed the complaint to you. What they have then told me is that hotel refused to give any compensation (even for the nights we didn't stay) and that they'll give us pity credits, which I have refused.
Indigo Senpai
Best cocktails I ever had, everything nice and clean. Very friendly staff. We had no smart TV and the WiFi was slow. Apart from that everything was perfect.
B J
Spent a perfect 12 days at this hotel with family of 4. The hotel is very nice, clean and has a beautiful view on the sea. Staff is always friendly. Breakfast has everything you could wish for.
View from the room not special but just go outside for that. There is a small kitchen but if you want to use it bring your own soap and dishcloth. I think this should have been included with the room.
Sergey Aghinyan
We had a fantastic stay at TBH Guya Playa! The hotel was lovely, with clean facilities and stunning views. The pool area was a bit small but very well-maintained, and the spa pool was a great spot to relax.
A special thanks to the reception team, especially Toni, who did an excellent job and made our stay even better. Highly recommend this hotel for a relaxing getaway!
My Booking
