Supreme Hotel Marmaris

Jhon

⸻ First of all, I have never seen a hotel like this before in Marmaris. The towels were dirty, the floors in the rooms were filthy, and the beds were stained. There was no hot water in the bathrooms, the air conditioners were not working, and the ones that did work were leaking water. Even though there were available rooms, the woman at the reception refused to change our room. I even saw her yelling at an elderly woman. None of the guests seemed satisfied. The food was terrible. There were flies all over the hotel and in the open buffet. I even found an insect in my food. None of the staff speak English — not the bartenders, not the receptionists — so we couldn’t explain our problems to anyone. The chefs were behaving inappropriately towards my wife and other women. Despite all these issues, the general manager spent his days drinking tea and playing board games. The hotel has two blocks, and one of them doesn’t have an elevator. There are no bellboys, and no one offered to help us with our luggage, so we had to carry our bags up to the fourth floor by ourselves. I definitely do not recommend this hotel. Do not come here!

Damian Kocur

Well placed, comfortable little hotel with great service. Clean rooms and good basic amenities. No major issues so definitely recommended!

Alicia Overfield

Came out for a short four days. Checked in late and dark, couldn't really See what was going on. The next day, Monday started to see the disappointment. "All- Inclusive " Our room was dated and in dis repairs "Broken" The shower cubicle only had on sliding door .. when having a shower water whent out onto the bathroom floor. Extra towles to mop up water. The step into the bathroom was loose, definitely trip hazard. The main light in the room didn't work Only side light by TV & door working The toilet rool holder was broken. Sharp metal stub sticking out. There is no hot water in the shower for 3 days Only last night /day hot water after Complaining to receptionist. If you have mobility problems as in walking This is not for you . Differences in levels and the steps are steep. Going down to the bar area and pool Bar.. if you want to drink the local alcohol Any branded alcohol and cocktails need to be paid for. Restaurant . Food can be hit and miss depending on what the chef is given in the food order. If you have any dietary requirements It's hard to translate .. food allergies The chef does try his best to accommodate you and the head barman The server are young teenagers, and they are just following orders but extremely helpful. Pool area Small pool . Needs updating same as sun roof area above the bar House keeping Our rooms clean daily But you notice that rubbish and left out food trays dont get picked up and cleaned I complained 3 days about rubbish on sun deck. Never saw a management untill last day when checking out. Very rude attitude Spa / Gym dont work stopped two years ago. After every day complained, some of our rooms were fixed or repaired Positive The location was 10 minutes flat walk to beach. & shopping area 2 local supermarkets within 5 minutes of hotel The agents Martin to book travel day trips or experiences, he was good with local knowledge. We made it our holiday and what we needed from it. I would come back to Turkey , in a resort or better class of hotel.

Ahmed Hassan

We were travelling with an elderly lady an required a room on the bottom floor(as the building they gave us rooms in didn't have a lift). We arrived late so for the first night she had to walk up 4 flights of stairs to the top floor, however, on the next day, a lady who speaks good English had sorted this issue and gave us a room on the bottom floor, however it would have been good if they could have helped us before we arrived(we tried to contact them and On The Beach multiple times with no help). The staff did however offer us use of the safe and AC for free to make up for this. The rooms themselves were very clean, and were cleaned well daily. However, one of our rooms had an issue where the AC was spitting some water out, so we had to move the beds away from the AC in that room. The balconies on the top floor rooms had a very nice view of the mountains. Some locks on bathrooms would get stuck which was very irritating. The top floor hallway stunk of pee on the last day, which was a shame, as the hotel was very clean during the rest of our stay. The food in the all inclusive was hit and miss. Half the time it was average and the other half it was quite bad. It seems the food was catered to the majority british tourists who visit the hotel, however, a more authentic Turkish cousine would have been nice. I can't fault the staff at all. They were extremely friendly and would always be willing to help us with any issues and ordering taxis. The staff save this review from going down a star. The hamam and sauna were not available, however as you have to pay for these, it is not a major issue, and we could go to one outside the hotel. The gym was not available for use. The outside area of the hotel was very nice and the pool was nice too. Location was also ideal. Overall, if they improved the food and issues around AC and locks, as well as the smell on the last day, I would be able to give them a higher review. The staff bring the rating up. The hotel is absolutely fine for a 3 star hotel and I would come again, just not with all-inclusive.

Lee Van Der Tak

Just back from my holiday. I stayed here in the last two weeks of September 2022, at a cost of £800 pp all exclusive. This is a quiet Hotel. The alcohol and the beer was very good and served for 12 hours a day. For an all-inclusive hotel, the food was the best I've had. obviously you get what you paid for, as this was a low-cost Hotel the food was not perfect but reasonably hot and varied, not having the same food more than once a week. A great plus is that the air-conditioning was free and worked very well. Also the WiFi is free at the bar and around the pool. At this time of year, a lot of the sun loungers are in the shade, but to be fair with temperatures at 36 degrees centigrade, it was a blessing. Also at this time of year the hotel was very quiet and there is no problem getting a sun lounger in the morning. I would recommend this hotel well and I certainly would go back again.