sam burrows
Greatly enjoyed our stay, staff were very friendly and helpful.
There was a good selection of food and something for everyone. As well as the buffet style food they had a grill outside during dinner where fresh food was cooked.
The room was basic but comfortable, with good air conditioning. First night we underestimated how good it was and woke shivering but that was user error and easily rectified.
When we arrived, our room was a double but we wanted a twin. Which was not the hotel’s fault but was an error with the site we booked through. Staff were very helpful and bought up another bed at 2:30am which was very comfortable. We were also offered another a room but the view of the mountains from our balcony was so good we decided to stay.
There was a good selection of drinks at the bar. The beer was always cold and fresh.
You could quite happily chill by the pool all day but if you want to get out and do an excursion, I recommend doing the keep safari. For a reasonable price you get a full day of adventure. They will pick you up and drop you off at the hotel and provide lunch.
Overall, this place has a lot of charm and the staff are all very good and things work like a well oiled machine
Liz Maddern
This is a 2 star hotel. Same food every day. Bar staff amazing. Nothing is clean i had a drink looked in the glass. I didn't drink it thats for sure ...... House keeping and some other man that was working there with a tool box tried getting in to my room. I was taking a shower at the time. ...... I asked what are you doing. They said nothing .... I know what you was doing 😡. I have been alot off places. This is the worst iv ever stayed. And i don't mind a cheep placeto stay . But if you a single person or couple. Not a problem unless a snob . Don't take ur kids they will hate the food . This way may last yr 2025
Sarah M
I am not usually one to complain or leave a bad review, but I feel on this occasion I have to express my concerns.
Starting with the positives - the staff are really nice and friendly, and do genuinely go out of their way to help you, the cleanliness of the pools and outside area are kept clean and well maintained. The guy who runs the restaurant is really nice and made an effort to make you feel very welcome, also the guy who runs the spa was very friendly too.
Where to start with the Negatives- considering this hotel is listed as a 4* it was very disappointing apon arrival to see it most definitely is not, there was 3 of us in the tiniest room ever, tiny balcony and the tiniest bathroom Ive ever seen along with a really bad smell which never goes away, so before you shower you have to spray the bathroom down.
The issue that bothered me the absolute most was the food! Freezing cold breakfast lunch and dinner, they're in heated caddys but still freezing cold... this annoyed me because whatever time you came for food it was cold. So all the reviews that say the food is "delicious" it's definitely not true, but whatever floats your boat!
The rooms are not "cleaned" they're straightened up. They remake the beds with the same sheets that is already on the bed, they don't wash out the sinks or sweep the floors etc, okay this might be a little pedantic but for somone who is a clean person and likes to eat hot food, I would say I expect the basics.
I will most definitely not be returning to this hotel. But thanks for having us!
bruno ariberti
Do not expect much from this hotel. The facilities are rundown and poorly maintained. They deceive guests with “official” tour packages that cost twice as much as booking directly. If you want to save money, do it yourself.
The food is mediocre, clearly recycled and reheated for several days. Today five buses full of students arrived, and within ten minutes the buffet was destroyed. There were no plates, no food left, and complete chaos. Guests who were already staying here were shocked and frustrated. When we complained, the staff simply shrugged, as if to say, “what do you want me to do?”
Wi-Fi does not work in the rooms — only in the lobby and restaurant. Room cleaning is very basic. We asked for an extra sheet because the bed had only one thin one covering the mattress and a dirty blanket that clearly hasn’t been washed in ages. The shower floods the entire bathroom; you end up swimming while taking a shower.
This hotel might have had its glory days once, but definitely not now. Poor management, recycled food, untrained staff, and decaying structure.
If you value your money, comfort, and peace, avoid this place at all costs.
Anne Ka
We had a truly positive experience at this hotel. I was a little nervous about booking, but decided to take the plunge — and I’m so glad I did. From the moment we arrived, the warm welcome from the staff put me at ease.
One important note: there is no lift. This is worth keeping in mind if you are a wheelchair user, have a pushchair, or find stairs difficult. The surrounding area is also quite hilly, so a bit of uphill and downhill walking is unavoidable. That said, when I needed help carrying my luggage, the reception team quickly sent a young gentleman to assist me — which I really appreciated.
The staff were exceptional throughout our stay. They went above and beyond to help, and their genuine kindness stood out. One day I was feeling unwell due to colitis, and the restaurant manager noticed right away. Without me even asking, he made me a Turkish mocha — a thoughtful gesture that really helped and left me feeling cared for.
The food was excellent, with a wide range of dishes to choose from. Evenings often featured barbecues serving chicken, döner and other freshly grilled options. As the restaurant is buffet-style, queues could be long at peak times, but the quality was worth the wait. I was also reassured to see a member of staff regularly sampling the food to ensure hygiene and safety standards were met.
There was entertainment every night — from music at the pool bar where guests could dance and mingle, to a mini disco for children which my son absolutely loved. It created a lively, social atmosphere that made it easy to meet other families and make friends.
The rooms were clean and practical. For me, cleanliness was the main priority, as we only used the room for showering, getting ready, and sleeping. If you’re not looking for luxury décor and are travelling on a budget, this hotel is a solid choice.
Another bonus was the on-site shop, which sells drinks, snacks, shoes, jewellery, and other handy items. It was great to be able to pick up little things without having to leave the hotel.
Special thanks go to Esra and Ismail, along with Irmak, the hotel rep, for their friendliness and help throughout our stay. We also met some lovely fellow guests and enjoyed plenty of good company. There were a few guests who seemed intent on causing trouble, but we simply kept to ourselves and focused on enjoying our holiday.
Overall, it was a lovely stay filled with great food, kind staff, fun entertainment, and happy memories. My son and I had the best time — and we would absolutely stay here again.