Amanda Wenzel
Not much to do. Bartenders knew how to make rum punch and that's about it. The 24 hr coffee shop guy was not happy with us when we woke him up at 4am for coffee. The staff was just not happy like we've experienced at other places. We tipped a ton because we were told by friends that helps get better service.... No such luck. Not super impressed with this specific resort.
S C
So much to talk about...
First, the photos by design, are meant to mislead. The place is ok, but not nearly as nice as the photos make it appear. Some of the place was run down. There are two hot tubs on the property, but while we were there, none were working. In essence, that was part of the service we paid for, but did not receive.
Second, the pools close early... REALLY early. The water slide closes at 5, the pools at 6. Don't know why so early when the loud music with the added base thumping doesn't stop until AT LEAST 2am....almost every night of the week we stayed there.
Any concerns we had, we made known to the concierge. She didn't seem to care at all.
I arranged a birthday cake for my wife on her birthday.. They were supposed to bring the cake and sing happy birthday. Instead, one guy showed up, dropped off the cake and said he'd be back with plates for us and then never came back. We had to find our own plates. No one sang for her. When I told the concierge, she says that they only do the singing at dinner time. We had our birthday thing at lunch. The next day at breakfast, lunch, AND dinner, we witnessed them singing happy birthday for other people. They lied to us.
There's a pirate ship in the lazy river pool, and it's always closed unless you request it open. Really? So we requested it. Three times. No one ever showed up to open it until we complained the following day.
People kept coming up offering to sell us weed. Off property, I get that. But their own staff was doing it. We were there with our minor children.
The elevators are death traps about to happen. SLOW...Omg.
Dining in the buffet was pretty decent. The Italian restaurant left me scratching my head. The portions we received were so small, they could have been appetizers but they weren't. We were still hungry so we had to go to the buffet to get more food. Was a waste of time.
Going to any of the bars was an experience in itself. Ordering a drink meant you got your drink in a kid sized plastic cup. If you wanted a tall glass for a pina colada.. You had to request it, and 9 times out of 10, they didn't have them. Same thing for the towels at the pool...They were supposed to be there for you...you paid for the service...nope, no towels available.
Next, the "Barefoot Grill" where they require you wear shoes. On the menu, hotdogs, burgers, fries. Open 24/7. Lunchtime, I took my son there and he asked for a hot dog. Nope. No hot dogs available. I suggested they take it if the chalkboard until the have some... They didn't care.
The out door games, putt putt golf, game area...run down. Not worth trying.
The nicest thing about the whole hotel was the lobby rest rooms. They were really nice. But that was it. We paid a lot for ALL of the services. We didn't get ALL of the services, but we still paid a lot.
The ice cream/coffee bar was a nice little place. Fieando and Prencess (two people that worked there) were awesome. They were friendly and attentive. I loved visiting with them. One Love! Fieando!
If you're going to Montego Bay... Find somewhere else to stay and get your money's worth. This place is "beach front" but there's not even a real beach to speak of.
I wish I could speak better of it, but for how much we paid, we should have gotten much, much better.
Kevin Irvine
Great staff, can’t wait to see it after the renovations!
Al Capozzi
We stayed here years back before it was Sunscape. It was a beautiful resort. We went back after it had changed names and the staff had changed for the worse. The price was outrageous and it was a take it or leave it approach.We left and decided to go to the Gran Palladium. We never looked back. Now I see these horrible horrible reviews here. This place and their staff deserve every bad thing said about it. I wouldn't stay there if it was free.
Freedom Now Ottawa
BE CAREFUL WHEN BOOKING!
We had reservations through booking com, Sunscape took the money from my credit card for the entire stay, we then flew in from Canada, checked in and we were told they were over booked and could not honor our stay so we ended up having to stay at a cheap hotel that had better service ironically...
The kicker is, we are still trying to get our REFUND!
If there is a manager reading this, we need help with this matter, please reply
My Booking
