Valentin Ivanov
The hotel offers everything you need for a great vacation – plenty of food, a variety of cocktails, evening entertainment, a spa, and a perfect location close to the city center. It is situated right on the seafront, which is a big advantage, but unfortunately, there is no natural sandy beach. Instead, there is an artificial rocky shore, so swimming in the sea is not really possible. The only swimming option is the hotel’s inner lagoon, which is about 5 meters deep and suitable only for confident swimmers.
The rooms are spacious and comfortable, though a bit worn out with time. However, they are cleaned regularly and thoroughly. The food is abundant, diverse, and of very good quality – a real highlight. The only downside is the large number of guests, which sometimes means waiting for a table and dealing with a noisy restaurant environment.
The staff truly stands out – extremely polite, friendly, and always willing to help.
Despite a few drawbacks, the hotel offers great value for money. I definitely recommend it!
Jorge Carronha
Terrible, think twice or three times before booking at this supposed resort.
I stayed for 9 nights at the Sunny Days El Palacio in Hurghada and unfortunately my experience was extremely disappointing. From the beginning, check-in was confusing, with very little information provided. If you don't ask, no one offers to help. The cleanliness of the room left a lot to be desired, and the service from the staff was consistently inattentive and unprofessional.
Despite having booked a room with a sea view, the comfort was hampered by several problems: old and poorly maintained structures, and constant noise from the construction work that takes place both during the day and at night. Much of the resort is under renovation, which means that many areas are inaccessible or closed, including one of the main restaurants, which congests the other spaces and makes mealtimes very uncomfortable.
Speaking of the food, it is reasonable, but far from what you would expect from a 4-star resort. Little variety, repetitive and, at times, of questionable quality.
What bothered me most was the general lack of organization and care for the guest. The resort seems to be trying to operate normally even in the midst of major renovations, which results in a very underwhelming experience.
I would not recommend this hotel to anyone, especially those seeking comfort, tranquility and true resort service.
I could say more but it's no use, I see some positive comments here which makes me believe that some people have never visited another type of hotel or resort, otherwise they wouldn't have the same opinion
Gábor Szalai
We spent a week at this hotel with my wife and friends from Hungary, and right from the beginning, the hospitality was outstanding. The staff welcomed us warmly and were always ready to help with anything we needed.
Unfortunately, there was a single issue involving a waiter who behaved disrespectfully. However, this was handled quickly and professionally by the management, who apologized and offered compensation. We later learned the individual was no longer employed at the hotel.
That one incident did not change our overall impression, which was overwhelmingly positive. The entire team showed genuine care for the guests, and we truly appreciated how well we were treated during our stay.
We are grateful for their professionalism and warm hospitality, and we’re already looking forward to coming back.
Małgorzata Kossakowska
We were in this hotel (6 people, for 15 days) and many things impressed us: the hotel is very big and slowly being renovated. It has a beautiful lagoon where you can swim even if the sea is rough. The coral reef is located next to the hotel and is nice. As a guest you can use all the services of two other 'Sunny Days' hotels right next door.
The rooms are awaiting renovation but they have everything you need (air conditioning, kettle, balcony with a view) - they also have the most comfortable mattresses and pillows we have ever found in a hotel!
Due to the size of the hotel, the staff really has a lot of work (especially in the restaurant) and they do everything they can to make sure everyone eats well. The food is tasty, always available and - especially in the evenings - very diverse.
Drinks are available everywhere and (as always in Egypt) for one dollar they are much better than usual 😂
What we missed: more attention from the animation team and additional activities in the hotel that someone would bring to our attention. Any kind of entertainment for children - apart from the mini disco, no one really cares about these children and there are plenty of them there.
What we definitely don't like (but we know that this is standard in this part of the world and the hotel faces a difficult task to change it quickly) - serving drinks in single-use, small, plastic cups that end up with the wind in the sea, in the desert and hit the heads of guests practicing yoga. This really needs to change.
overall: budget hotel, food ok, rooms ok, great location (city center, right on the beach with its own lagoon). For this price neither of us expected miracles.
Vineet Kr Dubey
The property is rated as a four star hotel. That itself appears to be an incorrect rating as this hotel doesn’t deserve more than 1-2 star.
First thing first - Only good thing about this hotel is location, location and location. Rest all, goes downhill from there.
Rooms - Dirty floors, used bed sheets, No sockets for charging mobile devices or connecting electrical devices are just few starting observations by anyone entering the room. These were rectified on calling the housekeeping, but the non-English speaking staff was difficult to be made aware of these issues. The corridors are dirty and appear to not have been cleaned for months altogether. The property is spread over a large area and be ready to walk long distances to reach your rooms.
Food - This hotel believes in quantity and not quality. Firstly, the layout of the dining hall is weired. Few food items like salad are kept only in one corner and one may be required to walk 25-30 metres to reach one food item. The sweet dishes are kept diametrically opposite location and the effort seems to be to make the life difficult rather than otherwise. This must be the only “Four Star hotel” to serve food in plastic plates. The preparation of the items is nothing to talk about.
Entertainment- The hotel has a team of entertainers named as the “Digital Team”, that is highly talked about by many other reviewers. It appears that this team engages the children in many activities and allows many parents to have their “me” time, prompting them to rate the hotel well.
Staff - The reception and higher level staff appears to be rude at times. The staff in the dining halls, house keeping and the bell boys etc is very good.
The Internet works only in the main lobby and that too intermittently.
The 4-5 star rated reviews amaze one to the intent of those who give such ratings.
Location - The hotel has created a small lagoon and also has a fresh water pool that is the only positive about this property and anyone looking to get a tan would be more than happy to be here.
Pitiable rooms, poor service and food make this property - Not recommended. Don’t believe the 4-5 star rated reviews written by many others.
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