Bob Bailey
In our 2nd week at this hotel. Arrived around 2am and was greeted by a most welcoming team in reception. All 4 of our luggage cases were taken to our room for us and the facilities explained to us on the way. All the staff have been excellent and make you feel welcome. Food and drinks have all been excellent with great choices. Great Entertainment team day and night although some days the music around the main pool gets a bit loud. There is a quieter adults only pool if you want a quieter day. Overall it really is a fabulous hotel with fabulous staff in a fabulous location.
Leon Goode
Metin front of house manager is very rude and doesn't know however to speak to customers corre...
Jul 2024
Metin the front of house manager is very rude ano didn't even want to listen to a disgruntled customer and his partner that was visibly upset about their experience at this hotel. Was more interested in catching the bus he needs training on how to deal with issues rather than run away!!
I will elaborate on this review another time however brief outlook on what should have been a fantastic experience like we previously experience at this hotel 2 years ago.
We were celebrating my 30th birthday and me getting engaged to my partner of 8 years - the hotel and its poor service only in management not with member of staff by the pool and most staff dotted around the venue were good.
Charge me £25 for 2 drinks I apparently purchased at 4.10am - me and my partner didn't stay up that late on any evening so this is impossible - upon challenging this Metin the manager who desperately tried to avoid being involved said you have no option but to pay and said I need to catch a bus tried to shake my hand which I refused and he ran off in anger - also told his member of staff on the phone he was really angry as she desperately called for help as it was out of her hands. This all happened in front of a Jet2 rep who had his head in his hands in shock.... Apologising for the foul service the hotel gave us.
Change room
Twice due to issues
Room 1
Two single beds far apart dirty dated and bathroom was horrible black silicone everywhere.
Room 2 (apparently the nicer room)
Still dirty black silicone the shower temperature/ pressure handle was snapped off so we struggled to shower for 2 days. (was rectified as a cleaned spotted before we reported it)
Ac outside above the balcony leaked constantly meaning our balcony was like a swimming pool of puddles.
Partner asked for a cake for my birthday evening with a message on it she wrote it down for them all organised - cake came out blank no message ( not and issue for me by upset my partner)
We stayed here 2 years ago and it was great but I will never stay here again, it's been nothing but hassle and the way in which Metin the front of house manager spoke to me was disgusting. Sadly we have left with a sour taste which is a shame as most of the members of staff gave great service but the management especially Metin was terrible.
Tamzin Allinson
Our stay here has been perfect! We booked with TUI so everything was really easy. The room is perfect and it’s not too busy, there’s always room in the pool and the adults only and indoor pool are always very quiet. The service and staff are amazing and friendly. There’s always so much to do we could’ve stayed in the whole time. The entertainment team are lovely (especially Sia, Eddy & Meri) and are really welcoming to the activities. The evening entertainment has all been great too! Our favourite has been darts and bingo where we won a free massage- (by Maria) which was amazing! And the spa team were super friendly. It’s really easy to walk to the beach and local markets which is a great bonus. The food was lush and they have new things to try each day which was really nice!
The only discrepancy was that our room floors felt like they should’ve been mopped before arrival. Wouldn’t normally bother me but I tend to walk around barefoot in our room! But other than that everything was very clean and perfect!
Richard Evans
The best hotel I've stayed in. Everything about it was magical, cant fault it. A massive thank you to Safiye who works on the lobby bar, made our holiday extra special with her friendly, kind manor. Thank you to all the staff, see you again next
alisha bate
This hotel was absolutely amazing!!! The bar staff were very friendly they were called Hilal, Feride and Umut, the best bar tender was Bebiş as they couldn’t have done enough for us. The entertainment team were fabulous and very nice to get along with, they were called Eddy and Sia, they would go above and beyond through out of our stay to make sure we had the best time. We will definitely be coming again maybe this year or next year!!!! I’m definitely going to miss everyone and the hotel