Dianne Keys
A 2 week holiday here. Apartment was fine though a little shabby. Cooking facilities limited to a 2 ring electric hotplate with one stew pan and a type of frying pan, plus electric kettle.
Daily clean consisted of the bathroom and kitchen bins being emptied and a wet mop run round the floor.
We ate once here and it was good but preferred to eat out in different restaurants. Staff are attentive though they do push for you to eat, drink and stay at the complex for entertainment every day. Unfortunately they can be rude or downright ignore you if you choose to spend your money elsewhere.
Freddie is most helpful and will bend over backwards to try and sort any problems.
David
A Truly Dismal Hotel Stay, I wouldn't rate the hotel a one star never mind a three star.
Our recent stay at this hotel was, without exaggeration, the worst accommodation experience I have ever had. From the moment we arrived, it was clear this was not going to be a pleasant trip.
Upon arrival, our room wasn't ready, forcing us to spend our first night in a completely different hotel. This inconvenient start set the tone for the rest of the week.
The problems continued when we finally got into our allocated room. The crockery was disgustingly dirty, still bearing food residue from previous guests – a clear sign of poor hygiene standards. The state of the bathroom and kitchen areas was equally appalling; both were grimy and clearly hadn't been properly cleaned.
Basic amenities were either missing, no toaster or microwave for self catering, extras which should have been part of the holiday costs came at an outrageous extra cost. There was no safe in the room, and to have air conditioning, we were charged an additional £50 for just one room, WiFi was £5 for each guest for 7 nights, so for a family of 4 it would be £20 a week for wifi. This felt like a deliberate attempt to nickel-and-dime guests, but sadly the whole of marmaris is about extracting the maximum amount of money out of you whilst giving very little in return.
The cleaning service, or lack thereof, was a major issue. The cleaners never changed our towels, forcing me to buy washing powder to clean them myself. In a seven-day stay, the bedding was only changed once. When the cleaner did eventually show up, all they did was empty the kitchen bin; no surfaces were wiped down whatsoever.
The staff's primary focus seemed to be on extracting more money from guests. They were constantly pushing for guests to spend on food and drinks, rather than providing decent service. This extended to the hotel's facilities. The garden was dreadful, and the pool was tiny with no lifeguard in attendance, raising serious safety concerns.
In my experience and honest opinion, Every negative review you might have read about this place is, unfortunately, accurate. This hotel is a complete letdown and I strongly advise anyone considering this hotel to give their head a shake.
Leanne O'Shea Mackay
What an amazing place to stay !!! Ive stayed here a few times over the last couple of years cant fault the place at all !!
Staff are super amazing to be honest i was surprised how professional and kind they were especially with some very rude and difficult guests when i was there !! On the couples first night the young lady was so drunk and in such a state after constant auguring and clearly had too many drinks she fell over on way to toilet at least 4 times i had to help-her get there and back as they are mainly male staff there i offered the young girl to help her upstairs to bed as was worried she fall up or down stairs the staff offered her water and she refused until i sat with her calmly and manage to make upstairs the boys staff were very concerned but very professional whilst being spoken too in a very rude way !!! The next day the couple were still very rude n had a terrible attitude towards staff .Even thou this was happening i still invited them to join my table and hoped we could cheer them up as all they was doing was squabbling and making other guests uncomfortable ….for rest of their time there i hardly seen them and when did was quite rude to staff i think the hotel handled situ with professional attitudes and still worried if the young lady was ok !!! Apart from that drama the staff and hotel is just full of fun and games cleaning staff are fantastic and the manger freddie are great treat u like family unfortunately he not been around much of late due to family commitments but his full team of staff are very attentive to all guests like family and 80% of guests are repeat customers says it all !! Never a bad day at the villa sol !! Please give them a try !
James O'Shea
I dont even know where to start with this review so I'll start from the moment I arrived.
Arrived at 5am, the night worker was kind enough to let us smoke before checking us in, it had been a LONG day. Checked in smoothly and went to the room.
The room is a little apartment, it has a kitchen, living area, bedroom, bathroom and the best part, a balcony. Very spacious indeed.
Was made to feel very welcome by the staff in the morning when everything started opening up, it's the first time seeing us so they had to make a great impression, right?
Had a semi decent full English, sausages weren't as advertised and the beans had been watered down for some strange reason, the wife had bacon on toast, couldn't go wrong with that.
We stayed within the area of our hotel the first day due to jetlag etc. Had a few drinks, which led to a couple more and we got quite merry and had a little argument... lack of sleep, no food, HOT weather and some booze WILL do that to you. So a little rough first night I would say.
This is where the service and everything else went down hill FAST!...
Woke up the next morning and we could feel the mood towards us had changed, MASSIVELY! They would say good morning, ask how we are, what we're doing today etc, because they have to, not because they wanted to and believe me, me and the wife FELT that. We could see the staff having fun with other guests, laughing and joking with them but when it came to us, there was nothing, no smiles, no happiness... nothing but a blank stare. We ended up just going out because we didn't feel welcome enough to stay within the hotel grounds.
The bedsheets get changed every 3 days, which is kinda gross considering its a VERY HOT country and the sweat was insane everyday/night. I get its a 2 star hotel but cmon, clean sheets daily isn't that hard to accomplish.
I was also sleeping next to tiny bugs most of the week which they didn't care to sort out.
We had ordered food one time there to try and get over the discomfort we felt but that made it worse. So I got the Lasagne and the wife got a pizza, a whole pizza...and I'm talking 8 slices of pizza to which the wife couldn't finish. The owner, Freddie, come and collected the plates and asked "why no finish" to which she said "too much, very nice, but too much" he told his young worker this in turkish which led to himself AND the young lad laughing at my wife because she didn't finish it. We were already feeling uncomfortable but that was the nail in the coffin and because we felt so uncomfortable I couldn't stand up and say anything which I fully regret not doing at the time. My wife didn't want to step foot back in there at all, and I dont blame her.
Towards the end of our stay things just got worse. The staff stopped saying good morning, stopped asking how we were, stopped being friendly towards us all together because, im assuming, the owner had told them todo so. It got to the point of them pushing our chairs into the tables AS we're getting up out of them, not even giving us a chance to stand properly. Then our transfer came... and when other transfers came to pick up guests the staff and Freddie himself would say goodbye, check to make sure its the right one etc. But when our transfer came, I personally asked Freddie "is this our transfer" to which he said "I don't know, go check" which was very rude considering how he's treated other guests. Not one staff member was there to help with bags like they have done with other guests, not one staff member said goodbye to us and the owner practically smiled and waved us off.
Safe to say that Freddie and his staff at the "Grand" Villa Sol aren't very nice people if you're not spending money and paying their wages at their hotel.
I have to say though, Michael and Hadie tried their best to include us and make us feel welcome but as per the bosses instructions they weren't allowed and we felt that they were trying to make us feel comfortable and it's a shame to see them being dragged down to the owners level of pettiness.
Won't ever be returning to this hotel.
A little bit of everything!
Staff are very friendly, Ozzy and the team were very attentive and fun to be around. Can't be in a bad mood here. Freddie gave us advice on attractions to see around Marmaris and helped us with local knowledge.
Food is amazing! You must try their pizza, lasagne, chicken and mushroom, sweet and sour and breakfast is cooked to perfection.
Prices are very reasonable and a place we kept coming back to.
The rooms were kept spotless, the maid, Fatma came everyday and was very friendly.
My Booking
