Servatur Waikiki

William Humphreys

I recently stayed at Servatur Waikiki and had such a fantastic experience that I felt it truly deserved a special mention. From start to finish, everything about the stay was smooth, friendly, and full of positive energy. The rooms were big, bright, and spacious — exactly what you want when you’re on holiday. They were kept spotless throughout our stay, with plenty of space for luggage and a comfortable bed that made it easy to relax after a day in the sun. The whole hotel has a lovely, lively feel to it, but it’s also clean, well-kept, and very organized. Now, let’s talk about the staff, because they honestly made the trip unforgettable. At the bar, Diego was absolutely brilliant — always friendly, always smiling, and always ready to serve up a great drink. His cocktails were delicious, and he had such a welcoming personality that made everyone feel included. He’s one of those people who can brighten your day just by saying hello. But the main star of the show — without a doubt — was Pepe in the restaurant. What an incredible person! Every single day, Pepe would walk around the restaurant with the biggest, warmest smile on his face. He greeted every guest like an old friend, always full of joy, laughter, and genuine happiness. You could tell he truly loves his job and takes pride in making people feel welcome. Pepe didn’t just serve food — he created an atmosphere. Whether it was breakfast, lunch, or dinner, you could always hear him cheerfully chatting, laughing with guests, and spreading good energy everywhere he went. Even when the restaurant was busy, Pepe made time for everyone. He noticed the little details, remembered faces, and always made sure people were happy. You can’t help but smile when he’s around — his positivity is absolutely infectious! Seeing Pepe each day became something we all looked forward to. He’s the kind of person who turns a good holiday into a great one. His joy is genuine, his energy is endless, and he makes the restaurant feel more like a big family gathering than a hotel dining room. People like him are what make a place truly special. Overall, Servatur Waikiki is a wonderful hotel with great facilities, comfortable rooms, and an incredible team. But it’s the people — especially Pepe and Diego — who make it shine. I can’t thank them enough for making my stay so memorable. If you’re thinking of booking here, don’t hesitate — you’ll be greeted with smiles, laughter, and some of the best service you’ll find anywhere. I’ll definitely be coming back, and I hope Pepe and Diego are still there when I do!

Leisha Searle

Just returned from our 2nd time visiting. 1st time as a couple, this time around took family including 2 toddlers. All had a great time. Rooms cleaned daily, cleaners very polite and friendly. Beds comfy. Lots to keep the children entertained. Food was great, I am celiac and managed to find enough selection each meal time. Most staff are happy and friendly. Special mention to Ana in the restaurant who went the extra mile each day, she was fantastic with the kids and they looked for her daily. She is an asset to your team! Very friendly entertainment team. Was nice to see some familiar faces from our first visit. Overall a great hotel, team and atmophere. We will be back.

Sammy-Boy Ayres

Ok I’m going to give my own personal opinion on this hotel the stuff the food and drink and the holiday makers. 1. The hotel it’s safe is fine a little dated in areas but clean. 2. The rooms again very clean unfortunately for me the bed was not that comfortable. But that is my opinion. 3 the stuff. the stuff are lovely and very helpful nothing is to much trouble very friendly .4 food. the food was really good for a aic buffet there was your same day to day dishes but also a special that was different every day so really nice. 5 The drinks are mostly safe served except the cocktails but there is a line at the bar and it can make it very time consuming to get a drink if you wanted a cocktail. 6 the entertainment it’s your basic stuff live music on the evening until 10pm then there’s a club room that do karaoke till 12am, bingo around the pool in the afternoon that kind of thing, this is not a party hotel. 7 the holiday makers aka the other guest, now myself and the group I was with are as friendly as you get and do like to make a nice effort to dress up a little smarter on holiday, but I did feel as if we were being looked at a lot someone even said about how we were dressed all week on the karaoke mic. I just didn’t understand why it was so unusual to people there that we make a effort to dress for dinner and so on. I will say this is not the hotels problem but I did feel maybe it was not our kind of persons staying here at the time we were, if it’s odd for people to make a nice effort to dress nicely on holiday.

Philip Ashworth

I'm not the most experienced traveller so I can only base my review on my limited knowledge. That being said, I have a great time here at Waikiki. The staff are really friendly and very helpful, particularly if you're somewhat unsure of what you're doing when on holiday. The reception staff were great helping us with trips and excursions, doing all the booking for us, and being very clear about what was what. There's regular free busses to the local beaches, supplied by the hotel, but it's not overly far down to the nearby Playa del Inglés if you want to walk. The entertainment and activities each day/night are fun. The food is nice, well cooked and there's lots of it. It's mostly the same day after day, with a bit of variety occasionally. This would be my only quibble, a bit of change would have been welcome. The rooms are nice, fresh and cleaned everyday. I've really enjoyed my time at the hotel 👍😊

Aneta Kanclerz

Overall, a poor experience. Poor food, limited selection, and the same food all the time. The bar is open until midnight, but the lights go out at 11 p.m. It's completely pointless. There's no air conditioning anywhere. The smelly bathroom odor permeates the showroom. Overall, I'll never go there again.The toilets were accessible only by stairs, and there was no toilet paper. If you have trouble walking, there are no toilets at the reception or bar levels, and no elevators to them. good location, close to the sea, 10 minutes walk, bars and shops right around.