Senator Banús Spa

M JM

A disappointing hotel, to put it mildly. It claims to be a non-smoking hotel, yet guests smoke at the pool and in the surrounding areas; there are even ashtrays on the tables. The room towels are old and torn, with holes. The coffee maker, cups, and tray in the room were full of ants. The room curtains don’t close properly, letting light in from early morning. The artwork in the room is old and, in some cases, looks moldy—completely unacceptable for a hotel of this level. The orange juice at breakfast is awful and acidic; it’s unbelievable that a supermarket like Mercadona offers better fresh juice than a supposed five-star hotel. I ordered a juice at the pool; they told me they didn’t have any and instead brought me a much more expensive one without warning me. It accidentally fell, and their “solution” was to offer me a glass of water… Incredible customer service for a five-star hotel. To top it off, the apparent hotel manager reprimanded me for carrying a simple banana as I left the breakfast area. A banana that costs two euros per kilo! Give me a break… You just don’t treat a guest like that in a five-star hotel. The spa water is lukewarm and not appealing at all. The hotel is very far from the beach, and the closest one is rocky, making it impossible to swim safely. All in all, a disaster. The only redeeming qualities are the peaceful atmosphere and the kindness of some of the waiters.

terry barham

Nice hotel. Gave it 3 stars for location as its a bit out of the way of things. Major road in between hotel and all local shops and restaurants. You have a 15 minute walk to cross over the road across high foot bridge. The pool is excellent. Never that busy and no kids. Rooms cleaned everyday by helpful staff. Hotel described as 5 star but I'd give it 4 at a push. Just because you have a bloke at the front opening doors for you and charge through the roof for a pint of beer, doesn't make you 5 star. Overall I would recommend for a nice quiet getaway.

Geanina Craciun

My experience at this hotel was unexpectedly good. Since I entered the hotel I was greeted very nicely, friendly and helpful staff. very clean rooms, super friendly cleaning ladies. The food at the restaurant is very tasty. We will definitely return to this hotel and I will recommend it to friends!!!! And the biggest surprise: on my birthday I received a champagne gift at the door, a gesture that made me very happy!!

Iuri Figueiredo

We booked for a single bedroom! The hotel gave us a penthouse because of a problem with overbooking! The employees were very nice and respectful and the breakfast was amazing too! Thanks for the hospitality You gain a new client for sure!

Katie Jones

This was a good hotel. It was clean and thr breakfast was good. Rooms were big but a bit dated Location is difficult - taxi needed everywhere Staff weren't friendly at all! So disappointing. Never experienced this before .... rude at times Pool is tiny, not enough beds They run out of everything on the bar .... no cava in a Spanish hotel .... hard to believe .... We wouldn't visit again, which is a shame It's a good 3star not a 5 in any way Shame about the staff, more training needed