Hila Semo
We stayed in a two-bedroom villa with a sea view, two couples, for the second time. The service at the hotel is perfect, the staff is courteous and responds to every request with a smile and kindness. The villa is well-equipped, clean and simply perfect. The location of the hotel is truly dreamy, located on the mountain, with a simply stunning view, and is close to all the main places. Highly recommend staying at this hotel. We will definitely be back♥️
Reza
I am going to be honest with you guys, I normally leave reviews when I want to complain, but this time, I am going out of my way to review purely because of how nice they were.
Whilst I am at it, let me give some information, firstly, this place is out of the way, meaning you NEED a car, unless you like hiking daily. And the Taxi from Malia is 10 Euros each way (4 minute drive lol), which is obviously not the real price, but for Westerners, the least we can do is help out the economy a little, so I didn't complain about that personally.
Now moving onto the actual hotel. Firstly, they gave us a free upgrade as we were a family and we had different villa types, but they put us next to each other via upgrading.
Secondly, because we checked in very late, they left us each a bottle of wine, with food and salad. And not going to lie, that was a highlight for me. I personally poured that wine down at 3AM, and dipped into the pool.
Aside from that, very polite, and classy people. The woman whom I forgot the name of, and sorry for getting it wrong, but I think she was Eastern European or Russian, was extremely classy, and informative, she went above and beyond for my family and always helped in any way that we needed.
Anyhow, yeah, definitely come here, and rent a car beforehand, and full send it.
Peter Thompson
Fantastic panoramic view. Staff is friendly and the food is delicious. The Greek salad has ingredients from their private garden
Dan Knapp
Stayed here recently in July for only one of four nights because we were catfished. Nothing looked like the pictures, I'm guessing AI did it and it was not a 5 star resort. The only thing 5 star about the place is the view in which we reserved a sea view Villa that only had a small view of the sea. I'd give this place 1.5 stars if I could because the maintenance person there was by far the most helpful for coming multiple times to fix or try to accommodate us. This is because the hotel front desk leaves at 8:00pm! I'm not a person to nit pick but if you are expecting a 5 star resort, as advertised, you typically are getting the best treatment possible. When we arrived, past the check-in time at 3:00pm, they didn't know we paid already through Expedia. It took them over an hour to figure out if we did and in the interim, we were given a nice smoothie to relax to. That was nice, but the bartender pulled his pants down to show his thong to the people next to us while a kids birthday party was going on. Very strange and I've been to Greece multiple times without any issues.
Going back to how we were catfished, the pictures depicted beautiful grass, newly remodeled Villas, and food that look out of this world. The food menu barely had any Greek (pita/tzatziki) and it was Americanized with burgers and pizza with only 8 items on the menu. The Villa had one key and it couldn't be taken out unless you wanted the air to turn off in the Summer. The air, by the way, didn't even work and they tried to fix it but nonetheless it never cooled the downstairs and we were told to keep all curtains closed. The only air that worked were the bedrooms. The place was run down with the tub/shower in the bathroom being broken so you couldn't really bathe.
Lastly, transportation is not at this hotel to accommodate the guest to go to the town so you have to pay for a taxi that seems to be confused or have trouble getting to the resort that is about 15 minutes from the town below. I understand being remote but when the locals don't even know the place and it's hard to get a taxi, why doesn't a "5 star" hotel even have a small transportation service?
There were just too many issues within 12 hours that made us move and suck up a lot of money that we paid up front ahead of time because they wouldn't refund us. If you claim to be a 5 star resort, you should consider trying to go over the moon for your guests. We stayed at the Alai, a tribute portfolio resort when we left and they treated us so well that cost us less money than this place. Explain to me how that is possible!
OK
We had a fantastic experience. The villa was well-maintained and beautifully equipped, with a private pool and breathtaking views of the sea and mountains. The service was professional, the reception staff very attentive, and the atmosphere perfect for a quiet, relaxing holiday. Highly recommended!
My Booking
