Michael Kern
We stayed at Royal Bay, and unfortunately, the experience was deeply disappointing. If you’re considering booking — trust the negative reviews online. We absolutely would not recommend going there.
Positives:
• 1 star for cleanliness — the room was relatively clean.
• 1 star for the location — the hotel is directly on the beach, which is the only real highlight.
Everything else fell far below expectations.
The hotel is outdated, poorly maintained, and has an overall worn-down feel. It does not live up to its claimed star rating in any way.
The breakfast was practically inedible — instant coffee, lowest-quality ingredients, and close to no fresh or appetizing options. We skipped it after the first couple of days.
The beach towels were dirty, some with actual holes — something you’d never expect in any decent hotel.
Even worse, the owners smoked indoors in the lobby every evening, making it impossible to relax in the common areas due to the strong smell.
We raised our concerns with TUI (our travel agency), but they were completely unhelpful and unresponsive. There was no support or resolution offered.
We were so disappointed that we decided to leave early at our own expense, cutting our holiday there short just to get away from the place and relocated.
Overall, this was a frustrating and disheartening experience. We strongly recommend choosing a different hotel — Royal Bay is not worth your time or money.
Lyno Lidosurjo
What a wonderful stay at this hotel. The view is fantastic and the staffs are so friendly and helpful. The room is spacious and clean. The buffet breakfast is really complete. I could only highly recommend this hotel for your stay at Kos Kefalos beach.
Expert in Everything
Second holiday at this hotel. The standards have dropped since we last visited. Definitely not 4 star, 3 at best. It has great views and a convenient beach although the free sun beds are rickety and uncomfortable. The beach is a bit stoney and unkempt but still good. Best beach is magic beach just along the coast.
Best staff were Anna on reception and Katrina on the bar. The owners were always hovering around and we felt as if we were always being watched. The rooms are spacious and kept clean by the daily cleaner. She was super efficient and really friendly. Our room was on the road side, so we had quite a lot of noise at times. Our balcony was mainly in shade so we didn’t use it. The bathroom was small and the shower screen was too small and didn’t retain the water. The whole toilet floor flooded each time we used it. The toilet was too close to the shower and got soaked. The main issue was the lack of hot water. We couldn’t shower other than between 4-5pm. We complained for the first 4 days but gave up after being given ridiculous excuses and lies. We were told it was only our room but other guests were saying they had the same. Management didn’t seem to bother that about our issues. Air con was excellent. The breakfasts offered the same limited choice every day and were on a par with 2 stars. Overall I had the feeling that they were penny pinching and had little regard for guests comfort. It’s a shame as with a bit of effort it could be a fantastic experience.
Farida Tleumbetova
Misleading description of the rooms to get more money from you - what you see on the images from booking.com about ‘partial see view or garden with the pool view’ is not what it is in reality. I got a room facing someone’s construction site with a glimpse of the sea if you stand in the corner of the window to see it. Definitely not worth the price they charge.
Not mentioning the reception girl who silently opened the room and left. Had to go again to the reception and ask for all details about breakfast, pool and so on. It is NOT a 4 star hotel!
Les Wright
Just arrived home from the royal bay suites, staying from the 5th may 2024 till 12 th may . On arrival at the hotel we received a lovely warm welcome from receptionist Michelle on she was so helpful warm and friendly, also including the rest of the hotel staff. The hotel has a stunning location with panoramic views of the bay . Rooms were large and kept spotless ,including a fridge. The breakfast was also very good lots of choice.Will hopefully return again later in the season . Best wishes to all
My Booking
