haider salman
I am visiting from the United States, and I had a truly wonderful experience at this hotel. Everything was excellent—very clean, well-organized, and sophisticated. The level of service exceeded my expectations.
I would especially like to thank Deniz E, Guest Relations Agent, for his outstanding support. He went above and beyond to help arrange our transportation to the airport and kindly provided us with a complimentary late check-out. This meant a lot to us, especially since my mother is 85 years old and needed a comfortable place to rest before our evening flight.
Deniz’s professionalism, kindness, and attention to detail made our stay even more special.
I highly recommend this hotel and truly appreciate the excellent service.
Gita Ahanpanjeh
The taste of the food was absolutely perfect, and the presentation was just as impressive. I truly loved the hotel’s atmosphere and the beautiful landscape, it created such a relaxing and enjoyable experience. The rooms were clean, comfortable, and well maintained. The tennis courts were perfect as well, which made my stay even more enjoyable. I would definitely love to visit again.
Harpreet Sohal
We recently stayed at Rixos Premium Belek. While the resort is visually impressive and the grounds are well maintained, the overall experience fell significantly below our expectations for a hotel positioned as a luxury resort.
The recurring issue throughout our stay was service inconsistency and poor communication.
During the winter season, the air conditioning appeared to be centrally set to heating mode. Despite setting the temperature to 18°C, warm air continued to blow into the room, making it uncomfortably hot at night. We initially requested a pedestal fan and were told none were available within the hotel. Later, after speaking with a different assistant, a dust-covered fan was provided, suggesting one had always been available in storage. The conflicting information and the resulting lack of sleep on the first night were avoidable and frustrating. Heating an already warm room made little sense.
There was also an intermittent smell of cigarette smoke entering the room. We were advised this may have been from neighbouring balconies. Even after keeping the balcony door closed, the smell occasionally persisted, suggesting it may have been circulating through the ventilation system.
We were managing food allergies for a child, and the hotel had been clearly informed in advance. While some staff members were helpful, the overall system for handling allergy-related meals felt disorganised and unreliable. On multiple occasions, meal requests were not acknowledged and had to be chased. At other times, requests were confirmed in advance, but upon arrival at the restaurant staff had no record of them. This level of miscommunication is concerning when dealing with child allergies.
Rather than being provided with a structured list of suitable options, we were left to suggest meals and wait for approval. Some were accepted, while others were declined without alternatives being offered, resulting in repeated back-and-forth messaging. For a hotel of this category, a clearer and more proactive process should be standard.
Service across the resort was inconsistent. While there were genuinely excellent staff members who were warm and professional, there were also repeated interactions that felt cold, dismissive, and lacking basic hospitality. On several occasions, the tone used suggested requests were an inconvenience. The inconsistency was significant enough that we actively avoided certain areas of the resort to minimise further uncomfortable interactions. That is not something guests should feel compelled to do at a luxury resort.
Another incident involved children’s scooters left unattended throughout the resort. As they were uniform in appearance, it reasonably gave the impression they were hotel-provided. When our child picked one up, staff later approached us in an abrupt, rude, and unnecessarily confrontational manner. Once we explained the misunderstanding, the tone changed. While we fully accept the scooters belonged to other guests, the initial handling of the situation was disappointing.
Additional issues included:
Poor lighting along certain paths at night, requiring the use of a mobile phone torch.
Thin walls between rooms, with audible conversations and television noise from neighbouring rooms.
A largely repetitive buffet with only minor daily variations.
Fewer activities compared to other resorts in the same category.
Access to The Land of Legends was a positive aspect of the stay.
We made a conscious effort to remain positive and enjoy our time despite these issues. However, when considering the price point and the hotel’s reputation, the overall experience did not reflect the standards expected of a luxury resort. Compared to other luxury brands we have visited, such as Ikos Andalusia, Sandals Montego Bay, and Lara Barut Collection, the service and overall organisation were not comparable.
Based on our experience, we would not return to Rixos. First impressions set the tone, and unfortunately we did not feel consistently welcomed or valued during our stay.
Samina Bi
This hotel is great and everything is really clean, the decor is amazing and the staff are very attentive and very friendly. It’s the best hotel I’ve been to so far! The food is great with a variety of different options and the food in the à la carte restaurants is delicious. I would like to say that Golara from the pan Asian restaurant stood out for us when we visited, she understood our needs perfectly and her level of customer service was exceptional. We think she deserves a management position with the way she impressed us. I would definitely recommend this hotel to anyone wanting a relaxing break away. Truly brilliant.
Natasha -
We stayed at the Rixos in mid-October 2025 and had a wonderful time there.
The biggest asset of the hotel is, without a doubt, the staff. The waiters in the restaurants and at the pool were always very attentive, ensuring we had everything we needed at any point in time. Our WhatsApp assistants handled every request within minutes. Special thanks to Leyla, who regularly went the extra mile to make sure we had the most comfortable stay.
We stayed in the Legendary Suites, and frankly, the rooms would benefit from some renovation. But housekeeping made heroic efforts to keep everything spotlessly clean, so I couldn't find anything substantial to complain about :)
Another special thanks goes to the Sports Club staff. They were the reason I could still fit into my clothes after a week of all-inclusive meals :) Fantastic choice of classes — I especially liked CrossFit with Büşra: very nice vibe and great workouts.
The Kids Club has a variety of activities too. Our kids would spend half of the day there and the other half in the huge heated swimming pool — another jewel of this hotel.
Overall, we had a great time and enjoyed a truly relaxing holiday.
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