Rethymno Residence

Zcoops

Worst Hotel I’ve ever travelled to. The food all tastes the same (like wet cardboard), the service was horrible. We were relocated to three different rooms due the the air conditioning not working. No sympathy from the staff. The rooms weren’t cleaned everyday, no soap, shampoo or conditioner in the last room. I actually left the hotel feeling dirty. Everything in the hotel is out of date, and unmaintained. The pool was full of dirt, and grim there was hair everywhere, it wouldn’t have been cleaned everyday. There was a funky smell in the dining area. If you choose to stay at this hotel, be warned, I would rather spend the extra money and go else where

Nina Milovanovic

I want to preface this by saying that the hotel has huge potential for improvement, but more investment in the room amenities is a must! My family and I (three adults) booked our last minute trip to Crete for seven nights from Serbia. My first impression upon arriving at our room was not the best, as one of our shower doors was missing, so every time we showered, the whole bathroom floor got wet. While the room, in my experience, was relatively clean compared to other hotels we have stayed at, there is more to be expected from a hotel advertising itself as four stars - this includes room cleaning service, however it is a big hotel so this is somewhat understandable. The furniture in the rooms was dated, but in decent condition. my room (closest to the pool slides), had very poor Wi-Fi signal, which was a little inconvenient. On our fourth day at the hotel, a pipe under one of the sinks became loose and water started leaking in the bathroom. Unfortunately, even after we reported this, a technician did not show up to fix it (as promised by reception) until the next morning, so my dad had to sort this out himself, which was a letdown. On the positive side, the hotel’s selling point is definitely its all-inclusive pool and beach chair use, bar access and buffet access, as well as the entertainment nights organised multiple times during the week. The performers were all very entertaining, engaging and welcoming (my personal favourite was the belly dancing). I believe that the comments stating the pools to be dirty, and the food and drink to be horrible are exaggerating. The pools are cleaned every other day at midnight (unfortunately, the bad smell of cleaning products during the night is a result of this), and while quite simple, there are many food options available from the buffet, including fresh fruit and vegetables, as well as amazing desserts, particularly the baklava! The drinks from the bars were also decent. While the positives outweighed the negatives for us, I understand how certain inconveniences may make the stay less pleasant if staying at the hotel for a longer period (or travelling from a farther departure point).

Weronika Gaińska

A WONDERFUL place ❤️ We enjoyed my time here a lot The rooms are really good, the food is INCREDIBLE (truly the best food I’ve eaten, I was waiting for every meal every day 🥰), the hotel area is beautiful and I loved the plants ☺️, the staff is AMAZING (so kind, patient and helpful; professional and smiling during the meals and at night) Thank you so much for wonderful time ❤️ Thank you for the receptionists for being so friendly and welcoming from the very first moments! Thank you for the cleaning ladies for keeping our room tidy. Thank you for the people in the dining area/canteen - you’re truly wonderful, always helpful, smiling, organised and making us comfortable ☺️ Thank you for the bartenders for having such a positive energy and keeping all the nights alive! All performers - you’re AMAZING! I loved all theme nights - especially Greek Night which was PHENOMENAL! Definitely recommending staying here! ☺️

Anastassiya Fetissova

The hotel is nice, it is not very new, but clean and comfortable. Minus: - not enough beach chairs, which are already occupied from early morning. Quite often they stay occupied but never used during the day - the restaurant: food presentation was in П sign, so you had to queue from one side to another just to grab something. It takes long and people get mad, trying to avoid queue. I would advise to make several apart tables, servicing cold, hot, desserts. - 90% of guests were from Poland, so child animation was in Polish and for Polish only. And even in the hotel bar all day long there was Polish music. Not sure this is something I wanna listen in Greece.... - alcohol - in all-in formula they announce lots of free cocktails, in reality it is non alcohol chemical substance with soda. For good alcohol you have to pay - toboggan in the pools are as of 10 till 17. Afterwards you have to entertain kids somehow else.... Plus: - food, especially veggies, fruits and desserts are wonderful. - stuff extremely kind, helpful and cheerful - it is clean everywhere - highly recommend SPA and massagist Nena in particular - she is awesome - nice evening entertainments, but not on Sat and Sunday which is strange

Sami S

Great family-friendly hotel with 3 normal pools for families and 1 with waterslides. Kids loved the hotel, pools and waterslides. Nice location with shops close and few minutes walk to beach. 5/5, would recommend to families which are looking for nice family-friendly place to have a relaxing vacation.