Prinsotel Alba Aparthotel

Meryem Laklai

Excellent service, great buffet, the spa and indoor pool were the highlight of the stay. Perfect location, 2 min from the breach and there was entertainment almost every night. The apartment was clean and room service was good. It is excellent for families with kids

Erix Santman

The hotel is nearing the end of its economical life. As a budget option it is okay, and the staff really do their best. But be prepared for older rooms, unhappy tourists (the type that was already unhappy before they arrived here), and the bare minimum on meals, the pool, and facilities. Cala d’Or as a whole is a destination for cheap entertainment, happy hours, and basic tourism. It’s fine if you have a car and just don’t spend too much time there (the region has many nice beaches).

Al Houghton

I`m going with a 2/5 and not a 1/5 as there are some nice places to drink away from the hotel. As a whole though this is the worst place we have stayed in Mallorca and certainly will not return. We Booked and paid extra to take our own bikes in bike boxes. We were informed we had been placed on the THIRD floor. when I asked if we could move to a ground floor room was informed it was at 100% occupancy (it wasnt). I was then laughed at by staff as i struggled to carry our bikes up 3 flights of tight stairs. Not the best start to your £2k plus Holiday you have been looking forward to for 12 month...... Our room. The Kettle was full of mould and scum and would not boil. Took it to reception and within 5 mins was given a "new" kettle. It wasn't new that too would not bold. I went to the phone this time to call reception..... phone didn't work. I walked back to reception and they informed me if my phone was bust i should just use my mobile to call them, the number is on the internet..... oh yeah... Internet also not working in our area of the hotel. A 3rd kettle was given to us which turned out to be the first one i return ...... :-( Now "entertainment" During the day when we tried to relax round the pool we heard the rep doing the family bingo dropping innuendos such as "69, you know what i mean" and other non family comments. The Bar was seriously overpriced, we went once and wondered why it was quiet. well 6 euros a drink and extremely loud happy hardcore dance music will do that. The Kids party was held in extremely poor lit outdoor area directly next to the pool. I was amazed non of the kids went in. Breakfast was a half bearable experience. you had to queue up for coffee which was made infront of you. why could this not be on a machine ? usually the queue was 15 long while one lady (who was lovely) worked her hardest to serve everyone as quickly as possible. Food was the same every breakfast which wasnt too bad but many mornings you had to go hunting for plates as there was none. The Sauna...... So this hotel is family friendly, we knew this when we booked so we expected to see kids, not an issue. BUT we were informed the Sauna was a nice relaxing place for adults to relax. Nope. We went one day after a long bike ride.... "lets treat ourselves to the sauna" there was 7 kids in the small "relaxation" pool jumping and diving about picking up pebbles from the edge of the pool throwing them in the water ?!? now there was a huge pool outside as well as 2 kids pools and 2 play areas so why are they allowed to run crazy in this areas as well ? Will i be back to this hotel ? Not if i was given a free stay by the hotel and tour operator. I was fuming we spent so much to stay here when we could of gone and stopped in one of the other hotels we knew would be great. Honestly if you want to got to mallorca give this hotel / area a miss and try Alcudia, Muro, Pollenca and stop in a far better hotel, get a far better experiance and save yourselves some money as well.

Susanne Salthaug

Nice hotel, great pool area, nice acitivites, nice staff and a good variety of breakfast options. The room was clean when we got here, but the daily house keeping could’ve been better - we had to call twice to get new bed sheets. Also, I don’t understand why they don’t have self-serviced coffee machines at breakfast, because the queue is soooo long just to get someone to make a regular black coffee for you.

Jeff Kirdeikis

BEWARE - DO NOT STAY HERE 1. There are disgusting STAINS on EVERYTHING. Pee stains on the mattress, stains on the sheets, on the towels. Their linens are absolutely revolting. 2. Their partner restaurant Picco, gave me FOOD POISONING for four full days 3. The Wifi does not work in the room, only in the bedroom 4. Getting a single cup of coffee takes over 20 minutes in the morning. There is ONE person doing coffee, and the lineup is regularly 12+ people 5.Getting a drink at the bar, or getting a breakfast ommelete also takes forever as there’s only ONE person for the whole resort. Usually the same with the front reception as well. They are outrageously understaffed. It’s clear they are trying to cut costs. 6. It is unbearably noisy and crowded. Not only are kids screaming 24/7, but there is a different song playing and overlapping from each area of the resort. All the songs and kids screaming blend together to create one big mush of noise 7. Getting laundry done took FIVE DAYS. 8. The massage and spa booking system is a giant hassle and generally never available. 9. Breakfast is completely substandard and not good at all. Cereal choice is embarrassing, eggs are runny, and the bacon is totally soft, not cooked at all. 10) They sent me two feedback forms to fill in while I stayed there, I filled them both in, and didnt get a reply back on either. 11) Many times, they didnt even use sheets that fit, or put any covers on the pillows. Considering all the stains on everything, that stayed uncovered, this place is disgusting. Overall, top 3 worst hotels i’ve stayed at in my life