Neil
We were very impressed and satisfied with our experience during our weeks stay in the Relax Double package suit. Although the weather was unseasonallycold, the hotel and staff were absolutely wonderful and we felt very much welcomed and 'at home'. We therefore enjoyed our holiday very much.
With regards to the atmosphere and design we particularly loved the fresh flowers throughout the hotel seating areas and on breakfast/ dinner table - very beautiful and felt like luxury.
We also noted that the architecture and decor throughout hotel spaces was very high quality. We appreciated the incorporation of the various cultural influences of Spain/ Lanzarote - e.g. Moorish and Andalusian design, Artesonado wooden strapwork carpentry, Romanesque vaulted ceilings, heavy stone benches outside the front. (I hope I have got these correct but I may not have!). This all created a very pleasant, warm atmosphere and energy within the vast hotel space - and there are so many options for seating and lounging throughout.
The availability, attentiveness and helpfulness of all staff everywhere was great.
The food and drinks quality was excellent throughout (even the buffet dinner was a quality option for nights where we didn't go to a restaurant). The luxurious Isla de Lobos restaurant was perfect for breakfast and we always looked forward to this (we got this with our package). It is nice to sit outside overlooking the sea at breakfast - just perfect. And such high quality food and drink. They do very high quality evening dining too. The Tunera pool bar had just the right vibe and as always, attentive staff and ice cold drinks/ delicious food (includes veggie options).
We spent a lot of time in the hotel as the weather wasn't perfect, and we were so glad to have picked Princesa Yaiza - it is an excellent hotel. Thanks very much for a wonderful stay.
Pete Joy
Exceptional!
Just finishing up a week with 2 adults and 2 children under 2. The cleanest hotel we have ever been to. Rooms consistently cleaned to perfection by extremely polite staff.
Polite staff throughout the hotel from start to finish and all facilities so clean. Excellent breakfast every day with unbelievably large selection to meet all needs.
The biggest highlight for us though are the incredible kids staff and in particular the disco nights! Without fail, every single night at 7:30pm the staff are brilliant at disco night. They give 100% and were brilliant every single night with their catchy songs and getting the children involved. The certificates for the kids last night at the disco is also such a nice touch.
I didn’t get all the staff names unfortunately but they were all so good. Special shout out to the male member of staff that is Carlos Alcaraz twin 😉 he is incredibly amazing with the kids
Jennie Cowap
Another exceptional stay at our favourite Playa Blanca hotel!
We have just returned from our second stay at the Princesa Yaiza Suite Hotel, and once again, it was exceptional. Ideally situated between the Marina and the Harbour with direct beach access, the hotel is traditionally decorated and visually stunning.
The staff are truly the heart of the resort; they are incredibly warm, friendly, and consistently go the extra mile to ensure a great experience. We stayed in the Family Suites, located a short, convenient walk through the connection tunnel. These rooms are perfect for a growing family, offering two separate bedrooms (with full-size beds for the children), a spacious master suite, and a functional kitchenette.
Despite the hotel being at full capacity, the atmosphere remained remarkably calm and quiet. With a diverse selection of food and drink to suit every palate, it remains our favourite hotel in Playa Blanca. It offers high-level quality and great value for the space provided—we are already looking at dates for next year!
Peter Coldham
I was excited when I got given champagne and went to our room, which was good and very big. Many of the staff — the receptionist, soft play guy, are friendly and pro. Others shrug and say ‘don’t ask me!’ — eg when you ask why the hot pool is cold, or they don’t come back with orders, forget your table and you’ve got to get up etc. Seemed a little understaffed in places. Great location though — beautiful spot, great drinks terrace, enjoyed the piano bar guy, tennis courts, and the Italian place was perfectly decent. I’d say avoid the pool bar/cafe which was pretty dodgy on all fronts.
We also had to ask several times for room service items until being told ‘there isn’t any’ — eg for a heater when I was ill, sort of essential in chilly Jan. I don’t know how all the neighbours compare, it was better than the cheaper ones I’ve stayed at here but do watch out out mainly for the food, as we all had to agree it was just generally poor, especially the buffet, which was very overpriced.
They need to focus on fewer, better dishes, just simple things done well would have been good. Room service had the idea - fresh gazpacho, basic pizza, whatever. And the baby had a good time because food is food to her. So, I promise I’m not some grumpy vacationer with an axe to grind: some perks, good rooms and location, but sort of iffy elsewhere and they need to sort out their food. We felt a bit ripped off by that.
Even out the bad bits for me and you could have a five-star experience. Also, to judge by the fact these same problems seem to come up in many reviews over time, I’m not sure I trust that they’re super on the case with it. Three stars and a general twinkle.
Helen Payne
A lovely hotel and staff were all helpful. The pool was heated and warm in February. There was a games room for teenagers or adults and shows in the evening. Lots of restaurants on site but also not a long walk to restaurants outside.
The hotel is on the front and there is a long flat promenade that leads to the town centre or the marina.
The breakfast selection was amazing but sadly the hot food was tepid. They really need heaters under it. The omelettes were served fresh and were hot.
My Booking
