Elisa Romundstad
We had a nice stay at Porto Platanias. Its close to the beach, close to Chania by bus and the breakfast is outstanding with something for every taste, both scandinavian, english and greek food.
The cleaners are great, really pleasant to talk to and very good at cleaning well.
Most noticeable was the great yoga/stretch classes on the grass area in the shadow every morning followed up by aqua gym with catchy music.
Marco, the instructor, gives personal feedback so you can improve from day to day and tailors the activity to your personal needs. Really outstanding, and very fun guy to talk to! ⭐️⭐️⭐️⭐️⭐️
Larysa Tkalych
well-structured activity program! There was absolutely no time to get bored.The day started with an amazing stretching session led by Marco. He was incredibly attentive, checking in on everyone’s well-being and carefully tailoring the exercises to accommodate back pain or old injuries.Next was the aqua aerobics—super fun, energetic, and full of great vibes! Marco played modern music that kept the energy high, and the workout was perfectly designed for all ages and fitness levels.Marco is an incredibly positive and charismatic instructor who brings so much joy to everyone. Everything was just perfect! ⭐⭐⭐⭐⭐"
Zsolt Soóky
Large resort hotel in Platanias village right next to the beach. The hotel is spread over a huge area, with many room types to choose from in several buildings. There are several smaller and larger pools between the buildings, which are not heated. Unfortunately, hotel guests "reserve" the sunbeds in the morning, so it often happened that although there was no one in the pools and around them, we still couldn't find a free sunbed.
The sea-view rooms are spacious and have a kitchenette. Their terraces open onto the hotel's beach or a small fishing port. There are also rooms overlooking the pools or the main road or in quieter corners of the hotel.
The staff is polite, helpful, and friendly.
The service includes breakfast and all-inclusive. We paid for breakfast. The breakfast buffet offers a range of dishes in line with general European trends, supplemented by a few Greek specialties.
Hotel guests also have access to a moderately equipped fitness room and a spa area available for a fee.
We spent a very pleasant week in the off-season at the hotel. Thank you!
Александр Митрович
We stayed at this hotel from September 29th to October 6th 2025. We had a two-level Maisonette room. The room was fairly clean but old. The lighting was inconvenient, there weren't enough sockets and hooks for towels, and there weren't even any shoehorn and slippers. You have to pay for the safe box, which is very strange, but the most outrageous thing is that we also have to pay for sun loungers, even though we bought all-inclusive. This was disappointing. The waiters in the restaurant were slow to take away dirty dishes from the tables. There wasn't much food after dinner, and they wouldn't give it to you even if you be all-inclusive. The bartenders at the pool bar were greedy and would make you a cocktail without a tip, treating you like you are a piece of shit. I wanted to throw a slipper at them, but I held back. I would never return to this hotel and I wouldn't recommend anyone stay there until they change their “policy” towards guests. The hotel management apparently doesn't understand that it's 2025 now, not 2005, and they're losing out to Turkish hotels.
Marina Di
Very disappointing stay — definitely not a real 5-star experience.
If this hotel honestly marketed itself as a 3-star hotel with an appropriate price, we honestly would not have had such a problem with it. But calling this a “5-star luxury family resort” creates expectations that are simply not met.
We traveled with our 9-month-old baby, and the hotel was surprisingly uncomfortable and impractical for families with small children.
The room was old, small, and had a musty smell when we arrived. The bathroom also had an unpleasant odor most of the time. We booked a room with one double bed but received two separate beds that constantly slid apart. The mattresses were extremely soft and unsupportive, causing back pain every morning.
The shower temperature constantly changed between hot and cold without warning, making it stressful and unsafe to shower with our baby.
The baby crib situation was honestly shocking. The first crib was broken and had a blanket instead of a proper mattress. The replacement crib also had no real mattress. Our baby sleeps on his stomach, so this felt genuinely unsafe.
The hotel area is almost entirely concrete with very little greenery or shade. There is basically nowhere comfortable for a baby to crawl or play freely. The room was too small for crawling, and outside everything revolves around pools and sunbeds.
There are two small playgrounds, but they are not practical for babies/toddlers: no shade, very limited space, and difficult to use safely when older children are using the swings.
The only place where our baby could somewhat crawl around was the beach, but even there the conditions were poor: no shade, no promenade, very little greenery, and the sand was not properly cleaned. There were cigarette butts, sticks, and debris in the sand.
There were no heated pools for babies or small children. The pool water often felt oily and poorly maintained. Pool sunbeds were “reserved” with towels from early morning every day, and staff did absolutely nothing about it.
Almost everything costs extra: parking, spa, water park, tennis, beach sunbeds, and even luggage weighing. The beach sunbeds cost €15/day for two loungers, but there was no clear sign saying they were paid. You sit down assuming they belong to the hotel area, and later someone comes demanding payment, which feels very misleading.
The gym was also disappointing: small, located in the basement, terrible ventilation, unbearably hot, and very limited equipment. One machine even had a loose part that cut my partner while using it.
The hotel lacked many basic amenities expected from a high-category resort:
- no welcome drinks
- no fruit basket
- no bathrobes or slippers
- no daily water refill
- no complimentary tea or coffee despite having a kettle
- no complimentary toiletries
- extremely poor WiFi
We also had constant mosquito problems because there were no mosquito nets on the balcony doors.
Another unpleasant surprise: on Ving’s website the hotel is advertised as a 4+ star hotel, but on site it is classified as 5 stars, meaning we had to pay a higher tourist tax (€15/day instead of €10/day).
The beach area was also constantly disturbed by people aggressively trying to sell massages every few minutes, while hotel staff did nothing to stop it.
Overall, we left feeling frustrated rather than rested. This hotel simply does not deliver the comfort, service, atmosphere, or quality expected from a true 5-star resort — especially for families traveling with small children.
