Omar Shash
I had a wonderful experience at this hotel! The design is unique and modern, and my room was beautiful, very clean, and had a lovely view. The lagoon was stunning, the infinity pool was amazing, and the jacuzzi at the Palm Pool was a fantastic touch.
The food was delicious, with a variety of restaurants to choose from, and there were plenty of activities like volleyball, billiards, and table tennis, which made the stay even more enjoyable.
One thing to note is that the beach is rocky, not sandy, but the lagoon definitely made up for it and gave us a great spot to relax and swim.
I also found that the hotel feels more family-oriented, as there were many families during our stay. We were a couple, but it didn’t really affect our enjoyment — we still had a great time.
The only reason I’m giving it 4 stars instead of 5 is because of the reception staff. Since they’re the first people you meet when arriving at the hotel, I expected a warmer welcome. Unfortunately, the receptionist wasn’t very friendly, didn’t smile, and had the same attitude during check-out as well.
Other than that, it was an amazing experience overall, and I would definitely recommend this hotel!
Mark Linssen
I recently stayed at Pickalbatros Citadel and had an amazing experience. The resort is absolutely stunning with breathtaking views and a beautifully designed layout. The rooms are extremely spacious, making you feel like you’re truly in a little slice of paradise. The food was delicious, offering plenty of variety, and the staff—especially in the restaurants and animation team—were incredibly friendly and welcoming. The lifeguards at the infinity pool deserve a special mention as well; they were absolutely fantastic, attentive, and made you feel very safe while enjoying the pool. The entertainment was great and there’s so much to do that you really don’t even need to leave the resort if you don’t want to.
That said, there are a few points for improvement. The beds are on the harder side, which might not suit everyone. The on-site vendors can be quite pushy and annoying at times, and the reception staff could be a bit warmer in their approach. Also, the layout of the resort involves a lot of walking and stairs, which could be challenging for guests with limited mobility.
Overall though, I would still give Pickalbatros Citadel a solid 9 out of 10. It’s a wonderful place to relax, enjoy, and feel like you’ve stepped into paradise.
Viera Kupecova
The hotel was recommended to us by a family who stayed here back in 2017, and we’re so glad we took their advice. The entire hotel feels like a work of art – the stunning stone architecture gives the place a truly unique atmosphere. From check-in to check-out, everything was of the highest standard.
We highly recommend this hotel to anyone looking for a relaxing, high-quality vacation. We would love to return and hope to do so in the future.
Ahmed Elmaandi
From the moment we arrived, the hotel staff went above and beyond to make us feel welcome. Every team member we encountered — from the front desk to housekeeping — was incredibly friendly, professional, and attentive. They greeted us with warm smiles and were always available whenever we needed anything.
The hotel itself was clean and comfortable, but what really set it apart was the people. We left feeling genuinely cared for and will definitely be coming back. Highly recommended!
A Kuklecaj
We thoroughly enjoyed our vacation at the resort. The staff were friendly, attentive, and always willing to help, making us feel right at home. The room was spacious, clean, and very comfortable, with stunning see view. We loved the variety of activities available and appreciated the well-maintained facilities. The food was consistently fresh and delicious. Thank you for providing such a welcoming and enjoyable experience. We’re already looking forward to our next visit!
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