Дарья Черемисина
I really liked everything!!! The hotel is large and incredibly beautiful, and the staff is very friendly and helpful. All the rooms have a sea view! The sea is gorgeous! There is plenty of space for everyone! I saw that the staff is constantly working, wiping the parapets and floors, and taking care of the hotel's appearance. The view from my room, room 2211, is absolutely stunning. Thank you so much. The waiters in all the restaurants are exceptional, and their genuine smiles and desire to make your stay comfortable are truly appreciated. The service was excellent, and any requests were fulfilled immediately. I really enjoyed my stay. Thank you again, and I would love to come back to your hotel!
The only thing missing is a camel :)
Ahmad Sharara
I recently stayed at Pickalbatros Citadel Resort, and while the views and lagoons are truly breathtaking, the food and service experience were very disappointing.
The overall food quality felt below average, with very limited variety across the meals. There were no natural or freshly squeezed juices available — only bottled, non-fresh options. I also tried the pizza station, but the pizza was extremely thin and the toppings, like the mushrooms, were clearly not fresh and tasted like canned ingredients.
Desserts were also underwhelming. In most restaurants, the options were very basic — mostly simple gateaux, a few fruits and a couple of additional items, but nothing special or memorable.
In addition to the food, I was very disappointed by a service-related incident. My wife, who is pregnant, was walking up a flight of stairs when four men — who appeared to be hotel staff — were coming down. Instead of giving her space or waiting a moment for her to pass safely, they continued down and she had to step aside for them. This was extremely disrespectful and unacceptable, especially towards a pregnant guest.
If you are visiting purely for the scenery and have no expectations regarding food, then you may still enjoy the place because the resort itself is visually stunning.
However, if food quality is important to you, or if you have high expectations for buffet variety and taste, I would strongly discourage staying here. The culinary experience simply does not match the resort’s beautiful setting.
Arvids Bindemanis
I had a wonderful stay at your property. I especially enjoyed the wide and easy access to the sea, which was perfect for snorkeling and exploring the beautiful underwater world. The warm swimming pools were a great place to relax at any time of the day. The rooms were spacious, beautifully designed, and very comfortable, with lovely surroundings that created a calm and pleasant atmosphere. Overall, it was an excellent experience, and I would be happy to return in the future.
Eri Chu
Very disappointing experience at Citadel.
The food was extremely salty, and the staff had no smiles at all — service was consistently poor. When we asked questions, many staff didn’t even respond. The room was also very old ( and they even said they upgrade the room for me when I check in)and looked more like a 3-star room. I honestly couldn’t see where the “5-star” part is.
The hotel area is huge, but after check-in there were zero instructions. No one told us there was an app for making reservations. At the bar, everything was laid out but when we asked for a drink, the staff didn’t respond. When we asked for a menu, they said there was none. There was absolutely no system and basically no service — in the end we had to pour our own drinks.
There was also no Wi-Fi in the Citadel restaurant.
Check-out time is 12:00, but at 11:45 we already couldn’t enter our room. The staff even argued with us said that its check out time, thats the reason.
Due to the safety reason(maybe) , they not allow our driver to come inside pick us up, so we have to take their “free” taxi for a 1 min ride to the hotel gate to meet our driver, and that free taxi driver who is working with the hotel , was so rude n not polite at all, maybe because this ride is free and he was not getting any money.
Only the gym was okay.
Overall, not worth it.
Валентин Джуканов
⭐️⭐️⭐️⭐️⭐️
An unforgettable family vacation in a true paradise! Pickalbatros Citadel Resort impressed us from the very first moment – stunning architecture, breathtaking sea views, and a luxurious yet relaxing atmosphere. The rooms are spacious, beautifully decorated, and spotlessly clean, and the staff is exceptionally friendly and always ready to help.
The beach in front of the hotel is simply amazing – long, well-maintained, and with crystal-clear water. The highlight is the beautiful coral reef right by the shore – perfect for snorkeling and exploring the colorful marine life. For children, there are shallow lagoons and safe swimming areas, making it ideal for families.
The food was excellent – a wide variety of delicious dishes and themed dinners in stylish restaurants. The bars offer great drinks and top-notch service.
Evenings were full of fun with lively animation shows, live music, and entertainment for both kids and adults. The animation team deserves special praise – they create a joyful and friendly atmosphere every night.
We spent several unforgettable days with our family and would definitely love to return. The hotel offers everything you could wish for – luxury, comfort, great service, and breathtaking beauty. A truly perfect place to relax and recharge! 🌴🌊
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