Rachel Morgan
Amazing Stay – Highly Recommended!
We had an absolutely wonderful time at this hotel! From the moment we arrived, everything exceeded our expectations. The place was beautiful, well-maintained, and had a truly welcoming atmosphere.
The food was excellent – plenty of variety every day and something to suit all tastes.
Whether you’re a picky eater or love trying new dishes, you’ll be impressed by the range and quality on offer. The Chinese restaurant was absolutely amazing – one of the best meals we had during our stay and definitely worth the visit.
We also loved Rockin’ Burgers, which quickly became a family favorite. A huge thank you as well to Abd ElRahem in the main restaurant, who made every mealtime feel special with his friendly and thoughtful service.
The animation team was fantastic – super friendly, full of energy, and always had something fun going on for the kids. There was never a dull moment, and the little ones were constantly entertained.
The room was a little on the small side, but it was clean, comfortable, and we managed just fine. A big thank you to Ibrahim Hassan, the cleaner for room 5578 – he kept our room spotless and was always so cheerful and polite.
The slides were fantastic, and a real highlight for the whole family! The shuttle bus to the beach and the Blue Neverland bus around the site were great additions and made getting around really easy and stress-free.
The waiters around the main pool were fantastic – so friendly and attentive. We didn’t get their names, but they definitely added to the experience with their great service and warm smiles. There were also plenty of lifeguards around the pools – always watching carefully, and incredibly helpful when it came to finding extra sunbeds, setting up umbrellas, and always being polite and professional.
A special mention to Valery from reception, who was so helpful in assisting us with mosquito spray and plug-ins for our room – much appreciated!
Honestly, all of the staff go above and beyond. Every single one of them was amazing, friendly, and genuinely made us feel welcome and cared for throughout our stay.
We will definitely be back in the future.
Nic Powell
The resort as a whole is brilliant especially for kids and there is so much to do which is all included in the price, but we was let down by a very poor room, very dated, very small and was supposed to have garden view and our view was a shop if we looked down and another apartment if we looked across.
Food was ok, always something to find if your picky, drinks not so great, avoid the alcohol, although the coffee was nice
Staff were great, animation team could of been a bit better
Water park 10/10
Tetyana Hnatyk
It is our last day at hotel. It fully dederves great reviews. Great treatment of guests, reception guys, cleaners, service personell are great! Guys at reception generously gave us tickets for the show even it was not included into our reservation as we booked it through Booking.com be aware to check. Regarding the show we did not enjoy it so much as backstage was constantly flushing and it was extremely bright. A lot of lights were flushing into viewers rather than on dancers. Guys, please improve lights. Guys dancers were the best! Highly recomend the place. We were with 15 years old he enjoy it as well.
A Baidon
I honestly can't understand how can people rate this place well. Food and drinks are non edible for me. The quality is beyond poor. I couldn't have 1 meal in there. Don't be fooled by the all inclusive as its horrible.
Also they are priced like big brands, so I would just go to hilton or kemp.
Entertainment is good but just get a day use instead.
Veronika Burenina
Hello, I have booked two rooms for April. I have already sent four emails and tried calling several times. No one answers the phone, and I have not received any reply to my emails. On the official website, I have been trying to contact the chatbot, which is not very helpful. At the end of my query, it says the hotel team will get in touch with me, but I still have not received any response. How can I contact the hotel?
My Booking
