Alan Castellucci
The hotel is a well-maintained establishment, more fitting as a 4-star rather than a 5-star property. The structure itself is not modern and does not meet the standards of today's luxury hotels. However, it more than makes up for this with several aspects that truly stand out.
The park and garden are simply exceptional, undoubtedly deserving of a 5-star rating. Meticulously maintained, they provide a unique space for relaxation and natural beauty. The pool is also 5-star quality—spacious, clean, and perfectly integrated into the surrounding environment, ideal for moments of pure relaxation.
When it comes to food, the quality is good, but the menu lacks variety. This is an area that could be improved to better accommodate guests who enjoy more diverse culinary options.
The real highlight of this property, however, is the staff. The hotel’s personnel are simply outstanding, deserving of a 7-star rating. Their kindness, friendliness, and professionalism are evident in every interaction, whether it's with the waitstaff, head servers, housekeeping staff, sauna attendants, or the diving team. Everyone contributes to creating a warm and welcoming atmosphere, making the stay truly memorable.
In conclusion, while not a modern 5-star structure, the hotel excels in the quality of its outdoor spaces, the comfort of its pool, and most importantly, its extraordinary staff. A stay here will leave you with the memory of a vacation defined by care and attention to human detail.
Plouton Koritsiadis
I visited the place with the family for the first days of vacation, cause of the water slides for the kids. First impression was good on our check in but after that for the adults was something like a nightmare! The room was so dirty that even I have videos I don’t want to upload them! After they changed our room it was way to better of cleanness! The kids had really fun at the water slides! The service of the staff was excellent!!! The hotel was full of Russians groups and it was a reason that all day long you were hearing loud almost all the time Russian music. Overall experience: the hotel needs a BIG renovation at the rooms! The staff was very helpful and polite. The kids had fun of course. The food medium.
Jack
Very happy with our stay here. Checked out yesterday. Hotel is beautiful your treated so well nothing is too much hassle. Beach is lovely food is lovely wide variety of dishes. The animation team can be a little bit annoying when you’re just trying to chill but I literally can’t fault this hotel it was a blast so many beautiful memories we have made. My big thanks to the bar staff on the beach and the chef on the beach for making our stay super welcoming and the staff in the lobby and the staff in the main restaurant And everyone else in general. We will be returning in the future. Room 7132 Jack 😎🔥
Neil Smith
Whilst I agree that the rooms were a little tired, it should be said that a renovation of the hotel is currently underway. The staff were all excellent, without exception and the service was first class. The food was obviously local but catered to all tastes, and the standard of cooking was first rate, the steak pie just disintegrated off the fork it was so tender! Will definitely make the effort for a second visit in the future
Jinina Forrest
The moment we arrived at the reception we greeted with a smile. Very welcoming.
Quick and a smooth checkin.
We arrived late at night and unexpected snacks sent to our room.
The room was very clean spacious and had necessary amenities.
Pleasant garden with tasteful sitting areas are situated between the swimming pools.
All the staff are very friendly helpful at all times. Willing to assist with any requests.
Their dedication to provide excellent service was amazing.
The food offer was varied and good quality.
Over all our stay in the hotel was very enjoyable.