Parque Carolina

Robert

Would not recommend this place. Have been to Costa del Silencio many times before but the hotel we usually use has closed. Had to phone to get the keys to the apartment, which was supposed to be a one bedroom but was just a large studio, no separate bedroom. We didn't complain as we just wanted a break from work and to get some sun. During the second week the owner came and said we needed to move because the apartment was sold, and the new owner wanted it straight away. He did give us 150 euros by way of compensation, the new apartment was exactly the same. When we we due to check out he would not let us stay as we had a late pick up for the airport, said that was the airlines fault. Then got stroppy when we asked about having a key to get back into reception area, as it was usually locked, to pick up our suitcases. Did not see anyone go into our previous apartment in the few days we were still there. The fixtures and fittings are old, loose doors on kitchen fittings, bathroom flooded when having a shower. Definitely not a 3 star complex

Mark J Sheehan

I had the worst experience I have ever had abroad in an apartment/hotel with these guys. We had a reservation with them for a week through booking.com and Me and my partner arrived at 7pm in Tenerife. When I was on the way to Parque Carolina I checked my emails and they had cancelled our reservation at 5pm. Our check in time was from 3 pm that day so essentially they gave us zero notice of cancellation. Upon ringing Julian the owner he claimed he tried to contact us in the morning to tell us we could not stay but this was a lie. He did not even help us find somewhere else and he turned off his phone that evening and we had to sleep on the street for that evening and the next day we had to pay for new accomodation somewhere else which was very expensive. When I rang to complain to Julian the next day he just got aggressive and hung up the phone. The owner is a disgrace and would not recommend anyone to go here.

Mr Stephen

Just spent 3 nights at Parque Carolina. I must admit after reading some of the reviews I was a little concerned. I got there at 10pm, there was a note on door with my name and 2 phone numbers. Called the 1st and a guy answered straight away, I told him my name "oh hello Stephen, did you have a good journey here? If you look on wall by door find box "D" the code is ****, if you have any issues then reception will be maned from 10am tomorrow". Found my room, ok it was like stepping back to the late 1990's but it was lovely and clean, the bathroom was spotless, if not maybe a little tired. And the bedding was fresh n clean. I was on ground floor and the Security Gate behind the patio door was strong and locked and I had to key to open it. The kitchen was well equipped. Ok the safe would not open, but I've travelled enough to find places around the room to hide things!! All in all for the price it was fine. Very little noise from other rooms.

Erik Hellenbarth

we spent here 12 days and were satisfied. sure it's not a 4-star hotel, basic and not new, but for the money it was a good option. the rooms were clean, the sheets and towels are changed once in a week. the reception is open very rare, but if you call them on phone, they are helpful. I just don't recommend the washing machine, clothes didn't get clean. The village is dirty and doesn't look good at all, so better to have a car and explore other beaches. If you don't rent a car, it's not an ideal place to stay, we also just came to the apartment to sleep.. But the island has so much to offer, that you shouldn't stay in one place anyway..

Ovidiu Ovikee

We been here over 5 days on holiday and there are pro and cons. Pro: - kind staff and management, helpfully and respectful, if you need anything they always look to help - just be advised that this is not a Hotel is a flats park so it may be that they are not always there but they are available on phone. -towel every 2 days and all waste collected. - General area and pool was clean. -parking available around the complex Cons: - No fan or AC. -Little bit noisy but that depends of other guests I suppose. -Cockroach and ants in toiles and kitchen. - The complex is quite close to sea so is very windy, expect windows to whistle quite loudly.