Kareem M. AbdelAzeem
I stayed at this hotel recently, and unfortunately, it did not live up to expectations, especially considering the high price. The overall cleanliness was below average, and the beach area was not well-maintained. The beach bar offered very limited options, and beach services were almost nonexistent.
The food was another major letdown – not only was it lacking in variety, but the quality was also quite poor. Even the snacks felt like an afterthought.
Inside the room, things weren’t much better. The air conditioning didn’t work properly, the TV wasn’t functioning, and despite reporting these issues to the staff, no real solution was provided. The ceiling fan made a constant loud noise, and the bed, sofa, and pillows were uncomfortable, making it hard to relax or get proper rest.
On a positive note, the staff were very kind and as helpful as they could be, but it was clear that many issues were beyond their control.
What disappointed me the most was the unprofessional behavior at checkout – the receptionist insisted I write a positive review on Booking before leaving, which felt very inappropriate.
Overall, I would not recommend this hotel. For the price charged, the service and facilities should be much better.
Michel Aurel
This hotel could easily deserve a 4-star review. The bungalows are charming and a great place to relax (as long as you don’t inspect everything too closely), the beach they offer a shuttle to is beautiful, and the location is convenient – close to both the kite station and downtown. Prices are also quite reasonable.
Unfortunately, our experience was overshadowed by the extremely unfriendly and unhelpful staff at reception. Up until our arrival here, we had only positive encounters in Egypt. But from the moment we tried to check in, we were met with eye-rolling, harsh tones, and borderline hostility — no fewer than eight times on our first evening alone. A guest that was trying to check out even cried when we got there.
It’s baffling how a hotel can assign its least welcoming staff to the most guest-facing position. In contrast, the security guards and housekeeping staff were kind and professional. But if you try to check in or ask for assistance, you’re treated with visible annoyance and hostility.
For example: when trying to book a cab to the airport, we were told to come back multiple times, only to eventually learn that the hotel is legally not allowed to do this – something that could have easily been explained the first time. When a mistake was made by reception, they were quick to blame and berate us, and only changed their tone once we proved it wasn’t our fault — followed by a condescending “calm down.” I'm not the one who has to calm down buddy, maybe try anger management classes.
In summary: this place has real strengths in terms of setting and value, but the reception experience is a major no-go and you have to "let go" in order to enjoy your stay.
Mohamed Zeid
A Perfect Getaway in El Gouna!
I recently stayed at Panorama Bungalows El Gouna in the Royal Bungalows Suite, and the experience was absolutely amazing. The room was extremely comfortable and spacious, and having a private pool made it feel like a true luxury escape. It’s the perfect setting for couples of all ages looking for a private, honeymoon-like experience.
The food was excellent — a wide variety that caters to everyone, whether you're a carnivore, vegetarian, or vegan. Every meal felt thoughtfully prepared and well-balanced.
The staff were incredibly friendly and helpful, always greeting us with a smile. Special thanks to Mr. Ossama at the front desk for being so accommodating, and also to the team at the Lagoon dining area, who were always welcoming and attentive.
Highly recommended for anyone looking for a mix of relaxation, comfort, and top-tier service in El Gouna. I’ll definitely be coming back!
Alfred Tadrous
Lovely Stay, Just Avoid the Animation Team’s Parties
The hotel has a beautiful atmosphere, amazing staff, and delicious food with lots of variety at the buffet. Loved the option to dine at the Oriental, Italian, or Asian restaurants a great experience overall! The only downside was the animation team constantly pushing party tickets. I went to one in Hurghada and it was a complete mess. Still gave 5 stars because everything else was perfect, but I wouldn’t recommend joining those events.
Basma Helmy
Stayed one night in the Jacuzzi suite at the building — the room was spacious, cozy, and just as I requested: on a high floor with a beautiful lagoon view. The staff and room service were very friendly. The location is great, just a 10-minute walk from downtown El Gouna. Some parts of the hotel are still under construction, but thankfully there was no noise. Overall, a relaxing and well-located stay!
My Booking
