LaToya Reid
Nice resort! Service is not 5 stars. Most of the women are very miserable and not friendly with the exception of one who was very helpful in the front lobby reception area. Huge language barrier which has made communication difficult. No one speaks English well and also they don’t understand it. Tables at both buffets were often dirty and no one is actively cleaning as people leave. Even once cleaned it was never cleaned properly I would have to ask for my chair to be wiped down from food. Food hasn’t been great. Mexican restaurant was not good but the Italian restaurant was decent. I had higher expectations from the reviews. Beach is covered with algae so we didn’t even bother go in the water. Entertainment has been very good and very lively resort.
I told them it was my boyfriend’s birthday and they said there would be a surprise in the room but we got nothing. Riu was a much better stay and if I come back to DR I would go back there.
Jennifer Cales
Went with a family of 13 and although the entertainment was great the rest of the place was not. Almost all families had issues with rooms. AC continuously going out, things breaking like glass and no one coming to clean it after asking 2x (did it ourselves and got cut)and a refrigerator being out for 3 days. We had to basically get an attitude for them to send someone out. They cater to locals especially if you live in DR. Food is very limited but decent. The bartenders are herendous. They are annoyed that you are asking for a drink. We will not recommend this place and will not be returning to DR again. Oh let's not forgot the pool and the black mold getting on our bathing suits too. Our family was together so that's what matters most. We made the best of it. I hope the other chains they have aren't like this because this stay/place made us turn down the vacation club.
Bernardo de Río
Extremely Disappointing Stay – Never Again
I rarely write negative reviews, but I feel obligated to warn others about my experience at Occidental Punta Cana.
From the moment I arrived, it was chaos. I had to wait over 7 hours to get my room, and the staff kept giving me conflicting answers every time I asked when it would be ready. It felt like they didn’t even know the basics of their own hotel – one person would tell me to wait in one area, another would say something completely different.
The communication between the staff is terrible, and they seemed overwhelmed and confused, even though the hotel wasn’t at full capacity. Simple requests like asking for towels or directions to restaurants took forever and often required multiple follow-ups.
The food was honestly bad. Buffets were repetitive with low-quality options, and many dishes were cold or overcooked. Even the “specialty restaurants” were underwhelming, with poor service and unappetizing meals.
Overall, the experience was stressful and frustrating, which is the opposite of what a vacation should be. For the price, I expected at least decent service and edible food, but sadly, Occidental Punta Cana failed on both fronts. I would not recommend staying here.
Kiki Shadzik
My father my sister and I loved this resort. Lovely staff. And very nice rooms. The pools are beautiful. The Micheal Jackson performance was out standing!! Lots of fun stuff to do while there .
Make sure to make reservations at the restaurants as they are bomb af!
I loved the lobby, very modern and cozy.
I loved this place.
Nat Verardi
We chose Occidental based on a friend's recommendation who had previously enjoyed another one of their resorts. Occidental Punta Cana stood out to us as the best value for money. Initially, I didn't have high expectations, but I was pleasantly surprised!
Food: There was a great variety of food, especially at the poolside Snack Bar. They served the best burger I've ever had! And the Tacos... AMAZING!
Room: Our room was nice and spacious with good amenities. However, the cleanliness of the faucet and countertop was a bit disappointing; they looked like they hadn't been cleaned in months, as did the shower. What I found particularly odd was the muddy smell from the water coming out of the taps and shower. This could be a cleaning issue, or perhaps it's just the quality of the local water.
Water: Always drink from bottled water.
Beach: The beach was lovely and not too crowded, feeling very safe.
Staff: The staff was absolutely amazing and always helpful. They were consistently happy and treated everyone wonderfully. (In the photo, our FAVORITE staff)
Overall: 9.9/10
By the way, we're already planning to go back next year and will definitely choose the same hotel!
My Booking
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