Rosanne McAllister
Fantastic hotel. Spotless rooms every day. Very large comfortable bed. Staff very efficient and always polite. Wonderful housekeeping and bar restaurant reception staff are all very polite and hardworking. Foot at breakfast and dinner large selection different every day. Great fitness centre. Food is amazing loved the cava in the morning. There are a lot of bars cafes shops very close to the hotel which also has its own supermarket. All in all wonderfull hotel well worth its star rating. Only thing not so great is that it's a bit far out but there is a bus station and train station within walking distance and taxis are not to expensive depending where you want to go. Just be careful if you ask for return tickets as they don't do them and can be quite expensive. Thank you occidental fuengirola for a wonderful time and to all staff for making our holiday very memorable. Would love to come back next time when visiting fuengirola from rosanne and terry room 714 from scotland
Kimberly Anderson
I have traveled the world, and never encountered this type of problem before. I paid for my room in March, and I was at the hotel on May 30, 2026. I was asked to provide the card that I had paid the room with, but I could not do so, because the card was no longer valid. The hotel says that I agreed to that rule when I paid, and of course in March, I had no problem bringing that card with me, but between March and May, Citibank bought out the Aviator card that I paid with. I had been charged the amount on my Aviator
credit card and they acknowledged that the room had been paid for, but because Citibank had bought out the card, I no longer have the card that I used to make the payment.
I ended up having to cancel the payment I’ve already made, and that they had acknowledged receiving, and paid for the room again with a new card. I still don’t know if a refund can even be received by Aviator, the card that was replaced. It was extremely frustrating. The hotel said that this rule was in place due to fraud concerns, but they could clearly see that the payment had been made in March, their computer showed the room was paid, and they had my passport acknowledging that I was who I said I was. Not sure how this new policy prevents any fraud.
In the other complaint, I had with the Hotel, is that the Wi-Fi is so bad that you can’t even stream anything off of your personal device
Bev Wilson
Lovely hotel. All staff very helpful and polite. Great breakfast buffet. Clean room sadly no sun on balcony. Huge clean pool, with lots of beds and shade, but was very very cold in first week of May. Huge amount of groups of golfers, who mostly weren't a problem, except one rowdy group who got shut down quickly. Right on the seafront, close to everything, easy walk to shopping mall and large supermarket. Lots of great restaurants close by.
Auto Pilot
I was very disappointed with my stay here and would not recommend this hotel.
There are both good and bad points.
Good points:
* Great breakfast
* Fantastically comfy beds
* Great location
Bad points:
The sunbed situation is very poor. Guests begin queuing from around 9am for a limited number of loungers. This often leads to pushing in the queue and a stressful atmosphere. The pool area is also between buildings and does not get much direct sun on the whole area, so this is something to consider if you are booking for a sunny pool holiday. The pool area also does not consistently open at 10am, and on several days it opened later without clear explanation.
Regarding check-in, I requested early check-in in advance and was told I would be prioritised if a room became available. However, on arrival we were told we had to wait until 2pm, while other guests arriving after us were checked in earlier. The manager was present during this and did not offer any assistance.
When we entered our room, the floor was not properly cleaned and the air conditioning was not working. A maintenance engineer did attend and repair the air conditioning. I also reported that our balcony door would not lock, but was told this was not an issue. The receptionist at check-in was however friendly and polite.
I spent a long time choosing the right holiday for myself and my mother, and unfortunately this hotel did not meet expectations. While there are some positive aspects, I would not return.
Chris Mott
Comfy rooms. Get low or high floor as lift can be busy. Air con weak in our room despite engineer looking at it. Bar needs more staff. Reception very helpful in organising trip.
