Urte Vad
The hotel is perfect. Everything was very clean and beautifully maintained. The staff were friendly and always ready to help. The food was very tasty with a wide variety of choices. The animation team was amazing, very energetic, fun, and they really made the atmosphere lively and enjoyable. Overall, I had a wonderful stay and would definitely come back, highly recommend❤️
mojtaba davoudi
Pros:
• The room was clean, spacious, and comfortable.
• The hotel environment and overall atmosphere were beautiful.
• The location was convenient, and the beach area was very nice.
Cons:
• The service was extremely poor. Most staff members seemed unmotivated, unfriendly, and unhelpful.
• The quality of the drinks was very disappointing.
• The buffet and food quality were far below expectations. The food, desserts, and fruits did not seem fresh at all.
• Both of us experienced food poisoning during our stay, which was very concerning.
• The room key card stopped working multiple times during our stay, forcing us to repeatedly walk to reception for replacements.
• There were not enough buggies available, and often there was no driver, which resulted in long waiting times.
Overall, this experience was very disappointing. Unfortunately, I would not recommend this hotel to anyone.
Marii K89
We stayed at this hotel from May 23 to May 26. The room was clean, comfortable, and spacious, and the overall hotel atmosphere was pleasant.
However, our experience was disappointing overall.
The service was extremely poor. The quality of the food, desserts, and drinks was very bad. The food and desserts did not seem fresh, and it often felt like food from previous days was simply reheated. The food quality was so poor that both of us experienced food poisoning during our stay.
Most staff members seemed tired, unfriendly, and unwelcoming. Whenever we asked for assistance, it often felt as though they were annoyed by guests.
The room key card system also had ongoing issues, and during our stay we had to replace our key cards multiple times, which was frustrating and inconvenient.
There were not enough buggies available, and even when they were available, waiting for a driver often took a long time.
Unfortunately, this hotel did not meet our expectations, and based on our experience, I would not recommend it
nilofer khan
Stayed here for 3nights, hotel is at gr8 location the vibes are good. Too many options for food n breakfast. We had taken all inclusive package but apart from the food n breakfast there was only tea coffee softy n packed juices available rest of the time the taste wasnt that good. Specially for the softy and the juices coffee. This property is better then the other novotel which is across the road. Internet is not
Good specially in our room. Informed the reception but he couldn’t do anything about it may b he knew that. Weather was gr8 that made our stay more worthy.
Dritan Qosja
Definitely not 5 star.
We stayed a full week at the Novotel all inclusive .The location was fantastic and the hotel was next to the sea. We had booked 3 rooms and one of our family friends did not come for family reasons. The room was still fully paid. The night that we were leaving the hotel we went to have our dinner before leaving the hotel. I was stopped at the door and ask if had checked out. I replied and said yes i have checked out. I was asked to pay for my dinner and then one of the managers steps in and say will give you 30% discount. I turned back and i said that never had this situation in the past as the night that I checked in i was already after the kitchen was closed. They tried to rectify the issue but by then was already to late.
The food was ok ish. I wouldn’t trust the way the food was handled. Same food that was in the morning or lunch time will be there for dinner especially the veggies. Very disappointed also with fruit choices as very rarely had any and the ones that were had already been cut and smelly. I had tipped every waiter and the kitchen staff all the time as i was aware that they were on low wages but still they are naturally very rude.
Lots of the drinks you had to pay as they claim is not on the package. They will hustle to sell stuff with any cost. Very rude on how they go about it. One of the questions that was very annoying was: where are you from ? Then they will speak to you in Russian language although you speak back in English.
Left the place hungry and disappointed.
Will probably go back but not on the same hotel.
