Ricardo Fernandes
I’ve stayed at several all-inclusive hotels on this island for similar prices, but this is by far the worst in every aspect. The location itself is perfect—high up with a great view of the sea and hills, and just a 5 to 10-minute drive to the best sandy beaches around Tauro and Mogán.
However, the buffet felt like a prison cafeteria: completely disorganized, highly repetitive, and lacking variety. They advertised themed dinner nights, but that was nowhere to be seen, and several other guests felt the same way. Additionally, the property has a lot of stairs and is completely unsuited for the elderly, despite there being many senior guests. The reception claims it’s an 'adults-only' hotel, yet there were several children with their parents. (I have nothing against kids, as I travel with my own son, but it's misleading).
You also have to pay a non-refundable fee of €1.50 per day just for a beach towel or an iron. The photos online are definitely much better than the actual reality. The bar and dining area are outdated and run-down, with uneven floors, exposed pipes, and steps that pose a real safety hazard for anyone, not just children and the elderly. While the two pools are very clean and maintained daily, they are incredibly small.
Most of the dining staff were quite rude, with the exception of a couple of guys and one lady. I even witnessed a staff member using aggressive and foul Spanish language toward a customer, which was highly unprofessional. The afternoon drink and snack selection was terrible—dry ham and cheese that looked like breakfast leftovers left out in the open, and a large, unhygienic coffee tin with a shared spoon sitting next to the automatic machine.
On a positive note, the room cleaning lady was lovely and did a perfect job. The rooms look like they were refurbished a few years ago, but there was clearly no attention to detail. Having paid the same, or even less, for far better experiences in Gran Canaria and Tenerife, this place felt like a run-down nursing home on the verge of being shut down by the authorities."
Audrey Spratt
This is a fab small quiet resort there is entertainment on 3 x in the week 😀. Nothing during the day . Some times there's music through the speakers depending whos on the bar . Elvis is one of the best happy workers 2 where he keeps holiday spirts up @ the bar. The bar closes half past 10 , and no you can't buy a drink after words as its all closed up. Sad as you can't even buy a drink as no staff every thing is closed.
Food is l9vely and hot although no soups in the evening . But something to eat 4 all . Easy access to Europe centre where you can drink eat music dance to your hearts content.in all a lovely little quiet place .
Phil Williams
Budget friendly holiday late October to Early November. Hotel was busy but not too busy. Arrival was quick enough checkin. Was £100 deposit per room to be paid on card only that we were not aware of. Rooms were nice enough and cleaned almost every day. Sheets and towels I believe were changed 3 times over the 7 days which is good.
WIFI available in reception only - cannot get at the pool, rooms or restaurant. Pool and pool area was cleaned every morning.
All inclusive meals were great with plenty of choice and certain themed nights (Italian, Canarian, English, mexican, Chinese). I loved every night of food.
Four nights of entertainment during our stay which was ok but entertaining enough to get people enjoying themselves.
Entertainment finished by 21:00. Food ends around 21:00 and all inclusive was over by 22:30.
If you want to go on longer, the Europa center is a short walk from hotel where you can get cheap enough drinks, food and lots of entertainment or sports till very late.
Loved the location for views of the sunset, landscape and beach from a height and also the closeness to the Europa centre. Be aware the walk down to beach is down a steep winding road and then all the way back up again which I enjoyed a few times but as the heat hit 30°c and with 2 kids, after a few days we were using taxis which was only 5/6€ per trip. Taxi cost to/from airport was around €75 each way.
Only thing is recommend as missing to the hotel is a little bit of light music around the pool/bar.
Jacob Bowen
Came here with the family a couple of weeks ago. Most of the staff were rude especially the lady on checkout. We asked to move rooms due to damp and not being able to shut a window and we had to pay 30 euro just to move rooms. Then our new room was never cleaned once or given new towels for the rest of the holiday.
1 waiter and chef was nice but another waiter man was rude. They'd left the cereal out for dinner one night so our 3 year wanted cereal so we let him but then the waiter came and told us off.
Grand Canaria was great and the hotel is near a nice beach but would never come back to this hotel again.
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Came here as solo traveller, paid all inclusive... Guys honestly, all inclusive is not worth that. You allowed to take only watered down cocktails and 1 type of beer.
Buffet works 3 times a day, dinning room are absolutely rammed with people, I've being politely taking plate with me to the room, and I'm being told off. (No-one said to me on check in, that you can't do that).
I've visited poor countries, been in more than 30 countries, this one is worst hotel experience ever. Never again, although I'm coming here at least once a year.
