Aparthotel Neptuno

Mónica Hernández Morales

I made my booking through the accommodation's website. I chose it because there was a heat wave and it was the only one available in the area which said it had air conditioning. I was surprised to see that my room had no air conditioning and went to ask at reception if there had been a mistake. They told me that none of the rooms had air conditioning and I asked them to check their website for fake advertising (you can see in the websites screenshot that the first icon says air conditioning). The manager wanted me to pay to rent a fan but in the end I only had to pay for the deposit. The guy at reception was really nice and tried to help me with my issue. The rooms are old but fine, a bit expensive since they don't have air conditioning. There is a pool and a bar next to reception where they play music all day long. I choose the 1star rating because of the fake advertising.

Maz Dunstan

There must be two separate parts of these apartments with some of these reviews saying how good they were. These are not equipped enough for self-catering!! The cooking utensils were sparse, only a ladle, cheese slicer and mix and match cutlery, very small chopping board, the sharp knife was as small as a teaspoon just small coffee/expresso cups. There was just hob and microwave, no oven to cook meals, the microwave was basic no instructions on temperature selection control, to cook something on a lower setting was guesswork. The bathroom is in need of updating, just functional. The living furniture is dated, and bedrooms ok. Beds were comfortable and clean. Cleaning staff very friendly the towels are changed every two/three days, although cleaners clean the floor also, only ‘one of the beds was made’, but never given fresh bedding during our stay, considering the heat (no air con, and fans costing a fair bit for a week) we were sweating during the night this was also made worse as the second bedroom has no external window!! Just an opening near the ceiling to the living room. It was like a sauna!! The added smell from other apartments smoking drugs forced us to close our balcony doors and bedroom windows as it made me feel really sick. Reception staff did not care about this. The 3 pools consisted of a very small baby pool (this was never used during our stay). The main pool is very deep 1.9m with the shallow area separated with a huge metal beam at water level with an immediate drop to the 1.9 metres!! The shallow end mainly used by kids happily playing. I couldn’t enjoy the pool as my disability I prefer to be able to touch the floor, I tried holding on to the beam with my feet perched of the shallow floor, but as this curved around I slipped off a few times, in the end I gave up land ended sitting on the edge of the pool most of the time. Bar drinks were okay, food was crap, used it once never again. The adult only pool we tried on our last day, was brilliant, shallow enough to swim and walk, Jacuzzi a bonus and plenty of sunbeds in both areas. The adult pool was not close to bar. We had a fairly good view from apartment albeit the sea quite away in the distance. These apartments are quite away from town down a very very steep hill. Walking down you lean back to keep your balance. I had no chance of ever walking up that hill. So had to get a taxi every day. The bus is only once an hour but no timetable to say when, there was very little information to understand the bus schedules and journey. Anyone considering staying here, take note and be prepared.

Paul Costar

Staff at the bar are lovely, overall it’s relatively clean, depending on what your interpretation of relatively clean is. Okayish size pool with facilities for kids. No air con, no hot water, no guests with manners or some form of intelligence or upbringing. Whose children are borderline feral. In fairness it is the Irish and Brits that let it down. The Dutch and others are perfectly fine. Up a hill which is not an issue if you can walk. If you’re a lazy shit then you’ll moan. Danish bakery over the road does good coffee and pizza but naff muffins. The tv in the room is basically a radio so if you like Julio Englasias you are onto an absolute winner. No sound proofing or protection between apts, above, below or to the side. In cooler times it’ll be a struggle in summer you’ll crash out due to the heat and beer, regardless of air con. Basically it’s like going to a shit caravan site with a pool and nice staff. Take it for what you get. I’d not return, even if paid by for some sadistic person wishing another week of purgatory on me.

EWELINA PILAT

If I could score 0 I would! Service team have stole my Summer Friday’s lip balm!!! From my bed side table on our last day here!!!! Room was old and smelly - really bad smell!!! We have booked superior room with sea view, however we got some rubbish roof view! Never again here! Avoid this place, also miss the cockroaches and ants!!! Also u can hear your neighbours at all times thin walls! And since the day one the dental floss was here on the floor left by other people before us!!!!

Tania Delgado

Basic rooms, clean and very spacious apartment. Some expected features have to be rented, like a fan. No toiletries in rooms.