Aparthotel Neptuno

Zuzanna Bogusz

I want to start by saying that the staff I spoke to throughout our stay, were very polite and helpful I had no issues with the actual staff service however I wouldn’t want to rate this hotel higher as the issues just don’t make it worth staying even if it’s cheap. Be aware there is €100 deposit required to check in. This can be paid with cash or card. We were not aware of this prior we booked through easyJet holidays and there was no mention of this. Rooms are very basic, couch not in good condition and very uncomfortable. Beds are also very uncomfortable they on wheels and they are 2 singles and they end up sliding apart in the night. The bathroom was okay however the shower situation isn’t ideal. Not enough hot water for a normal length of shower the hot water lasts about 5 minutes at the most then the rest of your shower is freezing and takes more than half an hour to reset. I have never experienced this in a hotel I wouldn’t even think about this being an Issue no matter what budget the holiday is there should be enough hot water for everyone. There is also no WiFi in the rooms at all just by the pool area but it’s not very good. The pool area is okay too the pool bar is very expensive though €15 for 2 cocktails so you couldn’t buy drinks comfortably all day, as it would chip away on your holiday spends. Noise levels from the other rooms is a probably the biggest nightmare, the hotel walls are so thin you can hear everything and it keeps you up at night. Multiple nights we were woken up at 3am,5am by people coming back into their rooms. Often they would play music on their balconies. You just don’t feel rested at all. No one seemed to get told to be quiet. As a self catering hotel the fridge is tiny and the freezer is basically nonexistent doesn’t even have a separate door, the equipment is basic and cheap not very good. No oven as well just an electric hob that doesn’t work well and a microwave. The kitchen utensils are dirty. So overall even though we wanted to cook on some nights we ultimately decided to save the headache and go out for lunch and dinner every day. The location of the hotel is okay. Just based on a very steep hill. For the first half of our stay we would walk into the town and walk back thinking the taxis would be expensive but they were only €6 each way so we decided to start using them which made it better. The hotel desk book your taxis for you which is good and they come almost instantly. Bear in mind it’s around 25 minutes to the nearest beach and the good restaurants.

EWELINA PILAT

If I could score 0 I would! Service team have stole my Summer Friday’s lip balm!!! From my bed side table on our last day here!!!! Room was old and smelly - really bad smell!!! We have booked superior room with sea view, however we got some rubbish roof view! Never again here! Avoid this place, also miss the cockroaches and ants!!! Also u can hear your neighbours at all times thin walls! And since the day one the dental floss was here on the floor left by other people before us!!!!

Cecilia Speck

What a wonderful find this place was! A last minute deal to escape the weather in what we thought was going to be a basic cheap and cheerful hotel but how wrong we were. We had a spotlessly clean, large apartment with a double balcony and sea views. The staff are absolutely amazing and make you feel like part of the family. The food and drinks are so cheap and the facilities are great. There are 2 pools ( one adult only) with plenty of sunbeds available. It has been one of the best holidays we've had and have met some lovely people, we will be back here again without a doubt! Brilliant team and I cannot fault a single thing about Neptuno.

garry hiro

Aparthotel neptuno costa adeje Unfortunately I had a very bad experience at this hotel. Management don't seem to acknowledge any requests from customers or show any consideration to health and safety concerns. Outdated apartment bedroom. No air con. Electricity cut off. Fridge not working. Using another apartment to shower. Never again. Reported to management. No apology on my concerns.

Leanne Angel

On arrival good customer service was a no show from the very beginning. The most unwelcoming check in ever experienced! The rooms we basically in the dungeons down 4 flights of stairs no lifts! Dark dingy rooms that didn't smell very pleasant! The shower squirted water every where so the whole room would get soaking wet, there was not enough water for 2 showers so we had to shower really quickly or the next person was getting a cold one. We had an ant infestation, guess this was normally as bug spray under the sink! The room was not cleaned daily, staying there a week we had one set of clean towels and the beds were only made once in 7 days! Don't bother asking for a taxi to go into adeje they never turn up and you end up walking down, that's not so bad but the walk up is a killer in the heat, not for the faint hearted! The hotel manager was very rude and basically told us we didn't book direct with them so we get the rooms no one wants, said if we don't like it don't stay with them. First time to tenerife but this didn't put me off wanting to go again, but will most certainly never stay here again! The hotel across the road was actually more helpful and couldn't do enough to help us out, they even booked out airport transfers as our hotel advised us the one we booked with them might not even turn up!