Aparthotel Neptuno

Cecilia Speck

What a wonderful find this place was! A last minute deal to escape the weather in what we thought was going to be a basic cheap and cheerful hotel but how wrong we were. We had a spotlessly clean, large apartment with a double balcony and sea views. The staff are absolutely amazing and make you feel like part of the family. The food and drinks are so cheap and the facilities are great. There are 2 pools ( one adult only) with plenty of sunbeds available. It has been one of the best holidays we've had and have met some lovely people, we will be back here again without a doubt! Brilliant team and I cannot fault a single thing about Neptuno.

Erietta Markou

We stayed in this hotel for 4 nights. The first impression came from the rude staff in the reception. We were immediately asked to pay 100 € extra as a deposit. I don't know if this is common on the island, but I've never heard of it. They then asked me if I would like to have a copy, that states I paid the 100€, to which I luckily said yes. When we left, they didn't mention the deposit and just said bye. I asked if I can have my money back, the guy at the reception looked annoyed and asked if I have the receipt. It looks like they hope people forget about it. The room was superficially clean, but after closer inspection, I found human hair and some mould. The furniture is old and worn down. There's not even shower gel or dish soap. The second bedroom doesn't have a window. There's no Air-conditioning and it can be very warm on Tenerife. There's the option to rent a fan for 40€...... also there's a sign on the balcony door, that says we should keep it closed at night for safety.... So no AC and no fresh air at night..... What kind of hotel closes the pool at 5 in the afternoon?? The hotel is very loud, a lot of drunk tourists come back from partying and shout in the middle of the night. In the valley, where the hotel is located, there's about 1000 rooms. I would generally suggest staying away from Adeje, if you're looking for some peace on vacation, but that was our fault, for not getting well enough informed. The area really looks like it was created for the people that just want to eat and get drunk with warmer temperatures.

Leanne Angel

On arrival good customer service was a no show from the very beginning. The most unwelcoming check in ever experienced! The rooms we basically in the dungeons down 4 flights of stairs no lifts! Dark dingy rooms that didn't smell very pleasant! The shower squirted water every where so the whole room would get soaking wet, there was not enough water for 2 showers so we had to shower really quickly or the next person was getting a cold one. We had an ant infestation, guess this was normally as bug spray under the sink! The room was not cleaned daily, staying there a week we had one set of clean towels and the beds were only made once in 7 days! Don't bother asking for a taxi to go into adeje they never turn up and you end up walking down, that's not so bad but the walk up is a killer in the heat, not for the faint hearted! The hotel manager was very rude and basically told us we didn't book direct with them so we get the rooms no one wants, said if we don't like it don't stay with them. First time to tenerife but this didn't put me off wanting to go again, but will most certainly never stay here again! The hotel across the road was actually more helpful and couldn't do enough to help us out, they even booked out airport transfers as our hotel advised us the one we booked with them might not even turn up!

PRS

Very affordable accomodation. Parking can be an issue as most cars are parked on the street. Please do not park in the middle of the small roundabout at the end of the street. The hotel does offer dedicated parking, but they charge €8 per day, or €40 per week. They also need a €60 deposit in CASH. (I assume for the garage keys) The rooms were mediocre, without air-conditioning and our room didn't even have a window. This can get very bad when it's hot. We also saw lots of dead cockroaches in the outside area. Luckily none got in our room, but we did hear a lady complaining at the reception about cockroaches. The hotel does have a swimming pool, pool bar, and serves food. Recommended if you're on a tight budget. Otherwise, spend a bit more and get a decent room.

Diane Thomas

Absolutely rubbish! I don't know where to start it was that bad! Our apartment was old, smelt of damp, old furniture, basic cheap old beds and mattresses. One of the hardboard bed bases had the largest brown stain i've ever seen. The brown towels were literally thread bare and shredded around the edges. The shower tlied areas full of mould & mildew. We noticed the cleaners bucket with cleaning products in them but they certainly didn't clean anything in our room or balcony for the 10 days we were there. The very basic gym was closed all week because the staff couldn't find the key to open it. The outdoor pool table was in very poor condition but they still charged 2€ to play 1 game. Broken tiles on the floor and going up the steps around the hotel. If you do decide to stay here and you're a light sleeper, don't stay in room 21 as all you hear is a slight knocking noise, literally every second of the night! Food was basic and the smell of old chip pan fat was overwhelming. Certain not a 3 or 2 star !!!