becky habbishaw
Lovely hotel with amazing service! Especially from Ahmed and Ayman at the waves bar. The animation team were great and kept us busy throughout the day. Huge selection of food and drink and a beautiful beach. We would definitely visit again!
Sandra Kvederytė
Very good food and a wide variety to choose from. The staff is exceptional – very friendly, helpful, and always with a smile. The entertainment programs might be a bit weak, but the kindness and warmth of the staff make up for it. The hotel grounds are green and well-maintained, and there are activities for both adults and children.
Kim Stangroom
We had a lovely family holiday here may 2025.
We are English. The majority of people at this hotel are Russian.
The positives :
The whole hotel is well cared for. The gardens are amazing. The pools are well maintained.
What stands out for this hotel is the staff . They are so helpful and nothing is too much trouble. We were really impressed by there hospitality.
The rooms were cleaned to a high standard and had every toiletry you would need ( ie shoe cleaning kit, toothbrush, toothpaste, sewing kit, earbuds, cotton wool etc). Pool and room towels changed every day.
Would have been nice to have the option to not have them changed each day for the environment .
We had an issue with kettle but within 1/2 hrs it had been replaced.
Water stocked up every day.
The sea is lovely for snorkeling the coral reef and life guards are on duty .
Negatives.
The food and drink are very mediocre.
We went to the Lebanese, egyptian, Chinese and Indian restaurants but wouldn't go back. The grill was the worst so dark you couldn't see what you were eating and seemed to be the same food as the other restaurants. Spent the last couple of day at buffet. Not the best but was edible.
The beer was nice and so was the rose wine.
Cocktails ... I think there were 4 choices and they were not great. Cheap spirits .
The worst thing was the music. It didn't seem to matter where we went either by the sea or to any off the pools they seemed to play music that you would probably hear at a nightclub on full volume. Seemed to play on a loop.
It would have been great to have one are to go to where it was quiet.
The evening entrainment that we saw wasnt great either.
We went to the magic show. Started late. Magician done a trick with a pigeon which he then stuffed in his suitcase. This really upset one of my family as so cruel to the bird. We left shortly after.
We went to another show. Not sure what was going on. Seemed to be people from the audience sitting on the stage.
For those reasons we will not go back to this hotel which is a shame because the staff were lovely
Vasile Țoncu
It's not a 5 star hotel.
Indeed, the sea is nice. There are sun-beds on the beach and by the pools where you can relax. Thea area is nice and beautiful.
The biggest problem is the food and cleaning at the main restaurant. It is low quality and dirty. Few times I found remaining of old food on the clean plates and . On the third day I got a stomach ache for 2 straight days. It's recommended to drink a lot of alcohol to avoid food intoxication. A big minus for the food.
Second problem was in the cleaning of the rooms. The used to forget about it. I may accept this. But to find dried pee on the mattress it's not acceptable.
I also have a feedback regarding the internet. There is a wifi there. But it's too restrictive. You can only browse web pages. They don't let you use a VPN. They even do DPI on the trafic to detect VPNs over https port 443. This is a big privacy concern.
With few exception, the stuff people were nice. They really did their best. So big like for that!
Fatima Khatun
Really nice and aesthetic place. Helpful staff. The only thing that lets the place down was the food. We had food poisoning on the last day. Told the receptionist, he said there was 25 possible reasons for diarrhoea and vomiting. I reassured him it was only after eating dinner at the main restaurant at le cafe. He did offer us lunch with room service for free after that and was willing to guide us to a doctor which was a kind. The beach outside the hotel had better fish than ras mohammed in my opinion. So had top snorkelling experience here too.
We also faced an incident where my daughter got spat at by a Russian kid in the kids pool. I felt so angry and spat near him to show him we know how to spit too because my daughter wouldn’t do it back to him but told me once we left the pool. I was disgusted to hear the kid laughed with his sister after doing it too (they were both aged between 5-6) it really did make me think: what do their parents teach them? Such a shame coming on holiday and experiencing this.
Lifeguards were a joke. They just sat there. Only one was standing when i looked up after my daughter was about to drown. The water level is too high in the kids slide side which is not ideal for small kids.
We also saw a hoopoe bird in the resort which was lovely. The staff serving at the 5 restaurants were also very polite and kind especially mustafa from Indian restaurant and mahmood from Chinese restaurant. The snorkelling guy was also very friendly.
My Booking
