Akaki Akakievitch
A wonderful twelve-day stay at Mitsis Alila in Rhodes!
We had an amazing time: beautiful weather, stunning views, and very enjoyable heated pools. The hotel also offers plenty of activities for children (bubble parties, mascot dance shows, kids club, water slides in a heated pool…), which is a real advantage for families.
As for the restaurants, everything is excellent. The “main restaurant” offers a wide variety of fresh dishes. Special mention goes to the Greek desserts — kantaif, baklava, and galactopita — as well as to the lovely lady preparing omelets in the morning, always with a smile!
Compared to last year, we noticed a clear improvement in the quality of the beach snacks (pizza, pasta boxes, burgers, nuggets), which is greatly appreciated.
The staff is incredibly attentive, always friendly and welcoming, making the stay even more enjoyable.
And finally, a BIG THANK YOU to Iordanis, simply the best bartender ever! His cocktails are delicious, he takes great care of every guest, and always has a kind word and thoughtful attention for everyone.
We can’t wait to come back. Without a doubt, the best hotel in the Mitsis chain!
Carole, Mihai and the kids
יוני סעדון
Amazing "Kosher-Friendly" Experience – Highly Recommended!
We stayed at the Mitsis Selection Alila this past May, and it was truly a perfect vacation from start to finish. If you are looking for a hotel that genuinely cares about its guests' specific needs, look no further.
Outstanding Service & Kosher Accommodations
What stood out the most was how incredibly "Kosher Friendly" they were. From the moment we arrived, the staff went above and beyond to assist us with every request.
A special mention must go to the Food & Beverage Manager From our very first day, she made sure we had everything we needed and lacked for nothing. She even went as far as giving us her personal phone number to ensure we could reach out if we had any questions or specific requirements. Her kindness and dedication made a world of difference to our stay.
The Hotel & Atmosphere
Beyond the exceptional service, the hotel itself is simply stunning:
The Design: Modern, clean, and luxurious.
The Vibe: Relaxing and upscale, perfect for a May getaway when the weather is beautiful.
The Staff: Every single person we encountered was polite, professional, and genuinely eager to help.
We enjoyed every minute of our holiday. The attention to detail and the warm hospitality made this one of our most memorable trips. We cannot thank the team enough for their kindness and for making us feel so at home.
We will definitely be back!
Miss B TP
Morning Breakfast was superb.
A lovely gentleman Panagiotis was very attentive and patient with us. The buffet spread was exceptional.
We can't fault the excellent service throughout the hotel!
Edit:
Come towards the end of the week we'd also like to thank Anna and Rania at Reception. They were so helpful, very friendly and welcoming from day one.
100% recommend this hotel. Great with the kids, very attentive and super friendly staff. Lovely rooms with breathtaking views. The food was fresh and very tasty.
Thank you Alila for an unforgettable holiday 🤍
Skr Official
Very disappointing stay. On our first night, the air conditioning in our room did not work, and the room was extremely hot. We contacted reception, but the staff were rude and unhelpful, and no real effort was made to solve the problem.
When we later asked about compensation for the inconvenience, we received another rude response and were told that the only thing they could offer was some fruit from the dining room, which felt completely inadequate given the situation.
Unfortunately, this attitude was not limited to one interaction. Throughout our stay, we found the staff unfriendly and unhelpful.
Another major issue is that the hotel advertises à la carte restaurants, but only after arrival do they tell guests that all reservations are fully booked. This significantly reduces the value of the all-inclusive experience and should be communicated before guests arrive.
Overall, the combination of the broken air conditioning, poor customer service, lack of meaningful compensation, and unavailable restaurant reservations made this stay not worth the money. I would not choose this hotel again.
Janine
We have had a lovely weeks stay for a big family holiday. The hotel is lovely, facilities are great and food is amazing. Service has been really good, big thanks to Nikos, Patagiotis and Maria in the restaurant!
