kate Yearling
We have just got home from our holiday here. First holiday abroad with our kids (10,8,5). We have had an amazing time. All of the staff were very friendly and polite and always had a smile on their faces.
Our room was a family room and we found this perfectly adequate with 5 of us in there. Lovely views over the sea. Beds comfortable and all nice and clean. Plenty of storage with safe provided and mini bar stocked I think every day.
The food was delicious and to be honest careered for every taste. You couldn't think of what more they could have offered, the range was brilliant.
The beach is literally on the edge of the resort with beach bar, toilets and loungers all on the beach.
There was a bus stop directly outside the hotel which was very convenient for any sightseeing and the concierge kindly provided information on the timetable for this.
Highly recommend this hotel, we were all sad to leave after an absolutely amazing week.
Jonathan Bunn
Service from all the staff team was wonderful 24/7. The hotel was enjoyable to walk around and right on the beach front (just over a small quiet road). The beach itself was nice mix of sand and shingle and plenty of marine life to look at. The food in the main restaurant I think had room for improvement, but the service was still outstanding. Also compared to other Mitsis hotels I've visited previously, I found the selection of menus and side restaurant opening times was slightly more limited and was a little trickier to eat at certain times such as 3.30 to 4pm etc. Our room was lovely and was very clean and the drinks were constantly topped up meaning plenty of water available for us, and again all staff members were so helpful and welcoming. Will certainly be using Mitsis again
Emma Sayers
a few improvements needed over the hotel but the PT Karol was a huge standout for us. encouraged us to participate without being pushy and his knowledge is next to none. if you are looking for advice/motivation on wellness and fitness i highly recommend you speak with him. food is quite limited but rooms clean and sea view bungalow has a great view
Yasmin Bakhshi
While the food quality has been very good, I have to say that the overall service does not meet the expectations of a 5-star hotel. One particular disappointment occurred tonight when I wanted to take the remainder of my dessert to enjoy later in my room. I was informed by the head waiter that this was not allowed. In an ultra all-inclusive hotel, I find this policy surprising and unwelcoming, especially as it also leads to unnecessary food waste.
Additionally, there have been a few other service-related issues that have negatively affected our stay:
At the beach, there were no towels available (around noon). We had to walk to the pool area to pick up clean towels and return to the beach, which was inconvenient.
There are very limited in-room amenities. Aside from shampoo, conditioner, and lotion, there were no basic items such as a shower cap or slippers provided.
The rooms are not soundproof. Every morning around 8:30 AM, we are woken up by the sound of the cleaner moving furniture in the room above us. We booked a bungalow with a garden view, but to my knowledge, bungalows are typically single-level accommodations. Ours is clearly part of a two-story structure, which is not what we expected.
On a more positive note, I would like to mention that the massage at the spa was good and appreciated.
Unfortunately, due to the issues mentioned above, I would not recommend this hotel to my friends or family.
Andrew Mccoy
3 star hotel with 2 star rooms!
Entrance to the hotel is lovely, including the main bar and the restaurant, unfortunately that's where is stops. Pool are is in need of an update and a good deep clean! The bungalow rooms, especially 1052 when I stayed on the 6th May, is 2 star, 1980's room, very tired and shabby! Very disappointed! No Information given when checking in, only found out 3 days in that there is a kids club, I had my 6 year old granddaughter with me, we didn't know that there is a fitness club on, didn't know that there was entertainment at night for the kids! (Maybe issue a list of what's on for guests) we didn't know that the other restaurants on site has to be booked and are not just turn up! The main pool is salt water, we never used it, granddaughter spent her time in the kids pool.
On the up side the food is good, and the staff are above average friendly! Unfortunately the room was a serious let down given the 5 star rating! On the last day we got a room to shower in, which was in the hotel itself (room 224) which is more like the 4 star rooms we normally stay in! Also sack who ever painted the place as they would have been better using spaghetti as a brush, as the paint was everywhere!
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